A JCM/Nanoptix Product Quick Reference Guide

Transcription

1 A JCM/Nanoptix Product Quick Reference Guide PayCheck 4 Printer NOTE: Due to advancements in related industry technologies and future product development, the information in this guide is subject to change without notice. For more information about product set-up, use, testing procedures and troubleshooting methods, please contact the Technical Support Division of Customer Service via the addresses listed below: Nanoptix service@nanoptix.com Americas support@jcmglobal.com Europe, UK, Africa, Russia & Middle East support@jcmglobal.eu Asia & Oceania asiapactechsupport@jcmglobal.com 2013, JCM Global, Corporation Part No R_Rev. 1

2 QUICK REFERENCE TROUBLESHOOTING GUIDE Introduction This Quick Reference Guide is designed for use with the Nanoptix line of PayCheck Printers (Figure 1). Figure 1 Typical PayCheck Printer This Guide covers the set-up and use of the following Nanoptix Printers: XXR - Standard RS232/USB XXR - Netplex/USB. 2013, JCM Global, Corporation 2 Part No R_Rev. 1

3 Self Test Procedures The Self-Test procedures can be used to verify correct Printer operation. These tests print a Power Up Report (Status Ticket) that lists the current Printer settings, and can be used to verify print quality. 1. To print a Power Up Report (Status Ticket) similar to Figure 2, make sure the PayCheck 4 Printer is powered ON, then press the Paper Feed pushbutton, located on the Printer s left side (Figure 6 e). 2. To print a Printer Metrics/History Information Ticket (not shown), press the Paper Feed pushbutton for approximately 5 seconds when the printer is in RUN Mode, with a Green LED displayed (Figure 3). NOTE: Not applicable to all US Firmware Versions. Figure 2 Typical Power Up Report (Status Ticket) 2013, JCM Global, Corporation 3 Part No R_Rev. 1

4 ERROR INDICATING LEDS Table 1 identifies various LED Error indications for the PayCheck Series of Printers. Table 1 PayCheck Series LED Error Codes Error LED (Red) Status LED (Green) OFF ON Printer Ready OFF Slow Blink Download Mode ON OFF Paper Out Medium Rate Blink OFF Temperature Error Condition Slow Blink OFF Voltage Error (Over 26.2 VDC) Fast Blink ON Print Head Error Fast Blink ON Missing Black Index Marker Fast Blink ON Paper Jam Figure 3 identifies the LED Error Indicator Locations for the Pay- Check Series of Printers. Red Error LED Green Error LED Figure 3 PayCheck Series Printer Status LED Locations 2013, JCM Global, Corporation 4 Part No R_Rev. 1

5 GAME INTERFACE OPTIONS Communications Connections Although the Nanoptix PayCheck Printer is a complex device, its operation is quite simple. The Printer requires two consumables to operate: (1) a regulated 24 VDC Power Source, and (2) Thermalsensitive Paper. The PayCheck Printer is equipped with the following communication interface ports: 1. A Power/Communication Port, located at the bottom rear of the Unit; 2. A USB Port, located at the top rear of the Unit; and 3. A Maintenance USB port, located on the side of the printer. NOTE: A 3-pin I/O Connector, situated at the front of the Unit, can be used to control an externally-illuminated Bezel. Table 2 lists the PayCheck Printer s Communications Ports. Table 2 Communications Port Identification Port ID Connector Type Function A 14-Pin Molex Type RS-232 Communication B USB Type B USB Communication C USB Type B USB Maintenance D 3-Pin Molex Type Bezel LED Figure 4 identifies the locations of the Communications Ports on the PayCheck Series Printer. (B) USB Type B (A) 14-Pin Molex Type (C) USB Type B (D) 3-Pin Molex Type Figure 4 PayCheck Series Printer Port Locations 2013, JCM Global, Corporation 5 Part No R_Rev. 1

6 INTERFACE PORT PINOUT Universal Communication Interface 14-PIN MOLEX RECEPTACLE PINS Table 3 describes the Pin-out connections for the 14-Pin Molex Universal Interface Port Receptacle (Figure 4 A). Table 3 14-Pin Molex Front Bezel Receptacle Pin Signal Name Printer I/O Host I/O Function 1 Reset Input Output Resets Printer 2 PRT_AUX_RXD Input Output Auxiliary Receive 3 VAUX Input Output Auxiliary Power 4 PRT_AUX_TXD Output Input Auxiliary Transmit 5 Signal Ground Signal Ground Signal Ground Signal Ground 6 24V DC Power Input N/A Power Input 7 Signal Ground Signal Ground N/A Signal Ground 8 24V DC Power Input N/A Power Input 9 Bezel_pwm 24V Output N/A Bezel Driver 10 Signal Ground Signal Ground Signal Ground Signal Ground 11 PRT_RS232_RXD Input Output Data Receive 12 PRT_RS232_TXD Output Input Data Transmit 13 PRT_ Status Output Input Printer Ready 14 PRT_RS232_RTS Output Input Handshake 2013, JCM Global, Corporation 6 Part No R_Rev. 1

7 ILLUMINATED BEZEL INTERFACE Table 4 identifies the Pin-out connections for the 3-Pin Molex Front Panel Bezel Receptacle (Figure 4 D). Table 4 Bezel Interface Pin Connections Pin Signal Printer I/O 1 Bezel PWM Output 2 24 VDC Output 3 GND Ground SENSORS AND SWITCHES The two (2) primary Printer components are the Base Assembly and the Main Bracket, which are connected together via White Flat Cable. The Sensor types include: A Photo-interruptible Sensor, used to detect the Main Bracket's Open/Close Status. A reflective Optical Sensor located at the front of the Ticket Tray, used to detect a Low Paper condition. NOTE: On certain Printers, a second Paper Low Indicator is located on the left side of the Paper Tray. A third Optical Sensor, used in the Printing Mechanism Assembly to detect the presence of Paper, and start the Feed Motor when loading Paper. A fourth Optical Sensor located in the Paper Chute, which works in conjunction with the third Optical Sensor to re-align the Paper back to its "Ready" position. When the Sensors are not reporting any errors, and a recognized data stream is sent to the Printer, a printed Ticket will result. 2013, JCM Global, Corporation 7 Part No R_Rev. 1

8 SENSOR LOCATIONS Figure 5 identifies the various PayCheck 4 Printer Sensor locations. Paper Chute Input Sensor Paper Low Sensor Top of Form Sensor Tray In Sensor Figure 5 Various PayCheck 4 Printer Sensor Locations 2013, JCM Global, Corporation 8 Part No R_Rev. 1

9 COMPONENT LOCATIONS Figure 6 identifies the locations of PayCheck 4 Printer Components. i x j w y h g f e d c b a v u a) Mechanical Grounding Tab b) Paper Low Sensor c) Status LED (Green) d) Status LED (Red) e) Paper Feed Switch f) USB (Maintenance Port) g) Battery h) Watchdog Jumper i) Printer Pocketed Sensor j) Daughter PCB I/O Port k) Paper Feed (External 1) l) Paper Feed (External 2) m) Platen Switch Connector n) DIP Switch (Recovery) t k l m n op q r s z o) Future Use p) DIP Switch (Future use) q) TOF Sensor I/O r) Printing Head I/O s) Expansion Port t) Feed Motor u) Bezel Illumination v) Paper Guide Sensor w) Bezel Control Jumper x) Main PCB I/O Port y) USB (Host) Port z) Main I/O Port aa) Buzzer aa Figure 6 PayCheck 4 Component Location Diagram 2013, JCM Global, Corporation 9 Part No R_Rev. 1

10 DIAGNOSTICS SOFTWARE Printer Status To begin Printer Diagnostics: 1. From the Windows PC Desktop, click Start > All Programs > Nanoptix > Nanoptix Printer Status Application to launch the program (Figure 7 a). a b c Figure 7 Nanoptix Printer Status Application Screen 2. From the Standard Communications Protocol tab, click the desired Printer Communication Protocol (Figure 7 b). 3. From the Standard Current Status tab, click the Auto Poll Check-Box (Figure 7 c). The Status blocks will appear as a GREEN or RED Color when the Printer is connected, as shown in Figure 8. NOTE: The Printer Status Software is available for download from To access it, click Support, then click Printer Status (Current). 2013, JCM Global, Corporation 10 Part No R_Rev. 1

11 To test the Sensors: 1. Activate each Sensor by blocking its path on the Printer. 2. The Status Box for the activated Sensor will change to RED if the Sensor is working properly (Figure 8 a). a Figure 8 Printer Sensor Status Screen 2013, JCM Global, Corporation 11 Part No R_Rev. 1

12 To Print a Printer s Status Report: 1. From the Standard tab s Printer Commands field (Figure 9 a), click the drop-down menu (Figure 9 b), then click to highlight the desired report. 2. Click the Print Button (Figure 9 c) to print the selected report. c a b Figure 9 Printer Status Reports Screen 2013, JCM Global, Corporation 12 Part No R_Rev. 1

13 To Send a File or Feed Command to the Printer: 1. Click the drop-down menu (Figure 10 a), then highlight File to Printer or Paper Feed Command. 2. Click the Send Button (Figure 10 b) to send the selected File or Command to the Printer. b a Figure 10 Printer Commands Function Screen 2013, JCM Global, Corporation 13 Part No R_Rev. 1

14 DOWNLOAD FLASHING INSTRUCTIONS To Flash program the PayCheck Series of Printers: 1. Create a PayCheck Firmware Folder on your PC. 2. From the Windows Desktop, launch WinZip (or use another "unzip" extractor utility program), then extract the ".zip" file to the folder created in Step 1 (Figure 11a, b 1 /b 2 /c). NOTE: DO NOT run flashimage.exe from within the ".zip" File Folder that was just created; doing so will cause the Firmware upgrade to fail! 3. Make sure that the Printer is using a 24 VDC Power source, and is connected via the available RS232 or USB options. NOTE: The flashimage.exe Firmware Downloading Application looks for a known Printer via the USB Port first. (If no printer is found, it will check the installed Serial COM Ports on your PC.) The side USB Port (Figure 4 c) is faster, and is strongly recommended. a b 2 b 1 c Figure 11 Typical WinZip File Extraction Screen 2013, JCM Global, Corporation 14 Part No R_Rev. 1

15 4. Run the FlashImage.exe file (Figure 12). Figure 12 Typical Flashimage.exe Download Screen 1 The application will begin searching for Printers. Once a Printer is found, the application automatically switches to Download mode (e.g., the LED and Buzzer activate once per second). Next, the flashimage.exe program will download the (*.bix) Configuration Files (Figure 13). Figure 13 Typical Flashimage.exe Download Screen , JCM Global, Corporation 15 Part No R_Rev. 1

16 5. Next, the Firmware (*.bin) Image File is sent to the Printer in 64KB instruction blocks. During the final critical 20 to 30 seconds during the download, the Printer will transfer this information from its RAM to its Flash Memory. Finally, the Printer will reboot, and will automatically return to RUN Mode (Figure 13). NOTE: DO NOT disconnect Power or Communications until the Download is complete! 6. For verification purposes, a Power Up Report (Status Ticket) can be printed. To print the Ticket, make sure the printer is powered ON, then press the Paper Feed button. A Power Up Report (similar to Figure 2 on page 3) will be printed, which can be used to verify the Firmware Version. NOTE: Pressing the Paper Feed button again will result in blank Tickets being printed! 2013, JCM Global, Corporation 16 Part No R_Rev. 1

17 DOWNLOAD INSTRUCTIONS USING BLUEWAVE DX Before performing the following procedure, be sure to transfer the PayCheck 4 Printer s.nff Download Software file to the Download folder on the BlueWave Device s SD Card. NOTE: Make sure the BlueWave Device has sufficient Battery power (Battery life indicator should be lit GREEN). After doing so, switch the BlueWave Device Power OFF. (BlueWave must be powered OFF before connecting or disconnecting a USB cable to or from the Device s USB port!) 1. Power to the PayCheck 4 Printer should be switched ON. NOTE: Make sure the PayCheck 4 Printer Power is ON before connecting the USB Communications cable to the Printer s side USB port! 2. Connect a USB Male Type A to USB Male Type B Cable between the BlueWave 2 Device and the PayCheck 4 Printer s side USB port. The Top LED on the BlueWave Device will be lit Green when connected to the Printer. 3. Press the Load button on the BlueWave Device to begin the Loader file download. NOTE: The Top LED #1 on the BlueWave Device will flash Red/Green while the Loader file is downloaded. The Top LED #1 will be lit YELLOW while the downloaded Loader file is being verified. 4. The Firmware Download begins automatically after the Loader file has been verified. NOTE: The Top LED #1 on the BlueWave Device will flash Red/Green while the Firmware is being downloaded. The Top LED #1 will be lit YELLOW while the Firmware is being verified. 2013, JCM Global, Corporation 17 Part No R_Rev. 1

18 5. Final Programming starts automatically after the Firmware is verified. NOTE: The Top LED #1 on the BlueWave Device will flash Green while the PayCheck 4 Software is being programmed. LED #1 and LED #2 will be lit GREEN when programming is complete, and the Printer resets automatically. To verify the Download operation, press the Paper Feed pushbutton next to the USB port on the left side of the PayCheck 4 Printer for 5 seconds. The PayCheck 4 Printer will print a Test Ticket if Software Loading was completed successfully. 2013, JCM Global, Corporation 18 Part No R_Rev. 1

19 PREVENTATIVE MAINTENANCE CLEANING & ROLLER REMOVAL NOTE: Under normal operating conditions, the minimum interval for cleaning a Nanoptix PayCheck Printer is 3 months or 3 Miles (5KM) or 32,000 TITO Paper Tickets being printed, whichever occurs first. To clean a Nanoptix Printer: 1. Slide the Printer access drawer open. 2. Remove excess dust using a portable Vacuum Cleaner, or a clean, slightly-damp Micro-fiber cloth (Figure 14). Figure 14 Cleaning a PayCheck Printer 3. Remove the top Paper Guide (Figure 15 a) and press down on the bottom Paper Guide and Feed Roller. As you press down, roll the Guide outward toward the front of the Printer (Figure 15 b). 4. Clean the Roller (Figure 16 a & b) with a Cotton Swab using a mild soap solution. 2013, JCM Global, Corporation 19 Part No R_Rev. 1

20 b a Figure 15 Removing the PayCheck Print Roller a b Figure 16 Cleaning the PayCheck Print Roller 2013, JCM Global, Corporation 20 Part No R_Rev. 1

21 5. Clean the Paper Guide Sensor using a Cotton Swab (Figure 17 a). a Figure 17 Cleaning the PayCheck Paper Guide Sensor 6. Clean the Gears using a cleaning brush (Figure 18 a). a Figure 18 Cleaning Dust from the PayCheck Transport Gears 2013, JCM Global, Corporation 21 Part No R_Rev. 1

22 7. Clean the Print Line (the Black Line on the Print Head) with a Cotton Swab and Isopropyl Alcohol (Figure 19 a). Let the Print Head dry thoroughly before re-installing the Roller. a Figure 19 Cleaning the Black PayCheck Print Head 2013, JCM Global, Corporation 22 Part No R_Rev. 1

23 JCM International Offices Nanoptix Inc. 699 Champlain Street, Dieppe, NB, Canada, E1A 1P6 Tel: , Fax: Web Site: Japan Cash Machine Germany GmbH Muendelheimer Weg 60, D Duesseldorf Germany Phone: , Fax: JCM United Kingdom Ltd. Unit B, Third Avenue, Denbigh West Business Park Bletchley Milton Keynes, Buckinghamshire MK1 1EJ Phone: +44 (0) , Fax: +44 (0) JCM Gold (HK) Ltd. Unit 1-7, 3/F., Favor Industrial Centre, 2-6 Kin Hong Street, Kwai Chung, N.T. Hong Kong Phone: , Fax: PayCheck 4 Printer Quick Reference Guide 2013, JCM Global, Corporation Part No R_Rev. 1

24 JCM International Offices JCM American 925 Pilot Road, Las Vegas, NV Phone: (702) Fax: (702) USA Regional Offices Illinois Office 3000 Dundee Road, Ste. #402 Northbrook, IL Office: (847) Fax: (847) Mississippi Office 4063 Ginger Drive, Ste. B D Iberville, MS Office: (228) Fax: (228) PayCheck 4 Printer Quick Reference Guide 2013, JCM Global, Corporation Part No R_Rev. 1