Automating Physical Infrastructure Documentation. David Cuthbertson Director

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1 Automating Physical Infrastructure Documentation David Cuthbertson Director 1

2 AssetGen Overview UK based Cirencester, Glos, UK Sister company - Square Mile Systems Develop toolsets and techniques for end to end systems and service mapping of complex infrastructure Training, project planning, integration, data capture, process development Industry bodies & roles BCS-Config Mgmt Specialist Group - Committee BCS ITIL Specialist Group ex Chairman National Outsourcing Assoc. - Director LinkedIn Data Center Engineering / Ops Mgmt Business Processes Departmental, Company Services End user, infrastructure, supplier Applications PC, server, mainframe, SOA Virtual Infrastructure PCs, Network, Servers, Storage, DBMS Hardware Infrastructure PCs, Network, Servers, UPS, Storage, Other Fixed Infrastructure (Cabling, Power, Cabinets, Rooms, Buildings) Physical Infrastructure 2

3 Infrastructure documentation doesn t happen by chance! Risks and costs multiply as system complexity increases

4 Infrastructure Documentation What do you think I mean? Floor plans Rack layouts Project & task plans Wiring records Network and system diagrams Purchasing records Inventory lists Power diagrams Etc Typical Issues 1. Too much 2. Not enough 3. Not trusted 4. Wrong format 5. Not used 6. Cost of gathering data 7. Cost of producing the end result 8. Time from change to update. Cost of maintaining 10. Skills 4

5 Changing Infrastructure Requirements BEFORE AFTER No. of Servers per cabinet Power Dissipated per cab W 3kW - 25kW Current service to cabinet 16A 2x32 A or 3 phase Types of Equipment Servers Blade Servers Monitor Power Distribution Units KVMs MidSpan Boxes Power Strips Disk Arrays (Storage) UPS Smart Power Strips Regular Power Strips Network types 100M 1G, 10G, SAN No. of Cables Power 1 or 2 2 to 6 (per server) Network 1 or 2 5 to 10 Cabinet Total

6 Common Components Different Practices 6

7 Infrastructure Management Maturity Reactive Repeatable Defined Managed Optimised Individual approach Some process Often informal Process documented and explained Process checked and reviewed for gaps Process open to external audit and updated regularly As we move to the right we typically need to; 1. Reduce reverse engineering team based infrastructure knowledge 2. Enable separation of roles design, implement, operate, risk, out task 3. Optimise resources plan, manage and re-use capacity 4. Communicate to others changes, risk, metrics, billing, compliance 7

8 Documentation Lots of Wasted Effort? Lifecycle Design Bid Project Build Handover Operate MACD Controls Risk management Examples Cabinet Patch Panel Server 8 Formats Paper Word CAD Databases Monitoring systems Data centre toolsets Cable management Internal web portals Work flow service desk Test results And so on.

9 LINK 10/100 LAN CURRENT ON = I OFF = U BLINK = REMOTE OUTLET # FEATURE SERIAL I/U TOGGLE V ~ 50~ 60Hz 1.2A RESERVED STATUS LINK 10/100 LAN CURRENT ON = I OFF = U BLINK = REMOTE OUTLET # FEATURE SERIAL I/U TOGGLE Who Should Maintain? Copper Fibre Power Firewall Server Storage Innovation often requires changes in roles and working practices KVM Switch

10 Data Centre Data Connectivity Example 1. Cabinet Patching 2. Zone and Backbone Cabling 3. Service Patching 4. Services Presentation SW-BHAM-01 Network UK_BIRM_UX01 Patch Panel Copper Patch Panel Patch Panel Patch Panel SW-BHAM-02 Storage KVM Patch Panel Fiber Patch Panel 5. Direct Patching A.Build local patch B.Troubleshoot end to end path C.Move all connectivity 6. Direct Connection 10 Other PBX/Voice Video WAN

11 Automation (1) 1. Don t look back 2. Reduce Data Sources Buildings & Locations Fixed Infrastructure racks, cabling, power Inventory Word Word Word Word Word Word 4 Connectivity 5 Presentation Trusted sources 11

12 Automation (3) 3. Use Existing Toolsets More Effectively Lists/Inventory Diagrams Examples Inventory to rack layout Inventory to network diagram Rack list to floor plan Power usage to floor plan Database Power usage to floor plan Switch links to network diagram 12

Automation (4) Specialist Toolsets Physical Changes Location and position Resource reservation for projects Physical connectivity Audits and manual data gathering Impacts and dependencies Adds, moves

13 Automation (4) Specialist Toolsets Physical Changes Location and position Resource reservation for projects Physical connectivity Audits and manual data gathering Impacts and dependencies Adds, moves and changes Updates Outputs Typical Outputs Capacity management space, power, connectivity Change impact analysis impact, risk, auditing Inventory extracts Custom reporting Trusted sources Discovery systems Monitoring tools Service desk CMDB Spreadsheets risk, contracts Recovery plans Project handover db Word Updates References Infrastructure Database(s) Physical plans Floor and rack diagrams Topology diagrams Networks, power, storage System & Architecture Maps ITIL services, applications 13

14 UK_BIRM01_BLADE-05 UK_BIRM01_BLADE-04 UK_BIRM01_BLADE-03 UK_BIRM01_BLADE-02 UK_BIRM01_BLADE-01 BLADE-BIRM01.BLADE-SW2 BLADE-BIRM01.BLADE-SW1 UK_BIRM01_BLADE-12 UK_BIRM01_BLADE-10 UK_BIRM01_BLADE-0 Different views of a server Claims Processing Accounts Receivable Accounts Payable Payroll NTU-TEST03 Payment Module Accounts Module Sage Payroll RTR-BHAM-01 Rack Position ACCOUNTS PAYROLL NTU-BHAM-01 Floor Plan PP PWR01-02-B PWR01-02-A BLADE_BIRM01 H/W Build SVRWIN001 Service impact UK_BIRMCC_PDU1 SW-BHAM- CORE1 SW-BHAM- CORE2 PWR01-03-A PWR01-04-A PWR01-05-A PWR A PWR01-07-A SW-BHAM-01 SW-BHAM-03 SW-BHAM-06 SW-BHAM-05 SW-BHAM-04 SW-BHAM-02 UK_BIRM_UX01 UK_BIRM_UX02 UK_BIRM_UX0 UK_BIRM_UX10 UK_BIRM_UX03 Power UK_BIRM_UX05 Supply UK_BIRM_UX07 UK_BIRM_UX04 UK_BIRM_UX06 UK_BIRM_UX08 PWR01-03-B PWR B PWR B PWR B PWR B Network Connections UK_BIRM_UX01 UK_BIRM_UX02 UK_BIRM_UX0 UK_BIRM_UX05 UK_BIRM_UX03 UK_BIRM_UX06 UK_BIRM_UX07 UK_BIRM_UX04 UK_BIRM_UX08 UK_BIRM_UX10 UK_BIRMCC_PDU2 14

15 Our Approach Business Processes Departmental, Company Services End user, infrastructure, supplier Service Mapping Applications PC, server, mainframe, SOA Virtual Infrastructure PCs, Network, Servers, Storage, DBMS Asset & Connectivity Management Hardware Infrastructure PCs, Network, Servers, UPS, Storage, Other Fixed Infrastructure (Cabling, Power, Cabinets, Rooms, Buildings) 15

16 AssetGen Technology Business Processes Departmental, Company Services End user, infrastructure, supplier AssetGen SysMap Applications PC, server, mainframe, SOA Virtual Infrastructure PCs, Network, Servers, Storage, DBMS AssetGen Connect Hardware Infrastructure PCs, Network, Servers, UPS, Storage, Other Fixed Infrastructure (Cabling, Power, Cabinets, Rooms, Buildings) SQL Server platform 16

17 AssetGen Connect Professional Desktop Version Multi-User Server Version Connect Professional Connect Professional Web Browser PC PC PC MS SQL Database MS SQL Database Connect Web Application Windows Server 17

18 Automation (5) Change The Work Flow Design Build Test Update Q. When would a rack diagram be updated with the position of a new server? Q. When would the patching records be updated for it s network connections? Q. Who would update the documentation? 18

19 Summary As IT complexity increases the need to improve controls and reduce change risks also increases The time and cost of changing is reduced significantly by better documentation automation being key to maintainability Most organisations cannot change without external help Systems, practices, data capture, maintenance, training It all starts with a good baseline of the physical infrastructure 1

20 Thank you David Cuthbertson

Documenting and Managing Infrastructure Connectivity

Documenting and Managing Infrastructure Connectivity David Cuthbertson Square Mile Systems Ltd david.cuthbertson@squaremilesystems.com www.squaremilesystems.com Square Mile Background Develop toolsets,