Service Anywhere Practitioner Forum. Program Overview

Transcription

1 Service Anywhere Practitioner Forum Program Overview 2016

2 Practitioner Forum Introduction Practitioner Forum* to regularly exchange information on technical topics with HPE, partners, and customers Bi-weekly series consisting of technical demonstrations and/or discussions Technical demonstrations recorded and hosted on the Service Anywhere SaaS channel hpe.com/software/watchsaas Not a replacement for the HPE Community**, but realtime discussions for deeper technical expertise Audience Service Anywhere technical leads with hands-on expertise, looking for a deeper technical understanding HPE Service Anywhere customers, partners and HPE employees *Previously Partner+ ** External; internal use irock

3 Sample topics See the SAW SaaS channel for a complete list and access (registration required) Note: 20+ recordings under the previous Partner+ program are in process of being uploaded hpe.com/software/watch-saas, select Service Anywhere Date Jan 6, 2016 Jan 20, 2016 Mar 16, 2016 Mar 30, 2016 Apr 13, 2016 Apr 27, 2016 May 25, 2016 Aug 17, 2016 Session Advanced Catalog Requesting and Shopping Cart Comments and Discussions Accelerating Implementation with Customer Onboarding Tools Subscriptions Knowledge Management Updates Project Management & Application Portfolio Management MSP Workflow Debugger 3

4 Details Regular, group, meeting every 2 weeks* Every second Wednesday, 8 AM PST See this HPE Community: Learn posting for exact date and topic Format Sessions are either technical demonstration, open office hours type discussion, or both Not the forum for checking ticket status, enhancement or roadmap questions Rules of engagement Actively Participate! This is your time to share your expertise for the greater good (of the product ) think openly, strategically & creatively Product discussions are not commitments Confidential These are group meetings customers, partners and internal participants on the same call Chatham House Rule at a meeting, anyone can use info from the discussion but aren t allowed to reveal the source Audience Expert or experienced Service Anywhere administrators and implementers Requirements Internal or partner: level 100 and 200 course work Customers: Service Anywhere implementation expertise * Subject to change; changes announced at least 1 week in advance whenever possible

5 Is this program right for me and my role? Targeting advanced users with deeper technical discussion Am I advanced? and how deep is deep? Consider the Practitioner Forum for these types of questions: I m familiar with Service Anywhere integration infrastructure, the use of On-premise bridge, endpoints, etc, as well as the use of DSL expressions, and looking for hands-on information on how to setup and configure the LDAP integration. I have tried to create or update business rules, but I ve experienced errors and want to know how to debug these issues. Otherwise, consider whether these other resources are more appropriate Advanced Hands on SaaS Support HPE Community Online help Practitioner Forum Hands on Lab Discover Training (e.g., ART) Hands on during implementation Issues, questions Enhancement requests Questions Learn Public or tenant version Video resources Still not sure it the Practitioner Forum is right for you? Listen in to a few calls (or listen to recordings) and see! 5

6 I m interested, now what? Attend the live meeting View the top post of the HPE Community here for times and topics (and links to previous recordings) Create a recurring appointment block View previous sessions Service Anywhere SaaS channel (from hpe.com/software/watch-saas) Note: 20+ recordings under the previous Partner+ program are in process of being uploaded 6

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8 @2016 Hewlett Packard Enterprise Development LP