Corrigendum: RFP by MAB IT Ops for procurement of SIM cards for use in PoS terminals RFP ref: SBI/GITC/MAB/2017/2018/418

Transcription

1 Corrigendum: RFP by MAB IT Ops for procurement of SIM cards for use in PoS terminals RFP ref: SBI/GITC/MAB/2017/2018/418 Sr No Page of RFP 1 19 Award criteria-i, Clause Present clause / condition / criteria Amended / added as under Bank will notify successful Bidder(s) (L1, L2 and L3) in writing by letter or fax/ that its Bid has been accepted. Bank receives the right to go for more than one service provider if L2, L3, L4, and so on match the prices offered by L1. Since the telecom services vary from geography to geography, even in a city, L1 is assured of 50% of new procurements of SIM cards in the states where it offers the services. L2 is assured of 30% and L3 of 20% of new procurements. However, if L1, L2 and L3 do not provide services in a particular geographical area, Bank reserves its right to procure SIMs from other vendors and such procurements would be outside the quota for the L1, L2 and L3. It would be up to the Bank to place orders depending upon the quality of network available in a particular area. Bank will notify successful Bidder(s) in writing by letter or fax/ that its Bid has been accepted. Bank receives the right to go for any or all the Service Provider(s) who so ever matches the L1 bid. Since the telecom services vary geographically, Bank reserves its right to procure from Service Provider(s) as recommended by its business operating units in that particular geographical areas. The Bank does not commit or guarantee any minimum quota or quantity of SIM cards proposed to be procured from any of the Service provider(s). Page 1 of 8

2 2 48, 85 scope of work (responsibli ties of Bank c), Bank s duties / responsiblit ies- iii c. Placing of Purchase order for SIM cards. The SIM cards will be in the name of Bank. Bank reserves it s right to procure SIMS from other vendors for a geographical area wherein the vendor(s) are unable to provide services and such procurements would be outside the purview of quota for L1, L2 and L3 Amended as under at both places: Placing of purchase order for SIM cards: The SIM cards will be in the name of Bank. Bank reserves its right to procure SIMs from Service Provider(s) which are recommended by the business operating units in a particular geography. 3 6 Definitionv iii. Placing of Purchase order for SIM cards. The SIM cards will be in the name of Bank. Bank reserves its right to procure SIMS from other vendors for a geographical area wherein the vendor(s) are unable to provide services and such procurements would be outside the purview of quota for L1, L2 and L3. Vendor/Service Provider is the successful Bidder found eligible as per eligibility criteria set out in this RFP, whose technical Bid has been accepted and who has emerged as L1/TC1 Bidder as per the selection criteria set out in the RFP and to whom notification of award has been given by the Bank. Vendor/Service Provider is the successful Bidder found eligible as per eligibility/selection criteria set out in this RFP, whose technical Bid has been accepted and who has emerged as lowest ( in terms of commercial evaluation) Bidder (L1) and / or matches the price quoted by the lowest Bidder and to whom notification of award has been given by the Bank. Page 2 of 8

3 evaluation of price bids, iv 5 42 Eligibility Criteria 6 15 Evaluation matrix, Sr No Evaluation matrix, Sr No Eligibility Criteria The L1 Bidder will be selected on the basis of net total of the price evaluation as quoted in the Reverse Auction, as the case may be. Any bidder(s) who matches the rates of L1 can also be engaged for the services by the Bank as L2 and L3. Present: Availablity of exclusive data SIM cards: 4G 20 3G 20 2G 10 Log details on specific request of the Bank would be made available as and when required: Yes 50 No - 00 The Bidder should agree to the terms and conditions of Service Level Agreement as per Annexure-M, should they become L1, L2, L3. in The L1 Bidder will be selected on the basis of price quoted in the reverse auction for line item (cost of data SIM with free data of 100MB per month) provided at Sr No 1, Annexure F Indicative Commercial Bid and / or the Bidder(s) who matches the price quoted by the L1 Bidder. Following stand added: 1. Bidder should be a telecom service provider and should have a valid UASL license for PAN India circle to provide the 4G/3G/2G SIM card for PoS terminals 2. There should be availability of fallback from 4G to 3G and 2G. Stands withdrawn Stands withdrawn The Bidder should agree to the terms and conditions of Service Level Agreement as per Annexure-M, should they become L1 in the reverse auction and / or match L1 to execute a contract with the Bank.. Page 3 of 8

4 9 45 Technical & Functional Specificati ons Technical & Functional Specificati ons 11 61, 112 Penalties (Annexure I) and PENALTY FOR NON PERFORM ANCE OF SLA Schedule of events the reverse auction to execute a contract with the Bank. 1. Availability of exclusive data SIM cards Capability to share log details on specific request of the Bank or its authorized entity(s). Rs 1000/- per minute for first thirty minutes, thereafter Rs 2000/- per minute. E.g : If network remains down for 70 minutes (on more than one occasion), the penalty for the month would be Rs Rs = Rs /- Last date and time for Bid submission : 15:00 hrs (time) on 22/09/2017 Availability of exclusive data SIM with free national roaming and fall back from 4G to 3G and 2G. The SIMs should be in normal standard, micro or nano size. It would be up to the Bank to decide the size of the SIM as well as whether 2G, 3G or 4G SIM would be procured. Stands withdrawn Stands amended as: Following penalties would be applicable on monthly basis: No penalties for the first 30 minutes (entire month put together), Rs 500/- per minute for next thirty minutes and post that, Rs 1000/- per minute. e.g: if the network remains down for 70 minutes in a month on 1, 2 or 3 occasions, the penalty would be as under: first 30 minutes: nil minutes: 500*30= minutes: 1000*10=10000 Total penalty for this particular month would be Rs /- Stands amended as under: Last date and time for Bid submission : 15:00 hrs (time) on 28/09/2017 Page 4 of 8

5 13 36 Schedule of events , x, Award Criteria Annexure F, Indicative commercial Bid Annexure F, Indicative commercial Bid Annexure F, Indicative commercial Bid 18 Subcontracting Date and Time of opening of Technical Bids: 16:00 hrs (time) on 22/09/2017 Upon notification of award to the L1, L2 (if any) Bidder(s0, the Bank will promptly notify the award of contract to the successful Bidder on the Bank s website. The EMD of each unsuccessful Bidder will be discharged and returned. Col E: Expected Volume* in a year 2. Cost of data usage in excess of 100 MB per month L1 would be declared on the basis of price quoted at Sr No 1 of above table. i. As per scope of the RFP, subcontracting is prohibited. Date and Time of opening of Technical Bids: 16:00 hrs (time) on 28/09/2017 Stands amended as under: Upon selection of successful Bidder(s), the Bank will promptly notify the same to the successful Bidder(s) on the Bank s website. The EMD of each unsuccessful Bidder will be discharged and returned Col E: Stands amended as : Pan India total expected numbers* expected in a year *: Bank in no way commits or guarantees the expected numbers, minimum business or lock in period 2. Stands amended as under: Final commercial price for data usage in excess of 100 MB per month Stands amended as: L1 will be decided on the basis of price quoted by the Bidder during reverse auction for Sr No 1, Col D Stands amended / added as under: i. Service provider has to obtain written permission from the Bank before contracting any work to Page 5 of 8

6 subcontractors. Bank at its own discretion may permit or deny the same. ii. In case of subcontracting permitted, Service Provider is responsible for all the Services provided to the Bank regardless of which entity is conducting the operations. Service Provider is also responsible for ensuring that the sub-contractor comply with all security/confidentiality requirements and other terms and conditions as applicable to Service Provider mentioned in this Agreement. Bank reserves the right to conduct independent audit in this regard. iii. Before engaging Sub-Contractor, the Service Provider shall carry out due diligence process on sub-contracting/ sub-contractor to the satisfaction of the Bank and Bank shall have access to such records. iv. In the event of sub-contracting, the Service Provider shall ensure that suitable documents including confidentiality agreement are obtained from the sub-contractor and the Service Provider shall ensure that the secrecy, security and safety of Bank s data / processes is maintained. v. Service Provider shall provide subcontracting details to the Bank and if required, Bank may evaluate the same. Notwithstanding approval of the Bank for sub-contracting, the Service Provider shall remain liable to the Bank for all acts/omissions of sub-contractors. vi. The Bank reserves the right to ask Service Provider and Service provider shall change/ amend Page 6 of 8

7 the clause(s) entered between Service Provider and Subcontractor for Bank s suitability Technical evaluation matrix Stands amended as under: Sr Parameter Max Score Marks 1 Voice calls, SMS, data for other services (other than intended use i.e PoS transaction) and international roaming is available: No - 50 Yes Time required for activation post receipt of such notices (such notices can be 24 * 7 * 365) from Bank s nominated partner(s) / technical service provider(s): Within 24 hours - 50 More than 24 hours Medium of transmitting the data further to Bank s partner s (presently M/s Atos Worldline and M/s Hitachi Payments Services Pvt Ltd. However, Bank reserves its right to go in for new partners in future) data centre from Bidder s hub / data centre and vice versa: Public network 00 Within three months of award - 40 Dedicated MPLS VPN allotted 4 Dedicated helpdesk / staff is/would be available for trouble shooting: Yes Page 7 of 8

8 No Bidder services are available across 40 PAN India (including island states / UTs / cities) - 40 Available in more than 20 states and UT - 35 Available in 10 to 20 states and UTs - 25 Available in less than 10 states and UTs Experience in providing such services to scheduled commercial 15 banks or agencies / entities engaged in Merchant Acquiring Business: For over 2 years - 15 Between 1 to 2 year - 10 Less than 1 year SIM cards provided to scheduled commercial banks or agencies 15 / entities engaged in Merchant Acquiring Business: Over SIM cards - 15 Between to SIM cards - 13 Less than SIM cards Availability of necessary infrastructure for upward scalability in 10 terms of support and smooth operations of increased number of users 9 Availability of tested DR / BCP infrastructure 50 Total 300 A score of 250 is must for qualifying for commercial bids stage. Bidder needs to give supporting documents / License copies / self-certification on letter head Page 8 of 8