PRIMERGY TX120 S2 Server. Service Supplement

Transcription

1 PRIMERGY TX120 S2 Server Service Supplement Edition July 2009

2 Comments Suggestions Corrections The User Documentation Department would like to know your opinion of this manual. Your feedback helps us optimize our documentation to suit your individual needs. Feel free to send us your comments by to Certified documentation according to DIN EN ISO 9001:2000 To ensure a consistently high quality standard and user-friendliness, this documentation was created to meet the regulations of a quality management system which complies with the requirements of the standard DIN EN ISO 9001:2000. cognitas. Gesellschaft für Technik-Dokumentation mbh Copyright and Trademarks Copyright 2009 Fujitsu Technology Solutions GmbH. All rights reserved. Delivery subject to availability; right of technical modifications reserved. All hardware and software names used are trademarks of their respective manufacturers.

3 Contents 1 Introduction Overview of the documentation Notational conventions Procedure Safety notes Replacement routines Preparation Replacing the front panel module Replacing the system fans Replacing the SAS/SATA backplane Replacing the processor Replacing the system board Replacing the TPM board Index TX120 S2 Service Supplement

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5 1 Introduction The PRIMERGY TX120 S2 server is an Intel-based server for small and medium-sized networks. The PRIMERGY TX120 S2 is the perfect choice for the small and home office. 1.1 Overview of the documentation Concept and target groups This Service Supplement completes the information given in the Operating Manual, the Options Guide and the Technical Manual of the system board. The activities described in this manual may only be performed by service personnel. Service DVD Service partners of Fujitsu Technology Solutions can order a Service DVD PRIMERGY. On the DVD the following manuals are available in pdf format: The Safety notes and other important information manual The Operating Manual for PRIMERGY TX120 S2 The Technical Manual for the system board D2785 The Options Guide for PRIMERGY TX120 S2 The Service Supplement PRIMERGY TX120 S2 The D2785 BIOS Setup Utility TX120 S2 Service Supplement 5

6 Overview of the documentation Introduction Information/procedure Detailed safety notes Features and technical data of the server Installation and operation, among other things: External ports Operation Configuration of the server Installation of the rack mounting kit Troubleshooting Installation/removal of all hot-plug components: Hot-plug power supply units Hot-plug hard disk modules Information about the system board: Features of the system board Board layout Jumper settings Replacing the battery Extensions and upgrades: I For some components only the installation routine is described in the Options Guide. Removing those components proceed in reverse order. Extending/replacing the main memory Installing an accessible drive Installing an expansion board Installing a TPM board Cabling Table 1: Overview of the documentation TX120 S2 Manual Safety notes and other important information Operating Manual Technical Manual Options Guide 6 Service Supplement TX120 S2

7 Introduction Notational conventions Information/procedure Replacement routines: Replacing the front panel module Replacing the system fans Replacing the SAS/SATA backplane Replacing the processor Replacing the system board Replacing the TPM board BIOS setup Manual Service Supplement BIOS Setup Utility Table 1: Overview of the documentation TX120 S2 1.2 Notational conventions The following notational conventions are used in this manual: Text in italics Quotation marks V CAUTION! I indicates commands, menu items or software programs. indicate names of chapters and terms that are being emphasized. describes activities that must be performed in the order shown. pay particular attention to texts marked with this symbol. Failure to observe this warning may endanger your life, destroy the system or lead to the loss of data. indicates additional information, notes and tips. Table 2: Notational conventions TX120 S2 Service Supplement 7

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9 2 Procedure V CAUTION! The actions described in these instructions should only be performed by service personnel. First of all please familiarize yourself with the safety instructions in the section chapter Safety notes on page 11 et seqq. Ensure that all required manuals (see Service DVD) are available, print out the PDF files if necessary. You will definitely need the Operating Manual for the server, the Options Guide for the server and the Technical Manual for the system board. Shut down the server correctly, switch it off, pull out the power plug, and open the server as described in the chapter Replacement routines on page 17 et seqq. Replace the defective component as described in the relevant chapter. Close the server. 1 Connect the cables. 1 Connect the server to the power outlet. 1 Start the operating system. 1 If necessary, configure the server as required. 1 1 These procedures are described in the Operating Manual. TX120 S2 Service Supplement 9

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11 3 Safety notes I The following safety notes are also provided in the manual Safety notes and other important information. This device complies with the relevant safety regulations for data processing equipment. V CAUTION! The actions described in these instructions should only be performed by service personnel. Before operating the device V CAUTION! During installation and before operating the device, observe the instructions on environmental conditions for your device. If the device is brought in from a cold environment, condensation may form both inside and on the outside of the machine. Wait until the device has acclimatized to room temperature and is absolutely dry before starting it up. Material damage may be caused to the device if this requirement is not observed. Transport the device only in the original packaging or in packaging that protects it from knocks and jolts. Installation and operation V CAUTION! If the device is integrated in an installation that receives power from an industrial (public) power supply network with the IEC309 connector, the (public) power supply protection must comply with the requirements for the non-industrial (public) power supply networks for the type A connector. The device automatically sets itself to a voltage in the range of 100 V to 127 V respectively 200 V to 240 V. Make sure that your local voltage is within this range. TX120 S2 Service Supplement 11

12 Safety notes V CAUTION! This device has a specially approved power cable and must only be connected to a safety socket on the rack mains socket strip. Ensure that the power socket on the device or the safety socket on the rack mains socket strip is freely accessible. The ON/OFF button does not disconnect the device from the mains voltage. To completely disconnect it from the mains voltage, remove the power plug from the safety socket. Always connect the device and the attached peripherals to the same power circuit. Otherwise you run the risk of losing data if, for example, the server is still operating but the peripheral device (e.g. storage subsystem) has failed during a power outage. Data cables to peripheral devices must be adequately shielded. The requirements for he LAN wiring are in accordance with the standards EN and EN /2. As minimum requirement the use of a protected LAN line of category 5 for 10/100 Mbps Ethernet, and/or of category 5e for Gigabit Ethernet is considered. The requirements of the specification ISO/IEC are to be considered. Route the cables in such a way that they do not form a potential hazard and that they cannot be damaged. When connecting up a device, refer to the relevant notes in this manual. Never connect or disconnect data transmission lines during a storm (lightning hazard). In emergencies (e.g. damaged casing, controls or cables, penetration of liquids or foreign matter), switch off the device immediately and remove the power plug from the safety socket. Proper operation of the device (in accordance with IEC / EN ) is only ensured if the casing is completely assembled and the rear covers for the installation openings have been put in place (electric shock, cooling, fire protection, interference suppression). 12 Service Supplement TX120 S2

13 Safety notes V CAUTION! Only install system expansions that meet the requirements and rules governing safety and electromagnetic compatibility and relating to telecommunications terminal equipment. If you install other expansions, you may damage the system or violate the safety regulations and regulations governing RFI suppression. The components or parts marked with a warning label (e.g. lightning symbol) may only be opened, removed or exchanged by authorized, qualified personnel. The warranty expires if the device is damaged during the installation or replacement of system expansions. You may only set those resolutions and refresh rates specified in the operating manual of the monitor. Otherwise, you may damage your monitor. Batteries V CAUTION! Incorrect replacement of batteries may lead to a risk of explosion. The batteries may only be replaced with identical batteries or with a type recommended by the manufacturer (see the Technical Manual for the system board). Do not throw batteries into the trash can. The battery must be disposed of in accordance with local regulations concerning special waste. Replace the lithium battery on the system board in accordance with the instructions in the Technical Manual for the system board. All batteries containing pollutants are marked with a symbol (a crossed-out garbage can). In addition, the marking is provided with the chemical symbol of the heavy metal decisive for the classification as a pollutant: Cd Cadmium Hg Mercury Pb Lead Working with CDs/DVDs and CD/DVD drives When working with CD/DVD drives, these instructions must be followed. TX120 S2 Service Supplement 13

14 Safety notes V CAUTION! Only use CDs/DVDs that are in perfect condition in your server's CD/DVD drive, in order to prevent data loss, equipment damage and injury. Check each CD/DVD for damage, cracks, breakages etc. before inserting it in the drive. Note that any additional labels applied may change the mechanical properties of a CD/DVD and cause imbalance. Damaged and imbalanced CDs/DVDs can break at high drive speeds (data loss). Under certain circumstances, sharp CD/DVD fragments can pierce the cover of the CD/DVD drive (equipment damage) and can fly out of the device (danger of injury, particularly to uncovered body parts such as the face or neck). I You can prevent mechanical damage and damage to the CD/DVD drive, as well as premature CD/DVD wear, by observing the following suggestions: Only insert CDs/DVDs in the drive when needed and remove them after use. Store the CDs/DVDs in suitable sleeves. Protect the CDs/DVDs from exposure to heat and direct sunlight. I Laser information The CD/DVD drive complies with IEC laser class 1. V CAUTION! The CD/DVD drive contains a light-emitting diode (LED), which under certain circumstances produces a laser beam stronger than laser class1. Looking directly at this beam is dangerous. Never remove parts of the CD/DVD drive casing! Modules with electrostatic-sensitive components: Systems and components that might be damaged by electrostatic discharge (ESD) are marked with the following label: 14 Service Supplement TX120 S2

15 Safety notes Figure 1: ESD label When you handle components fitted with ESDs, you must observe the following points under all circumstances: Remove the power plug from the power socket before inserting or removing components containing ESDs. You must always discharge yourself of static charges (e.g. by touching a grounded object) before working. The equipment and tools you use must be free of static charges. Only touch the components at the positions highlighted in green (touch points). Do not touch any exposed pins or conductors on a component. Use a grounding cable designed for this purpose to connect yourself to the system unit as you install components. Place all components on a static-safe base. I You will find a detailed description for handling ESD components in the relevant European or international standards (DIN EN , ANSI/ESD S20.20). TX120 S2 Service Supplement 15

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17 4 Replacement routines V CAUTION! Observe the safety instructions in the chapter Safety notes on page Preparation Opening the server Terminate all applications and shut down the server correctly. If your operating system has not switched off the server, press the on/off button. Pull all power connectors out of the safety sockets. Disconnect all cables on the rear of the server. Figure 2: Opening the server TX120 S2 Service Supplement 17

18 Preparation Replacement routines If the server is positioned vertically, you must remove the stabilizers (see Operating Manual) and put the server on the rubber feet. Press and hold in the locks (1) left and right of the cover (see figure 2 on page 17). Push the cover forward and lift it up (2). Removing the crosspiece Figure 3: Removing the crosspiece Pull the crosspiece out a little to the front side. Unhook the crosspiece on the back side (see figure 3 on page 18). Carefully remove the crosspiece. 18 Service Supplement TX120 S2

19 Replacement routines Preparation Removing the drive cage Disengage the lock of the drive cage (1, figure 4 on page 19). Carefully pull out the drive cage a little in the direction of the arrow (2). Figure 4: Removing the drive cage Disconnect the following cables from the SAS backplane and from the CD /DVD drive: power cable SAS data cable SAS-LED cable Carefully pull out the drive cage a little to the front side, and lift the cage upwards from the cover. TX120 S2 Service Supplement 19

20 Preparation Replacement routines Removing the expansion box Disconnect all cables from the backplane of the expansion box. Figure 5: Removing the expansion box Press the right and the left lock in front of the expansion box (see figure 5 on page 20) Carefully pull out the expansion box in direction of the arrow. 20 Service Supplement TX120 S2

21 Replacement routines Preparation Opening the air duct Figure 6: Unlocking the air duct Press the locks on the fan inlet gate. TX120 S2 Service Supplement 21

22 Preparation Replacement routines Figure 7: Folding up the air duct. Fold up the air duct. 22 Service Supplement TX120 S2

23 Replacement routines Replacing the front panel module 4.2 Replacing the front panel module Figure 8: Removing the front panel module Open the server as described in the section Preparation on page 17. Remove the screw at the right side of the front panel (see figure 8 on page 23). Push the front panel module carefully out of the housing about one centimeter using a screwdriver. Pull the front panel module out of the housing. Disconnect the front panel cable from the front panel module. Connect the front panel cable to the new front panel module. Push the front panel module into the housing. Be careful not to damage the front panel cable. Fasten the front panel board with the screw. Route the front panel cable in the cable clamps again. Close the server and connect all power plugs (for a detailed description see the Options Guide). TX120 S2 Service Supplement 23

24 Replacing the system fans Replacement routines 4.3 Replacing the system fans V CAUTION! The system fans are non-redundant, you have to replace the defective system fan immediately. System fan 1 Figure 9: Removing the system fan 1 Open the server as described in the section Preparation on page 17. Remove the system fan 1 cable from the adapter connector. Carefully push the system fan in direction of the arrows (figure 9 on page 24) and pull the lower rubber feet out of the inlet gate. Carefully remove the system fan by pulling upward Insert the new system fan. All rubber feet must engage into the inlet gate. Make sure that the cable has been routed in the right way (figure 9 on page 24). Plug the system fan cable on the adapter connector. 24 Service Supplement TX120 S2

25 Replacement routines Replacing the system fans Close the server and connect all power plugs (for a detailed description see the Options Guide). System fan 2 Open the server as described in the section Preparation on page 17. Remove the system fan 1 cable from the adapter connector. Press the locks on the fan inlet gate (figure 10 on page 25). Figure 10: Pulling off the buttons and opening the air duct TX120 S2 Service Supplement 25

26 Replacing the system fans Replacement routines Figure 11: Removing the system fan 2 Fold up the air duct. Pull off the four buttons from the air inlet. Push the fan at the upper side backwards and pull it upward. Insert the new system fan. Push the fan down, until it engages completely. Make sure that the cable has been routed in the right way (cable outlet facing the connector on the system board). Plug the system fan cable on the adapter connector. Push the four buttons into the air inlet. Close the air duct back to its original position until the locks are engaged into the air inlet. Close the server and connect all power plugs (for a detailed description see the Options Guide). 26 Service Supplement TX120 S2

27 Replacement routines Replacing the SAS/SATA backplane 4.4 Replacing the SAS/SATA backplane The drive cage has its own small SAS/SATA backplane. This backplane is spared as an item in its own right. The expansion box, however, is spared as a whole. You therefore do not change the backplane in the expansion box, but change the whole expansion box completely. Changing the drive cage: Open the server as described in the section Preparation on page 17 ff. Remove the drive cage as described in the section Preparation on page 17 ff. Remove the hot-plug hard disk modules at the left or right side (for a description see the Operating Manual). V CAUTION! Make sure that all hard disk modules are uniquely identified so that you can reinsert them into their original bays. Figure 12: Unlocking the backplane holder Unlock the backplane holder by popping up the green clamp (figure 12 on page 27). Pull off the backplane upwards from the drive cage. Insert the new backplane from upwards into the holder. TX120 S2 Service Supplement 27

28 Replacing the processor Replacement routines Lock the backplane by shutting the green clamp. Reinstall the hot-plug hard disk modules (for a detailed description see the Operating Manual). Put the drive cage on the guide rails at the expansion box. Carefully push the drive cage backwards, until the side lock engages. Connect all cables with the backplane. Close the server and connect all power plugs (for a detailed description see the Options Guide). 4.5 Replacing the processor V CAUTION! Processors are modules which are extremely sensitive to electrostatic discharges and therefore must always be handled with care. After a processor has been removed from its protective sleeve or from its socket, place it with its smooth side down on a non-conducting, antistatic surface. Never push a processor over a surface. Open the server as described in the section Preparation on page 17 ff. Remove the crosspiece and the air duct as described in the section Preparation on page 17 ff. 28 Service Supplement TX120 S2

29 Replacement routines Replacing the processor Figure 13: Removing the heat sink of the processor Loosen the heat sink by unlocking the four screws (figure 13 on page 29). Remove the residual thermal paste from the underside of the heat sink. Clean the underside of the heat sink using a lint-free cloth. Using a screwdriver, turn the locking mechanism counter-clockwise as far as it will go (figure 14 on page 30). Lift the installed processor carefully out of the socket. Remove the protective cap from the new processor. Position the new processor over the socket and insert it carefully into the socket. V CAUTION! The processor can only be installed in one particular direction. Pay attention to the location mark on one of the corners and the recesses at the sides. Do not use force to press it into the socket to avoid damaging the pins or the processor. TX120 S2 Service Supplement 29

30 Replacing the processor Replacement routines Figure 14: Locking mechanism of the processor socket Using a screwdriver, turn the locking mechanism clockwise as far as it will go. Apply a small amount of thermal paste (ca. 3 mm diameter) to the upper side of the new processor. Ensure a thin and even distribution of the thermal paste. Carefully place the heat sink onto the processor socket. Carefully set the four screws without tilting onto the bottom plate. Fix the screws somewhat counterclockwise. Ensure the correct position of the heat sink and fix the screws. Reinstall the air duct. Close the server and connect all power plugs (for a detailed description see the Options Guide). 30 Service Supplement TX120 S2

31 Replacement routines Replacing the system board 4.6 Replacing the system board I The system board comes factory-equipped with an optional TPM (Trusted Platform Module). This module enables third party programs to store key information (e. g. drive encryption using Windows Bitlocker Drive Encryption). If the customer is using TPM functionality, the TPM board has to be removed from the defective system board and connected to the new system board. For a detailled description, please refer to section Replacing the TPM board on page 34. The TPM is activated in the system BIOS (for more information, refer to the D2785 BIOS-Setup Utility für TX120 S2 manual). Open the server as described in the section Preparation on page 17. Remove all external cables. Remove the installed controllers (for a description see the Options Guide). Remove the processor (for a description see the section Replacing the processor on page 28). Remove the memory modules (for a description see the Options Guide). Remove all cables which may be connected to the system board. TX120 S2 Service Supplement 31

32 Figure 15: Removing the screws Remove the screws from the system board. Carefully lift the system board out of the chassis at a slight angle. Check the settings on the new system board (for a description see the Technical Manual of the system board). Insert the system board by holding it at a slight angle. V CAUTION! Never remove the system board by grabbing the fixed heat sinks! Be careful not to damage the EMI springs, these are required for the system to comply with applicable EMC regulations and satisfy cooling requirements and fire protection measures. Lower the system board carefully into the chassis. Adjust the system board. If necessary adjust the position of the system board with a gentle twisting motion. Fasten the system board with the screws. Reconnect the cables to their original connectors (see the cabling plans in the Options Guide).

33 Replacement routines Replacing the system board Install the memory modules (for a description see the Options Guide). Install the processor (for a description see the section Replacing the processor on page 28). Install the controllers in their former slots and connect their cables (for a description see the Options Guide). Close the server and connect all power plugs (for a detailed description see the Options Guide). Connect all external cables. V CAUTION! After installing the new system board, it is necessary to update the BIOS to ensure proper operation (for a description see the BIOS Manual). I If the customer owns a license key for Advanced Video Redirection and Remote Storage (irmc Advanced Pack), the license key has to be loaded onto the irmc via the irmc web interface (description see the manual PRIMERGY ServerView Suite integrated Remote Management Controller ) after replacing the system board. TX120 S2 Service Supplement 33

34 Replacing the TPM board Replacement routines 4.7 Replacing the TPM board Open the server as described in section Preparation on page 17. Remove the system board as described in section Replacing the system board on page 31. Lay the system board on a soft, antistatic surface with its component side facing down. Locate the slotted lower end of the TPM screw (see adjoining figure). Remove the TPM screw using a thin slotted screwdriver (e.g. watchmaker's screwdriver). V CAUTION! Ensure to turn the screw clockwise in order to remove it! Otherwise the thin metal bar may break, rendering it impossible to unscrew the screw. Remove the defective TPM board on the upper side of the system board. Reinstall the system board and all its components as described in section Replacing the system board on page Service Supplement TX120 S2

35 Replacement routines Replacing the TPM board Figure 16: TPM bit insert Attach the TPM bit insert provided with the spare kit S26361-F3552-E1 / L1 to a bit screwdriver. Figure 17: Mounting the TPM board Connect the new TPM board to the system board. Secure the TPM board with the TPM screw using the TPM bit insert. I Fasten the screw with a tightening torque of 0.6 Nm. TX120 S2 Service Supplement 35

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37 Index C crosspiece 18 D documentation overview 5 drive cage 19 E ESD (devices sensitive to electrostatic discharge) 14 expansion box 20 F front panel module 23 H heat sink 29 L light-emitting diode (LED) 14 lithium battery 13 M meaning of the symbols 7 N notational conventions 7 note about the laser 14 drive cage 19 expansion box 20 heat sink 29 replacement routines 17 replacing front panel module 23 processor 28 SAS/SATA backplane 27 system board 31 system fans 24 TPM board 34 S SAS/SATA backplane 27 server opening 17 Service DVD 5 system board 31 system fan 1 24 system fan 2 25 system fans 24 T target group 5 TPM (Trusted Platform Module) 31 TPM bit insert 35 TPM board 34 TPM screw 34 O opening the server 17 overview of the documentation 5 P procedure 9 processor 28 processor socket 30 R removing crosspiece 18 TX120 S2 Service Supplement 37

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