IFMA FM- Edge Audio Seminar Series Change, Chaos, Contrasts and Compromise: Workplace of the Future

Transcription

1 IFMA FM- Edge Audio Semiar Series Chage, Chaos, Cotrasts ad Compromise: Workplace of the Future Preseted by: Meredith Thatcher, CFM Carroll Thatcher Plaig Group 19 May 2005

2 IFMA FM-Edge Audio Semiar - May 2005 Page 1 IFMA Audio Semiar Series Chage, Chaos, Cotrasts ad Compromise Workplace of the Future Preseted by: Meredith Thatcher Carroll Thatcher Plaig Group May 2005 Chage, Chaos, Cotrasts ad Compromise Workplace of the Future Meredith Thatcher, CFM Presidet, Carroll Thatcher Plaig Group Ic. Future Treds Demographics Global ecoomy Kowledge maagemet Busiess ad cultural shifts New techologies Sustaiability 3

3 IFMA FM-Edge Audio Semiar - May 2005 Page 2 Boomers vs. Xers quiet large families calm closed office rich sesory iput latchkey kids freetic team space Skills required Flexibility ad adaptability to chage - summarize ad aalyze iformatio, withstad stress, accept criticism, work as part of a team, work i a multicultural eviromet Idepedece - learig, problem solvig, decisio makig, takig calculated risks Commuicatios - orally, i writig, idepedetly, as part of a team 5 6 Global Ecoomy Why Worry About Kowledge Maagemet? Liked - a market drop i Japa has impact i Caada Wisdom Kowledge Iformatio Data The Iformatio Hierarchy 7 8

4 IFMA FM-Edge Audio Semiar - May 2005 Page 3 Busiess ad cultural shifts Cotiuous improvemet Diverse workforce Balace work ad persoal life 24/7 coectio Disitermediatio Defiig value - tools vs. iformatio Most educated workforce i history Less busiess travel = more reliace o techology New Techologies Flat pael moitor Voice activated software PDA (persoal digital assistat) Wireless commuicatio Reliace o techology is causig a breakdow i commuicatio 9 10 LAN Local Area Network may stadards Uses radio sigals Commuicates a few feet to 700 feet Works well i dedicated eviromet - i.e. always use your desktop to prit to a specific priter Access Poit Access Poit Access Poit Access Poit Access Poit Sigal spillig outside Gaps i coverage 11 Graphic provided by Public Works ad Govermet Services Caada

5 IFMA FM-Edge Audio Semiar - May 2005 Page 4 Warchalkig Chage The oly costat is costat chage Chage is acceleratig Iteret PCs Radio TV Telephoe Automobile Critical Mass (30% of households) Approaches Wait ad see attitude Costat improvemet - ever good eough Need for cosolidatio Electricity Time i Years 16

6 IFMA FM-Edge Audio Semiar - May 2005 Page 5 Chage is Stress Eough Stress Through the Seses Create eviromets that are as stress free as possible The Five Seses, Ludovicus Fiso, Sight Soud Visual clutter Uclear or missig sigage Iappropriate lightig Gloomy or outdated eviromet Lack of visual privacy Uclea No variety - mootoous Equipmet People HVAC Street oise Maagemet oise Lack of quiet space - o refuge 19 20

7 IFMA FM-Edge Audio Semiar - May 2005 Page 6 Touch Dirty ad sticky No texture Too hot, too cold Impersoal culture Iappropriate furiture 2 dimesioal Quality of fiishes Cotact dermatitis Taste I m ot eve worth a cup of coffee Lack of scheduled social iteractio Left a bad taste i my mouth Smell Bad or stale air No welcomig smells Diversity i food Allergies - perfume, cleaig products, off-gassig Ituitio Do t have cofidece with decisios based o ituitio Risk aversio Cultural differeces - react ad iterpret thigs i differet ways 23 24

8 IFMA FM-Edge Audio Semiar - May 2005 Page 7 Balace Tesio - you ca cut the air with a kife Moods Iformatio overload Competig demads from busiess ad persoal life Chage The challege to facility service providers is to be prepared for ad reduce the cost ad impact of chage Opportuity or Threat!! What are our optios? Real estate - rather tha redudacy, build i capability for flexibility ad adaptability Plaig Behavioural 27 28

9 IFMA FM-Edge Audio Semiar - May 2005 Page 8 Flexibility Flexibility of the Iterior Work Eviromet: Flexibility is a measure of a buildig accommodatio settig that has the capability to respod or coform to orgaizatioal operatioal chage with respect to three major plaig criteria - versatility, rearrageability, ad covertability Ability to chage Versatility Move the People Aroud Flexibility Rearrageability Move the Thigs Aroud Covertibility Recofigure the Space ad the Thigs 29 Based o Pea, William, 1987, Problem Seekig, Washigto, DC, America Istitute of Architects Press 30 Flexibility Performace Idicators Ability to access ad modify utility ed poits HVAC diffusers ad radiators Commuicatios ed poits ad desity Lightig Cotrol of acoustics Separatio of public, operatios ad secure areas Partitio types Floorplate limitatios Furiture ad fiishes Adaptability Adaptability of the Buildig Fabric: Adaptability is a measure of a buildig s capability to respod to major chages i fuctioal use which ivolves implemetatio of ew accommodatio settigs withi a existig physical asset 31 32

10 IFMA FM-Edge Audio Semiar - May 2005 Page 9 Adaptability Performace Idicators Access to power, phoe ad data lies - horizotal ad vertical Ease of chage to supply ad distributio lies Expasio capability of mai supply ad distributio Ability to modify air supply, vetilatio, heatig ad coolig Ability to cotrol lightig o a idividual basis Structural capability Ability to easily secure part of the facility Capability to support special programs ad iitiatives 33 From How Buildigs Lear by Stewart Brad 34 What are people askig for? Coect with my commuity More, smaller, faster, shorter projects Keep maagers out of trouble The latest ad greatest techology Persoal cotrol of eviromet Storage space Quiet work space Space that I ca persoalize ad have some choice Space assiged by positio by fuctio.ad by salary Why should we do this? Retai ad attract Keep the taleted oes It s good busiess It s our busiess If we do t, someoe else will 35 36

11 IFMA FM-Edge Audio Semiar - May 2005 Page 10 Optios for the Seses - Sight Lightig high overall brightess evely balaced quality ad variety i daylightig access to atural light persoal cotrol of dimmig automatic switchig cotrolled by ID card, photocells, occupacy sesors, telephoes 37 Sight Wayfidig - do it ad keep it curret pait locators o colums Caary Wharf lessos (CFM&D Nov 2001) itegrated approach brad idetity establish visual zoes proportioally appear the same size You are i You are here 38 Sight Colour - let them pick! chairs, pedestals, hag-o compoets, task lights, desk sets, tackable elemets, meetig rooms thread of cotiuity withi a framework medical commuity beat FMs to it 39 40

12 IFMA FM-Edge Audio Semiar - May 2005 Page 11 A Strog Corporate Visio Is a filter to sort through all the iformatio comig at you Helps defie who you are Helps you maitai focus Esures fairess for staff of all ages Defies which kowledge is importat goig forward Soud Ope vs. closed - both are required - should be based o the culture of the orgaizatio - do your research You must uderstad the work As % of workstatios icreases, % of closed meetig spaces icreases Provide a variety of types of spaces to support a variety of types of tasks Soud Use acoustic materials Educate occupats o behaviours associated with closed office privacy, stadig privacy, ad seated privacy Develop protocols for workig Visit ope cocept schools - if 7 year olds ca be quiet, so too ca adults Waterfalls, pods, aquariums 43 Touch Too hot, too cold - give them some cotrol Theatres - calculate heat load based o ticket sales Coferece rooms - activate HVAC by opeig door Add texture - half the populatio is kiesthetic Use orgaic fiishes Keep both hads movig i 3 dimesios 44

13 IFMA FM-Edge Audio Semiar - May 2005 Page 12 Taste Schedule luch ad lear Provide beverages - or the ifrastructure for someoe else to Be careful ot to cater solely to Ge X Smell Sears - automatic adjustmet of fresh air by measurig carbo-dioxide Have coffee pots start brewig before occupats arrive Have cultural food days Be aware of ad accommodate allergies EEU s (evirometal ehacemet uits) Ituitio Master the art of Predictive Itelligece the ability to act i the face of ucertaity. Balace Sustaiability From Fast Compay, April

14 IFMA FM-Edge Audio Semiar - May 2005 Page 13 Balace Recogize that balace betwee work ad family life is essetial Youger geeratios expect to have balace will leave if it is ot respected Attitude Adjustmet Days Sese of Commuity Keep groupigs of people to about 250 (more etrepreeurial culture) Pla for alterative spaces withi each team space Add orgaic elemets to iteractio areas Provide commuity collectio areas - atural icubators of coversatio Provide more pull-up space FM Group Build parterships Give them the tools ad the traiig Uderstad their iterests Commuicate, commuicate, commuicate Coflict resolutio skills Deal with bad behaviour quickly 51 Chage is Stress Eough People who experiece positive moods solve problems more quickly ad come up with more creative solutios 52

15 IFMA FM-Edge Audio Semiar - May 2005 Page 14 Questios? Questios ca be submitted live by pressig *1 key o your telephoe touchtoe key pad. Upcomig Audio Semiar: Jue 16, :00 p.m. CDT OR olie by pressig the had ico o the top tool bar of the Web presetatio platform ad typig your questio to the preseter. Iovative Workplaces: The Value ad Role of PLACE OR solutios@thatcherplaig.com Speaker: Bret Desford, Director of Workplace Solutios Humaa, Ic. 53 More iformatio at 54 Audio Semiar Evaluatio IFMA uses a electroic evaluatio called surveymokey.com A lik to this evaluatio is beig ed to all site registrats after the audio semiar. We ecourage you to forward this lik to all listeers that participated at your site today. These evaluatios give IFMA valuable feedback i makig future audio semiars successful. Thak You! Cotact Iformatio: Carroll Thatcher Plaig Group phoe: fax: solutios@thatcherplaig.com 55 56