Australia s Got Talent 2016 Voting FREQUENTLY ASKED QUESTIONS

Transcription

1 Australia s Got Talent 2016 Voting FREQUENTLY ASKED QUESTIONS Make your vote count! Australia s Got Talent allows you to vote for your favourite Act via 1902 telephone numbers and SMS (text messaging). Following is a list of frequently asked questions about the voting process. Where can I see the voting terms and conditions? The full terms and conditions are available on the following website: PHONE VOTING How do I vote? Each Act will be allocated a 1902 number each episode, which will be broadcast within the Programme. You need to dial the number of the Act whom you wish to vote for, which will be one of the following. * * * * * * * * * * * *Mnet Mobile Pty Ltd $0.55 fixed. Mobile calls to 1902 extra. Closes: As broadcast within Programme each week. Terms and Conditions available from Who can vote? Any Australian resident can cast his or her vote. I am not 18 years old, can I still vote using the 1902 numbers? If you are under 18 years of age, you MUST get the account holder/bill payer s approval before phoning any of the 1902 telephone numbers. When does Semi-Finals voting commence? Voting during the Semi-Finals will open at the end of the Australia s Got Talent Programme (AEDT) starting on Monday 22 February 2016, THEN at the time notified to viewers as part of the broadcast of the Programme each episode for every following episode. When does Semi-Finals voting close? Voting during the Semi-Finals will close at 12:00 AEDT the day after voting opens. The first close will be at 12:00 AEDT on Tuesday 23 February Voting times are subject to change and may not be AGT Voting FAQs (final - clean) Page 1 of 5

2 the same each episode; however this will be clearly communicated to viewers as part of the broadcast of the Programme. When does Grand Final Voting commence? Grand Final Voting will open at the beginning of the Australia s Got Talent Grand Final Performance Show (AEDT) on Sunday 13 March 2016, at the time notified to viewers as part of the broadcast. When does Grand Final Voting close? Grand Final Voting will close at 18:30 AEDT on Monday 14 March 2016, ahead of the Australia s Got Talent Grand Final Results Show. Voting times are subject to change and this will be clearly communicated to viewers as part of the broadcast of the Programme. When does Snap Voting Open? Snap Voting will open when announced in the Australia s Got Talent Grand Final Results Show, and simultaneously on social media and the official Australia s Got Talent 9Now website, on Monday 14 March 2016, after the final Act has performed. Voting will be available on the IVR numbers associated with the Acts named in the Grand Final Results Show and via social media/9now website. The top 5 Acts during the Grand Final Results Show will be allocated the same IVR number they had during the Grand Final Performance Show on Sunday 13 March. When does Snap Voting Close? Snap Voting will be open for a five (5) minute period as advertised in the Australia s Got Talent Grand Final Results Show on Monday 14 March 2016 and the close time will be announced in Programme and on social media/9now website. Can I SMS to lodge a Snap Vote? No, Snap Voting can only be done using the IVR call voting service. Numbers to call associated with your favourite Act will be announced in the Australia s Got Talent Grand Final Results Show on Monday 14 March 2016 and on social media/9now website. How much will I be charged for each 1902-telephone call/vote? Each call to the 1902 number will be charged at AUD $0.55 cents including GST. Calls from mobile phones may be charged at a higher rate dependent on your carrier. How many votes does each call register during the Semi-Final and Grand Final voting period? Each call registers one vote for your nominated Act during the Semi-Final and Grand Final Performance Show voting periods. How many votes can I register during the Snap Vote voting period? Only ONE vote per viewer phone number is registered and counted during the Snap Vote voting period, meaning you can only vote once per phone number. How do I use the 1902 service? Provided you don t have 1902 number barring on the telephone account, and you have access to Premium Services, you simply dial the ten digit 1902 number corresponding to your favourite Act, which you will see on the television screen, and on social media/9now website during the Snap Vote. You can telephone the 1902 numbers from most mobiles and/or land lines. AGT Voting FAQs (final - clean) Page 2 of 5

3 What is Premium Services? Premium Services is an account setting with your phone carrier that controls your phone s ability to connect to a premium number (e.g. any 19 number). This is due to these numbers being charged at a higher rate by the Service Provider. To enable Premium Services you need to call your phone carrier and ask them to enable Premium Services. It is important to note that not all phone carriers allow Premium Services to be enabled; and that any charges from a premium number will most likely not be included in any cap or plan that you have. These charges will be considered 3 rd Party Charges by your phone carrier, and will either be: a) deducted from your available credit if you have a prepaid phone account or; b) billed as a 3 rd Party Charge on the bill that covers the date that you voted. What happens if I have 1902 barring? If you have 1902 barring then the telephone line you are calling from does not allow for 1902 calls to be made. To check this, call (free call) and you will be advised of your barring status. How do I get 1902 barring removed? The account holder/bill payer will need to call their phone carrier and request for the barring to be removed. This may not be possible in the case of pre-paid customers. How do I know that my vote has been registered? Once you have made the call, if you are successful, you will hear a recorded message confirming that your vote has been registered. What information do I need to provide in order to register a valid vote? Simply dial the 1902 number that corresponds with your favourite Act during the voting period to register a valid 1902 telephone vote. No further action or information is required. What happens if I call the voting line when voting has closed? You will hear a recorded announcement advising you that voting is currently closed and your vote will not be registered. You will still be charged for any call placed during the closed voting period/s. I heard an engaged signal when I called, will I still be charged and did my vote register? The voting lines are very popular, so you may hear an engaged signal. If you do, please call again as your vote will not have registered. You will not be charged if you hear an engaged signal. I saw the voting numbers advertised on the show, but when I called the recorded message advised me that voting was currently closed. The voting numbers are up on screen (and listed on social media/9now website during the Grand Final Results Show on Monday 14 March) so that you can write the numbers down as each Act performs. The voting lines won t open until the time notified to viewers as part of the broadcast of the Programme each week. There will be an announcement during the show (and via social media for the Grand Final Results Show) advising you when you can start voting. Can I vote in any other way other than 1902? Yes, you can vote via SMS (text messaging), except for the Snap Voting service run during the Australia s Got Talent Grand Final Results Show on Monday 14 March Snap Voting will only be available using the IVR call voting service. SMS (TEXT MESSAGE) VOTING AGT Voting FAQs (final - clean) Page 3 of 5

4 When does Semi-Finals SMS voting commence? Voting during Semi-Finals will open at the end of the Australia s Got Talent Programme (AEDT) starting on Monday 22 February 2016, THEN at the time notified to viewers as part of the broadcast of the Programme each episode for every following episode. When does Semi-Finals SMS voting conclude? Voting during Semi-Finals will close at 12:00 AEDT the day after voting opens. The first close will be at 12:00 AEDT on Tuesday 23 February Voting times are subject to change and may not be the same each episode; however this will be clearly communicated to viewers as part of the broadcast of the Programme. When does Grand Final SMS voting commence? Grand Final SMS voting will open at the beginning of the Australia s Got Talent Grand Final Performance Show (AEDT) on Sunday 13 March 2016, at the time notified to viewers as part of the broadcast. When does Grand Final SMS voting close? Grand Final SMS voting will close at 18:30 AEDT on Monday 14 March 2016, ahead of the Australia s Got Talent Grand Final Results Show. Voting times are subject to change and this will be clearly communicated to viewers as part of the broadcast of the Programme. How much will it cost to vote via SMS? It will cost you AUD $0.55 cents including GST to register your vote via SMS. How do I vote via SMS? You must send a text message from your mobile handset with the name of your favourite Act (as broadcast within the Programme) to (Charge $0.55 Helpline ). No other information (e.g. your details) is required in the SMS, only the Act s name is required. Can I send an SMS to lodge a vote during the Snap Voting period? Snap Voting is NOT open to SMS voting. Only the IVR call service will be available during the Snap Voting period and the numbers to call associated with the final Acts will be announced in the Australia s Got Talent Grand Final Results Show on Monday 14 March 2016, and via social media/9now website. I think I have been charged more than $0.55 for my vote. $0.55 is the maximum charge for your SMS vote. There may be another premium number you have registered for so please check with your phone carrier to confirm charges and that you sent your SMS/text to the correct Australia s Got Talent SMS service number. Can I vote by actually telephoning ? No, you can only vote on by sending a text message (SMS) to that number. If you wish to call, please use one of the 1902 numbers. How many votes does each SMS provide? Each SMS vote registers ONE vote for your favourite Act. What happens if I send in a text message after voting has closed? AGT Voting FAQs (final - clean) Page 4 of 5

5 If you vote after the SMS voting has closed, your vote will not be valid. You will receive a SMS message back advising your vote has not been registered, however you will still be charged $0.55 for your SMS. Will a confirmation text message be sent to me when my vote has been registered? Yes. You should receive a text message reply to confirm your vote has been received. If you have not received a SMS/text message confirmation reply it may mean: a) the mobile networks are busy and there is a delay; b) you have accidentally sent it to the wrong number; c) or that you do not have Premium Services enabled. Check the sent items in your mobile phone messages section, and if the number is correct contact your phone carrier and ask to enable Premium SMS Services, then try voting again. When I tried to vote, my handset said Message Not Sent. What does this mean? This means that large numbers of people are trying to vote via SMS at the same time and the mobile network is busy. All we can ask is that you are patient and please keep trying!! Your vote is important. It may also mean that you do not have Premium SMS Services enabled on your phone account, contact your phone carrier to enable this service for you. If you received a Message Not Sent message, this means you have not been charged for your SMS. Does it matter which telephone network I am on? No, it does not matter which telephone network you are signed up to because SMS voting is now available to all Australian mobile phone networks. However, some smaller phone carriers do not allow Premium Services on their numbers, call your carrier to find out this information. I have a pre-paid phone account, can I still vote via SMS? Yes, if you are a pre-paid customer, you can still vote via SMS as long as Premium SMS services are enabled on your handset (ask your carrier to enable this service for you). SMS charges will be deducted from your pre-paid credit balance; you must have enough credit in your pre-paid balance to cover the cost of the text message. You vote by following the instructions listed above. I am under 18 years old, can I still vote using SMS? If you are under 18 years of age you MUST get the bill payers approval before you vote via SMS. I need a bit more help. What should I do next? If you have any further questions, please consult the Voting Terms and Conditions available at Alternatively you can contact the Mnet voting Helpline. Mnet Helpline: AGT Voting FAQs (final - clean) Page 5 of 5