University of Massachusetts Boston College of Management MSIS 110: Introduction to Computers Fall Exam 1. Name:

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1 University of Massachusetts Boston College of Management MSIS 110: Introduction to Computers Fall Exam 1 Name: Answer all questions. If any cheating is discovered, severe sanctions will result. Indicate your responses in this sheet. No credit if responses are written elsewhere. PART # OF QUES. # CORRECT T/F 06 MCG 21 Short Ans. 06 TOTAL 33 Score /

2 True/False Indicate whether the sentence or statement is true or false. 1. Information is another term for data. 2. Data comes in four flavors: alphanumeric, image, audio, and video. 3. Costs are always the major consideration when buying computer systems. 4. The ability to upgrade is a very important factor when selecting the best computer hardware. 5. The Center button on the Formatting toolbar centers text vertically. 6. The menu bar never changes, regardless of the type of work being done in Excel. Multiple Choice Identify the letter of the choice that best completes the statement or answers the question. 7. Which of the following are examples of information systems? a. Automatic teller machines b. Scanning systems at grocery store point of sales registers c. Airport kiosks with Internet access d. All of the above 8. When a manager has an awareness and understanding of how to make information useful in supporting a task, she has: a. data. b. an application database. c. knowledge. d. a model. 9. Being able to produce information at a reasonable cost means the information is: a. reliable. b. economical. c. complete. d. timely. 2

3 10. In Figure 1.7, Box 1 represents: a. knowledge. b. processing. c. information. d. a computer. 11. The AnyWhere Corporation has a Compaq Pentium III based microcomputer. This item can be classified as: a. software. b. hardware. c. telecommunications. d. a database. 12. refers to all the hardware, software, databases, telecommunications, people, and procedures that are configured to collect, manipulate, store, and process data into information. a. Technology infrastructure b. Expert system architecture c. Systems architecture d. The Internet 13. The is the world's largest computer network. a. intranet b. WAN c. Internet d. extranet 14. Which of the following activities is included as part of the value chain? a. Inbound logistics b. Accounting c. Human resources d. All of the above 3

4 15. Figure 2.1 represents: a. the value chain. b. an Information systems. c. a general model of the firm. d. a traditional organizational structure. 16. is a downstream management activity of the value chain. a. Raw materials management b. Production c. Customer service d. Inbound logistics 17. Empowerment can result in: a. confusion in problem resolution. b. more upper management involvement. c. faster decision making. d. more red tape. 18. An employee of an automotive paint shop notices that the painting process can be completed faster by using a different nozzle. This is an example of: a. reengineering. b. quality management. c. continuous improvement. d. TQM. 4

5 19. Today's corporate mainframe generally is used for: a. end-user applications. b. managing large databases and files. c. Internet applications. d. DSS. 20. Supercomputers are often used for: a. complex spreadsheet applications. b. managing transaction processing systems. c. scientific and military research. d. Internet applications. 21. The structure of the hardware components of a computer systems is called: a. software. b. computer system architecture. c. CBIS. d. infrastructure. 22. A(n) program is a program that allows you to accomplish the specific task, or tasks, for which that program is designed. a. Web browser c. word processing b. application d. presentation graphics 23. The Microsoft Office XP Professional Edition does not include. a. Microsoft Word 2002 c. Microsoft Outlook 2002 b. Microsoft PowerPoint 2002 d. Microsoft WordPerfect Microsoft Word is a(n). a. area in the computer s main memory in which Microsoft Office text files are stored temporarily b. program included with Windows 95 that can be used only to create or edit text files, smaller than 64K, that do not require formatting c. classified password that prevents unauthorized users from accessing a protected Microsoft Office item or document d. full-featured word processing program that can be used to create and revise professional looking documents efficiently and economically 25. is the process of changing the way letters, numbers, punctuation marks, and symbols appear on the screen and in print. a. Document formatting c. Paragraph formatting b. Character formatting d. Object formatting 5

6 26. To complete an entry into a cell, click the. a. Enter box c. Cancel box b. Function box d. Name box 27. A character with a point size of 10 is about of an inch in height. a. 10/18 c. 10/72 b. 10/36 d. 10/144 Completion Complete each sentence or statement. 28. A(n) is a formal collection of people and other resources established to achieve a set of goals. 29. The organizational structure shows a hierarchy of decision making and authority. 30. results in radical redesign of business processes. 31. The bottled water was better than Kent Blaise expected. In his opinion, it was a product. 32. Unlike RAM, memory keeps its contents when power is shut off. This makes it ideal for digital cameras. 33. Data converts human-readable data into machine readable form. 6