AIC Conference Adam Richins

Transcription

1 AIC Conference Adam Richins VP of Customer Operations and Business Development

2 Our Customer Focus Where we want to be

3 Customer Rates National Average: 10.61

4 RATE DECREASE For Residential Customers -7.04

5 Environmental Stewardship U.S. Idaho Power U.S. Source: U.S. Energy Information Administration

6 Environmental Stewardship (cont)

7 Environmental Stewardship (cont) Idaho Power Co Nevada Power Co Puget Sound Energy Inc PacifiCorp Avista 0.00% 2.00% 4.00% 6.00% 8.00% 10.00% 12.00% Demand Response as % of System Peak Energy Efficiency as % of Retail Sales Source: U.S. Energy Information Administration

8 Strong Customer Satisfaction Business Overall CSI: West Midsize Overall Customer Satisfaction Index Based on a 1,000-Point Scale SMUD Idaho Power Seattle City Light West Midsize NorthWestern Energy El Paso Electric Avista PNM Source: J.D. Power 2017 Electric Utility Business Customer Satisfaction Study SM

9 Our Internal Focus

10 Culture lat er al think ing NOUN the solving of problems by an indirect and creative approach, typically through viewing the problem in a new and unusual light.

11 The Grid Project Area Electrical Network Monitoring, Control, & Optimization Efficient Operation Robust Electrical Grid Reliability Communications Infrastructure Enabling Investment IT/OT Operational Efficiency Customer Solutions Customer Satisfaction Structuring the Organization for Success Operational Efficiency Idaho Power Distribution System Strategic Roadmap Tactical (year 1-5) Strategic (year 6-15) Select & Pilot IVVC Control System Evaluate T&D SCADA Functions Define Distribution Systems Control Strategy Deploy OMS Implement IVVC Control System (Replace ACC) Continue Implementation and Refinement Lowest Performing Feeder Program Define, Implement SCADA - EMS / Distribution Functions Phase 1 Add Reclosers/Switches with Com Test & Select Communicating fault indicators Build Out COMS Backhaul Deploy Land-Mobile Radio Upgrade Mature & Align Enterprise Service Bus Investigate & Test Fault Locating Software Enterprise Data Analytics Expand PI Historian Substation Automation & Adaptive Protection Build Out Field Area Network (FAN) Migrate & Repurpose Legacy COMS Network Refine Electric Model Management Define & Coordinate Proactive Customer Solutions between COEC and Customer Service Provide COMS Support (FAN) Define and Implement Distribution Data Collection to Inform Customers Align Resources between IT and Operations Provide DSCADA IT Support Proactive IVR Expand IVVC Control System Distribution Management System (Applications & Coordination) Plan, Incorporate, & Optimize Utility & Customer Scale Distributed Energy Resources, Energy Storage & Electric Vehicles Phase 2 SCADA Controlled Tie Switches / Reclosers Automated Fault Location System Cloud-Based Historian Maintain and Update Cyber-Security Strategy & Practices Implement & Expand Communicating Fault Indicator Coverage Consider & Implement Smart Inverter Requirements for Residential & Small Commercial PV Expand and Modernize Demand Load Control System Provide FLISR IT Support Provide DMS IT Support DER Management System (DERMS) FLISR Phase 3 - Full Automation on High-Impact Feeders Secure Internet of Things (IoT) Device Communication (Customer side of meter) Deploy Cloud-Based Analytics Strengthen Proactive Customer Engagement Migrate to use Demographic Targeting of Offerings Define & Implement Change Management Strategy (supporting all equipment technology, systems, process, and people changes) Transform Operations Enhanced Situational Awareness / Expert System

12 The Grid (cont) Northwest Idaho Import ATC =0 MW Montana Idaho Import ATC = 0 MW Midpoint West ATC = 0 MW Sierra - Idaho Import ATC = 0 MW Borah West ATC = 36 MW Bridger West Import ATC = 60 MW

13 Customer Experience I matter to Idaho Power. Idaho Power is my trusted energy advisor. I can count on them to provide reliable service, promptly address my needs, and create innovative solutions. It is easy to do business with them, and they are engaged in my community.