PRIMERGY RX100 S6 Server. Service Supplement

Transcription

1 PRIMERGY RX100 S6 Server Service Supplement Edition january 2010

2 Comments Suggestions Corrections The User Documentation Department would like to know your opinion of this manual. Your feedback helps us optimize our documentation to suit your individual needs. Feel free to send us your comments by to Certified documentation according to DIN EN ISO 9001:2000 To ensure a consistently high quality standard and user-friendliness, this documentation was created to meet the regulations of a quality management system which complies with the requirements of the standard DIN EN ISO 9001:2000. cognitas. Gesellschaft für Technik-Dokumentation mbh Copyright and Trademarks Copyright 2010 Fujitsu Technology Solutions GmbH. All rights reserved. Delivery subject to availability; right of technical modifications reserved. All hardware and software names used are trademarks of their respective manufacturers. All rights reserved. Delivery subject to availability; right of technical modifications reserved. All hardware and software names used are trademarks of their respective manufacturers. The contents of this manual may be revised without prior notice. Fujitsu assumes no liability for damages to third party copyrights or other rights arising from the use of any information in this manual. No part of this manual may be reproduced in any form without the prior written permission of Fujitsu. Microsoft, Windows, Windows Server, and Hyper V are trademarks or registered trademarks of Microsoft Corporation in the USA and other countries. Intel and Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the USA and other countries.

3 Before reading this manual For your safety This manual contains important information for safely and correctly using this product. Carefully read the manual before using this product. Pay particular attention to the accompanying manual "Safety notes and other important information" and ensure these safety notes are understood before using the product. Keep this manual and the manual "Safety notes and other important information" in a safe place for easy reference while using this product. Radio interference This product is a "Class A" ITE (Information Technology Equipment). In a domestic environment this product may cause radio interference, in which case the user may be required to take appropriate measures. VCCI-A Aluminum electrolytic capacitors The aluminum electrolytic capacitors used in the product's printed circuit board assemblies and in the mouse and keyboard are limited-life components. Use of these components beyond their operating life may result in electrolyte leakage or depletion, potentially causing emission of foul odor or smoke. As a guideline, in a normal office environment (25 C) operating life is not expected to be reached within the maintenance support period (5 years). However, operating life may be reached more quickly if, for example, the product is used in a hot environment. The customer shall bear the cost of replacing replaceable components which have exceeded their operating life. Note that these are only guidelines, and do not constitute a guarantee of trouble-free operation during the maintenance support period. High safety use This product has been designed and manufactured for general uses such as general office use, personal use, domestic use and normal industrial use. It has not been designed or manufactured for uses which demand an extremely high level of safety and carry a direct and serious risk to life or body if such safety cannot be ensured. RX100 S6 Service Supplement

4 These uses include control of nuclear reactions in nuclear power plants, automatic airplane flight control, air traffic control, traffic control in mass transport systems, medical devices for life support, and missile guidance control in weapons systems (hereafter, "high safety use"). Customers should not use this product for high safety use unless measures are in place for ensuring the level of safety demanded of such use. Please consult the sales staff of Fujitsu if intending to use this product for high safety use. Measures against momentary voltage drop This product may be affected by a momentary voltage drop in the power supply caused by lightning. To prevent a momentary voltage drop, use of an AC uninterruptible power supply is recommended. (This notice follows the guidelines of Voltage Dip Immunity of Personal Computer issued by JEITA, the Japan Electronics and Information Technology Industries Association.) Technology controlled by the Foreign Exchange and Foreign Trade Control Law of Japan Documents produced by FUJITSU may contain technology controlled by the Foreign Exchange and Foreign Trade Control Law of Japan. Documents which contain such technology should not be exported from Japan or transferred to non-residents of Japan without first obtaining authorization in accordance with the above law. Harmonic Current Standards This product conforms to harmonic current standard JIS C Only for the Japanese market: About SATA hard disk drives The SATA version of this server supports hard disk drives with SATA / BC-SATA storage interfaces. Please note that the usage and operation conditions differ depending on the type of hard disk drive used. Please refer to the following internet address for further information on the usage and operation conditions of each available type of hard disk drive: Service Supplement RX100 S6

5 Contents Contents 1 Introduction Overview of the documentation Notational conventions Procedure Safety notes Replacement routines Opening/closing the server Opening the server Closing the server Replacing the front panel module Replacing the power supply unit Replacing the SAS/SATA backplane Replacing the 2.5" SAS/SATA backplane Replacing the 3.5" SAS/SATA backplane Replacing the riser card Replacing the riser card of riser module Replacing the riser card of riser module Replacing the processor Replacing the system board Replacing the TPM board Appendix Board layout Front panel module SAS/SATA backplane RX100 S6 Service Supplement

6 Contents " SAS/SATA backplane " SAS/SATA backplane Riser card Riser card (standard) for riser module Riser card 2 (low-profile) for riser module Index Service Supplement RX100 S6

7 1 Introduction The PRIMERGY RX100 S6 server is an Intel-based server for small and medium-sized networks. The compact server casing (only one height unit) as well as its scalability and security features make the PRIMERGY RX100 S6 the perfect choice for operational areas data centers, Internet- and applicationhosting. 1.1 Overview of the documentation Concept and target groups This Service Supplement completes the information given in the Operating Manual, the Options Guide and the Technical Manual of the system board. The activities described in this manual may only be performed by service personnel. Service DVD Service partners of Fujitsu Technology Solutions GmbH can order a Service DVD PRIMERGY. On the DVD the following manuals are available in pdf format: The "Safety notes and other important information"manual The Operating Manual for PRIMERGY RX100 S6 The Technical Manual for the system board D2863 The Options Guide for PRIMERGY RX100 S6 The Service Supplement PRIMERGY RX100 S6 The "BIOS Setup"manual RX100 S6 Service Supplement 5

8 Overview of the documentation Introduction Information/procedure Detailed safety notes Features and technical data of the server Installation and operation, among other things: External ports Operation Configuration of the server Installation of the rack mounting kit Troubleshooting Installation/removal or replacing of the CSS components: Hot-plug HDD modules System fans Memory modules Expansion card Information about the system board: Features of the system board Board layout Jumper settings Replacing the battery Table 1: Overview of the documentation RX100 S6 Manual "Safety notes and other important information" manual Operating Manual Technical Manual 6 Service Supplement RX100 S6

9 Introduction Overview of the documentation Information/procedure Extensions and upgrades: I For some components only the installation routine is described in the Options Guide. Removing these components proceed in reverse order. Extending/replacing the main memory Installing an accessible drive Installing a LSP Installing expansion boards in the PCI slots Installing a BBU Installing a Front VGA module Installing a TPM module Cabling Replacement routines: Replacing the front panel module Replacing the power supply unit Replacing the SAS/SATA backplane Replacing the riser cards Replacing the processor Replacing the system board Replacing TPM module Board layout BIOS setup Table 1: Overview of the documentation RX100 S6 Manual Options Guide Service Supplement "BIOS Setup" manual RX100 S6 Service Supplement 7

10 Notational conventions Introduction 1.2 Notational conventions The following notational conventions are used in this manual: Text in italics "Quotation marks" V CAUTION! I indicates commands or menu items. indicate names of chapters and terms that are being emphasized. describes activities that must be performed in the order shown. pay particular attention to texts marked with this symbol. Failure to observe this warning may endanger your life, destroy the system or lead to the loss of data. indicates additional information, notes and tips. 8 Service Supplement RX100 S6

11 Procedure 2 Procedure V CAUTION! The actions described in these instructions should only be performed by service personnel. First of all please familiarize yourself with the safety instructions in the section chapter "Safety notes" on page 11. Ensure that all required manuals (see Service DVD) are available, printing out the PDF files if necessary. You will definitely need the Operating Manual for the server, the Options Guide for the server and the Technical Manual for the system board. Shut down the server correctly, switch it off, pull out the power plug, and open the server as described in the chapter "Replacement routines" on page 17. Replace the defective component as described in the relevant chapter. Close the server. 1 Connect the cables. 1 Connect the server to the power outlet. 1 Start the operating system. 1 If necessary, configure the server as required. 1 1 These procedures are described in the Operating Manual. RX100 S6 Service Supplement 9

12 Procedure 10 Service Supplement RX100 S6

13 3 Safety notes I The following safety instructions are also provided in the manual "Safety notes and other important information". This device complies with the relevant safety regulations for data processing equipment. V CAUTION! The actions described in these instructions should only be performed by service personnel. Before starting up V CAUTION! During installation and before operating the device, observe the instructions on environmental conditions for your device. If the device is brought in from a cold environment, condensation may form both inside and on the outside of the device. Wait until the device has acclimatized to room temperature and is absolutely dry before starting it up. Material damage may be caused to the device if this requirement is not observed. Transport the device only in the original packaging or in packaging that protects it from knocks and jolts. Installation and operation V CAUTION! If the device is integrated in an installation that receives power from an industrial (public) power supply network with the IEC309 connector, the (public) power supply protection must comply with the requirements for the non-industrial (public) power supply networks for the type A connector. The device automatically sets itself to a voltage in the range of Wert. Make sure that your local voltage is within this range. This device has a specially approved power cable and must only be connected to a safety socket on the rack mains socket strip. RX100 S6 Service Supplement 11

14 Safety notes The ON/OFF button does not disconnect the device from the mains voltage. To completely disconnect it from the mains voltage, remove the power plug from the safety socket. Always connect the device and the attached peripherals to the same power circuit. Otherwise you run the risk of losing data if, for example, the server is still operating but the peripheral device (e.g. storage subsystem) has failed during a power outage. Take notice that the data cables to peripheral devices are adequately shielded. To the LAN wiring the requirements apply in accordance with the standards EN and EN /2. As minimum requirement the use of a protected LAN line of category 5 for 10/100 MBps Ethernet, and/or of category 5e for Gigabit Ethernet is considered. The requirements of the specification ISO/IEC are to be considered. Route the cables in such a way that they do not form a potential hazard and that they cannot be damaged. When connecting up a device, refer to the relevant notes in this manual. Never connect or disconnect data transmission lines during a storm (lightning hazard). 12 Service Supplement RX100 S6

15 Safety notes V CAUTION! Make sure that no objects (such as bracelets or paper clips) fall into or liquids spill into the device (risc of electric shock or short circuit). In emergencies (e.g. damaged casing, controls or cables, penetration of liquids or foreign matter), switch off the device immediately, remove the power plug from the safety socket and contact your sales outlet or customer service team. Proper operation of the device (in accordance with IEC / EN ) is only ensured if the casing is completely assembled and the rear covers for the installation openings have been put in place (electric shock, cooling, fire protection, interference suppression). Only install system expansions that satisfy the requirements and rules governing safety and electromagnetic compatibility and relating to telecommunications terminal equipment. If you install other expansions, you may damage the system or violate the safety regulations and regulations governing RFI suppression. Information on which system expansions are suitable can be obtained from the customer service centre or your sales outlet. The components or parts marked with a warning label (e.g. lightning symbol) may only be opened, removed or exchanged by authorized, qualified personnel. The warranty expires if the device is damaged during the installation or replacement of system expansions. You may only set those resolutions and refresh rates specified in the operating manual of the monitor. Otherwise, you may damage your monitor. If you are in any doubt, contact your sales outlet or customer service centre. Batteries V CAUTION! Incorrect replacement of batteries may lead to a risk of explosion. The batteries may only be replaced with identical batteries or with a type recommended by the manufacturer (see the technical manual for the system board). RX100 S6 Service Supplement 13

16 Safety notes Do not throw batteries into the trash can. They must be disposed of in accordance with local regulations concerning special waste. The battery must be disposed of in accordance with local regulations concerning special waste. Replace the lithium battery on the system board in accordance with the instructions in the technical manual for the system board. All batteries containing pollutants are marked with a symbol (a crossed-out garbage can). In addition, the marking is provided with the chemical symbol of the heavy metal decisive for the classification as a pollutant: Cd Cadmium Hg Mercury Pb Lead Working with CDs/DVDs and CD/DVD drives When working with devices with CD/DVD drives, these instructions must be followed. V CAUTION! Only use CDs/DVDs that are in perfect condition in your server's CD/DVD drive, in order to prevent data loss, equipment damage and injury. Check each CD/DVD for damage, cracks, breakages etc. before inserting it in the drive. Note that any additional labels applied may change the mechanical properties of a CD/DVD and cause imbalance. Damaged and imbalanced CDs/DVDs can break at high drive speeds (data loss). Under certain circumstances, sharp CD/DVD fragments can pierce the cover of the CD/DVD drive (equipment damage) and can fly out of the device (danger of injury, particularly to uncovered body parts such as the face or neck). I You can prevent mechanical damage and damage to the CD/DVD drive, as well as premature CD/DVD wear, by observing the following suggestions: 14 Service Supplement RX100 S6

17 Safety notes Only insert CDs/DVDs in the drive when needed and remove them after use. Store the CDs/DVDs in suitable sleeves. Protect the CDs/DVDs from exposure to heat and direct sunlight. I Laser information The CD/DVD drive complies with IEC laser class 1. V CAUTION! The CD/DVD drive contains a light-emitting diode (LED), which under certain circumstances produces a laser beam stronger than laser class 1. Looking directly at this beam is dangerous. Never remove parts of the CD/DVD drive casing! Modules with Electrostatic-Sensitive Devices Modules with electrostatic-sensitive devices are identified by the following sticker: Figure 1: ESD label When you handle components fitted with ESDs, you must always observe the following points: Switch off the system and remove the power plugs from the power outlets before installing or removing components with ESDs. You must always discharge static build-up (e.g. by touching a grounded object) before working with such components. Any devices or tools that are used must be free of electrostatic charge. Wear a suitable grounding cable that connects you to the external chassis of the system unit. RX100 S6 Service Supplement 15

18 Safety notes Always hold components with ESDs at the edges or at the points marked green (touch points). Do not touch any connectors or conduction paths on an ESD. Place all the components on a pad which is free of electrostatic charge. I For a detailed description of how to handle ESD components, see the relevant European or international standards (EN , ANSI/ESD S20.20). 16 Service Supplement RX100 S6

19 4 Replacement routines V CAUTION! Observe the safety instructions in the chapter "Safety notes" on page Opening/closing the server Opening the server Terminate all applications and shut down the server correctly. If your operating system has not switched off the server, press the on/off button. Disconnect the power plug from the power outlet. Remove the power cable from the cable tie on the rear of the server. Disconnect all cables on the rear of the server. Loosen the two knurled screws and pull the server as far as possible out of the rack. Depending on how accessible the server is in the rack, it can make sense to remove it from the rack. You will find a detailed description in the Options Guide or in the Operating Manual. Loosen the green knurled screw at the rear side. Push the top cover approxiate 2 cm in direction of the rear side. Remove the top cover. RX100 S6 Service Supplement 17

20 Opening/closing the server Replacement routines Closing the server Place the top cover on the server. Make sure that each bolt is positioned in the corresponding nut. Push the top cover as far as it will go in the direction of the front side. Secure the top cover with the knurled screw on the rear panel. If the server has been removed from the rack, install it again in the rack. You will find a detailed description in the Options Guide or in the Operating Manual. Gently push the server as far as it will go into the rack. Fasten the server to the rack using the two knurled screws (front panel). Reconnect all the cables you disconnected beforehand on the rear of the server. Connect the power plug to the power outlet. Insert the power cable into the cable tie on the rear of the server. Press the on/off key to start up the server. 18 Service Supplement RX100 S6

21 Replacement routines Replacing the front panel module 4.2 Replacing the front panel module The front panel module consists of the front panel board, an operating panel and a holder. These components are already pre-assembled. The PRIMERGY RX100 S6 server s chassis ID is stored on both the front panel board and the system board. If in the event of failure, the front panel board or the system board which has to be replaced must have the chassis ID rewritten. Beside the CPU temperature sensor and housing temperature sensor provided on the system board, an ambient temperature sensor is also included on the front panel board. In case of a defective ambient temperature sensor, please replace the front panel board. Open the server as described in the section "Opening the server" on page 17. Figure 2: Disconnecting the front panel cable Disconnect the front panel cable from the front panel board. RX100 S6 Service Supplement 19

22 Replacing the front panel module Replacement routines Figure 3: Unlocking the front panel module Unhook the front panel module (1). Figure 4: Removing the front panel module Remove the front panel module. 20 Service Supplement RX100 S6

23 Replacement routines Replacing the front panel module Figure 5: Inserting the front panel Insert the new front panel first with the lower locking tab. Tilt it upward and push it it then into place. Connect the front panel cable on the new front panel module. Close the server as described in the section "Closing the server" on page 18. V CAUTION! After installing the new front panel board, it is necessary to program the ChassisID prom with the help of the "ChassisIDProm Tool" to enable ServerView and ServerStart to identify the system. (This description doesn t apply to the Japanese market) The tool can be downloaded from the Fujitsu Technology Solutions Service and Support page (URL: RX100 S6 Service Supplement 21

24 Replacing the power supply unit Replacement routines 4.3 Replacing the power supply unit Open the server as described in the section "Opening the server" on page 17. Figure 6: Removing the power supply Loosen the knurled screw of the power supply unit (see circle). Disconnect the power supply cables from the system board (1) (see "cabling" in the Options Guide). Push the power supply unit to the front (2) and then take it out upward (3). 22 Service Supplement RX100 S6

25 Replacement routines Replacing the power supply unit Figure 7: Inserting the power supply Insert the new power supply (1). Push it to the rear side of the server (2). V CAUTION! Make sure that the cables are not damaged. Fasten the power supply unit with the knurled screw (see circle). Connect the power supply cables to the system board (3) (see "cabling" in the Options Guide). Close the server as described in the section "Closing the server" on page 18. RX100 S6 Service Supplement 23

26 Replacing the SAS/SATA backplane Replacement routines 4.4 Replacing the SAS/SATA backplane Replacing the 2.5" SAS/SATA backplane Open the server as described in the section "Opening the server" on page 17. Open the locking handle of the HDD module and pull the HDD module out a few centimeters (for a description see the Operating Manual). I The HDD modules need not to be removed. But if you want to remove them nevertheless, check if all hard disk drives are uniquely identified so that you can reinsert them into their original bays. Figure 8: Disconnecting the cables from the 2.5" SAS/SATA backplane Remove all cables from the 2.5" SAS/SATA backplane (see the arrows). 24 Service Supplement RX100 S6

27 Replacement routines Replacing the SAS/SATA backplane Figure 9: Unlocking the 2.5" SAS/SATA backplane Pull the 2.5" SAS/SATA backplane upward until the bolts disengage (see the circles). Take out the 2.5" SAS/SATA backplane. RX100 S6 Service Supplement 25

28 Replacing the SAS/SATA backplane Replacement routines Figure 10: Installing the 2.5" SAS/SATA backplane Position the 2.5" SAS/SATA backplane on the bolts. Push the 2.5" SAS/SATA backplane downward. Make sure that the lower cant of the 2.5" SAS/SATA backplane fits in the guides. 26 Service Supplement RX100 S6

29 Replacement routines Replacing the SAS/SATA backplane Figure 11: Connecting all cables to the 2.5" SAS/SATA backplane Connect all cables to the 2.5" SAS/SATA backplane (see "cabling" in the Options Guide). Reinstall all hot-plug hard disk drives (description see the Operating Manual). Close the server as described in the section "Closing the server" on page Replacing the 3.5" SAS/SATA backplane Open the server as described in the section "Opening the server" on page 17. Open the locking handle of the HDD module and pull the HDD module out a few centimeters. (for a description see the Operating Manual). I The HDD Modules need not to be removed. But if you want to remove them nevertheless, check if all hard disk drives are uniquely identified so that you can reinsert them into their original bays. RX100 S6 Service Supplement 27

30 Replacing the SAS/SATA backplane Replacement routines Figure 12: Disconnecting the cables from the 3.5" SAS/SATA backplane Remove all cables from the 3,5" SAS/SATA backplane (see the arrows). 28 Service Supplement RX100 S6

31 Replacement routines Replacing the SAS/SATA backplane Figure 13: Unlocking the 3.5" SAS/SATA backplane Pull the 3,5" SAS/SATA backplane upward until the bolts disengage (see the circles). Take out the 3,5" SAS/SATA backplane. Figure 14: Installing the 3.5" SAS/SATA backplane RX100 S6 Service Supplement 29

32 Replacing the SAS/SATA backplane Replacement routines Position the 3,5" SAS/SATA backplane on the bolts. Figure 15: Connecting all cables to the 3.5" SAS/SATA backplane Push the 3,5" SAS/SATA backplane downward. Make sure that the lower cant of the 3,5" SAS/SATA backplane fits in the guides. Connect all cables to the 3,5" SAS/SATA backplane (see "cabling" in the Options Guide). Reinstall all hot-plug hard disk drives (description see the Operating Manual). Close the server as described in the section "Closing the server" on page Service Supplement RX100 S6

33 Replacement routines Replacing the riser card 4.5 Replacing the riser card Replacing the riser card of riser module 1 Open the server as described in the section "Opening the server" on page 17. Figure 16: Removing the riser module 1 Push the green lock bars of the riser module 1 in direction of the arrows (1). Carefully pull out the riser module upward (2). If expansion cards have been installed in the PCI slots of the riser card, disconnect the cables from expansion card. If expansion cards have been installed in the PCI slots of the riser card, remove them (description see the Options Guide). RX100 S6 Service Supplement 31

34 Replacing the riser card Replacement routines Figure 17: Removing the riser card from riser module 1 Remove the two screws. Remove the riser card. Insert the new riser card. Fasten the riser card with the two screws. Install the expansion cards in the PCI slots of the riser card (description see the Options Guide). Connect the cables to the expansion card and other components. A Figure 18: Inserting the riser module 1 32 Service Supplement RX100 S6

35 Replacement routines Replacing the riser card Insert the riser card into the system board slot(1). Make sure that the two guiding bolts (A) of the riser holder engage correctly. Push the green lock bars of the riser module 1 in direction of the arrows (2). Close the server as described in the section "Closing the server" on page Replacing the riser card of riser module 2 Open the server as described in the section "Opening the server" on page 17. Figure 19: Removing the riser module 2 Remove the cables from the cable clamps (1). Carefully pull out the riser module upwards (2). If expansion cards have been installed in the PCI slots of the riser card, disconnect the cables from the expansion card. If expansion cards have been installed in the PCI slots of the riser card, remove them (description see the Options Guide). RX100 S6 Service Supplement 33

36 Replacing the riser card Replacement routines Figure 20: Removing the riser card from riser module 2 Remove the three screws. Remove the riser card. Insert the new riser card. Fasten the riser card with the three screws. Install the expansion cards in the PCI slots of the riser card (description see the Options Guide). If required, connect the cables to the expansion card and other components. A Figure 21: Inserting the riser module 2 34 Service Supplement RX100 S6

37 Replacement routines Replacing the riser card Insert the riser card into the system board slot. Make sure that the two guiding bolts (A) of the riser holder engage correctly. I After the removal of the riser module 2 you must route the SATA cables in the required way through the cable clamps. Figure 22: Routing of the SATA cables The SATA cables with yellow, black and green connector must be routed and under the clamps on the riser module 2. The SATA cables with orange and blue connector must be fixed with the clamps onthe rieser module 2. And the VGA cable will be on the top of SATA cable. Close the server as described in the section "Closing the server" on page 18. RX100 S6 Service Supplement 35

38 Replacing the processor Replacement routines 4.6 Replacing the processor V CAUTION! Processors are modules which are extremely sensitive to electrostatic discharges and therefore must always be handled with care. After a processor has been removed from its protective sleeve or from its socket, place it with its smooth side down on a non-conducting, antistatic surface. Never push a processor over a surface. Open the server as described in the section "Opening the server" on page 17. Remove the riser module 1 (see section "Replacing the riser card of riser module 1" on page 31). Figure 23: Removing heat sink Loosen the four screws of the heat sink in a crossover pattern according to the numbering. Loosen the heat sink by turning it back and forth and then lift it out. Remove the residual thermal paste from the underside of the heat sink. Clean the underside of the heat sink using a lint-free cloth. 36 Service Supplement RX100 S6

39 Replacement routines Replacing the processor Figure 24: Opening the lever Press down the lever (1) and unhook it. Open the lever (2). Figure 25: Opening the processor holder RX100 S6 Service Supplement 37

40 Replacing the processor Replacement routines Take the cover by small grip (1) and open it (2). Figure 26: Removing the processor Lift the installed processor carefully out of the socket. Remove the protective cap from the bottom side of the new processor. 38 Service Supplement RX100 S6

41 Replacement routines Replacing the processor Figure 27: Installing processor Insert the new processor carefully into the socket. V CAUTION! The processor can only be installed in one particular direction. Note the marking. To avoid damaging the pins or the processor, do not force it into the socket. RX100 S6 Service Supplement 39

42 Replacing the processor Replacement routines Figure 28: Closing the processor holder Closer down holder (1). V CAUTION! The processor holder must fall down by itself. Do not close with force, because soldering pads may be damaged. Press the lever slowly downward (2) until it is hooked in again (3). Apply a small amount of thermal paste to the upper side of the new processor. Ensure a thin and even distribution of the thermal paste. 40 Service Supplement RX100 S6

43 Replacement routines Replacing the processor Figure 29: Installing the heat sink Align the heat sink and fit it on the procerssor socket. Position the screws in the holes carefully, making sure they are upright. Fasten it in a crossover pattern with four screws according to the numbering (torque 60 Ncm, this description doesn t apply to the Japanese market.) Reinstall the riser module 1. Close the server as described in the section "Closing the server" on page 18. RX100 S6 Service Supplement 41

44 Replacing the system board Replacement routines 4.7 Replacing the system board I The PRIMERGY RX100 S6 server s chassis ID is stored on both the front panel board and the system board. If in the event of failure, the front panel board or the system board which has to be replaced must have the chassis ID rewritten. I The system board is equipped with a TPM (Trusted Platform Module) by the manufacturer. This module enables programs from third party manufacturers to store key information (e.g. drive encryption using Windows Bitlocker Drive Encryption). The TPM is activated via the system BIOS (for more information, refer to the BIOS manual). V CAUTION! Before replacing the system board, ask your customer if he is using the TPM functionality. If the customer is using the TPM functionality, advise him that he must provide you with the TPM backup copies. For security reasons, the TPM must be restored/re-saved by the customer. If the customer DOES NOT have a backup copy, inform him that replacing the system board will cause him to lose all his data. Open the server as described in the section "Opening the server" on page 17. Remove the riser modules with the installed expansion cards (see descripon section "Replacing the riser card" on page 31). Remove the memory modules (for a description see the Options Guide). Remove all cables that are connected to the system board. 42 Service Supplement RX100 S6

45 Replacement routines Replacing the system board Figure 30: Removing the screws Remove the eight screws from the system board. Lift the system board slightly using the socket of PCI slots, thereby you lift the system board out of the centre rings of the spacer bolts. Carefully lift the system board (using both hands) out of the chassis in a slight angle. Thereby you pull the connectors out of the connector panel. V CAUTION! Always take the system board with both hands! Never lift the system board one-sided or at the heat sink, because the solder connections between the socket and the system board come under tension and increase the risk of damage and malfunction! Don t damage the EMI springs which are essential to comply with applicable EMC regulations and satisfy cooling requirements and fire protection measures. Place the removed and the new system board on an antistatic surface. RX100 S6 Service Supplement 43

46 Replacing the system board Replacement routines Remove the processor (for a description see section "Replacing the processor" on page 36). Remove the protective plastic cover from the processor socket of the new system board and fit it onto the socket of the defective system board which will be sent back to spares. I Returned system boards without this cover probably have to be scrapped. Check the settings on the new system board (for a description see the Technical Manual of the system board). Insert the system board by holding it at a slight angle. Slide the connectors into the connector panel. Lower the system board carefully into the chassis. Adjust the system board. If necessary adjust the position of the system board with a gentle twisting motion. I When the system board is in the right position, the centre rings engage with the holes indicated. The centre rings are placed under the screw positions 1 and 6. First fasten the system board with the screw 1 and 6. Then fasten the srew 3, 5 and 8. And at last the other screws. Reconnect the cables to their original connectors (see also "cabling" in the Options Guide). Install the memory modules (for a description see the Options Guide). Install the processor (for a description see section "Replacing the processor" on page 36). Install the riser modules (for a description see the Options Guide). If expansion cards have been installed, connect their cables. Close the server as described in the section "Closing the server" on page 18. V CAUTION! After installing the new system board, it is necessary to update the system specific data (e.g. BIOS, irmc S2 firmware) to ensure proper operation (BIOS flash diskette, for a description see the BIOS Manual). 44 Service Supplement RX100 S6

47 Replacement routines Replacing the TPM board V CAUTION! After installing the new system board, it is necessary to program the ChassisID prom with the help of the "ChassisIDProm Tool" to enable ServerView and ServerStart to identify the system. (This description doesn#t apply to the Japanese market.)the tool can be downloaded from the Fujitsu Technology Solutions Service and Support page (URL: I If the customer owns a license key for Advanced Video Redirection and Remote Storage (irmc S2 Advanced Pack), the license key has to be loaded onto the irmc S2 via the irmc S2 web interface (description see manual "PRIMERGY ServerView Suite irmc S2 - integrated Remote Management Controller") after replacing the system board. 4.8 Replacing the TPM board V Caution Advise the customer that he must provide you with TPM backup copies. For security reasons, the TPM must be restored/re-saved by the customer. If the customer DOES NOT have a backup copy available, inform him that replacing the TPM will cause him to lose all his data. Open the server as described in section "Opening/closing the server" on page 17. Remove the system board as described in section "Replacing the system board" on page 42. Lay the system board on a soft, antistatic surface with its component side facing down. Locate the slotted lower end of the TPM screw (see adjoining figure). Remove the TPM screw using a thin slotted screwdriver (e.g. watchmaker's screwdriver). Remove the defective TPM board on the upper side of the system board. V CAUTION! Ensure to turn the screw clockwise in order to remove it! RX100 S6 Service Supplement 45

48 Replacing the TPM board Replacement routines Otherwise the thin metal bar may break, rendering it impossible to unscrew the screw. Figure 31: TPM bit insert Attach the TPM bit insert provided with the spare kit S26361-F3552-E1 / L1 to a bit screwdriver. Figure 32: Mounting the TPM board Connect the new TPM board to the system board (1). Secure the TPM board with the TPM screw using the TPM bit insert (2). 46 Service Supplement RX100 S6

49 Replacement routines Replacing the TPM board V CAUTION! Fasten the screw with a tightening torque of 0.6 Nm (This description doesn t apply to the Japanese market). Reinstall the system board and all its components as described in section "Replacing the system board" on page 42. RX100 S6 Service Supplement 47

50 Replacing the TPM board Replacement routines 48 Service Supplement RX100 S6

51 5 Appendix 5.1 Board layout I The board layout of the system board is described in the Technical Manual of the system board D Front panel module The front panel module consists of the front panel board, an operating panel and a holder. These components are already pre-assembled. Part number: S26361-D2876-A Connector front panel cable RX100 S6 Service Supplement 49

52 Board layout Appendix SAS/SATA backplane " SAS/SATA backplane Part number: S26361-D2878-A10 1 Connector power cable 2 Connector SGPIO cable 3 Connector SATA cable respectively SAS cable for hard disk 2 4 Connector SATA cable respectively SAS cable for hard disk 4 5 Connector SATA cable respectively SAS cable for hard disk 1 5 Connector SATA cable respectively SAS cable for hard disk " SAS/SATA backplane Part number: S26361-D2877-A10 50 Service Supplement RX100 S6

53 Appendix Board layout 1 Connector power cable 2 Connector SATA cable respectively SAS cable for hard disk 2 3 Connector SGPIO cable 4 Connector SATA cable respectively SAS cable for hard disk 1 RX100 S6 Service Supplement 51

54 Board layout Appendix Riser card Riser card (standard) for riser module 1 Part number: S26361-E402-A10 1 PCI Express x4 slot Gen Riser card 2 (low-profile) for riser module 2 Part number:s26361-e403-a10 1 PCI Express x8 slot, Gen2 2 PCI Express x8 slot, Gen2 52 Service Supplement RX100 S6

55 Index E electrostatic-sensitive devices (ESD) 15 F front panel board 19 front panel module 19, 49 L laser information 15 light emitting diode (LED) 15 lithium battery 13 M meaning of the symbols 8 N notational conventions 8 P power supply unit 22 processor 36 R riser card 31, 33, 52 S SAS/SATA backplane 24, 27, 50 system board 42 T target group 5 TPM bit 46 TPM board 45 TPM screw 45 RX100 S6 Service Supplement 53

56 Index 54 Service Supplement RX100 S6