PRIMERGY BX620 S6 Server Blade

Transcription

1 Service Supplement - English PRIMERGY BX620 S6 Server Blade Service Supplement September 2010

2 Comments Suggestions Corrections The User Documentation Department would like to know your opinion of this manual. Your feedback helps us optimize our documentation to suit your individual needs. Feel free to send us your comments by to Certified documentation according to DIN EN ISO 9001:2008 To ensure a consistently high quality standard and user-friendliness, this documentation was created to meet the regulations of a quality management system which complies with the requirements of the standard DIN EN ISO 9001:2008. cognitas. Gesellschaft für Technik-Dokumentation mbh Copyright and Trademarks Copyright 2010 Fujitsu Technology Solutions GmbH. All rights reserved. Delivery subject to availability; right of technical modifications reserved. All hardware and software names used are trademarks of their respective manufacturers. The contents of this manual may be revised without prior notice. Fujitsu assumes no liability for damages to third party copyrights or other rights arising from the use of any information in this manual. No part of this manual may be reproduced in any form without the prior written permission of Fujitsu. Microsoft, Windows, Windows Server, and Hyper V are trademarks or registered trademarks of Microsoft Corporation in the USA and other countries. Intel and Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the USA and other countries.

3 Before reading this manual For your safety This manual contains important information for safely and correctly using this product. Carefully read the manual before using this product. Pay particular attention to the accompanying manual "Safety Notes and Regulations" and ensure these safety notes are understood before using the product. Keep this manual and the manual "Safety Notes and Regulations" in a safe place for easy reference while using this product. Radio interference This product is a "Class A" ITE (Information Technology Equipment). In a domestic environment this product may cause radio interference, in which case the user may be required to take appropriate measures. VCCI-A Aluminum electrolytic capacitors The aluminum electrolytic capacitors used in the product's printed circuit board assemblies and in the mouse and keyboard are limited-life components. Use of these components beyond their operating life may result in electrolyte leakage or depletion, potentially causing emission of foul odor or smoke. As a guideline, in a normal office environment (25 C) operating life is not expected to be reached within the maintenance support period (5 years). However, operating life may be reached more quickly if, for example, the product is used in a hot environment. The customer shall bear the cost of replacing replaceable components which have exceeded their operating life. Note that these are only guidelines, and do not constitute a guarantee of trouble-free operation during the maintenance support period. High safety use This product has been designed and manufactured for general uses such as general office use, personal use, domestic use and normal industrial use. It has not been designed or manufactured for uses which demand an extremely high level of safety and carry a direct and serious risk to life or body if such safety cannot be ensured. BX620 S6 Service Supplement

4 These uses include control of nuclear reactions in nuclear power plants, automatic airplane flight control, air traffic control, traffic control in mass transport systems, medical devices for life support, and missile guidance control in weapons systems (hereafter, "high safety use"). Customers should not use this product for high safety use unless measures are in place for ensuring the level of safety demanded of such use. Please consult the sales staff of Fujitsu if intending to use this product for high safety use. Measures against momentary voltage drop This product may be affected by a momentary voltage drop in the power supply caused by lightning. To prevent a momentary voltage drop, use of an AC uninterruptible power supply is recommended. (This notice follows the guidelines of Voltage Dip Immunity of Personal Computer issued by JEITA, the Japan Electronics and Information Technology Industries Association.) Technology controlled by the Foreign Exchange and Foreign Trade Control Law of Japan Documents produced by Fujitsu may contain technology controlled by the Foreign Exchange and Foreign Trade Control Law of Japan. Documents which contain such technology should not be exported from Japan or transferred to non-residents of Japan without first obtaining authorization in accordance with the above law. Harmonic Current Standards This product conforms to harmonic current standard JIS C Only for the Japanese market: About SATA hard disk drives The SATA version of this server supports hard disk drives with SATA / BC-SATA storage interfaces. Please note that the usage and operation conditions differ depending on the type of hard disk drive used. Please refer to the following internet address for further information on the usage and operation conditions of each available type of hard disk drive: Service Supplement BX620 S6

5 Only for the Japanese market: I Although described in this manual, some sections do not apply to the Japanese market. These options and routines include: USB Flash Module (UFM) CSS (Customer Self Service) Replacing the lithium battery BX620 S6 Service Supplement

6 Service Supplement BX620 S6

7 Contents 1 Introduction Documentation overview Notational conventions Procedure Safety instructions Replacing components Preparation Replacing the control panel board Replacing processors Installing/removing the system board Replacing the TPM Replacing the UFM Replacing the battery Diagnosis and maintenance Server blade diagnostic LEDs MAC address label DIP switch settings Recovering the server blade BIOS Index BX620 S6 Service Supplement

8 Contents Service Supplement BX620 S6

9 1 Introduction The PRIMERGY BX620 S6 dual server blade is an Intel-based server blade that was designed for operation in the PRIMERGY BX600 S3 basic unit. Up to ten BX620 S6 server blades can be installed in the basic unit and they use the same infrastructure as the predecessor model PRIMERGY BX620 S Documentation overview Concept and target groups This Service Supplement completes the information given in the Operating Manual and the Options Guide of the server blade. The activities described in this manual may only be performed by service personnel. Service DVD Service partners of Fujitsu Technology Solutions GmbH can order a Service DVD PRIMERGY. On the DVD the following manuals are available in pdf format: The "Safety Notes and Regulations" manual The Operating Manual for PRIMERGY BX620 S6 The Options Guide for PRIMERGY BX620 S6 The Service Supplement PRIMERGY BX620 S6 BX620 S6 Service Supplement 9

10 Notational conventions 1.2 Notational conventions The following notational conventions are used in this manual: Text in italics "Quotation marks" V CAUTION! I indicates commands or menu items. indicate names of chapters and terms that are being emphasized. describes activities that must be performed in the order shown. pay particular attention to texts marked with this symbol. Failure to observe this warning may endanger your life, destroy the system or lead to the loss of data. indicates additional information, notes and tips. 10 Service Supplement BX620 S6

11 2 Procedure V CAUTION! The actions described in this manual should only be performed by service personnel. First of all please familiarize yourself with the safety instructions in the chapter "Safety instructions" on page 13. Make sure that all the manuals you need (see service DVD) are available, printing out the PDF files if necessary. You will definitely need the operating manual for the basic unit. Shut down the server blade correctly, switch it off and remove it from the basic unit as described in the chapter "Replacing components" on page 17. Replace the defective component as described in the relevant chapter. Close the server blade. Install the server blade into the system unit. 11 Start the operating system. 1 If necessary, configure the server blade as required. 1 1 These procedures are described in the Operating Manual. BX620 S6 Service Supplement 11

12 Procedure 12 Service Supplement BX620 S6

13 3 Safety instructions I The following safety instructions are also provided in the manual "Safety Notes and Regulations". This device complies with the relevant safety regulations for data processing equipment. V CAUTION! The actions described in this manual should only be performed by service personnel. Before starting up V CAUTION! During installation and before operating the device, observe the instructions on environmental conditions for your device. If the device is brought in from a cold environment, condensation may form both inside and on the outside of the device. Wait until the device has acclimatized to room temperature and is absolutely dry before starting it up. Material damage may be caused to the device if this requirement is not observed. Transport the device only in the original packaging or in packaging that protects it from knocks and jolts. Installation and operation V CAUTION! Observe the notes on installation and operation in the operating manual of your respective basic unit. When installing the server blade in the basic unit, beware of the energy hazard at the midplane contacts. A short circuit on these contacts can damage the system. Data cables must be adequately shielded to avoid interference. BX620 S6 Service Supplement 13

14 Safety instructions The EN and EN /2 standards apply for LAN cabling. The minimum requirement is the use of a category 5 screened LAN cable for 10/100 Mbit/s Ethernet, or a category 5e cable for Gigabit Ethernet. The requirements of the specification ISO/IEC must also be taken into account. Route the cables in such a way that they do not form a potential hazard (tripping) and cannot be damaged. When connecting the device, refer to the relevant notes in the operating manual for the device. Do not connect or disconnect any data transmission cables during a thunderstorm (lightning hazard). Make sure that no objects (e.g. jewelry, paperclips etc.) or liquids get inside the unit (electric shock hazard, short circuit). In emergencies (e.g. damaged casing, control elements or power cables, penetration of liquids or foreign bodies), switch off the device immediately, unplug it from the grounded power outlets, and contact your customer service team. Proper operation of the system (in accordance with IEC 60950/DIN EN 60950) is only ensured if the casing is completely assembled and the rear covers for the installation openings have been put in place (electric shock, cooling, fire protection, interference suppression). Install only system extensions that satisfy the requirements and rules governing safety, electromagnetic compatibility, and telecommunications terminal equipment. If you install other extensions, you might damage the system or violate these safety regulations. You can find out which system extensions are suitable from the customer service center or your sales outlet. The components marked with a warning label (e.g. lightning symbol) may only be opened, removed or exchanged by authorized, qualified personnel. The hot-pluggable/hot-swappable components are exceptions to this rule. If you cause a defect on the device by installing or exchanging system extensions, the warranty will be invalidated. 14 Service Supplement BX620 S6

15 Safety instructions V CAUTION! Only set the resolutions and refresh rates specified in the operating manual for your monitor. Batteries V CAUTION! Otherwise, you may damage the monitor. If you are in any doubt, contact your sales outlet or customer service center. Incorrect replacement of batteries may lead to a risk of explosion. The batteries may only be replaced with identical batteries or with a type recommended by the manufacturer. Do not throw batteries into the trash can. Batteries must be disposed of in accordance with local regulations concerning special waste. Replace the lithium battery on the system board in accordance with the instructions in the service supplement for the server blade. All batteries containing pollutants are marked with a symbol (a crossed-out garbage can). In addition, the marking is provided with the chemical symbol of the heavy metal decisive for the classification as a pollutant: Cd Cadmium Hg Mercury Pb Lead BX620 S6 Service Supplement 15

16 Safety instructions Modules with Electrostatic-Sensitive Devices Modules with electrostatic-sensitive devices are identified by the following sticker: Figure 1: ESD label When you handle components fitted with ESDs, you must always observe the following points: Switch off the system and remove the power plugs from the power outlets before installing or removing components with ESDs. You must always discharge static build-up (e.g. by touching a grounded object) before working with such components. Any devices or tools that are used must be free of electrostatic charge. Wear a suitable grounding cable that connects you to the external chassis of the system unit. Always hold components with ESDs at the edges or at the points marked green (touch points). Do not touch any connectors or conduction paths on an ESD. Place all the components on a pad which is free of electrostatic charge. I For a detailed description of how to handle ESD components, see the relevant European or international standards (EN , ANSI/ESD S20.20). 16 Service Supplement BX620 S6

17 4 Replacing components V CAUTION! When handling systems and boards, make sure you observe the safety instructions in the chapter "Safety instructions" on page Preparation If you want to replace components which are not hot-pluggable, you must remove the server blade from the basic unit and open it. Exit all applications and shut down the server blade correctly. Press the On/Off button on the server blade control panel. BX620 S6 Service Supplement 17

18 Preparation Removing the server blade from the basic unit Figure 2: Removing the server blade 2 Press the two touch points (1) to unlock the ejection levers. Open out the two ejection levers (2) simultaneously to disengage the server blade. 18 Service Supplement BX620 S6

19 Preparation Figure 3: Removing the server blade Pull the server blade out of the basic unit. Installing the server blade in the basic unit To install the server blade, follow the removal instructions in reverse order. BX620 S6 Service Supplement 19

20 Preparation Opening the server blade Figure 4: Removing the cover Press the two touch points (1) of the cover simultaneously to disengage it, and slide back the cover as far as it will go in the direction of the arrow (2). Take off the cover. The server blade components are now freely accessible. Closing the server blade To close the server blade, follow the instructions above in reverse order. 20 Service Supplement BX620 S6

21 Replacing the control panel board 4.2 Replacing the control panel board V CAUTION! Make sure you observe the safety notes in the chapter "Safety instructions" on page 13. The electronic elements of the control and connection panel of the server blade are located on a board that is connected to the system board of the server blade via a foil cable. Figure 5: Control panel board with foil cable Requirements The server blade has been removed from the basic unit. The cover of the server blade has been removed. BX620 S6 Service Supplement 21

22 Replacing the control panel board Removing the control panel board Figure 6: Pulling off the foil cable Loosen the clamping bracket (see arrow) and disconnect the foil cable of the control panel board from the connector on the system board Figure 7: Unfastening the control panel board Undo the screw (1) and pull the control panel module out of the bay (2). Remove the control panel board from the server blade chassis. Installing the control panel board To install the control panel board, follow the removal instructions in reverse order. 22 Service Supplement BX620 S6

23 Replacing processors 4.3 Replacing processors V CAUTION! Make sure you observe the safety notes in the chapter "Safety instructions" on page 13. You can install one or two processors in the PRIMERGY BX620 S6 server blade. V CAUTION! Always use processors of the same type. All processors must have the same frequency and cache size. For multi-processor mode use a suitable multi-processor operating system. Never touch the processor core. The thermal paste must be intact for mounting the processor. Never install a processor without a heat sink! The processor is likely to overheat, which may cause damage to the processor and the system board. Requirements The server blade has been removed from the basic unit. The cover of the server blade has been removed. BX620 S6 Service Supplement 23

24 Replacing processors Removing the heat sink Figure 8: Removing the processor heat sink Undo the four screws which fasten the heat sink. Carefully lift the heat sink off the processor (if necessary, by turning it slightly). 24 Service Supplement BX620 S6

25 Replacing processors Opening the cover of the processor socket 1 2 Figure 9: Releasing the locking lever of the processor socket Press the locking lever of the processor socket out of its locking position (see arrows) and swivel it upward. Swivel the locking lever of the processor socket upward. BX620 S6 Service Supplement 25

26 Replacing processors Removing the processor Figure 10: Removing the processor Lift the processor carefully out of its socket. 26 Service Supplement BX620 S6

27 Replacing processors Installing the new processor a Figure 11: Inserting the processor Place the processor on the socket and make sure the marks on the processor point to the corresponding marks on the socket (a). V CAUTION! To avoid damaging the pins, do not force the processor into the socket. Never touch the underside of the processor. Even light contaminants, such as oil from human skin, can destroy the processor or impair its functionality. BX620 S6 Service Supplement 27

28 Replacing processors Closing the cover of the processor socket 1 2 Figure 12: Closing the locking frame of the processor socket a Close the locking frame of the processor socket (1), swivel the locking lever downward (2), and lock it under the small clip (a) that is attached to the socket. 28 Service Supplement BX620 S6

29 Replacing processors Installing the heat sink V CAUTION! Before installing the heat sink, check that the thermal paste is intact. If it is not, you must do the following before reinstalling the heat sink: Remove any remnants of the heat sink compound from the bottom of the heat sink and clean the top of the processor. Use a lint-free isopropyl alcohol wipe (e.g. CleanTex TexPad 801, available from specialist dealers). Apply a new film of heat sink compound to the bottom of the heat sink (half a pea-sized amount). Figure 13: Fastening the processor heat sink Place the heat sink carefully on the CPU. V CAUTION! Make sure that the heat sink is not tilted when it is installed to ensure a sufficient cooling of the processor. Fix the heat sink by fastening the four premounted screws in diagonally opposite sequence. BX620 S6 Service Supplement 29

30 Installing/removing the system board 4.4 Installing/removing the system board V CAUTION! Make sure you observe the safety notes in the chapter "Safety instructions" on page 13. Usually, the system board is not removed but replaced completely with the housing. You only need to remove it to replace the TPM. V CAUTION! Before replacing the system board, ask whether the customer uses the TPM functionality. If the customer uses the TPM functionality, proceed as follows: Requirements Ask the customer to make TPM backup copies. For security reasons, customers must also restore the TPM data themselves. Deactivate the TPM in the system BIOS (see Fujitsu Technology Solutions BIOS manual). Remove the TPM from the old system board and install it on the new board (for a description, see section "Replacing the TPM" on page 32). Once you have installed the new board, you must reactivate the TPM. Be careful not to delete the TPM data! (see Fujitsu Technology Solutions BIOS manual.) The server blade has been removed from the basic unit. The cover of the server blade has been removed. The hard disk modules are removed. The storage module has been removed. The cable to the control panel board has been removed. 30 Service Supplement BX620 S6

31 Installing/removing the system board Removing the system board Figure 14: Positions of the system board screws Undo the six screws which fasten the system board to the server blade chassis (see figure 14). Lift the system board carefully out of the chassis and place it on an antistatic surface. Installing the system board To install the system board, follow the removal instructions in reverse order. BX620 S6 Service Supplement 31

32 Replacing the TPM 4.5 Replacing the TPM V CAUTION! Make sure you observe the safety notes in the chapter "Safety instructions" on page 13. Requirements The server blade has been removed from the basic unit. The cover of the server blade has been removed. V Caution Advise the customer that he must provide you with TPM backup copies. For security reasons, the TPM must be restored/re-saved by the customer. If the customer DOES NOT have a backup copy available, inform him that replacing the TPM will cause him to lose all his data. Remove the system board as described in section "Installing/removing the system board" on page 30. Turn the system board so that the components face down and place it carefully on a smooth, antistatic surface. The TPM screw has a slot groove at the end (see following figure): Figure 15: TPM screw with slot groove at the end 32 Service Supplement BX620 S6

33 Replacing the TPM Turn the TPM screw (see photo) with a fine screwdriver (e.g. watchmaker's screwdriver). V CAUTION! To undo the TPM screw, you must turn it to the right! If you turn it to the left, you may tear the thin metal bar and may not be able to remove the screw at all. Remove the defective TPM on the top. Figure 16: Assembling the TPM bit insert Insert the TPM bit that is supplied with the S26361-F3552-L1 installation kit in a bit screwdriver. BX620 S6 Service Supplement 33

34 Replacing the TPM 2 1 Figure 17: Installing the TPM Plug the new TPM onto the system board (1). Attach the TPM with the TPM screw (2). I Tighten the screw with a torque of 0.6 Nm. Install the system board and the components you have removed as described in section "Installing/removing the system board" on page 30. Close the server blade, reinsert it in the system unit and switch it on as described in section "Preparation" on page Service Supplement BX620 S6

35 Replacing the UFM 4.6 Replacing the UFM V CAUTION! Make sure you observe the safety notes in the chapter "Safety instructions" on page 13. The UFM can be used as an optional memory for software (e.g. VMware) or as a software dongle. Requirements The server blade has been removed from the basic unit. The cover of the server blade has been removed. Figure 18: Removing the UFM Press the top of the UFM spacer of the defective UFM (see arrow) together using a gripper. Pull the defective UFM out of its socket on the system board and remove it. The UFM spacer remains on the system board. BX620 S6 Service Supplement 35

36 Replacing the UFM 2 1 Figure 19: Installing the UFM Plug the new UFM onto the socket (1) and the UFM spacer (2). 36 Service Supplement BX620 S6

37 Replacing the battery 4.7 Replacing the battery To allow permanent saving of the system information, a lithium battery is installed which supplies the CMOS memory with power. When the battery charge becomes too low, a corresponding error message is displayed. In this case, the lithium battery must be replaced. When you look at the server blade from the front, the CMOS battery is located at the right edge of the blade housing (see figure 20 on page 38). V CAUTION! Observe the safety notes and the information on handling batteries in section "Batteries" on page 15. Incorrect replacement of batteries can lead to risk of explosion. The batteries must be replaced with an identical battery or with a battery type recommended by the manufacturer. V CAUTION! Make sure you insert the battery the right way round. Requirements The server blade has been removed from the basic unit. The cover of the server blade has been removed. BX620 S6 Service Supplement 37

38 Replacing the battery Figure 20: Replacing the CMOS battery Press the metal clip in the direction of the arrow (1) and remove the battery from its holder (2). Take an identical lithium battery, press the metal clip in the direction of the arrow (3), and insert the lithium battery into the holder (4). I Avoid any contamination of the battery contact areas by grease etc. Remove any existing fingerprints. When inserting the battery, hold it only at the edges. 38 Service Supplement BX620 S6

39 5 Diagnosis and maintenance 5.1 Server blade diagnostic LEDs Diagnostic LEDs help to locate defective components in the server blade. DIMM 1F DIMM 1E DIMM 1D 1-6 DIMM 2F DIMM 2E DIMM 2D 7 ussd TPM CPU 2 DIMM 1C DIMM 1B DIMM 1A DIMM 2C DIMM 2B DIMM 2A Optional I/O Daughter Card CPU Figure 21: Diagnostic LEDs Press the diagnostics button (7) to locate a defective component via its lit diagnostics LED. The meaning of the LEDs is explained in the table 1 on page 40. BX620 S6 Service Supplement 39

40 MAC address label LED/Button Meaning DIMM 1D... 2F error 7 Diagnostics button 8 SAS module error 9 CPU 1 error DIMM 1A... 2C error 16 I/O daughter card error 17 CPU 2 error Table 1: Meaning of the diagnostic LEDs 5.2 MAC address label The following figure shows the position of the labels with the MAC addresses of the six channels of the onboard LAN controllers. Figure 22: MAC address labels 40 Service Supplement BX620 S6

41 DIP switch settings 5.3 DIP switch settings Figure 23: Position of the DIP switches DIP switch settings The server blade comes with the DIP switches set in the following positions: Switch Function Default 1 Delete password OFF 2 Clear CMOS memory (NVRAM) OFF 3 Restore system BIOS OFF 4 Reserved OFF 5 Reserved ON 6 Reserved ON Table 2: Preset DIP switches BX620 S6 Service Supplement 41

42 DIP switch settings The switch settings have the following meanings: Switch 1 ON Delete password enabled OFF Delete password disabled Switch 2 ON Clear CMOS memory (NVRAM) enabled OFF Clear CMOS memory (NVRAM) disabled Switch 3 ON Restore system BIOS enabled OFF Restore system BIOS disabled Switch 4 ON Reserved OFF Reserved Switch 5 ON Reserved OFF Reserved Switch 6 ON Reserved OFF Reserved 42 Service Supplement BX620 S6

43 Recovering the server blade BIOS 5.4 Recovering the server blade BIOS This section describes how to recover the BIOS of a server blade in the event of an error. V CAUTION! This procedure should be used in the event of an error only. Requirements The basic unit is connected to the mains. The server blade has been switched off. There is an external USB floppy disk drive. Creating a BIOS flash floppy disk Extract the BIOS update ZIP archive file on a PC hard disk. I The data for creating the BIOS flash floppy disk is contained in the software pool Insert an empty floppy disk into the floppy disk drive. Run the downloaded FSC_nnnn.exe file and follow the instructions on the screen to create a BIOS flash floppy disk. Recovering the server blade BIOS Connect the monitor, keyboard and mouse to the KVM connector on the rear of the blade server chassis, see operating manual. Remove the server blade from the blade server chassis (see page 18) and open it. Set switch 3 of the DIP switches on the system board figure 23 on page 41) to ON. Close the cover of the server blade and reinstall it in the blade server chassis, see page 19). Insert the BIOS flash floppy disk in a USB floppy disk drive and connect the floppy disk drive to the USB port of the server blade using the USB breakout cable, see operating manual. BX620 S6 Service Supplement 43

44 Recovering the server blade BIOS Press the KVM button on the control panel of the server blade (see operating manual) to switch the keyboard, mouse and monitor of the KVM blade to the server blade. Switch on the server blade, see operating manual. After a short beep, the BIOS is uploaded. The status of the flash process is displayed on the KVM console. After the flash is completed, instructions are displayed for the following procedure: Switch off the server blade. Remove the server blade and open it. Set switch 3 of the DIP switches on the system board to OFF. Close the server blade and reinstall it. Now you can put the server blade back into operation. 44 Service Supplement BX620 S6

45 Index B battery 15 BIOS recovery 43 C control panel board install 22 replace 21 D diagnostic LEDs 39 DIP switches 41 documentation overview 9 E electrostatic-sensitive devices (ESD) 16 H heat sink install 29 remove 24 L lithium battery 15 replace 37 M MAC addresses labels 40 meaning of the symbols 10 R recover BIOS 43 replace control panel board 21 lithium battery 37 processor 23 TPM 32 UFM 35 S server blade close 20 open 20 remove from basic unit 18 settings with DIP switches 41 T target group 9 TPM bit insert 33 replace 32 screw 33, 34 U UFM replace 35 N notational conventions 10 P processor install/remove 23 replace 23 BX620 S6 Service Supplement 45

46 Index 46 Service Supplement BX620 S6