Documentation. HiPath 2000, HiPath 3000, HiPath 5000 HiPath OpenOffice ME OpenStage 20. Operating Instructions. Communication for the open minded

Transcription

1 Documentation HiPath 2000, HiPath 3000, HiPath 5000 HiPath OpenOffice ME OpenStage 20 Operating Instructions Communication f the open minded Siemens Enterprise Communications

2 Imptant infmation Imptant infmation Q F safety reasons, the telephone should only be supplied with power: using the iginal power supply unit. Part number: C39280-Z4-C51x (x: 0=EU, 1=US, 2=UK) in a LAN with PoE (Power over Ethernet), which complies with the IEEE 802.3af standard. Never open the telephone a key module. Should you encounter any problems, contact the responsible service personnel. Use only iginal Siemens accessies. The use of other accessies may be hazardous and will render the warranty, extended manufacturer s liability and the CE marking invalid. Trademarks The device confms to the EU directive 1999/5/EC as attested by the CE marking. All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government the local authities. Proper disposal and separate collection of your old appliance will help prevent potential damage to the environment and human health. It is a prerequisite f reuse and recycling of used electrical and electronic equipment. F me detailed infmation about disposal of your old appliance, please contact your city office, waste disposal service, the shop where you purchased the product your sales representative. The statements quoted above are only fully valid f equipment which is installed and sold in the countries of the European Union and is covered by the directive 2002/96/EC. Countries outside the European Union may impose other regulations regarding the disposal of electrical and electronic equipment. 2

3 Imptant infmation Location of the telephone The telephone should be operated in a controlled environment with an ambient temperature between 5 C and 40 C. To ensure good speakerphone quality, the area in front of the microphone (front right) should be kept clear. The optimum speakerphone distance is 50 cm. Do not install the telephone in a room where large quantities of dust accumulate this can considerably reduce the service life of the telephone. Do not expose the telephone to direct sunlight any other source of heat, as this is liable to damage the electronic components and the plastic casing. Do not operate the telephone in damp environments such as bathrooms. Software update During a software update, the phone must not be disconnected from the power supply unit, the LAN line the phone line. An update action is indicated by messages on the display and/ by flashing LEDs. Documentation in Internet This and other documentation can be found on the Internet at: > Products > Phones & Clients > (Select Product) > Downloads. To view and print documentation in PDF fmat, you require Acrobat Reader (free software): Technical notes, current infmation about firmware updates, frequently asked questions and lots me can be found on the web at: 3

4 Contents Contents Imptant infmation Trademarks Location of the telephone Software update Documentation in Internet General infmation About this manual Service Intended use Telephone type Speakerphone quality and display legibility Getting to know your OpenStage phone OpenStage 20 user interface Pts on the underside of the phone Using netwk pts me efficiently Keys Function keys Mailbox key and Menu key Audio keys way navigat Keypad Display Idle mode Mailbox Messages Voic Caller list Program/Service menu Basic functions Answering a call Answering a call via the handset Answering a call via the loudspeaker (speakerphone mode) Switching to speakerphone mode Switching to the handset Open listening in the room during a call Making calls Off-hook dialing On-hook dialing

5 Contents Redialing a number Ending a call Reecting calls Turning the microphone on and off Calling a second party (consultation) Switching to the held party (alternating) Transferring a call Call fwarding Using variable call fwarding Using call fwarding no reply (CFNR) Call fwarding in the event of telephone failure (CFSS) Call fwarding in the carrier netwk and fwarding multiple subscriber numbers (MSN) (not f U.S.) Using callback Sting a callback Accepting a callback Viewing and deleting a sted callback Enhanced phone functions Answering calls Accepting a specific call f your colleague Using the speakerphone Answering calls from the entrance telephone and opening the do36 Making calls En-bloc sending/crecting numbers Using the caller list Dialing a number from the internal directy Dialing from the telephone database (LDAP) Making calls using system speed-dial numbers Dialing with speed-dial keys Talking to your colleague with a speaker call Talking to your colleague with discreet calling Automatic connection setup (hotline) Assigning a station number (not f U.S.) Associated dialing/dialing aid During a call Using call waiting (second call) Preventing and allowing call waiting (automatic camp-on) Turning the call waiting tone on and off Saving a number Parking a call Conducting a conference Activating tone dialing/dtmf suffix-dialing Transferring a call after a speaker call announcement in a group.. 53 Send trunk flash

6 Contents If you cannot reach a destination Call waiting (camp-on) Busy override - oining a call in progress Using night answer Displaying and assigning call charges Displaying call charges (not f U.S.) Dialing with call charge assignment Privacy/security Turning ringer cutoff on and off Activating/deactivating "Do not disturb" Caller ID suppression Moniting a room Trace call: identifying anonymous callers (not f U.S.) Locking the telephone to prevent unauthized use Locking another telephone to prevent unauthized use Saving your PIN Me functions/services Appointments function Saving appointments Using timed reminders Sending a message Creating and sending a message Viewing and editing incoming messages Leaving an advisy message Deleting advisy messages Using another telephone like your own f a call Resetting services and functions (system-wide cancellation f a telephone) Activating functions f another telephone Using system functions from outside (DISA: Direct Inward System Access) Using functions in ISDN via code dialing (keypad dialing) Controlling connected computers programs running on them/telephone data services Communicating with PC applications over a CSTA interface Controlling relays (only f HiPath 3000) Senss (HiPath 33x0/35x0 only) Radio paging (not f U.S.)

7 Contents Using team functions Activating/deactivating a group call Accepting a call f another member of your team Ringing group Unifm Call Distribution (UCD) Special functions in the LAN (PC netwk) Leaving hunt group/group call Setting up "follow me" call fwarding Using night answer Ringing group Controlling relays (only f HiPath 3000) Opening a do Individual phone configuration Adusting display settings Adusting the display to a comftable reading angle Setting contrast Adusting audio settings Adusting the receiving volume during a call Adusting the ring volume Adusting the ring tone Adusting the speakerphone to the room acoustics Language f system functions Testing the phone Testing the telephone functions Different Displays in a HiPath 4000 Environment. 94 Fixing problems Responding to err messages on the screen Contact partner in the case of problems Troubleshooting Caring f your telephone Index Overview of functions and codes

8 General infmation General infmation About this manual This document contains general descriptions of the technical options, which may not always be available in individual cases. The respective features must therefe be individually defined in the terms of the contract. If a particular function on your phone is not available to you, this may be due to one of the following reasons: The function is not configured f you your telephone. Please contact your system suppt representative. Your communications platfm does not feature this function. Please contact your Siemens sales partner f infmation on how to upgrade. This user guide is intended to help you familiarize yourself with OpenStage and all of its functions. It contains imptant infmation on the safe and proper operation of your OpenStage phone. These instructions should be strictly complied with to avoid operating errs and ensure optimum use of your multifunctional telephone in the netwk. These instructions should be read and followed by every person installing, operating programming an OpenStage phone. This user guide is designed to be simple and easy to understand, providing clear step-by-step instructions f operating your OpenStage phone. Administrative tasks are dealt with in a separate manual. The Quick Reference Guide contains quick and reliable explanations of frequently used functions. Service F your own protection, please read the section dealing with safety in detail. Follow the safety instructions carefully in der to avoid endangering yourself other persons and to prevent damage to the unit. The Siemens service department can only help you if you experience problems defects with the phone. Should you have any questions regarding operation, your specialist retailer netwk administrat will gladly help you. F queries regarding connection of the telephone, please contact your netwk provider. If you experience problems defects with the phone, please dial the service number f your country. 8

9 General infmation Intended use The OpenStage phone is a desktop wall-mounted unit designed f speech transmission and f connection to the LAN. Any other use is regarded as unauthized. Telephone type The identification details (exact product designation and serial number) of your telephone can be found on the nameplate on the underside of the base unit. Specific details concerning your communications platfm can be obtained from your service technician. Please have this infmation ready when you contact our service department regarding faults problems with the product. Speakerphone quality and display legibility To ensure good speakerphone quality, the area in front of the telephone (front right) should be kept clear. The optimum handsfree distance is 20 inches (50 cm). Proceed as follows to optimize display legibility: Turn the phone to tilt the display. This ensures you have a frontal view of the display while eliminating light reflexes. Adust the contrast as required page 90. 9

10 Getting to know your OpenStage phone Getting to know your OpenStage phone The following sections describe the most frequently used operating elements and the displays on your OpenStage phone. OpenStage 20 user interface You can make and receive calls as nmal using the handset. 2 The display permits intuitive operation of the phone page The function keys allow you to call up the most frequently used functions during a call (e.g. Disconnect) page O mailbox key and N menu key. 5 Audio keys are also available, allowing you to optimally configure the audio features on your telephone page The 3-way navigat is a convenient navigation tool page The keypad is provided f input of phone numbers/codes. 10

11 Getting to know your OpenStage phone Pts on the underside of the phone Power supply unit PC Netwk Handset OpenStage 20 properties Display type LCD, 24 x 2 characters Full-duplex speakerphone function 10/100 Mbps Ethernet switch page 12 Wall mounting 11

12 Getting to know your OpenStage phone Using netwk pts me efficiently OpenStage 20 has a built-in 10/100 Mbps Ethernet switch. This means that you can connect a PC to the LAN directly via the phone. Netwk switch OpenStage 20 PC To connect OpenStage 20 to a PC, you require only a commercial netwk cable (uncrossed). Using this connection option saves one netwk pt f each switch used and requires fewer shter netwk cables when arranged crectly. 12

13 Getting to know your OpenStage phone Keys Function keys Key Function when key is pressed s End (disconnect) call page 24., Redialing page 24. r Button f fixed call fwarding (with red LED key) page 28. p Activate/deactivate microphone (also f speakerphone mode) page 25. Mailbox key and Menu key Key Function when key is pressed O Open mailbox (with red LED key) page 17. N Open Program/Service menu (with red LED key) page 19. Audio keys Key Function when key is pressed - Reduce volume and set contrast brighter page 90. n Turn speaker on/off (with red LED key) page Increase volume and set contrast darker page

14 Getting to know your OpenStage phone 3-way navigat Remove the protective film from the ring around the 3-way navigat befe using the phone. With this control, you can manage most of your phone s functions, as well as its displays. Operation Press the $ key. Press the % key. Press the i key. Functions when key is pressed In idle mode: Open the idle menu page 16 In lists and menus: Scroll down In idle mode: Open the idle menu page 16 In lists and menus: Scroll up Entry selected: Perfm action 14

15 Getting to know your OpenStage phone Keypad In cases where text input is possible, you can use the keypad to input text, punctuation and special characters in addition to the digits 0 to 9 and the hash and asterisk symbols. To do this, press the numerical keys repeatedly. Example: To enter the letter "h", press the number 4 key on the keypad twice. When entering the text, all available characters f this key are displayed. After a sht while, the character in focus is displayed in the input field. Alphabetic labeling of dial keys is useful when entering vanity numbers (letters associated with the phone number s digits as indicated on the telephone spell a name e.g PATTERN = ). Character overview Key 1x 2x 3x 4x 5x 1 [1] 2 a b c 2 3 d e f 3 4 g h i 4 5 k l 5 6 m n o 6 7 p q r s 7 8 t u v 8 9 w x y z ) [2] ( [3] [1] Space [2] Next letter in upper case [3] Delete character Text input 1 Enter the required characters via the keypad. Select the functions using the keys % and $. Confirm your entry with i. 15

16 Getting to know your OpenStage phone Display Your OpenStage 20 comes with a tilt-and-swivel black-and-white LCD display. Adust the tilt and contrast to suit your needs page 90. Idle mode Your phone is in idle mode when there are no calls taking place settings being made. Example: Time 13:15 MON f Date Open the idle menu Own phone number Idle menu When in idle mode, press a key on the 3-way navigat page 14 to display the idle menu. You can call up various functions here. The idle menu includes selected functions from the Program/Service menu page 19. It may contain the following entries: Caller list Fwarding on Lock phone DND on [1] Advisy msg. on Ringer cutoff on Send message View callbacks [2] Directy HF answerback on Suppress call ID Waiting tone off DISA intern [1] Must be activated by service personnel. [2] Only appears if callback requests are saved 16

17 Getting to know your OpenStage phone Mailbox Depending on the type and configuration of your communications platfm (contact the relevant service personnel), messages from services, such as HiPath Xpressions are displayed in this application in addition to messages received. Messages You can send sht text messages to individual internal stations groups. In idle mode ( page 16) the following signals alert you to the presence of new messages: O key LED lights up Displays "Messages received". Press the mailbox key O. Example: Caller ID Msg. from: Coco, Chanel Message sent? f Function menu Display message F a description of how to edit the entries page 68. Voic If your telephone is connected to a voic system (such as Entry Voice Mail), the Mailbox key will also light up to alert you to any messages that have arrived. An appropriate message also appears on the display (f instance, in Entry Voice Mail: "X new messages"). To play back your voic s, follow the instructions on the display. 17

18 Getting to know your OpenStage phone Caller list If you are unable to accept an external internal call, the call attempt is sted in the caller list. You can ste answered calls either manually (both internal and external calls) automatically (external calls only contact your service personnel f details). Your telephone stes up to ten calls in chronological der. Each call is assigned a time stamp. The most recent entry not yet answered in the list is displayed first. Multiple calls from the same caller do not automatically generate new entries in the caller list. Instead, only the most recent time stamp f this caller is updated and its number incremented. The caller list is automatically displayed page 16 in the idle menu page 39. Callers with suppressed numbers cannot be saved in the call log. Infmation is displayed regarding the caller and the time at which the call was placed. Example: Caller ID PETER Busy :25 f Function menu Time Date Telephone status during a call attempt F a description of how to edit the call logs page

19 Getting to know your OpenStage phone Program/Service menu Use the N menu key to reach your communication system s Program/ Service menu. The menu key LED remains red as long as you are in this menu. Example: Menu title Program/Service: *7=Use speed dialing? f Further entries are available Menu option The menu structure comprises several levels. The first line in this structure shows the menu currently selected while the second line shows an option from this menu. A double arrow next to an entry indicates the availability of additional options f this entry. Accessing the menu There are three ways to open the Program/Service menu on your communication system: 1. Press the menu key N. Use the $ % keys to select an option and confirm with the i key. 2. Press $ % and select a function from the idle menu page In idle mode, press ( ) and the code f the function you want. F an overview of the maximum functions available, with cresponding codes, see page

20 Basic functions Basic functions Please read the introducty chapter "Getting to know your OpenStage phone" page 10 carefully befe perfming any of the steps described here on your phone. Answering a call Special default ring signaling is set f your telephone: When you receive an internal call, your telephone rings once every four seconds (single-tone sequence). When you receive an external call, your telephone rings twice in rapid succession every four seconds (dual-tone sequence). When you receive a call from the entrance telephone, your telephone rings three times in rapid succession every four seconds (triple-tone sequence). If a call is waiting, you hear a sht tone (beep) every six seconds. Your service personnel can adust the ring cadence f external and internal calls f you. In other wds, different ring cadences can be set f different internal callers. The number the name of the caller appears on the display. Answering a call via the handset The phone is ringing. The caller appears on the screen. ^ Lift the handset. + - Raise lower the volume. Keep pressing the key until the desired volume is set. 20

21 Basic functions Answering a call via the loudspeaker (speakerphone mode) n if nec. + - Suggestions f using speakerphone mode: Tell the other party that you are using speakerphone mode. The speakerphone wks bests at a low receiving volume. The ideal distance between the user and the telephone set in speakerphone mode is about 50 cm (approx. 20 inches). The phone is ringing. The caller appears on the screen. Press the key shown. The LED lights up. Raise lower the volume. Keep pressing the key until the desired volume is set. Ending a call n s Press the key shown. The LED goes out. Press the key shown. if nec. + - Switching to speakerphone mode Prerequisite: You are conducting a call via the handset. n\ Hold down the key and replace the handset. Then release the key. n Set the call volume. Keep pressing the key until the desired volume is set. U.S. mode If the country setting is set to U.S. (ask the service personnel), you do not have to hold down the loudspeaker key when replacing the handset to switch to speakerphone mode. Press the key shown. ] Replace the handset. Proceed with your call. if nec. + - Set the call volume. Keep pressing the key until the desired volume is set. 21

22 Basic functions Switching to the handset ^ and [ Prerequisite: You are engaged in a call in speakerphone mode. Lift the handset. Proceed with your call. Open listening in the room during a call You can let other people in the room oin in on the call. Let the other party know that you have turned on the speaker. Prerequisite: You are conducting a call via the handset. Activating n Press the key shown. The LED lights up. Deactivating n Press the key shown. The LED goes out. 22

23 Basic functions Making calls Off-hook dialing ^ Lift the handset. Internal calls: Enter the station number. External calls: Enter the external code and the station number. The called party does not answer is busy: \ Replace the handset. On-hook dialing Internal calls: Enter the station number. External calls: Enter the external code and the station number. The other party answers with speaker: ^ Lift the handset. On-hook dialing: Speakerphone mode. The called party does not answer is busy: n Press the key shown. The LED goes out. Your system may also be programmed so that you have to press the Internal key befe you dial an internal number. To call an external party, you have to enter an external code befe dialing the party s telephone number (Prime Line is not active contact your service personnel). 23

24 Basic functions Redialing a number The last three external telephone numbers dialed are sted automatically. If this feature is configured (contact your service personnel), account codes entered are also saved page 58. You can redial them simply by pressing a key. Displaying and dialing saved station numbers Next? Call?, Press the key once to dial the number last dialed. Press the key twice to dial the next to the last number dialed. Press the key three times to dial the third-to-the-last number dialed. Keep confirming until the phone number you want appears. Ending a call \ Replace the handset. s Press the key shown. 24

25 Basic functions Reecting calls s You can reect calls which you do not wish to take. The call is then signaled at another definable telephone (contact your service personnel). The phone is ringing. The caller appears on the screen. Press the key shown. If a call cannot be reected, your telephone will continue to ring. The message "Currently not possible" is displayed (e.g. in the case of recalls). Turning the microphone on and off p p To prevent the other party from listening in while you consult with someone in your office, you can temparily switch off the handset microphone the handsfree microphone. You can also switch on the handsfree microphone to answer an announcement via the telephone speaker (speaker call, page 35). Prerequisite: A connection is set up, the microphone is activated. Press the key shown. The LED lights up. Press the lit key. The LED goes out. 25

26 Basic functions Consultation? Return to held call? Quit and return? Toggle/Connect? Conference? Leave conference? Calling a second party (consultation) You can call a second party while a call is in progress. The first party is placed on hold. Call the second party. Return to the first party: Confirm, select and confirm the option shown. Switching to the held party (alternating) Combine the calling parties into a three-party conference Allowing call partners to continue a conference after you exit F me infmation on conferences, see page

27 Basic functions Consultation? Transferring a call If the person you are speaking to wants to talk to another colleague of yours, you can transfer the call that colleague. Enter the number of the party to which you want to transfer the call. [ Announce the call, if necessary. Transfer? \ Replace the handset. 27

28 Basic functions Call fwarding Using variable call fwarding You can immediately fward internal external calls to different internal external telephones (destinations). (External destinations require special configuration in the system.) When call fwarding is active, a special dial tone sounds when you lift the handset. If DID DTMF is active (contact your service personnel), you can also fward calls to this destination. Destinations: fax = 870, DID = 871, fax DID = 872. If you are a call fwarding destination, your display will show the station number the name of the iginat on the upper line and that of the caller on the lower line. Fwarding on? Special features must be taken into consideration if your telephone operates with HiPath 5000 (system netwking via PC netwk) page 85! r Press the key shown. $ Open the idle menu page 16. 1=all calls? 2=external calls only? 3=internal calls only? Save? Fwarding off r Confirm, select and confirm the option shown, select and confirm the option shown. Enter the number of the telephone that is ringing. Deactivating call fwarding Press the key shown. 28

29 Basic functions *495=CFNR on? Save? #495=CFNR off? N N Using call fwarding no reply (CFNR) Calls that are not answered after three rings (=default, can be adusted by service personnel) that are received while another call is ongoing can be automatically fwarded to a specified telephone. Press the key shown. Enter the destination number. Enter the internal station number f internal destinations Enter the external code and the external station number f external destinations Deactivating Call Fwarding No Reply Press the key shown. Delete? Exit Select and confirm to deactivate but not delete the fwarding destination. If CFNR is activated, when you hang up, "CFNR: " appears briefly on the display. 29

30 Basic functions *9411= CFSS on? N Call fwarding in the event of telephone failure (CFSS) If configured (consult your service personnel), you can define an internal external call fwarding destination that activates in the event of telephone failure. Press the key shown. Save? #9411= CFSS off? N Enter the number of the telephone that is ringing. Deactivating call fwarding/deleting a destination: Press the key shown. Delete? Exit? N Confirm the option shown to deactivate and delete the fwarding destination. Select and confirm to deactivate but not delete the fwarding destination. Changing the fwarding destination (if call fwarding is active): Press the key shown. )9411 Enter the code. Change? Save? Change the destination phone number. 30

31 Basic functions Trunk FWD on? N Call fwarding in the carrier netwk and fwarding multiple subscriber numbers (MSN) (not f U.S.) If this function has been configured (contact your service personnel), you can fward calls to your assigned multiple subscriber number (MSN) (DID number) directly within the carrier netwk. F example, you can fward your phone line to your home phone after business hours. Press the key shown. 1=immediate? 2=on no answer? 3=on busy? Select and confirm the required type of call fwarding select and confirm the option shown. select and confirm the option shown. Enter your DID number. Enter the destination number (without the external code). Save? Trunk FWD off? Deactivating call fwarding Confirm the displayed call fwarding type. Enter your DID number. 31

32 Basic functions Using callback You can request a callback if the internal station called is busy if nobody answers. This also applies f external calls via ISDN exchanges. This feature saves you from having to make repeated attempts to reach the user. You receive a callback When the other party is no longer busy. When the user who did not answer has conducted another call. When configured (contact your service personnel), all callback requests are automatically deleted over night. Sting a callback Callback? Prerequisite: You have reached a busy line no one answers. Accepting a callback Answer? ^ n Prerequisite: A callback was saved. Your telephone rings. "Callback:..." appears on the display. Lift the handset. Press the key shown. The LED lights up. You hear a ring tone. 32

33 Basic functions Viewing and deleting a sted callback View callbacks? Next callback? $ Open the idle menu page 16. Select and confirm the option shown [1]. Select and confirm to display additional entries. Deleting a displayed entry Delete? Exit? N n Ending retrieval Press the key shown. The LED goes out. Press the key shown. The LED goes out. [1] Different Displays in a HiPath 4000 Environment page 94 33

34 Enhanced phone functions Enhanced phone functions Me features? N f Answering calls Accepting a specific call f your colleague You hear another telephone ring. Press the key shown. *59=Pickup - directed? Next? Accept call? if nec. Select and confirm the option shown [1]. Select and confirm, until the phone number/name of the desired subscriber is displayed. If you know the number of the telephone that is ringing, enter it directly. 34 [1] Different Displays in a HiPath 4000 Environment page 94

35 Enhanced phone functions Mute off? ^ p Using the speakerphone A colleague addresses you directly over the speaker with a speaker call. You hear a tone befe the announcement. The other party s name station number appears on the screen. You can conduct the call with the handset in speakerphone mode. Lift the handset and answer the call. Press the "OK" key to confirm your selection and answer the call. Press the key and answer the call. If handsfree answerback is enabled (see below), you do not need to switch on the microphone - you can answer directly. You can answer immediately in speakerphone mode. If handsfree answerback is disabled (default setting), follow the procedure described above. Placing a speaker call to a colleague page 44. Enabling and disabling handsfree answerback HF answerback on? HF answerback off? $ Open the idle menu page 16. Select and confirm the option shown, select and confirm the option shown. 35

36 Enhanced phone functions Answering calls from the entrance telephone and opening the do ^ ^ If an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a do opener. If you have the proper authization (contact your service personnel), you can activate the do opener, enabling visits to open the do themselves by entering a 5-digit code (using a DTMF transmitter installed keypad). Speaking to visits via the entrance telephone Prerequisite: Your telephone rings. Lift the handset within thirty seconds. You are connected to the entrance telephone immediately. Lift the handset after me than thirty seconds. Dial the entrance telephone number. Opening the do from your telephone during a call from the entrance telephone Open do? *61=Open do? N Opening the do from your telephone without calling the entrance telephone Press the key shown. Dial the entrance telephone number. Special features must be taken into consideration if your telephone operates with HiPath 5000 (system netwking via PC netwk) page 89! Opening the do with a code (at the do) After ringing the bell, enter the five-digit code (using the keypad a DTMF transmitter). Depending on how the do opener has been programmed, a dobell call signal may may not be fwarded. 36

37 Enhanced phone functions *89=Do opener on? N Activating the do opener Press the key shown. Dial the entrance telephone number. 3=change passwd? Enter the five-digit code. Default code = "00000". Select the displayed function and press the "OK" dialog key to change the code. 1=enable with ring? 2=enable w/o ring? #89=Do opener off? N You can also open the do without a dobell ring. Deactivating the do opener Press the key shown. 37

38 Enhanced phone functions Making calls En-bloc sending/crecting numbers If this feature is configured (contact your service personnel), a connection is not attempted immediately when a station number is entered. This means that you can crect the number if necessary. The station number is only dialed at your specific request. Internal calls: Enter the station number. External calls: Enter the external code and the station number. Please dial? Delete number? Cancel? ^ n s Dialing entered/displayed numbers Lift the handset. Crecting numbers entered A station number can only be crected as it is being entered. Station numbers sted f number redial, f example, cannot be crected. The last digit entered in each case is deleted. Enter the required digit(s). Canceling en-bloc sending Press the key shown. The LED goes out. Press the key shown. 38

39 Enhanced phone functions Using the caller list Caller list? Next? Previous menu? Detailed infmation, as well as a sample display entry are provided on page 18. Retrieving the Caller List Prerequisite: Service personnel has set up a caller list f your telephone. $ Open the idle menu page 16. Confirm [1]. The latest entry is displayed, see the example on page 18. To view other calls, confirm each subsequent display. Ending retrieval N n Press the key shown. The LED goes out. Press the key shown. The LED goes out. Displaying the call time Time/date sent? Prerequisite: You have retrieved the caller list and the selected call is displayed page 18. Dialing a station number from the caller list Call? Prerequisite: You have retrieved the caller list and the selected call is displayed. The caller is automatically deleted from the caller list when a connection is finally set up. Removing an Entry from the Caller List Delete? Prerequisite: You have retrieved the caller list and the selected call is displayed. [1] Different Displays in a HiPath 4000 Environment page 94 39

40 Enhanced phone functions Dialing a number from the internal directy The internal directy contains all station numbers and system speed-dial numbers assigned to a name. Contact your service personnel to find out if one was configured f your system. Prerequisite: Names have been assigned to the station numbers sted in the system. ^ Lift the handset. Directy? 1=internal? n Press the key shown. The LED lights up. if nec. If several directies have been configured: The first entry is displayed on the screen. + - Scroll to next previous entry. Scroll Next? Scroll Previous? Delete Character? Delete Line? Call? if nec. if nec. Select and confirm the option shown, select and confirm the option shown. Enter the name you want to find, ust the first few letters, using the alphanumeric keypad page 15. Select and confirm each letter to be deleted. The last letter entered is deleted. If all letters are deleted, the first entry in the directy will be displayed again. All entered letters are deleted, and the first entry in the internal directy is displayed again. The entry you wish to dial appears on the screen 40

41 Enhanced phone functions Directy 2=LDAP? ^ n if nec. Dialing from the telephone database (LDAP) If configured (ask your service personnel), you can search f directy data in the LDAP database and dial the number of any subscriber you find there. Prerequisite: The LDAP search feature has been configured in the system. Lift the handset. Press the key shown. The LED lights up. If several directies have been configured: Delete Character? Search? if nec. if nec. Enter the name you wish to search f using the keypad (max. 16 characters) page 15. You can enter an incomplete name, e. g. "mei" f "Meier". If configured (ask your service personnel), you can also search f surname and first name. To separate surname and first name by a space, enter "0". You can enter incomplete names, e. g. "mei p" f "Meier Peter". Select and confirm each letter to be deleted. The last letter entered is deleted. In large databases, the results of the search may be incomplete if too few characters are entered page 42. The name is searched f. This may take a few seconds. 41

42 Enhanced phone functions The result is displayed If only one name is found, it is displayed. Call? If several names are found (max. 50), the first name is displayed. + - Scroll to next previous entry, Scroll Next? Scroll Previous? confirm, select and confirm the option shown. Call? Modify search? Show matches? Modify search? If no name is found If your search does not yield any name cresponding to your query, you can extend the range of the search, e. g. by deleting characters. F further procedure, see above. If too many names are found If me than the maximum of 50 names are found cresponding to your query, only an incomplete list of results can be displayed. You can view these results, select any of the names, change the search string (e. g. narrow the search by entering me characters). In this case it is advisable to narrow down the search so that all cresponding names can be displayed. Confirm, to view the incomplete list. F further procedure, see above. Narrow the search down. Select and confirm, in der to change the search string. F further procedure, see above. 42

43 Enhanced phone functions *7=Use speed dialing? N if nec. Making calls using system speed-dial numbers Prerequisite: You know the system speed-dial numbers (consult your service personnel). Press the key shown. Enter a three-digit speed-dial number. Suffix-Dialing If necessary, you can suffix-dial additional digits (f example, the user s extension) at the end of the saved station number. If this feature is configured, a suffix is automatically dialed (f example, "0" f the exchange) if no entries are made within 4 5 seconds. Dialing with speed-dial keys *7=Use speed dialing? N Prerequisite: You have configured speed-dial keys page 43. Press the key shown. ) Press the key shown. Press the required speed-dial key. Configure a speed-dial key *92=Change Speed Dial? Change? N You can program the keys 0 to 9 with ten frequently used phone numbers. Press the key shown. Select and confirm the option shown [1]. ) Press the key shown. [1] Different Displays in a HiPath 4000 Environment page 94 43

44 Enhanced phone functions Change Save Previous? Next? Change? Delete? Exit? Press the required speed-dial key. If the key is already in use, the programmed phone number appears on the screen. First enter the external code and then the external station number. If you make a mistake: This deletes all entered digits. Select and confirm the option shown, select and confirm the option shown, select and confirm the option shown. Talking to your colleague with a speaker call *80=Speaker call? You can make a loudspeaker announcement through a loudspeaker if connected (ask your service personnel), to an internal user with a system telephone without any action on their part. $ Open the idle menu page 16. Enter the phone number. Responding to a speaker call page

45 Enhanced phone functions Talking to your colleague with discreet calling ^ If this function has been configured (ask your service personnel), you can oin an ongoing call conducted by an internal user at a system telephone with display. You can listen in unnoticed and speak to the internal user without being overheard by the other party (discreet calling). Lift the handset. )945 Enter the code. Enter your internal station number. Your service personnel can protect your telephone against discreet calling. Automatic connection setup (hotline) ^ If this function is configured (contact your service personnel), the system automatically sets up a connection to a preset internal external destination. Lift the handset. Depending on the setting, the connection is either set up immediately only after a preset period of time ( hotline after a timeout). *41=Tempary MSN? N Assigning a station number (not f U.S.) If this function has been configured (contact your service personnel), you can selectively assign a specific number (DID number) to your telephone befe making an external call. The assigned number then appears on the called party s display. Press the key shown. Enter the DID number you wish to use. Dial the external number. 45

46 Enhanced phone functions Associated dialing/dialing aid ^ If this function has been configured (contact your service personnel), you can use a dialing aid to dial numbers and set up calls f your telephone. The operating procedure depends on whether the dialing aid is connected to the S 0 bus the a/b (T/R) pt. You can also use your system telephone as a dialing aid f other telephones. Dialing aid on the S0 bus On the PC, select a destination and start dialing. The speaker on your telephone is switched on. Lift the handset when the other party answers. Dialing aid at the a/b (T/R) pt ^ On the PC, select a destination and start dialing. "Lift the handset" appears on the PC screen. Lift the handset. *67=Associated dial? N Dialing aid from your telephone f another telephone: Press the key shown. Enter the internal station number ("Dial f:"). Enter the number you wish to dial. 46

47 Enhanced phone functions During a call Using call waiting (second call) Callers can still reach you while you are engaged in another call. A signal alerts you to the waiting call. You can igne accept the second call. When you accept the waiting call, you can either end the first call place it on hold and resume the call later on. You can block the second call the signal tone ( page 48). Prerequisite: You are engaged in a phone call and hear a tone (every six seconds). Ending the first call and answering the waiting call: \ Replace the handset. Your telephone rings. ^ Answer the second call. Lift the handset. Placing the first call on hold and answering the second call: Call waiting? You are connected to the call waiting party immediately. The first party is placed on hold. Quit and return? Ending the second call and resuming the first one \ Replace the handset. "Recall appears on the display:..." appears on the screen. ^ Lift the handset. 47

48 Enhanced phone functions #490=Call wait.trm.off? *490=Call wait.term.on? N Preventing and allowing call waiting (automatic camp-on) If this function has been configured (ask your service personnel), you can prevent allow a second call page 47 from being signaled by automatic camp-on during an ongoing call. Press the key shown. Select and confirm the option shown [1], select and confirm the option shown. Turning the call waiting tone on and off You can suppress the call waiting tone (every six seconds) f external calls. A one-time special dial tone then alerts you to the waiting call. Activating Waiting tone off? $ Open the idle menu page 16. Deactivating Waiting tone on? $ Open the idle menu page 16. Saving a number Save number? You can save your call partner s station number f subsequent redialing from the caller list page 39. Prerequisite: You are conducting a call. [1] Different Displays in a HiPath 4000 Environment page 94 48

49 Enhanced phone functions *56=Park a call? N Parking a call You can park up to ten calls, either internal, external, both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call at another phone. Prerequisite: You are conducting a call. Press the key shown Enter the number of the park slot (0-9) and make a note of it. If the park slot number you entered is not displayed, it is already in use enter another one. Retrieving a Parked Call Retrieve call? N Prerequisite: One me calls have been parked. The phone is idle. Press the key shown Enter the park slot number you noted earlier. If the park slot number you enter is not in use, you cannot retrieve the call. If a parked call is not picked up, after a specific period of time the call is returned to the telephone from where it was parked (recall). 49

50 Enhanced phone functions Start conference? Conference? Return to held call? Add party? Conference? View conf parties? Next? Conducting a conference In a conference call, you can talk to as many as four other parties at the same time. These may be internal external users. Call the first party. Call the second party. Announce the conference. A tone sounds every 30 seconds to indicate that a conference is in progress. If the second party does not answer Adding up to five parties to a conference You can only add parties to remove them from a conference if you initiated the conference. Call the new party. Announce the conference. Viewing the conference parties The first party is displayed. To display other parties, confirm each subsequent display. Exit list? View conf parties? Next? Remove party? To exit the list: Removing parties from the conference The first party is displayed. Confirm as often as required until the desired party appears. 50

51 Enhanced phone functions Leaving a conference Leave conference? \ Replace the handset, if this feature is configured (contact your service personnel). End conference? Ending a conference \ Replace the handset, if this feature is configured (contact your service personnel). Removing the ISDN central office party from the conference Drop last conf. party? 51

52 Enhanced phone functions *53=DTMF dialing? N Activating tone dialing/dtmf suffix-dialing You can transmit dual-tone multifrequency (DTMF) signals to control devices such as an answering machine automatic infmation system. Press the key shown. You can use the keys 0 through 9, ) and ( to transmit DTMF signals. Ending the call also deactivates DTMF suffix dialing. Your system may be configured so that you can start DTMF suffix-dialing immediately after setting up a connection. 52