Hanger Shopping Site Users Guide

Transcription

1 Hanger Shopping Site Users Guide

2 Hanger Shopping Site Users Guide...3 Home Page Tab...3 Announcements...3 Field Materials...3 Help...3 Ordering...5 Phase I: Shopping...6 Phase II: Checking Out...8 Shipping Information...8 Billing Information...10 Confirm & Submit...10 Print-on-Demand Orders...11 Create Custom Ads...16 Documents Tab...16 Help Information

3 Hanger Shopping Site Users Guide There are five tabs that can be accessed Home, Shopping, Create Custom Ads, Documents & Images, and Change Password. Home Page Tab The Home page is the initial landing page for Users accessing the new Hanger Site. It can also be accessed at anytime from any other tab. Announcements The Announcements section is a place where the site administrators can share important information with users of the site. Field Materials Within the left navigational bar titled Field Materials, you can access all tabs throughout the web site. Help Important Phone Numbers and assistance numbers are listed in the Help left navigational bar. 3

4 Shopping Tab When clicking on the shopping tab (put your cursor over the Shopping tab to highlight click on the company name), users will view the available shopping catalogs. Clicking on the catalog name and then sub-catalog names will display the available product list. The initial view of the shopping page has a navigational banner down the left hand side of the page. The body of the page stores the categories of products you can order from and the Order status menu with the Favorites Orders link. The navigation banner stores three menus: the upper menu has the search option, the second menu displays the catalogs and sub-categories, and the third menu displays Help Features. 4

5 You can access products by clicking on the Products link. Click on the View Cart link to view the contents of your shopping cart. And click on the Order History link to view previous orders submitted. You can search for a product by entering the product name or part of the product name in the product search field and clicking on the GO button. The system will return any products that match your search criteria to include item, item description, and item detail description. If you don t feel like clicking around the site find an item, this is a fast and easy method to use. The system will also display any open orders that you have saved in the system. These are orders that have been submitted for processing, but have not been received (could be in shipping). To view the completed or canceled orders click on the appropriate links. Completed displays orders that were submitted, shipped and received. Canceled orders are orders that were started and then canceled. You can also store your favorite orders. Click on the Favorite Orders link to quickly access these orders for resubmission. Ordering WorkflowOne s e-commerce application functions like the typical shopping cart you find the item you want, enter the shipping information, and then enter the billing information. Many of the orders you ll place follow that basic scheme. When you use 5

6 variable print-on-demand items (like business cards and stationery) the process varies slightly. Please reference Print-On-Demand Orders in the document. Phase I: Shopping 1. Log in to the Hanger Shopping site. 2. Click on Products in the navigational banner or click on the Product Category in the body of the screen or click on the Product Category name in the left hand menu to start shopping. 3. There will probably be more than one item under the category you clicked, so scroll down to find the item you want to order. The category might also have 6

7 subcategories: if it does, click the appropriate sub-category to continue drilling down. 4. Once at the item level, enter the quantity you want to order. Depending on the what type of item you re ordering, there are two different methods to enter quantity: a. Type it the quantity. Many, if not most of the items have an entry field in which you simply type the unit-of-measure (UoM) quantity you want to order. b. Select the quantity from a drop-down list. Some products are sold in unalterable, predetermined quantities. In this case an option will display reading Choose Template/Custom Item. Business cards, for example, are often solid in quantities of 250, 500 or After entered a quantity for at least one item on the page, click the Add to Order Button. You will be taken to the Shopping Cart screen. 7

8 6. At the Shopping Cart screen, you ll need to enter information for your order (not all users will need to enter the same information). a. Avante Code. Click the drop-down arrow to select your or the proper Avante Code that the order should be charged to. It is possible that only one avante code is available for you to use. b. Special Instructions. If there are special shipping instructions, enter them in this box. If the order will ship from a WFO warehouse, the instructions will be printed on the Bill of Lading. You also have the option to remove any items from your Shopping Cart. Click on the box beside the item you want to remove and click the Remove Selected link. Commands Save Changes. Click this to save the item(s) any changes you have made to your Shopping Cart just as deleting items. The system will remember any item you add to your cart. Cancel Order. Click on this option if you want to cancel the current order. When you click the Cancel Order option, the system will ask you to confirm that you want to cancel the order select OK or Cancel. Continue Shopping. This option takes you back to the Products (categories) screen. All the items that have are in your Shopping Cart are saved. Use this when you have more items to add to the order. Once all the items you need are in your Shopping Cart, click the Check Out button. Phase II: Checking Out Shipping Information 1. Select a Shipping Address. The shipping addresses that are available to you are in the drop-down list. It is possible that a default address will have been selected for you. You must change the Name on the shipping address as First and Last Name will dictate where the item is delivered. 8

9 2. Or if desired enter a new shipping address a. Simply enter the required fields (marked by an * ) and hit SAVE. This will generate your newly created address in the Select Shipping Address Drop down for you to select. The address will remain in the drop down for future orders. b. If shipping to multiple locations, select Ship to Multiple Addresses. If you want to ship to an address other than the ones listed in the drop down you must create a New Shipping Address before selecting Ship to Multiple Addresses. 9

10 3. You also have the option to return to your Shopping Cart by clicking on the Back To Cart link. 4. Select desired Shipper. 5. Click on the Continue Button when your shipping address and Shipper is correct. Billing Information 1. The billing address that is available to you will be billed to Hanger Corporate Office in Bethesda, Maryland. This address will display on the Confirm page. 2. You also have the option to return to your Shopping Cart by clicking on the Back to Cart link. Confirm & Submit 10

11 Take a minute and make sure everything is correct what you re ordering, where it is going and the billing address. If you need to change something, click your browser back button or the View Shopping Cart link or a Product Catalog. Click the Submit Button to complete your order. The next screen displays your order (along with the billing and shipping information) and your order number. The option to save the order as a favorite also appears once you have hit the Submit button. To Save the Order as a Favorite 1. Simply check the Favorite s Box 2. Enter a name for the order 3. Save It is a wise idea to print a copy of the order, so you can have a hardcopy of your order number, along with the complete order data. Print-on-Demand Orders Print-on-demand orders are slightly different from basic orders, requiring another few steps. Print-on-demand (PoD) items, such as business cards and stationery, are items that are setup with a template and then customized with variable information such as proper names, telephone numbers and addresses. As each item differs, so will the precise steps and requirements. Use these instructions as a guideline. Our example shows how to complete the information required on a business card. 11

12 The system will display an image of the business along with the item name, description, item # and Chose Template link. You can click on the template image or the Item Name or the Chose Template link to start your order. As business cards are always special orders. Click the Create New button to begin ordering. 12

13 Note: Once you have ordered this same card through the site, you can repeat the order with the same data that you entered the first time (name, address, phone numbers, etc.). There will be another box below the Create New section that will have the Product ID and a blank order quantity field. Enter the quantity and click the Add to Order button. Next you will enter data in all the fields that you want to appear on your card. Enter the information precisely how it should appear on the card capital letters, commas, periods, every detail. Click the Save Button. This will save the data you entered as a proof. The system will display a preview of what the card will generally look like. Enter the unit quantity in the quantity field and click the Add to Order Button. 13

14 Note: Be aware that the colors you see online might differ slightly from the printed product. This is due to monitor settings, you computer might only display 16-bit color and online colors and printing colors use different schemes. 14

15 You will have the option to Edit, Remove and View PDF Edit If you notice an error on the card, click Edit to go back into the data fields and correct it. Remove Click Remove to delete the item from your shopping cart. View PDF Click View PDF, to pop up a PDF file of what the printed product will look like with all your information entered. Once you enter the Order Quantity and click the Add to Order button, the shopping process is the same as for standard items. 15

16 Create Custom Ads By selecting Create Custom Ads a Pop-Up Box will appear leaving your current shopping session available for return, but also allowing a custom order session to open for custom ads to be placed. Upon completion of the Custom Ad, simply close the pop-up browser to return. Documents Tab The documents and images stored in the Hanger library are available for viewing or saving to your local drive by clicking on the document name. The Library displays the file type, file name, modified or loaded on the site and the use that modified or stored the file on the site. When a new file has been added,!new is displayed next to the file name. 16

17 Help Information Help information is stored in the Help Box on each page includes phone numbers, contact names and fax numbers. CHANGE PASSWORD Upon signing onto the site, the option to Change Password appears in the Left Navigational Bar under field materials. Click on CHANGE PASSWORD for a pop-up screen to appear. Make sure your pop-up blocker is turned off. Type in the password provided and then enter in your new updated password. The New Password is one you create. The password however must follow the rule of being 7 characters long with a number and a symbol, i.e., h@nger1. Click Change Password to accept new password entered. 17