Provide Maintenance and Supporting Service ( ) and additional purchase for Symantec and other Software in HKSTP

Transcription

1 Hong Kong Science & Technology Parks Corporation Request for Quotation On Maintenance and Supporting Service ( ) For Symantec and other Software in HKSTP Hong Kong Science & Technology Parks Corporation (HKSTP) would like to invite vendors to submit price quotation for the HKSTP Maintenance and Support Service to achieve the following:- Provide Maintenance and Supporting Service ( ) and additional purchase for Symantec and other Software in HKSTP Vendors are requested to bid on complete scope and submit the fixed price for the total solution; and no partial solution or alteration of price afterwards will be considered or accepted. Accuracy of RFQ Prices Vendors should make certain that the prices quoted are accurate and properly include all the products and services (shipment, delivery, un-pack, installation, integration, customization and configuration, wiring & cabling patching, etc) included in this project per HKSTP request before submitting its quotation. Under no circumstances will HKSTP accept any request for price adjustment on the ground that a mistake has been made in the RFQ pricing. Scope of Work: The primary role of the Vendor is to renew the license of the software listed (listed in Equipment List section) and supporting service in the Hong Kong Science Park (HKSP). a) Maintenance Service i) General (1) Vendor is responsible to renew one-year software license of the software list in the equipment list (2) Vendor is responsible to provide supporting service of the software list in the equipment list via , telephone or on-site support. (3) Vendor is responsible for the troubleshoot of fault or error reported by Employer. (4) Vendor is responsible to download, install or apply the software upgrade or patches available and Vendor must ensure the upgrade or patches is stable to apply with no interruption of service of HKSP or with Manager s approval. (5) Vendor shall have approval of manager before any deployment of patch or upgrade, changes of configuration and status of the software. (6) Service report with detail description shall be submitted to Employer for record after every service provision. ii) Service Level (1) Service call must be respond within 15 minutes. (2) Vendor must be on site within 24 hours for L1 service upon receipt of request for patching, upgrade, troubleshooting, etc. (3) Vendor must response to service call in all channel including , fax, telephone. Page 1 of 10

2 iii) Vendor s Facilities (1) The Employer reserves the right to inspect the Vendor s facilities at his discretion. Inferior methods, poor workmanship, lack of reasonable facilities as advised by the Employer or his representative shall necessitate immediate remedial action by the Vendor and may lead to termination of the Contract. iv) Software License (1) All relevant license shall be named under the Owner (2) Vendor shall responsible for managing and renewing of all the relevant licenses for ensuring the validity of license during the maintenance period which inclusive at the maintenance cost of this contract. v) Symantec Anti-Virus and others Software Lists A. The Symantec Anti-Virus and Software list for maintenance and supporting service ( ) in HKSTP FM Item # Item / Description (with Brand name) Qty Serial No. Maint. Indicator Symantec Endpoint Protection 12.1 per user I/O Essential 12 months Customer Number : Symantec Endpoint Protection 12.1 per user renewal essential 12 months GOV Band A Customer Number : Symantec Endpoint Protection 12.1 per user I/O Essential 12 months Customer Number : R SN: M Lic: slf SN: M Lic: slf SN: M Lic: slf Commencement Date 1-Apr-18 1-Apr-18 1-Apr-18 End Date Total 321 B. The Symantec Anti-Virus and Software list for Annual Software Subscription ( ) in HKSTP Corporation Item # Item / Description (with Brand name) Qty Serial Number Customer Number Category Start End 1 SYMC ASSET MANAGEMENT SUITE POWERED BY ALTIRIS TECHNOLOGY 7.5 XPLAT PER CONCURRENT USER RENEWAL ESSENTIAL 12 1 M ALTIRIS 1-Apr-18 2 SYMC CLIENT MANAGEMENT SUITE POWERED BY ALTIRIS TECHNOLOGY 7.5 XPLAT PER CLIENT RENEWAL ESSENTIAL 12 3 SYMC CLIENT MANAGEMENT SUITE POWERED BY ALTIRIS TECHNOLOGY 7.5 XPLAT PER CLIENT RENEWAL ESSENTIAL 12 4 SYMC CLIENT MANAGEMENT SUITE POWERED BY ALTIRIS TECHNOLOGY 7.5 XPLAT PER CLIENT RENEWAL ESSENTIAL 12 5 SYMC CLIENT MANAGEMENT SUITE POWERED BY ALTIRIS TECHNOLOGY 7.5 XPLAT PER CLIENT INITIAL ESSENTIAL 12 6 SYMC BACKUP EXEC 2014 SERVER WIN PER SERVER RENEWAL ESSENTIAL 12 MONTHS GOV BAND S 80 M ALTIRIS 1-Apr M ALTIRIS 1-Apr M ALTIRIS 1-Apr M ALTIRIS 1-Apr-18 1 M BACKUP 1-Apr-18 Page 2 of 10

3 7 SYMC BACKUP EXEC 2014 OPTION NDMP WIN PER SERVER RENEWAL ESSENTIAL 12 8 SYMC BACKUP EXEC 2014 OPTION LIBRARY EXPANSION WIN PER DEVICE RENEWAL ESSENTIAL 12 9 SYMC BACKUP EXEC 2014 AGENT FOR WINDOWS WIN PER SERVER RENEWAL ESSENTIAL SYMC BACKUP EXEC 2014 AGENT FOR LINUX LNX PER SERVER RENEWAL ESSENTIAL SYMC BACKUP EXEC 2014 AGENT FOR APPLICATIONS AND DATABASES WIN PER SERVER RENEWAL ESSENTIAL 12 MONTHS 12 SYMC BACKUP EXEC 2014 OPTION VTL UNLIMITED DRIVE WIN PER DEVICE RENEWAL ESSENTIAL SYMC BACKUP EXEC 2014 OPTION VTL UNLIMITED DRIVE WIN PER DEVICE RENEWAL ESSENTIAL SYMC BACKUP EXEC 2014 AGENT FOR VMWARE AND HYPER-V WIN PER HOST SERVER RENEWAL ESSENTIAL 12 MONTHS GOV BAND S 15 SYMC BACKUP EXEC 2014 AGENT FOR VMWARE AND HYPER-V WIN PER HOST SERVER RENEWAL ESSENTIAL 12 MONTHS GOV BAND S 16 SYMC BACKUP EXEC 2014 AGENT FOR VMWARE AND HYPER-V WIN PER HOST SERVER INITIAL ESSENTIAL 12 MONTHS GOV BAND S 17 SYMC ENDPOINT ENCRYPTION REMOVABLE STORAGE 8.2 PER DEVICE RENEWAL ESSENTIAL 18 SYMC DRIVE ENCRYPTION WITH ENCRYPTION SERVER LIMITED BY PGP 10.3 XPLAT PER DEVICE RENEWAL ESSENTIAL 12 MONTHS GOV BAND A 19 SYMC PROTECTION SUITE ENTERPRISE 20 SYMC PROTECTION SUITE ENTERPRISE 21 SYMC PROTECTION SUITE ENTERPRISE 22 SYMC PROTECTION SUITE ENTERPRISE 23 SYMC PROTECTION SUITE ENTERPRISE 24 SYMC PROTECTION SUITE ENTERPRISE 25 SYMC PROTECTION SUITE ENTERPRISE 26 SYMC PROTECTION SUITE ENTERPRISE EDITION 4.0 PER USER INITIAL ESSENTIAL 12 MONTHS GOV BAND A 27 SYMC CLIENT MANAGEMENT SUITE POWERED BY ALTIRIS TECHNOLOGY 7.5 XPLAT PER CLIENT INITIAL ESSENTIAL 12 1 M BACKUP 1-Apr-18 1 M BACKUP 1-Apr-18 2 M BACKUP 1-Apr-18 2 M BACKUP 1-Apr-18 8 M BACKUP 1-Apr-18 1 M BACKUP 1-Apr-18 1 M BACKUP 1-Apr-18 1 M BACKUP 1-Apr-18 2 M BACKUP 1-Apr-18 2 M BACKUP 1-Apr M PGP 1-Apr M SEE 1-Apr M SEP 1-Apr M SEP 1-Apr M SEP 1-Apr M SEP 1-Apr M SEP 1-Apr M SEP 1-Apr M SEP 1-Apr M SEP 1-Apr M ALTIRIS 1-Apr-18 Page 3 of 10

4 28 Symantec Endpoint Protection 12.1 per user I/O Essential 12 months 29 Symantec Protection Suite Enterprise Edition 4.0 Per User I/O Essential 12 months Customer Number : Total 44 SN: M Lic: slf 18 SN: M Lic: slf R SEP 1-Apr R SEP 1-Apr-18 C. The Annual Software Subscription renew ( ) for GFI Events Manager in HKSTP Corporation Item # Product Qty End User ID Start End 1 GFI Events Manager Complete SMA Renewal for 1 year Apr-18 D. The Annual Software Subscription renew ( ) for RSA Auth Manager in HKSTP Corporation Item # Product Qty Serial Number 1 RSA Auth Mgr Maint - Base/Ext License Type Selection: Base Server License Maintenance Plan Type: Enhanced Start 1-Apr-18 E. New additional Symantec License for HKSTP Corporation Item # Product Qty Category Start End End 1 SYMC CLIENT MANAGEMENT SUITE POWERED BY ALTIRIS TECHNOLOGY 7.5 XPLAT PER CLIENT INITIAL ESSENTIAL ALTIRIS 1-Apr-18 F. The Symantec Anti-Virus and Software list for maintenance and supporting service ( ) in HKSTP FM (as new items) Item # Item / Description (with Brand name) Qty Serial No. Maint. Indicator Start Date End Date 1 Symantec Endpoint Protection 12.1 per user renewal essential 12 months GOV Band A Customer Number : SN: M Jan-18 2 Symantec Endpoint Protection 12.1 per user renewal essential 12 months GOV Band A Customer Number : SN: M Apr-18 3 Symantec Endpoint Protection 12.1 per user renewal essential 12 months GOV Band A Customer Number : SN: M Apr-18 4 Symantec Endpoint Protection 12.1 per user renewal essential 12 months GOV Band A Customer Number : NA 26 SN: M Sep-18 Total 78 Page 4 of 10

5 G. The Symantec Anti-Virus and Software list for maintenance and supporting service ( ) in InnoCentre Lion Rock 72 (as new items) Item # Item / Description (with Brand name) Qty Serial No. Maint. Indicator Start Date End Date 1 Symantec Endpoint Protection 14 per user renewal essential 12 months gov band A Customer Number : SN: M Jan-18 2 Symantec Endpoint Protection 14 per user renewal essential 12 months gov band A Customer Number : SN: M Apr-18 Total 13 H. The Symantec Data Loss Prevention for maintenance and supporting service ( ) in HKSTP Corporation and FM (as New Items) Item # Item / Description (with Brand name) Qty Serial No. 1 2 ORACLE STANDARD EDITION ONE FOR SYMC DLP 14.0 XPLAT PER CPU INITIAL ESSENTIAL 12 MONTHS EXPRESS BAND S SYMC DLP ENDPOINT DISCOVER 14.0 XPLAT PER MANAGED DEVICE ESSENTIAL 12 MONTHS EXPRESS BAND M M Customer Number Category Start Date End Date DLP 7-Apr DLP 7-Apr-18 3 SYMC DLP ENDPOINT PREVENT 14.0 XPLAT PER MANAGED DEVICE ESSENTIAL 12 MOTHS 600 M DLP 7-Apr-18 Vendors should ship and deliver the required parts to the Science Park HQ office in good conditions and perform necessary installation services on time within the maintenance contract period. Validity of RFQ Vendor is requested to submit its offers in Hong Kong Currency and to precise breakdown. All quotations shall be valid for a period of 3 months. Formation of Contract Unless and until the original Purchase Order has been issued by the Science Park in related to this RFQ, there is no contract between HKSTP and any vendors who submit the quotations. Purchase Order Terms & Conditions The HKSTP s Purchase Order Terms and Conditions version dated 4 March 2016 which is available in our Corporation s website refers. Payment Terms Quarterly payment upon satisfactory completion of maintenance work and within 45 days after receipt of invoice and supporting documents. Invoice shall be submitted by vendor at the end of month with endorsed service report. Page 5 of 10

6 Submission Deadline: Vendor should submit the price quotation of the above products plus ALL charged services items on or before 12:00noon 27 th February, The price quotation should be duly signed with company chop. The price quotation should be put in SEALED ENVELOPE marked Request for Quotation (RFQ-IT ) Maintenance and Supporting Service ( ) for Symantec and other Software in HKSTP and sent to:- Hong Kong Science & Technology Parks Corporation 8/F, Bio-Informatics Centre, No 2, Science Park West Avenue, Hong Kong Science Park, Shatin, NT, Hong Kong. Attn: Procurement Department Late submissions or submissions that do not address the requesting information will NOT be considered. In the event that a typhoon signal No. 8 or above is hoisted or a Rainstorm Black Warning signal is issued between 9:00am and 12:00noon on the closing date, the RFQ closing time will be postponed to 12:00noon on the next working day. Contact for Enquiry: Mr Silver Leung Information Technology Department Hong Kong Science & Technology Parks Corporation 8/F, Bio-Informatics Centre, No 2, Science Park West Avenue, Hong Kong Science Park, Shatin, NT, Hong Kong. silver.leung@hkstp.org Tel: Fax: By submitting the quotation to us, the vendor agreed the terms and conditions stated in this Request for Quotation. Page 6 of 10

7 Interested Vendor notification Interested vendor should to to indicate their interest to submit quotation, such that if there is any addendum to the RFQ, we can notify the vendor. Interested vendor should also visit our Corporation s website from time to time to check if there is any addendum to the RFQ. Assessment: The assessment will be based on price element only. Vendor acknowledges that HKSTP has sole discretion whether or not to accept any or all of vendor s quotation irrespective of its prices. Anti-collusion: The tenderer shall not communicate to any person other than HKSTP the amount of any tender, adjust the amount of any tender by arrangement with any other person, make any arrangement with any other person about whether or not he or that other person should or should not tender or otherwise collude with any other person in any manner whatsoever in the tendering process until the tenderer is notified by HKSTP of the outcome of the tender exercise. Any breach of or non-compliance with this clause by the tenderer shall, without affecting the tenderer s liability for such breach of rules and laws or non-compliance, invalidate his tender. This clause shall have no application to the tenderer s communications in strict confidence with his own insurers or brokers to obtain an insurance quotation for computation of tender price and communications in strict confidence with his consultants / sub-contractors to solicit their assistance in preparation of tender submission. Buy HK SME Innovation Preferred To show HKSTP s support for the Hong Kong innovation & technology SME community, for any SME Vendor who could show their proposed solution contains HK Innovation, their quotation will be eligiable for a 10% favourable comparison advantage. The vendor needs to furnish the relevant information to HKSTP in this RFQ response in order to be eligible for the preferential scoring. Eligible HK SME Innovation quotations will receive 10% deduction in price comparison with a pre-determined ceiling of deduction amount. In the process of determining the successful vendor, an amount of 10% will be nominally deducted from the qualified local vendor s quotation for the purpose of price comparison. For example : a) Proposal A is not a HK Innovation and its price is $100. b) Proposal B is a HK Innovation and its price is $111. c) After applying the preferential 10% deduction (i.e ), Proposal B s price becomes $99.9 and hence Proposal B will win. d) The Corporation may award the contract to Proposal B at $111. A HK SME Innovation is any product/technology designed, researched or developed in Hong Kong by a Hong Kong SME company. HKSTP s judgment will be final in determining whether a vendor s proposal contain HK Innovation and to what extent. Page 7 of 10

8 The vendor warrants that the content of HK innovation nominated in its quotation / tender will be met in full. Failure to achieve this will render the termination of the goods / service by HKSTP at its sole discretion with no compensation to the vendor. Declaration: HKSTP will evaluate quotations in strict confidential. The corporation is not bound by accept any quotation it may receive. It shall be noted that the corporation would not be responsible for the reimbursement of any cost incurred by vendor for the preparation of the submission. If the vendor fails to deliver the services to the satisfaction of HKSTP, HKSTP may terminate the services by giving 1 month prior written notice to the vendor and the vendor refund will be subjected to the extent of the work in progress as determined by HKSTP. Page 8 of 10

9 Quotation Submission Form Request for Quotation - Maintenance and Support service ( ) for Symantec and other Software in HKSTP (Ref: RFQ-IT ) Item Description Total (HK$) A. The Symantec Anti-Virus and Software list for maintenance and supporting service ( ) in HKSTP FM From 1 st April, 2018 to 30 th September, 2019 B. The Symantec Anti-Virus and Software list for Annual Software Subscription ( ) in HKSTP Corporation Form 1 st April, 2018 to 30 th September, 2019 C The Annual Software Subscription renew ( ) for GFI Events Manager in HKSTP Corporation From 1 st April, 2018 to 30 th September, 2019 D The Annual Software Subscription renew ( ) for RSA Auth Manager in HKSTP Corporation From 1 st April, 2018 to 30 th September, 2019 E New additional Symantec License for HKSTP Corporation From 1 st April, 2018 to 30 th September, 2019 $ $ $ $ $ F G H The Symantec Anti-Virus and Software list for maintenance and supporting service ( ) inhkstp FM (as new items) Until end on to 30 th September, 2019 The Symantec Anti-Virus and Software list for maintenance and supporting service ( ) in InnoCentre Lion Rock 72 (as new items) Until end on to 30 th September, 2019 The Symantec Data Loss Prevention for maintenance and supporting service ( ) in HKSTP Corporation and FM (as New Items) Until end on to 30 th September, 2019 Grand Total : $ We offer to provide the Goods and/or Services to HKSTP at the prices quoted in accordance with the requirements and the terms and conditions stated in this Request for Quotation. Acceptance of this offer shall be evidenced by the issuance of a completed Purchase Order by HKSTP. Authorized Signature with Company Chop : Page 9 of 10

10 Name : (in block letters) Title : Date : Page 10 of 10