Troubleshooting & Support. About FIDM Student . How to Get Started

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Myron Small
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1 About FIDM Student The FIDM web-based system for students is provided by LotusLive. Your account username will in most cases be your first initial and last name. For example, Jane Doe s elearning username is jdoe, and her account would therefore be jdoe@us.fidm.edu. You will have 25 gigabytes of space in this account. It is your choice on how you use this service, but be aware that you are bound by the rules outlined in the FIDM Technology Use Policy, which can be found in the FIDM Portal. You will retain your FIDM Student address until you graduate or permanently withdraw from school. How to Get Started Invitation, Registration & Set Up You will receive an invitation from LotusLive with a link to register and set up your new FIDM Student account. Upon log in, you will set the password of your choice. After setting up your account, you can access your anytime at If you choose, you can also set up your phone or other applications to access your FIDM Student .

How to Log In 1. Access the FIDM Student Email log-in page at http://us.fidm.edu. 2.

(This information was emailed to your official email on record at FIDM.) 3.

Access the FIDM Student Email log-in page at http://us.fidm.edu. 2.

(If you do not see this link, please contact support at admin@us.fidm.edu.) 3.

2 How to Log In 1. Access the FIDM Student log-in page at 2. Enter your FIDM Student address and your password. (This information was ed to your official on record at FIDM.) 3. Click the Log In button. Forgot Your Password? 1. Access the FIDM Student log-in page at 2. Click on the Forgot Password link. (If you do not see this link, please contact support at 3. Enter your FIDM Student address. 4. Click the Continue button. 5. The FIDM Student system will send you a Password Reset Link to your personal account, which is the account that you provided FIDM at the time of registration. (As a reminder, this personal account can be updated through the FIDM Portal.)

6. Check your personal email account for delivery of the Password Reset Email. Visit to the Password Reset Link that has been provided to you in the email. 7.

3 6. Check your personal account for delivery of the Password Reset . Visit to the Password Reset Link that has been provided to you in the The Reset Your Password page will open and will prompt you to reset your password. 8. Enter your new password in both of the boxes on the Reset Your Password page. Be mindful of the password rules which can be found by selecting the Password Rules link. 9. Make sure to note your password in a safe place and click the Continue button. 10. You will be redirected to the FIDM Student log in page. Log in again using your new password. 11. If you need further assistance, please contact support at admin@us.fidm.edu.

How to Forward your Mail to an Personal Email Address Incoming messages that are sent your FIDM Student Email account can be automatically forwarded to your personal email address. 1.

4 How to Forward your Mail to an Personal Address Incoming messages that are sent your FIDM Student account can be automatically forwarded to your personal address. 1. Access the FIDM Student log-in page at 2. Enter your FIDM Student address and your password. 3. Click the Log In button. 4. Click the Preferences tab at the top of the page. 5. Click the Forwarding link in the left menu. 6. Select the option for Forward all incoming messages to and enter your personal address. 7. Check the box Save a copy to my Inbox to save a copy of all of your s in your FIDM Student account. 8. Click the Save button to save these changes to your account.

5 How to Configure a FIDM Student Account in Other Clients You can set up other clients like Outlook, Eudora, Gmail, and even your iphone or Android-based phone to check your FIDM Student account. The steps to do this vary greatly between different clients. See the details below for essential data that you will need in order to make these programs work with your us.fidm.edu account. First, you will have options to choose IMAP or POP. IMAP is generally considered better since it allows you to use mail folders and it will synch up to show whether you have read and unread s. POP will work too and is easier to set up, though it offers less functionality and control. The information for both is outlined below. Login details Username: yourusername@us.fidm.edu Password: Your FIDM Student password (When asked for a username in any screen, always make sure to use your full FIDM Student address Incoming Server Setup Server name/host name/address (POP only): us-fidm-edu-pop.mail.lotuslive.com Server port (POP only): 995 Server name/host name/address (IMAP only): us-fidm-edu-imap.mail.lotuslive.com Server port (IMAP only): 993 Outgoing Server Setup Server name/host name/address (IMAP or POP): us-fidm-edu-smtp.mail.lotuslive.com Server port (IMAP or POP): 465 Security setup When asked for information such as: Security validation Use secure validation Verify certificate Enable SSL In the incoming or outgoing setup, always check or select Yes.

iphone & ipad Instructions Follow these steps to setup your FIDM Student Email account on Mail on an iphone or ipad. 1.

Next, under Add Account select Other. 4. Select Add Mail Account. 5.

6 iphone & ipad Instructions Follow these steps to setup your FIDM Student account on Mail on an iphone or ipad. 1. Locate and select the Settings icon on your device. 2. On the Settings screen, select Mail, Contacts, Calendars. 3. Next, under Add Account select Other. 4. Select Add Mail Account. 5. On the New Account screen, enter the following information: Name Address (FIDM address) Password Description (the name that you want to give to your on this device)

6. For the New Account settings, select IMAP and enter the following information: Incoming Mail Server Host Name (as shown on left) Username (FIDM Student Email) Password Outgoing Mail Server

Other Questions For answers to additional questions regarding your FIDM Student Email, visit the LotusLive Help page, https://mail-usw.lotuslive.com/scripts/help/help.cgi?

7 6. For the New Account settings, select IMAP and enter the following information: Incoming Mail Server Host Name (as shown on left) Username (FIDM Student ) Password Outgoing Mail Server Host Name (as shown on left) Username (FIDM Student ) Password 7. On the IMAP screen, turn the Notes option to OFF, and click the Save button to finish the setup. Other Questions For answers to additional questions regarding your FIDM Student , visit the LotusLive Help page, Help & Support If you run into any problems with your new account, please contact support at If we cannot resolve your problem, then we will escalate the issue directly to LotusLive.

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