Safety Assistance Watch

Transcription

1 Safety Assistance Watch Mobile Portal User Manual P a g e 1

2 SafeMotion Mobile Web Portal User Manual Contact UK Contents Register & Login... 3 Register and login... 3 Overview... 3 Navigation bar... 3 Features... 3 List of Service Users... 4 Service user details... 4 Alerts & Position... 4 Location update... 4 Navigate to watch... 4 Alert process and actions... 5 Alert and warning types... 5 Appointments... 6 Add appointment... 6 Re-occurrence... 6 Delete appointment... 6 Messages... 6 Send message... 6 Answers to messages... 6 Alerting Chain... 7 Add a helper... 7 Notification types... 7 What if no one is reachable?... 7 Movement Zones... 7 Add a movement zone... 7 Automatic movement zone alerts... 7 Link SafeMotion to Home Screen... 8 ilogs UK Ltd E: safemotion@ilogs.co.uk T: P a g e 2

3 Register & Login Overview After switching on the SafeMotion watch for the first time, the watch will show a registration code. This code is needed to register in the SafeMotion web portal. Follow these steps to register: Register and Login 1) Open the URL: portal.safemotion.org in your web browser or mobile browser 2) Tap: Register 3) Follow the registration wizard 4) Go back to the login page 5) Enter the credentials you just registered 6) Tap the login button Navigation bar Open the navigation side bar by tapping menu icon in the top left corner. Features Home If you support more than one user, a user list is provided. Alerts & Position manage alerts and warnings for the service user and view their last known position. Appointments manage the appointments and reminders for the service user. Messages send messages, view the message history and the responses to messages sent to the watch. Alerting Chain define who will be informed and the order for when the service user raises an alert. Movement Zones receive alerts when the service user leaves a safe movement zones P a g e 3

4 List of Watch Users Alerts & Position When you are supporting more than one service users, the Home view shows a list of your users, otherwise it show the Alerts & Position screen. The number on the right of each service user s name, shows the amount of currently open alerts for this service user. Service User Details When viewing a user the header shows the last known battery level of the watch and allows you to call the watch by tapping the green phone icon. This view shows all current alerts and the last known position of the watch. Location Update The map shows the last known position of the watch and the time when this position was determined. The location update button requests the current location of the watch. It can take a couple of minutes to receive a new location, so please be patient. The location is determined using CTT (cell tower triangulation), WIFI and GPS. Accuracy can vary depending on location and weather. Navigate to Watch To be directed to the watch, click on navigate to watch, this opens the Google Maps navigation services, which help you navigate to the current position of the service user. P a g e 4

5 Alert Process and Actions Alert raised After an alert is raised, you receive a call and depending on your settings in the web portal, an SMS and/or . The alert is shown in a red box. Permanent tracking is enabled and the service user s location is automatically updated on the map every one to two minutes. Press Accept alert to indicate that you will deal with the alert. The watch will let the service user know, that you accepted the alert. Alert accepted Alerts and Warnings SOS The SOS alert is raised by the service user by pressing the power button, the clock screen or the SOS screen on for 3 seconds. Movement Zone The movement zone alert is raised automatically by the watch when the users clearly leaves a safe movement zone for at least 2 minutes. The distance in which the movement zones have to be left before an alert is raised, depends on two things. Firstly the region where the watch is used, and secondly, the tracking parameters which can be set in the web portal. WIFI connection lost After one helper in the alerting chain accepts the alert, the colour of the alert changes to yellow. Close Alert After the helper dealt with the alert, the alert should be closed by pressing the Close alert button. Charge Battery after Alert It is recommended to recharge the battery after an alert is raised. This alert can be raised, when the watch loses the connection to the house WIFI. This can be configured in the web portal. Please ensure that there is good WIFI coverage in the service user s house before activating this in the portal. Battery Low Battery is low and requires charging. Signal Lost Every 15 minutes we check the watch is active and online, if not, signal lost shows in the portal. P a g e 5

6 Appointments Messages Manage appointments and reminders for the service user. Appointments and reminders are shown in the calendar of the watch. When an appointment or reminder arrives on the watch, a screen with audio alerts appears. Add appointment An appointment or reminder can be added with the + Button. Enter title, start and end time and reoccurrence. Re-occurrence Appointments and reminders can be repeated daily, weekly, monthly and yearly. Select according in the box Reoccurrence. Send messages to the watch and review the response of the service user. When the message arrives the watch shows a screen with an audio alert. Send Message Input a short message text with max. 70 characters and press the send button. The message will be shown on the watch. Answers to Messages Messages sent with the yes/no options above the text box, will allow the service user to confirm the message on the watch screen with a thumbs up (yes) or thumbs down (no) as shown below: Delete appointment To delete an appointment press the X button in the appointment list. P a g e 6

7 Alerting Chain Movement Zones Manage who will be informed and in what order, when the service users raises an alert or clearly leaves an existing movement zone. Add a Helper A helper can be added with the + button. Enter the name fields and phone number. Notification Types For helpers with a mobile phone number, it is highly recommended that the additional notification option SMS is enabled in the helper details. This will send a text message with the alert details. What if no one is Reachable? Contact us to enable our Call Centre feature, which will handle alerts in case no helper is reachable. Movement zones are zones where the service user can move safely. If this area is left for a substantial distance and time, the watch calls for help and an alert is raised automatically. Add a Movement Zone A movement zone can be added with the + button. Center the map to where the movement zone should be added or search for an address in the field on the map. Press the Button to add a round movement zone on the Center of the map. Multiple movement zones can be attached to cover the needed area. Automatic Movement Zone Alerts A movement zone alert is raised automatically when the service user clearly leaves the movement zone and stays outside the zone for at least 2 minutes. P a g e 7

8 Link SafeMotion to home screen SafeMotion Support For further information please contact us: online: To easily access the SafeMotion mobile web portal it is recommended to create a shortcut to SafeMotion on the Home Screen of your mobile phone. ios / iphone: In Safari portal.safemotion.org. open: safemotion@ilogs.co.uk phone: We are happy to answer your questions and send you further information on our service. Choose in Share Options: Add to Home-Screen Android: In Chrome open: portal.safemotion.org. Choose in the Menu: Add to Home-Screen Windows Phone: In Internet Explorer open: portal.safemotion.org. Choose: Pin to Start ilogs UK Ltd CNR: VAT Number: P a g e 8