Intergraph s InService. Outage Management Solution

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Milton Greene
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1 Intergraph s InService Outage Management Solution

2 THE SITUATION MANUAL DAY TO DAY PROCESSES CUSTOMER EXPECTATIONS REGULATORY REPORTING STORM EVENTS v

3 ELECTRICAL NETWORK GENERATION TRANSMISSION DISTRIBUTION RETAIL ENERGY MANAGEMENT SYSTEM OUTAGE MANAGEMENT SYSTEM METERED 4/30/ Intergraph Corporation 3

4 WHAT IS AN OUTAGE MANAGEMENT SYSTEM A Computer-based tool to; Become aware of faults and emergencies Diagnose, predict and locate outages Provide feedback to affected customers Dispatch restoration crews Capture restoration efforts and activities Provide regulatory & operational reporting Manage the Network Enable mobile computing

5 LIFE CYCLE OF A CALL

6 LIFE-CYCLE OF A TROUBLE CALL CUSTOMER CALLS CUSTOMER NOTIFIED POWER RESTORED CALL ACKNOWLES OMS TAKER ANALYSES DETERMINES CALL CREW PROBLEM AUTOMATICALLY FIXES ISSUE JOB PROVIDED RECORDES CUSTOMER AGAINST EXISTING WITH CONTACTS CREATES DISPATCHES LOG ALL ELECTRICAL A NEW CREW OFF UTILITY JOB, OR, OUTAGE JOBS IN THE SYSTEM TIMES, CONFIRMS SYSTEM RESOURCES AND NETWORK RECOMMENDS AND A PLANNED OR INFORMATION CONSUMABLES CUSTOMER IVR PREDICTS IDENTIFIES LOCATION NOTIFIED CALLER EXISTING BEST CREW OR, USED UPDATES AND OF THE MATCHES OUTAGE DETAILS BASED ROUTE BY COMMUNICATES DISPATCHER CAUSE JOB OR TEXT STATUS DRAGS AND FROM REGULATORY HAPPY ON THE ENROUTE CUSTOMER ELECTRICAL AND ESTIMATED IVR AND REPORTS DROPS RESTORATION OUTAGE ANY ARRIVES INFORMATION CONNECTIVITY OF THE TIME INFORMATION TO NETWORK AND CREW IS SYSTEM CAPTURED GENERATED CALL BACK OPTION ROUTING CALL TAKEN ANALYSIS FIELD CREW DISPATCH 4/30/ Intergraph Corporation 6

7 BENEFITS OF OUTAGE MANAGEMENT SYSTEMS

8 INSERVICE BENIFITS Increase Operational Efficiency Improve Network Reliability Reduce Operational Costs Improve Customer Satisfaction Reduce Time to Restore Power Enhance Crew Management 4/30/ Intergraph Corporation 8

IMPROVING RELIABILITY RESTORATION TIMES REDUCED BY 30% Time to LOCATE Time to RESTORE Time to ASSIGN Time to TRAVEL 30% Time Savings Time to DIAGNOSE Time

9 IMPROVING RELIABILITY RESTORATION TIMES REDUCED BY 30% Time to LOCATE Time to RESTORE Time to ASSIGN Time to TRAVEL 30% Time Savings Time to DIAGNOSE Time to REPORT 66% REDUCTION 23% 11% TOTAL OUTAGE DURATION REDUCTION REDUCTION * Based on the experience of Progress Energy 4/30/ Intergraph Corporation 9

10 CUSTOMERS 4/30/

CUSTOMER SPOTLIGHT: LARGE CPFL in Brazil to complete InService implementation in November this year to

Petersburg Headquarters: Detroit Began in 1881 Began in 1882 Began in 1949 Began in 1903 Headquarters:

6 Million Electric and 460,000 Gas customers 2000 square miles OMS customers since 2001 Headquarters:

11 CUSTOMER SPOTLIGHT: LARGE CPFL in Brazil to complete InService implementation in November this year to manage 6,000,000 customers Subsidiary of Exelon Subsidiary of TXU Corp Headquarters: St. Petersburg Headquarters: Detroit Began in 1881 Began in 1882 Began in 1949 Began in 1903 Headquarters: Chicago Pennsylvania s largest utility 1.6 Million Electric and 460,000 Gas customers 2000 square miles OMS customers since 2001 Headquarters: Dallas Largest utility in Texas, 6 th largest in US 3M Customers 27,000 square miles OMS/MWFM customer since Million Electric Customers 20,000 square miles InService customers since mobile clients Largest utility in Michigan 2.2 Million Electric Customers 7,600 square miles InService customers since mobile clients 4/30/ Intergraph Corporation 11

CUSTOMER SPOTLIGHT: MEDIUM Headquartered in Green Bay Headquarters:

KS Subsidiary of Integrys Energy Northern Wisconsin and Upper

Gas customers OMS customer since 2006 Formed in 1939, history back

InService customer since 2001 155 mobile clients Operations MT, SD

miles of distribution lines 266,000 Gas customers OMS customer

electric customers 35,000 miles of distribution lines Largest

12 CUSTOMER SPOTLIGHT: MEDIUM Headquartered in Green Bay Headquarters: Knoxville, TN Headquarters: Sioux Falls, SD Headquarters: Topeka, KS Subsidiary of Integrys Energy Northern Wisconsin and Upper Michigan Began in ,500 sq miles 480,000 Electric and 300,000 Gas customers OMS customer since 2006 Formed in 1939, history back to ,000 Customers (Electric, gas, water, waste water) InService customer since mobile clients Operations MT, SD Formed ,400 electric customers Serve 297 communities 20,000 miles of distribution lines 266,000 Gas customers OMS customer since 2011 Began in 1909 as Kansas Gas and Electric Company 687,000 electric customers 35,000 miles of distribution lines Largest electric utility in Kansas, OMS customer since /30/ Intergraph Corporation 12

INSERVICE CUSTOMERS United States Central Vermont Public Service Cobb Energy DTE Energy El Paso Electric Empire Electric District Huntsville Utilities Integrys Kansas City Power & Light Knoxville

13 INSERVICE CUSTOMERS United States Central Vermont Public Service Cobb Energy DTE Energy El Paso Electric Empire Electric District Huntsville Utilities Integrys Kansas City Power & Light Knoxville Utility Board Lafayette Utilities System Northwestern Energy OnCor PECO Energy PREPA Progress Energy Florida SMUD Westar International AMGA, Italy ATCO Electric, Canada Aurora Energy, Australia CEM Macau China Chilectra, Chile CPFL, Brazil Enersource, Canada SA Power Networks, Australia FortisAlberta, Canada Horizon Utilities, Canada Hydro One Brampton, Canada Hydro Ottawa, Canada London Hydro Niagara Falls Hydro NBB, Germany RGE, Brazil SMAS, Portugal Veridian Connections, Canada Whitby Hydro, Canada Yunnan Power, China 4/30/ Intergraph Corporation 13

14 SMART GRID

TECHNOLOGY TRENDS SMART GRID Movement from static infrastructure and operation as-designed to a dynamic living infrastructure and proactive delivery management Static Infrastructure Dynamic

15 TECHNOLOGY TRENDS SMART GRID Movement from static infrastructure and operation as-designed to a dynamic living infrastructure and proactive delivery management Static Infrastructure Dynamic Infrastructure Manual Inspection and Reads Periodic Maintenance Upstream Control Manual Switching General Knowledge Conditions Physical Security Self Monitoring, Diagnosis & Reporting Condition Based Predictive Maintenance Automated Analysis & Response Time-Correlated Environment Intelligent Remote Monitoring & Detection 4/30/ Intergraph Corporation 15

16 SMART GRID Automated Metering Infrastructure Distribution Network Analysis 4/30/ Intergraph Corporation 16

17 ROADMAP

INSERVICE PRODUCT ROADMAP CURRENT RELEASE NEXT VISION Version 8.3.

Decluttering Turn off/on View Individual Feeder Reassign Calls Transfer Customers Move customers from one transformer to another Configurable Schematic Map Display ERT Updates Version 9.2.

Sign On Switch Planning Improvements NetViewer & NetDispatcher Refresh Improve basic workflows and look/feel Browser independent Simplified logging and diagnostics Improved configurability Improved

18 INSERVICE PRODUCT ROADMAP CURRENT RELEASE NEXT VISION Version Features Smart Grid AMI Integration DNA DNA/DMS Integration for Power Flow Capacitor Operation/Control Voltage Regulators Technology updates Client Side Windows 7 and Oracle 11G Support Map Decluttering Turn off/on View Individual Feeder Reassign Calls Transfer Customers Move customers from one transformer to another Configurable Schematic Map Display ERT Updates Version Plans Hardware and Technology Upgrades Windows 7 Clients Oracle 11gR2 Windows Server 2008 Support for Virtualization Usability Improvements TA Performance Temporary Devices Custom Columns Single Sign On Switch Planning Improvements NetViewer & NetDispatcher Refresh Improve basic workflows and look/feel Browser independent Simplified logging and diagnostics Improved configurability Improved scalability and performance Support for live data in monitors Outage Reconciliation Consistency with InService workflows and rules MobileTC 64-bit Support Enhanced Functionality Client Side Routing Turn by Turn Navigation Single Sign on Vision Technology and Platform Upgrades CAD 9.3 Oracle 12G SQL Server 2012 Incremental Electrical Model Connectivity Updates Incremental Updates for SCADA Device Changes Full Edge Frontier Interoperability AMI Enhancements WPF Monitors vs. Dialogs Dynamic Map Symbology Smart Phone application for field crew 18

19 Questions? SMARTERDECISIONS 4/30/ Intergraph Corporation 19

Smart Distribution Technology

Smart Distribution Technology Presentation Agenda Alabama Power Company, A Southern Company Distribution Automation Supervisory Control And Data Acquisition (SCADA) Multiple Address System (MAS) communications