NetCare LITE. NetCare LAN. NetCare SERVER. NetCare WORKSTATION. NetCare MOBILE. NetCare ON-SITE. NetCare 365

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Derek Greer
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1 Summary of IT Support Services Unit 12 Epsom Business Park Kiln Lane Epsom Surrey KT17 1JF Tel:

2 This datasheet sets out a summary of all IT services from IntraLAN Group Ltd. IntraLAN s support packages are modular, offering great flexibility to accommodate your business changing needs as you grow with predictable monthly costs. Central to our support is IAMS (IntraLAN Advanced Monitoring System) web portal that monitors, tracks and raises alerts for all Windows servers, workstations, mobiles, failed back-ups etc. All costs shown are per month, excluding VAT The following 3 approximate business sizes will help guide you towards the most appropriate package for you: Larger businesses ( users) Largely independent CHOOSE 1 LITE Medium businesses (5-100 users) Medium to high support CHOOSE 2 LAN SERVER ADD WORKSTATION MOBILE ON-SITE Smaller businesses (5-25 users) Extensive support, built on Microsoft s Office365 CHOOSE 3 365

1 LITE This package is designed for customers with strong in-house IT skills looking for self-managed network tools and occasional 3rd line PAYG help-desk support.

NOC Optional Anti virus/anti spam/malware prefiltering 3 (includes Kaspersky + Vipre licenses) Office365 (E3) 15 On-line backups (servers + workstations) 2/Gb (min.

3 1 LITE This package is designed for customers with strong in-house IT skills looking for self-managed network tools and occasional 3rd line PAYG help-desk support. Includes IAMS dashboard 3rd line help-desk support Asset tracking + remote takeover + patching Costs Retainer 100 Server 20 Workstations 2 Per incident 100 (PAYG, includes first 30 minutes) IntraLAN NOC Optional Anti virus/anti spam/malware prefiltering 3 (includes Kaspersky + Vipre licenses) Office365 (E3) 15 On-line backups (servers + workstations) 2/Gb (min. 2Gb/device) 250 one-off set-up fee Rolling 3 months Sample IAMS dashboard (server tab) Click on All Monitored Servers Top panel lists all your servers (by geographic site) Legend Server Workstation 24x7 Frequency Alert type Daily Checks Anti-virus Update Check Backup Check Critical Events Check Drive Space Change Check Event Log Check Exchange Store Size File Size Check Hacker Check Physical Disk Health Check SNMP Check Vulnerability Check WSUS Check 24x7 Checks Check type Bottom panel provides details for the specific server highlighted in the top panel For more information, click on the description in the Extra column Bandwidth Monitoring Disk Space Check Event Log Check File Size Check Performance Monitoring Check PING Check Script Check SNMP Check TCP Service Check Web Page Check Windows Service Check

4 2 LAN For customers with less in-house IT skills looking to outsource their IT support. We will monitor and look after all IAMS alerts and faults. This is the base module so that you can then selectively add servers, workstations, mobiles and regular on-site engineering to your IAMS dashboard. Includes LAN infrastructure (switches, printers, wireless etc.) IAMS dashboard (servers, PCs, laptops + mobiles) Help-desk + fault fix (all IAMS devices) Firewall (requires at least 1 WAN line through us) Connectivity* of all IAMS devices (including VPNs) Account management and support Costs Head office 200 Branch 50 Home (1-2 users) 25 If you have no in-house IT skills and require administration + non-fault support, use combination of regular ON-SITE visits, topped up with interim ad hoc help-desk dial-ins as needed Site survey acceptance 250 one-off set-up fee Rolling 3 months LAN SERVER WORKSTATION MOBILE *This ensures the infrastructure is capable for the connection of devices. Support for the devices themselves is offered within SERVER WORKSTATION and MOBILE

Now selectlan from the following 4 modules: Weekly management report SERVER Site: Partners Wealth Management (HQ Device: PWMSRV1 ( 04-Mar-2011 06:00 AM ) Backup Check - Acronis Backup Drive Space

$Group\Mailbox Store (PWMSRV1) reports Exchange Store Size - First Storage Group\Public Folder Store (PWMSRV1) Physical Disk Health Check Vulnerability Check Optional ON-SITE Server back-up/dr (see$ Business Continuum) February 2011 25 26 27 28 1 2 3 March 2011 50 per server LAN SERVER Weekly workstation report WORKSTATION MOBILE and fault-fixes Full monitoring Asset tracking (hardware +

Business Continuum) February 2011 25 26 27 28 1 2 3 March 2011 50 per server LAN SERVER Weekly workstation report WORKSTATION MOBILE and fault-fixes Full monitoring Asset tracking (hardware +

SERVER Microsoft Office365 At cost + 1 WORKSTATION MOBILE Monitor youron-site BYOD + company mobile devices in the same central dashboard as your servers and workstations Basic Asset tracking

5 Now selectlan from the following 4 modules: Weekly management report SERVER Site: Partners Wealth Management (HQ Device: PWMSRV1 ( 04-Mar :00 AM ) Backup Check - Acronis Backup Drive Space Change Check - drive C: Drive Space Change Check - drive D: Drive Space Change Check - drive E: All fault-fixes Sat Sun Mon Tue Wed Thu Anti-virus Update Check - McAfee Viruscan WORKSTATION Full monitoring WeeklyMOBILE management Fri Anti-virus Update Check - McAfee GroupShield Drive Space Change Check - drive F: Drive Space Change Check - drive G: Exchange Store Size - First Storage Group\Mailbox Store (PWMSRV1) reports Exchange Store Size - First Storage Group\Public Folder Store (PWMSRV1) Physical Disk Health Check Vulnerability Check Optional ON-SITE Server back-up/dr (see Business Continuum) February March per server LAN SERVER Weekly workstation report WORKSTATION MOBILE and fault-fixes Full monitoring Asset tracking (hardware + licensing) RemoteON-SITE takeover Anti-virus/anti-spam/anti-malware prefiltering On-site Kaspersky + Vipre licenses Full patching + reports 6 LAN access Emergency per workstation Optional SERVER Microsoft Office365 At cost + 1 WORKSTATION MOBILE Monitor youron-site BYOD + company mobile devices in the same central dashboard as your servers and workstations Basic Asset tracking Location tracking LAN spend alerts Threshold Advanced SERVER Remote management (push commands) Policies WORKSTATION Help-desk support 2 per mobile basic 4 per mobile advanced MOBILE ON-SITE For customers who want additional peace of mind through LITE regular on-site engineering visits at a fixed monthly cost, just add to LAN Prescheduled engineering* SERVER on-site 36% discounted engineering rate WORKSTATION 300 half day on-site (*min half day) MOBILE ON-SITE Suite_Brochure.indd 5 24/02/ :39

6 3 365 Whilst Microsoft s Office365 is supported for any number of users under LAN, the 25 business generally needs a closer support wrap. 365 therefore provides each user: Office 2013 (Word, Excel, PPT, Outlook) license install on up to 5 PCs/MACs 50Gb Office365 hosted + Calendar + Tasks include all your archived Anti-virus ( ) + anti-spam prefiltering Lync (Presence + IM) Office mobile apps use Office on ipad + Android 25Gb shared file space (SkyDrive Pro) all files auto-sync to all user-authorised PCs Anti-virus (PCs + files) SafeSend send a secure/recorded file attachment 2Gb IAMS on-line auto back-up non-skydrive files + roll-backs WORKSTATION support 1 PC per user Dedicated account manager + Office365 administration % uptime SLA per user 365 on-premise server: When you have 5 or more users in an office, we recommend an on-premise server: Local file storage for instant non-skydrive file access (backed up to IAMS on-line) Local domain controls (security, central updates, printing) Local application file share (e.g. for Sage) Includes HP server + Windows SQL Express 2012 Includes LAN + SERVER monitoring & support 175 One-off installation charge per user to upload s, files, install Office & initial training Annual contract (users added mid-term will be pro-rata to maintain synchronised end-point) Can substitute users throughout term Can seamlessly grow to >25 users to LAN, including Active Directory integration

Back-ups & Disaster Recovery We offer two solutions to all our customers. Full server + DR: Business Continuum Individual files: IAMS on-line 1.

It includes complete server images, with server suite testing every 6 months and off-site hosting if the worse should happen.

(2x per year) Full server images (100% portable to new hardware) Up to 28 day roll-backs for instant drag-&-drop restore Removable drive for off-site All 256AES encrypted Certification for 3rd

7 Back-ups & Disaster Recovery We offer two solutions to all our customers. Full server + DR: Business Continuum Individual files: IAMS on-line 1. Business Continuum BC provides a fully managed server protection and Disaster Recovery service. It includes complete server images, with server suite testing every 6 months and off-site hosting if the worse should happen. Fully managed back-ups: All fault management Integrated into IAMS dashboard Dedicated NAS hardware + Acronis software (including version updates) Simultaneous off-site Test Restores of all servers (2x per year) Full server images (100% portable to new hardware) Up to 28 day roll-backs for instant drag-&-drop restore Removable drive for off-site All 256AES encrypted Certification for 3rd parties 75 per server Custom built NAS One-off set-up fee of 1, per server Rolling 12 months (pre-requisite LAN + SERVER ) in the event of a full DR scenario, we will provide: Dedicated project manager (IT & Tel) Loan servers and hardware/software procurement Total end-to-end engineering cover DataCentre hosting 2. IAMS on-line Auto-sync PC and laptop files and folders. Take real-time snap-shots of server data. Includes up to 28 days roll-backs. Useage per month 2 per Gb

Cloud Services IntraLAN runs a full datacentre suite in Sovereign House, Canary Wharf with all

40 Private Cloud Your hardware in a datacentre environment 250/Amp Optional: Business Continuum

Also includes back-ups, Windows licenses and SERVER Small (2Gb memory, 100Gb disk) 200 Medium

available on request Public Cloud Based on Microsoft Office365 For 25 users, see 365 WORKSTATION

been a Microsoft Partner since 1995, based in Epsom and Maidstone.

Telephony On-site PBX (Avaya + SpliceCom) Hosted LCR/SIP/ISDN Managed lines adsl EFM Fibre

8 Cloud Services IntraLAN runs a full datacentre suite in Sovereign House, Canary Wharf with all the benefits of multiple Gb Internet links, independent power supplies, high security, fire suppressant gases etc. There are volume discounts available on most Cloud services ISP services DNS hosting 5 Web-sites 40 Private Cloud Your hardware in a datacentre environment 250/Amp Optional: Business Continuum 75 Optional: SERVER 50 Virtual servers on one of our clustered HP servers + external SAN. Also includes back-ups, Windows licenses and SERVER Small (2Gb memory, 100Gb disk) 200 Medium (8Gb memory, 200Gb disk) 450 Large (16Gb memory, 500Gb disk) 750 Customised memory + disk available on request Public Cloud Based on Microsoft Office365 For 25 users, see 365 WORKSTATION For >25 users (pre-requisite LAN + ) 15 (Office365 E3) Other Services from IntraLAN IntraLAN has been a Microsoft Partner since 1995, based in Epsom and Maidstone. For further information, please call us on Telephony On-site PBX (Avaya + SpliceCom) Hosted LCR/SIP/ISDN Managed lines adsl EFM Fibre Private networks Mobiles Handsets Group contracts Cloud Services Hosted servers (our clusters or your hardware) DNS + web-sites Office365 Disaster Recovery Full server DR including bi-annual off-site test restores Online cloud back-up IntraLAN Customer Services

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