JCM Products Quick Reference Guide

Transcription

1 JCM Products Quick Reference Guide UBA Units NOTE: Some of the information in this guide may change over time, depending on the software and possible modifications due to advancements in technology. For further detailed information pertaining to procedures and troubleshooting methods, please contact our Technical Support Division of Customer Service at: Technical Support (702) (800) Parts Sales (702) Service Department (702) , JCM American, Corporation Part No R_Rev. 2

2 QUICK REFERENCE TROUBLESHOOTING GUIDE Table 1 UBA Troubleshooting Descriptions Description Probable Cause Possible Solutions No external power Verify that the +12 Volt power and Ground cables are properly connected Corrupted Software Re-download the current software Bill Acceptor is not Working CPU Board failure Test and/or replace the CPU Board ICB Sensor board is not inserted into the CPU Board The EPROM is inserted backwards (UBA-11) Remove and reinsert the ICB Sensor Board Remove the EPROM and reinsert it correctly Drive Belts are dirty Clean the drive belts and Pressure Rollers Frequent Bill Jams A Pressure Roller spring is missing or loose Foreign material is in the Acceptor s bill path or in the Cash Box The Acceptor is not seated properly in the frame The bill is wider than 85 mm or narrower than 62 mm Check all pressure roller Springs with a finger to ensure tension is present Clean the bill path Re-seat the Acceptor unit Ensure that the release lever latches securely lock into the frame Use only bills of the correct size for the UBA 2007, JCM American, Corporation 2 Part No R_Rev. 2

3 Table 1 UBA Troubleshooting Descriptions (Continued) Description Probable Cause Possible Solutions Low Acceptance Rate Dirt and/or stains on the rollers, belts and lenses The unit has been disassembled and calibration was not performed following reassembly The wrong software or an old version of software is being used in the unit Sensor lenses are loose or missing Clean the bill path in the Acceptor Run the calibration procedure. Refer to the latest revision of the UBA Series Operation and Maintenance Manual (Part No R) Check the JCM-american.com web-site for the current version of software and download it to the unit Replace or reinstall sensor lenses All Bills are being Rejected Incorrect software Bills are not being accepted by the software Incorrect DIP Switch settings Bill acceptance is being inhibited by the Host Controller Upper/Lower Sensor Board failure The unit has been disassembled and calibration was not performed following reassembly. Download the correct software for the currency being accepted Ensure the bill denominations are included in the software specifications being used Enable all denominations disabled by DIP Switch settings Enable all acceptance modes at the Host Controller Change the Upper/Lower Sensor Board with a known good board Re-calibrate all UBA Sensors. 2007, JCM American, Corporation 3 Part No R_Rev. 2

4 Table 1 UBA Troubleshooting Descriptions (Continued) Description Probable Cause Possible Solutions Upper Guide cannot be opened Centering guides are not at their Home position Turn the power OFF then ON again. This action should reset the Acceptor and cause the centering mechanism to return to the Home position If power cannot be applied, use a 2.5 mm Hex Nut Driver to manually move the centering mechanism to the open position Upper Guide is open Firmly close the Upper Guide Motor continues to run A foreign object or a jammed bill is stuck in the transport path Open the Upper Guide and remove the foreign object or jammed bill. Close and latch the Upper Guide Motor Drive Failure Run the Forward/Reverse Motor Rotation Test. If the test fails, replace the Motor and/or CPU Board Incorrect DIP Switch settings Set DIP Switch No. 8 to ON, and reapply power to the UBA Cannot enter the test mode DIP Switch Failure Run test No. 9 - DIP Switch Test If the test fails, replace the CPU Board CPU Board Failure Exchange the CPU Board with known good board 2007, JCM American, Corporation 4 Part No R_Rev. 2

5 Table 2 UBA Diagnostic Tests Test No. Test Name Function Where Used 1 Transfer Motor Runs the motor in a Forward/Reverse forward/reverse direction Test 2 Stacker Mechanism Test Tests the operation of the Stacker 3 Running Test Repeatedly cycles the entire unit 4 Anti-Pullback Mechanism Test 5 Centering Mechanism Test Tests the operation of the Anti-Pullback Mechanism Tests the Centering Mechanism 6 Solenoid Test Tests the Solenoid and Sensor 7 General Sensor Test 8 Bill Acceptance Test 9 * DIP Switch Test * See Table 5 for further test switch settings. Tests Various Acceptor Sensors Performs a Bill acceptance with or without a Cash Box installed Tests DIP Switch Block reliability When errors indicate a motor problem When a stacking error is indicated When the unit has intermittent errors When Anti-Pullback errors occur When Centering Mechanism errors occur When errors indicate a Solenoid problem exists When indicators report a Sensor error Starting point for troubleshooting the Acceptor When switch settings do not yield their programmed function correctly How to Initiate the Standard Tests Perform the following steps to initiate the Standard Tests: 1. Set DIP Switch #8 to the ON position, and set all remaining switches to the OFF position. 2. Attach the power connector. This action puts the unit into the Test Mode. 3. Select a Test Mode from the Table 3 list and set the DIP Switches accordingly. 4. Move DIP Switch #8 to the OFF position. This action activates the particular Test Mode chosen. 2007, JCM American, Corporation 5 Part No R_Rev. 2

6 Table 3 Standard Test Initiation Test No. Test Name DIP Switch an = Switch ON a Transport Motor - Forward Test 1b Transport Motor - Reverse Test 2 Stacker Mechanism Test 3 Running Test 4 Anti-Pullback Mechanism Test 5 Centering Mechanism Test 6 Solenoid Test 7 General Sensor Test * 8a Bill Acceptance Test without a Cash Box 8b Bill Acceptance Test with a Cash Box 9 DIP Switch Test * See Table 4 for further test switch settings. See Table 5 for further test switch settings. 2007, JCM American, Corporation 6 Part No R_Rev. 2

7 Table 4 Head Sensor Sub-Test DIP Switch Settings Sensor Name Test LED Color DIP Switch * an = Switch ON Entrance Sensor Centering Timing Sensor Green Red Anti-Pullback Timing Sensor Exit Sensor Green Red Anti-Pullback Home Sensor Centering Home Sensor Green Red Transport Encoder Sensor Stacker Encoder Sensor Green Red Stacker Home Sensor Cash Box Sensor Green Red * During these tests, Dip switch No. 7 can stay ON as each Sensor test is selected. Table 5 DIP Switch Test DIP Switch Settings Step No. DIP Switch an = Switch ON LED Status Green Red 1 Flash Flash 2 OFF OFF 3 OFF ON 4 ON OFF 5 ON ON 2007, JCM American, Corporation 7 Part No R_Rev. 2

8 Malfunction Error Codes Table 6 Malfunction Error Code Table LED Status Red Flashes Green Steady Error Cause and Solution 1 ON Boot ROM Error 2 ON Corrupted External ROM / No Program in External Flash ROM Change CPU Board 3 ON Internal RAM Error 4 ON External RAM Error 1 OFF Cash Box Full Empty the Cash Box and reinstall 2 OFF Stacker Pusher Mechanism Fault (Transport Jam Type 1) Stacker Motor Failure, Stacker Encoder Failure and/or Stacker Jam 3 OFF Transport Jam (Type 2) The ICB is Disabled/Cash Box is Active. Exit Sensor Board Failure 4 OFF 5 OFF Stacker Encoder Fault / Acceptor Jam Transport Motor Speed Error Stacker Encoder Board and/or Harnesses Transport Encoder Failure 6 OFF Transport Motor Failure Motor or CPU Board Failure 7 OFF Reserved N/A 8 OFF Reserved N/A 9 OFF Anti-Pullback Unit Error 10 OFF Cash Box Error 11 OFF ICB Module Anti-Pullback Home Sensor Failure / Lower Sensor Board Failure Cash Box not seated or not present / Cash Box Sensor Board Failure ICB Communications Error (Failure Type 02) 2007, JCM American, Corporation 8 Part No R_Rev. 2

9 Table 6 Malfunction Error Code Table (Continued) LED Status Red Flashes Green Steady 12 OFF Cheated Error Cause and Solution (ICB) Check Sum Error (Failure Type 07) / Cheat attempt detected 13 OFF 14 OFF Centering Mechanism Solenoid Error Centering Mechanism Fault Solenoid or Upper Sensor Board Failure Centering Mechanism Home Sensor Failure 15 OFF Reserved ICB Module Error (Failure AF) Table 7 ICB Initialization Errors LED Status Red Flashes Green Steady Error Cause and Solution 3 Flashes OFF ICB Disabled ICB is Disabled/Cash Box is Active 11 Flashes OFF 12 Flashes OFF ICB Module Failure Type 2 ICB Module Failure Type 7 Intelligent Cash Box (ICB) Communications Error Intelligent Cash Box (ICB) Check Sum Error. Memory partially cleared 13 Flashes * OFF ICB Module Failure Type 8* Intelligent Cash Box (ICB) Installed with data from another machine (i.e., data not cleared) 14 Flashes OFF 15 Flashes OFF ICB Module Failure Type 9 Intelligent Cash Box (ICB) not initiated. Memory not properly cleared Intelligent Cash Box (ICB) Module ICB Module Error. No ICB Module detected Failure Type AF present on Validator. * Occurs when three (3) rapid flashes are present when unit is initially powered-up indicating an ICB failure. 2007, JCM American, Corporation 9 Part No R_Rev. 2

10 Reject Error Codes Table 8 Reject Error Codes LED Status Red LED Green LED (Flashes) Error Cause and Solution OFF 1 Slant Insertion Re-Insert Bill OFF 2 Magnetic Sensor Pattern Error Check for dirt on magnetic head and rollers OFF 3 Paper Detected in Acceptor at Standby Clean - Check for debris OFF 4 Optical Error Sensor 1 Clean all sensors OFF 5 Bill Feed Error 1 Check and clean all belts and rollers OFF 6 Bill Identification Error Clean sensor lens OFF 7 Optical Error Sensor 2 OFF 8 Optical Error Sensor 3 OFF 9 Inhibited Bill Clean Bar Code Sensor / Upper Sensor Board Error Clean sensor lens - Check for double bills Check DIP Switch Settings and/or game settings OFF 10 Return Bill Bill inhibited by host machine OFF 11 Reserved N/A OFF 12 Bill feed error Type 2 Check all bill path sensors OFF 13 Bill Length Error OFF 14 Optical Error Sensor 4 OFF 15 Optical Error Sensor 5 Check and clean all belts and rollers Check for a bill jam - Clean bill path Check and clean the UV Sensor and White Block 2007, JCM American, Corporation 10 Part No R_Rev. 2

11 ACCEPTOR PREVENTIVE MAINTENANCE To maintain the unit properly, the following conditions must be periodically performed: Replace belts if frayed, slick and/or worn. Keep the bill path, rollers and belts clean. The sensor lenses are transparent and made of a polymer material. Handle them with care. To clean them, we suggest using a lint-free cloth and a mild, nonabrasive detergent, such as liquid dish washing soap mixed with water. WARNING: Do not use alcohol, paint thinner or citrus based solutions for cleaning ANY surfaces! IMPORTANT NOTE: After wiping, inspect lenses to ensure that none have been moved out of position, or are not flush with the transportation path. See Available Cleaning Card on page 16 regarding the new JCM Waffletechnology cleaning card authorized for use on all UBA Gaming Validators. Cashbox Preventive Maintenance (P/M) The following Periodic Maintenance checks must be routinely performed: Do Periodic P/M on the Cash Boxes to ensure proper operation. Use compressed air via pressurized can, or an air compressor jet to blow out paper fibers and any other debris that may have built up over time. Clean the Stacker Feed Rollers ( O Rings) with a lint free cloth containing a mild soap/water solution. Check the belts and all moving parts for wear and proper positioning. If this assembly does not operate properly, it can cause bill jams. 2007, JCM American, Corporation 11 Part No R_Rev. 2

12 AUTO CALIBRATION - SENSORS Sensor s Description Calibration sets a starting reference point for all optical sensors within the unit. This should be done at a repair facility. Field calibration is not required. When to Calibrate After the Acceptor s components have been disassembled for repair. After a sensor or processor board has been replaced. Procedure Refer to UBA Series Operation and Maintenance Manual JCM Part No R for calibration procedures. 2007, JCM American, Corporation 12 Part No R_Rev. 2

13 UBA IN-FIELD TEST Stand Alone Test Mode NOTE: Testing can only be preformed with the acceptor head installed in a frame and power applied and NO Cash Box in place. Proceed as follows: 1. Remove power from the unit. 2. Prior to starting, set DIP Switches 1,2,3 and 8 to the ON position. 3. Apply power to the unit. 4. Turn DIP Switch #8 OFF. The unit should cycle briefly. The unit is now ready to run the test. 5. Insert a good Bill/Note. The Bill/Note will either be accepted by the unit, or will be rejected. If it is rejected, clean the sensors. Check the condition of the bill. 6. If the unit still rejects, there is a possible sensor problem, or incorrect software version. Check the error code and locate it in the Reject Error Codes table on page If the unit still does not accept the Bill/Note, check for proper power levels. NOTE: While in this test mode, you can verify if the unit is working properly. 8. When the unit cycles on power up, it indicates the power and forward motor operation is functioning. 9. When you insert a plain piece of paper and it is rejected, it indicates proper reverse motor operation. 10. When various denominations of bills are inserted and accepted, it indicates the Bill/Note was successfully matched against its characteristics recorded in the software. 2007, JCM American, Corporation 13 Part No R_Rev. 2

14 UBA - DOWNLOADING Using the Dell Axim Download Tool NOTE: This procedure assumes that ActiveSync and the Mobile Device software has been preloaded onto a PC; that the UBA Downloader application and the UBA Software have been transferred to the Dell Axim Pocket PC, and that a USB adapter has been installed. Refer to the UBA Pocket PC Downloading Kit Manual (JCM Part No R) for detailed instruction. Perform the following procedure to initiate a download: 1. Make sure power is applied to the UBA. NOTE: When updating the same protocol software, the DIP Switches can be left in the operating position. 2. Connect the Pocket PC to the UBA via a standard USB (A[male]/B[male]) cable connection. 3. Turn the Pocket PC ON. 4. Use the File Explorer to locate the UBADwnApp file. Click on the UBADwnApp ICON to start the program. 5. Tap on the Drop-Down Bar that is right of the File Name Box and locate the software file to be downloaded into the UBA. 6. Tap on the File Name. 7. Tap on Download. 8. When the Download Successful screen appears, tap on OK. 9. Disconnect the Pocket PC from the UBA. NOTE: If the software fails to download, a forced download may be required. Refer to the latest revision of the UBA Series Operation and Maintenance Manual (JCM Part No R) for detailed information on performing a Forced Download. 2007, JCM American, Corporation 14 Part No R_Rev. 2

15 UBA - PC DOWNLOADING NOTE: This procedure assumes that: 1. The UBA Download Application (available at software/apps.asp) program has been pre-loaded onto the PC. 2. The USB Device drivers have been installed on the PC and 3. The UBA Software is available for download on the PC. Perform the following to initiate a PC download: 1. Make sure power is applied to the UBA. NOTE: When updating the same protocol software, the DIP Switches can be left in the operating position. 2. Connect the PC to the UBA via a standard USB (A[male]/ B[male]) cable connection. 3. Click on the UBA Downloader ICON to start the program download. 4. Use the BROWSE button to select the program data file to be downloaded into the UBA. 5. Click on the Download button. When the Target file has been Downloaded Successfully screen appears on the PC Screen, disconnect the USB Cable. The download is complete. 2007, JCM American, Corporation 15 Part No R_Rev. 2

16 AVAILABLE CLEANING CARD A JCM Waffletechnology Bill Validator Cleaning Card is now available (JCM Part No R)(Manufacturer s Part No. KWJCM-B2B15M). The cleaning card is designed to be used as a supplemental part of a Preventive Maintenance program to help in reducing dirt and paper dust build-up within a unit. This will optimize performance between regular Preventive Maintenance intervals.this is the only cleaning card authorized for use on the UBA Gaming Validator (See Figure 1). Figure 1 JCM Waffletechnology Cleaning Card Cleaning Card Pouch Cleaning Card CARD FEATURES A unique Waffletechnology design that hugs all surfaces to insure complete surface cleaning Specially designed scrubber patterns insure that belts and O-ring rollers are cleaned and lubricated to prevent them from drying out. DIRECTIONS FOR USE 1. Remove cleaning card from pouch and insert it into the Bill Validator. 2. The cleaning card will be accepted and rejected automatically. 3. Repeat this process several times to ensure build-up removal. 4. Insert and HOLD cleaning card while the Validator pulls on it to ensure proper belt cleaning. 5. Dispose of used card in an environmentally safe manner. For more information and a list of Authorized Waffletechnology Distributers visit: , JCM American, Corporation 16 Part No R_Rev. 2

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18 JCM American Corporation Regional Offices Western Region: Main 925 Pilot Road Las Vegas, NV (800) Office: (702) Fax: (702) North Western Region 9410 Prototype Drive, Ste. #22 Reno, NV Office: (775) Fax: (775) Mid-Western Region 3000 Dundee Road, Ste. #402 Northbrook, IL Office: (847) Fax: (847) Eastern Region 950 Tilton Road Suite 201 Northfield, NJ Office: (609) Fax: (609) Southern Region 4063 Ginger Drive, Ste. B Biloxi, MS Office: (228) Fax: (228) UBA Units Quick Reference Guide 2008, JCM American, Corporation Part No R_Rev. 2