Business Case SoftwareONE AG

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1 Business Case SoftwareONE AG The Real Story behind Business Continuity Roman Lorenz Christoph Schnidrig Bojan Jancar

2 Intro Customer Datacenter Provider Integrator Vendor + Cisco + VMware u.a GlassHouse Technologies, Inc. 2

3 Initial Situation

Company with Swiss Roots 2014 Local presence in 60 + countries 2011 Sweden, Japan, HongKong, Indonesia, Phillippines, Thailand, Panama, Columbia, El Salvador, Honduras, Guatemala, Nicaragua, Costa

4 Company with Swiss Roots 2014 Local presence in 60 + countries 2011 Sweden, Japan, HongKong, Indonesia, Phillippines, Thailand, Panama, Columbia, El Salvador, Honduras, Guatemala, Nicaragua, Costa Rica, Australia Chile, France, Argentina, Finnland. Austria Uruguay, Puerto Rico, Mexico, Spain India, expansion in China UK, China, Malaysia Offices in Germany, Brazil, Netherland, Italy Fusion MicroWare / softwarepipeline.com AG 2004 Launch des VAR Assist Partner Programms 2001 Singapore Merger Softwarepipeline and SoftwareONE, Wisconsin Foundation Microware AG, Stans. Microsoft LAR Foundation SoftwareONE, Wisconsin, USA

5 NORMAL OPERATION EMERGENCY OPERATION Define Service Catalogue & SLA CRM ERP

6 IT- Service / Application business criticality classification Criticality classification Class A High business critical Full redundancy and backup / recovery on all system levels Separate Test & Dev system Full system and end to end monitoring Critical to keep customer SLA Has direct negative customer impact Negative financial impact Class B Business critical Redundancy and backup / recovery on important system levels System monitoring for important functions Class C Business supporting Basic redundancy for backup / recovery Basic monitoring of availability only Class D non classified No redundancy or backup as standard No monitoring as standard Availability MTTR*) 99.9% Max. 4h (with on-call support team) 99.8% Max. 8h (during Service Support operating hours) 98% Max. 48h (during Service Support operating hours) NA Best effort 10 business days (during Service Support operating hours) IT-Services and Applications MS Exchange, Navision, Main DC connectivity, Core IT-Infra (Citrix, Firewall, Anti-Spam, DHCP, AD/DNS) Lync, Extranet, Public Homepage, SAM Snow Customer Solution, B2B & B2C Connectivity, CRM, Direct Access, Wireless/Radius, Antivirus Networkshares, Printing, BI, End User SSL VPN, Intranet Sharepoint, Archiving, Client backup, efax, Core Enteo Infra, WSUS Department specific self-designed solutions eg. One Tube, Virus Office, TE TestLab, etc. *) Mean time to recover

7 Integrator s View Context of Risiko Management, Business Continuity and Disaster Recovery: Business / Service Performance Level 100% 1 Event / Disaster Standard Performance 3 x% 2 T t Zeit 1 Risiko Minimierung 2 Business Continuity 3 Disaster Recovery GlassHouse Technologies, Inc. 7

8 Solution Evolution

9 DataCenter - Challenge Data Center US Data Center CH Data Center SG LATAM Office

10 DataCenter - Solution Data Center US Data Center CH DR Site CH HA DataCenter Data Center SG LATAM Office

11 DataCenter CH Cloud Ready Infrastructure 50km 40Gbit/s 40Gbit/s 20 Gbit/s 58 TB net Storage

12 Key Components

13 Flexpod: Validated Designs Cisco UCS Manager Hypervisor Apps NetApp Storage Plug-ins Hypervisor Hypervisor Hypervisor Cisco UCS, Nexus and NetApp Storage Hypervisor agnostic VMware, Hyper-V, Citrix Many validated workloads Microsoft Private Cloud & Apps VDI, SAP, RedHat, etc. Joint Support Extensible Management with Open API s 13

14 Better Efficiencies with FlexPod Help IT Accelerate the Business Service Request Service Available Traditional Many Weeks or Months Design and Size DC Planning Procure Detailed Design Deploy Test With FlexPod Reference BoM Validated design Precise deployment Standard test plan DC Planning > 50% Faster Procure Deploy Test Service Available Preprovisioned FlexPod Rapid deployment of applications Shared pools meet most requirements DC Planning Procure Deploy Test Service Available Benefits Agile service delivery Higher productivity Faster deployment Higher quality Simpler planning 14

15 Business Continuity with MetroCluster Datacenter A Datacenter B 160km DWDM DWDM Sync Mirror 15

16 Backup/DR as a Service SnapMirror SnapVault OSSV Customers Datacenter Provider Datacenter e.g. 16

17 Solution Architecture GlassHouse Technologies, Inc. 17

18 DTO Crash Check Data DTO Clearance for User Lessons Learned (1) DR-Plan DR-Tests Operations Runbook Recovery from Disaster: DTO!? t Backup Window Infrastructure Restore Data Restore RPO (Recover Point Objective) RTO (Recover Time Objective) DTO (Decision Time Objective) - Processes - Boards / Groups - Information Flow - Crisis Handling - Decisions - Preparation with Use Cases GlassHouse Technologies, Inc. 18

19 Lessons Learned (2) Risk Analysis and Business Needs do not conflict with a technical solution Focus on Standards (FlexPod), do not re-invent the wheel Stick to the plan - no rotten compromises Do not focus on capex / tco is important in a growing company. Vendors offer flexible financing options. Global support & SLA is very important (Flexpod)

20 Outlook / Top-Of-Mind SoftwareONE s private cloud offering for the business Ready for future technologies like Windows Server 2012, In Memory Computing, Big Data Ready for BYOD strategies with VDI

21 Herzlichen Dank Roman Lorenz Christoph Schnidrig Bojan Jancar

FlexPod Data Center Solution. Presented by: Bernd Dultinger Date: December 1 st 2011

FlexPod Data Center Solution. Presented by: Bernd Dultinger Date: December 1 st 2011 FlexPod Data Center Solution Presented by: Bernd Dultinger Date: December 1 st 2011 What are we asked to do? Budgets go further and business goes faster Data Centers are at a Critical Juncture Empowered