KUWAIT NETWORKING EVENT February 13 th, Sponsored by UNITED FACILITIES MANAGEMENT

Transcription

1 KUWAIT NETWORKING EVENT February 13 th, 2014 Sponsored by UNITED FACILITIES MANAGEMENT

2 PAUL ZALLOUA Director of Operations United Facilities Management

3 AGENDA Quick Introduction of UFM Using Data, Reports and Benchmark Information to Better Manage Facilities Q&A

4 Quick Snapshot of United Facilities Management (UFM) Established 2007 as KUFM Among the first companies to specialize in Integrated Facility Management in Kuwait Full suite of Integrated Facility Management & Property Management Services Rapidly Expanding in the GCC & Middle East Regions Kuwait, Jordan & Oman

5 UFM is Currently Operating in 3 Countries Large-size Projects Marina World Ministry of Social Works Salalah Mall Oman Abdali Mall Jordan Mid-size Projects Shaheed & Medina Towers Saleh Shehab Resort GIC Tower Safir Hotels Small sized projects Over 30 Properties

6 AGENDA Using Data, Reports and Benchmark Information to Better Manage Facilities

7 IT IS ALL ABOUT DATA the saying goes

8 IT IS ALL ABOUT DATA What is your TCO per Building per gross area? What is the average MTBF on your AHUs in this facility? What is your common area operational cost per square meter? How many tons of waste does your facility generate per day? How many of it are recyclable? How many technicians per square meter of your Facility Assignable Area? What is your Facility Operating Expense per square meter? What is the average life expectancy of cooling chillers? How many security guards per square meter? How many service calls per trade per month? How much is your Facility energy Use? Your common area energy cost?

9 the Tip of Facility Managers Fingers Own and Collect a lot of Data Operational statistics Performance metrics Financial information Store Data in Mounds of papers Island computers CAFM or CMMS Interact with Data On a very limited basis Passive and reactive mode Questioning validity & credibility

10 the Tip of Facility Managers Fingers What to do with ALL that Data? Lack of time to examine Fear of what to find Resistance in sharing Questioning the effectiveness of using Data in decision making How to present it? Shall it be out? Will the staff understand it? What media to be used? Get a CAFM system and ALL issues are resolved!!!

11 What Facility Managers DON T Need Garbage IN Data Engine Garbage OUT

12 Facility Managers Need Reliability in Data Well Documented Information Precision Reference-able Intelligent Communicating Value Explaining Needs Enabling Comprehensive Decisions

13 Tactical day-to-day Decisions are made based on Data How can be certain that your Data is reliable? Data is not just Numbers Consistency in measurement Methodical in collection Precise in presentation Quality of Data Accurate Relevant Comparable Relevant & Applicable

14 What Facility Managers Need Smart Data IN Data Engine Smart Decisions OUT

15 Actionable Knowledge Model * Smart Data Operational Statistics Empirical Information Surveys Interviews Automated Systems Performance Measures Internal Metrics Research Reports Benchmarks Standards Best Practices Dashboards Scorecards Business Cases Financial Analysis Performance Analysis Data & Information Decision Tools Smarter Decisions (*) IFMA World Workplace, Author Alana F. Dunoff

16 Facility Managers Need Actionable Data FM are asking to Explain a need Justify a decision Implement new process Deploy new methods Good, Precise and Solid Data Provides Solid platform to convince management and stakeholders Improved perception of value and efficiency Deeper understanding of own organization Intelligent and factual answers to management questions

17 Where does Actionable Data come from? From all around the Facility Manager Paper mountains!!! CAFM/CMMS BMS and BIS Daily, monthly and quarterly reports Data Analysis Data and Information need to be streamlined Organized and analyzed Focus on the Right piece of Information And ask for that information on a regular basis

18 How to Validate Your Data? Need to be here The Bell Curve again!! Analysis and Results Financial Performance Where are you with respect to others Benchmark metrics Research Reports

19 Bell Curve Indicates where you stand Research Reports Benchmark Information Standard Performance Metrics Solid & Factual Reference

20 Facility Managers Need Solid Reference Points Research Reports & Findings Based on scientific methods Applicable to the region Scrutinized by empirical data Benchmarking at multiple levels International Regional Service Industry Manufacturer

21 International Reports & Benchmarking Information Provide General Guidelines Capture Industry, Services and Technology Trends Establish a Solid Business & Operational Aim

22 Regional Reports & Benchmarking Information Reflect Local Environment & Economical Conditions Focus on specificities of the region Get the Academic Community Involved

23 MEMFA is Championing The Localization Effort MEFMA s Facility & Equipment Reference and Estimated Service Life Research Report First of its kind in our Region Very important and welcomed step Report addresses technical parameters against our local environment

24 Conclusion We need more of MEFMA s similar Efforts & Output Require Cooperation with MEFMA to develop more reports Efforts should expand to include Benchmarking Indices, metrics, etc. Should focus on Quality of Service parameters as well not to limit it to only technical & financial aspects of Facility Management

25 Facility and Equipment Reference and Estimated Service Life Research Report ALI ALSUWAIDI MEFMA Board Member Vice President Idama Facilities Management Solutions

26 How long is a spring?

27 Asset reference service life Many sources Many opinions

28 ASHRAE Data gathered in 1976 Commonly referenced Estimated service life data has become reference service life data

29 ASHRAE Estimated service life values based on survey responses 68 respondents Respondents were asked for an opinion of life expectancy

30 Estimated service life

31 The Factor Method A. Quality of components B. Design level C. Work execution level D. Indoor environment E. Outdoor environment F. In-use conditions G. Maintenance level

32 Is the Middle East a harsh operating environment? Dubai Las Vegas Muscat Austin

33 Is the Middle East a harsh operating environment? Sand? Sea?

34 Case study Air-cooled centrifugal chillers - service life: ASHRAE 1978: 23yrs (Packaged centrif could be water-cooled ) ASHRAE 2011: >25yrs (Chillers, centrif could be water-cooled ) CIBSE Guide M: 20yrs (centrifugal could be water-cooled ) Stanford: 15-17yrs (Air-cooled electric drive)

35 Case study Dubai chiller had aluminium condenser fins Muscat chiller had copper condenser fins Dubai chiller coastal area Muscat chiller coastal + STP

36 Case study Air cooled chillers replaced after 12.5 years in Dubai Similar chillers replaced after 23 years in Muscat

37 MEFMA report provides several sources of service life data

38 MEFMA will collate service life data MEFMA facility component and equipment service life data Country City Facility Facility type Area type (Inland / coastal etc.) Gross floor Equipme area (m²) nt Tag System Type Equipment Type Capacity / Size Please complete spreadsheet when assets are replaced

39 شکریہ श क र य شكرا Thank you

40 PANEL DISCUSSION - Ali Al Suwaidi MEFMA Board Member / Idama FM Solutions - Abdulhadi Alalyak MEFMA Board Member / du - Paul Zalloua United Facilities Management

41 THANK YOU!