Beacon Admin Walkthrough

Transcription

1 Beacon Walkthrough v.4 Background: Beacon is a text message-based emergency medical dispatching software designed by Trek Medics International specifically for communities where advanced emergency dispatching technologies are inappropriate or unaffordable. Purpose: The Beacon is an advanced, comprehensive walkthrough for select Beacon users to control all parameters and settings within the Beacon terminal. Those responsible for knowing the material contained in here include IT Administrators and Dispatchers. Objective: Successfully completing the walkthrough (approximately hr) will allow the user to manage and customize all aspects of Beacon to suit the specific needs of their emergency dispatching system. Completing the walkthrough will also allow the user to troubleshoot common user errors from the dispatchers and first responders.

2 Table of Contents Updated: Nov. 8, 07. Log In. Main Navigation. Navigation Sidebar 4. Dashboard 4.. Active Incidents 4.. Resources 4.. Alerts 5. Managing Resources 5.. Add/Manage Responders 5.. Responder Log In / Log Out, and Ad Hoc Messages 5.. Add/Manage Hospitals 5.4. Add/Manage On-Call MDs 5.5. Manage Hospitals / MDs 6. Create New Incident 7. Monitoring Incidents 8. Settings 9. Immediate Dispatch and Flights 0. Additional Configuration

3 . Log In Go to: Enter USER NAME Enter PASSWORD Click LOG IN

4 . Main Navigation 4 USER NAME The account that is currently being used to operate Beacon LOG OUT Click at any time to end the user s session DATA CENTER DROP DOWN Click to make the drop down menu appear to change data centers 4 DISPLAY NAVIGATION SIDEBAR Click to make the NAVIGATION SIDEBAR appear Active Incident First Responder Ping Location Completed Incident

5 . Navigation Sidebar HOME Returns you back to the original dashboard view NEW INCIDENT Click to create a new incident RESOURCES Click to view, add, edit, or delete registered resources, including: First Responders (Patient, Non-Patient, Non-Motorized) Hospitals and On-Call MDSs Dispatchers/First Responders INCIDENTS Click to view completed incidents SCANNER This feature is not yet enabled SETTINGS Click to view and configure a range of settings for Beacon, its Users, and its Responders. The ability to change settings depends on what permissions you have for your username.

6 4. Home Screen The DASHBOARD is accessible by clicking the HOME button found in the NAVIGATION SIDEBAR. 4. Active Incidents A # of current Active Incidents C A B B # of Completed Incidents for this Data Center C INCIDENT ID # Displays the reference ID # for individual incidents across ALL Data Centers. Incident ID numbers are color-coded to show whether an Incident is ACTIVE (Light Yellow) or COMPLETED (Green).

7 4. Active Incidents (cont.) D INCIDENT LOCATION E DATE/TIME STAMP F INCIDENT STATUS Displays the current (or final) status of the incident, such as WAITING FOR FR RESPONSES or INCIDENT COMPLETE. The time to the right ( AT [TIME] ) shows the time the INCIDENT STATUS was last updated. F D E G G INCIDENT CLASS Displays one of three types of Incident classes: Prehospital emergency Patient Transfer Other (Training, Testing etc.) J H I H EMERGENCY TYPE Displays the type of emergency as reported to the Dispatcher by the caller. This is not a diagnosis or even a necessarily accurate impression I INCIDENT COMMANDER Name of the Incident Commander, which is the first person to confirm they have located the patient and who can request more resources J INCIDENT REPORT Click to download a.xls (Microsoft Excel file) showing detailed data for this incident

8 4. Resources A FIRST RESPONDERS A list of Responders who are currently logged in, including: NON-MOTORIZED Responders with nonmotorized vehicle (e.g., on foot, bicycle, etc) A B C NON-PATIENT Responders with vehicles that cannot transport patients (e.g., motorcycle) PATIENT Responders with vehicles that that can transport patients (e.g., ambulance, eranger, pickup truck) Colors indicate the Responder s status; ASSIGNED (orange) meaning they are currently assigned to an active incident, and AVAILABLE (green) meaning they are available to be assigned to a new incident Click on the Responders name to view detailed information about that Responder s performance history C RESPONDER CONTROLS EDIT Change the Responders Name, Phone Number, Message Language, and Transport Mode REMOVE Delete Responders from the Data Center B -WAY SMS MESSAGE Sends -way SMS messages directly to individual responders LOG OUT Changes the Responder s status from On- Duty to Off-Duty MUTE Temporarily suspend a Responder s ability to receive new Incident Alerts

9 4. Resources (continued) D D MESSAGE ALL RESPONDERS Sends -way SMS message to all On-Duty Responders E E HOSPITALS Hospitals registered in Beacon to receive patients F MOBILE DISPATCHERS Those who can create incidents on their phones via text messages (i.e., not through the Beacon web interface) F Click on VIEW ALL to view and edit the full lists. Clicking on DETAILS takes you to the RESOURCES page

10 4. Alerts ALERTS This feature is not yet implemented. This will display specific Alert Messages taken from the SCANNER.

11 5. Managing Resources B A 5. Add/Manage Responders Click on RESOURCES on the NAVIGATION SIDEBAR, A B Then click on NEW FIRST RESPONDER C Enter New First Responder s NAME (first and last) D E Enter their PHONE NUMBER, including a + sign and their International Area Code (e.g., + for US, +977 for Nepal) LOCALE Select Language (EN = English; ES= Spanish; HT= Haitian Creole; SW = Swahili) C D F Select TRANSPORTATION MODE See 4. Resources (slide 8) for description of transportation modes E G Click MODE Note: A First Responder can only be registered to one Data Center at a time F G

12 5. Add/Manage Hospitals A Click on RESOURCES on the NAVIGATION SIDEBAR, A B B Then click on VIEW ALL in the HOSPITALS window. C Enter NAME of Hospital D Enter ADDRESS of Hospital E Click Create C F EDIT Click to edit a Hospital s information D G REMOVE Click to remove a Hospital from Data Center E F G

13 5. Add/Manage MDs (Physicians) A B Click on RESOURCES on the NAVIGATION SIDEBAR, Then click on VIEW ALL in the HOSPITALS window A B C Click NEW MD in the HOSPITAL LISTING window. MDs get advanced notification when a patient is en route to the hospital. I D Enter NAME of MD E F Enter their MOBILE PHONE NUMBER, including a + sign and their International Area Code (e.g., + for US, +977 for Nepal) Click Save C G EDIT Click to edit an MD s information H REMOVE Click to remove an MD from Data Center D G H I SETTINGS Takes you to general data center settings E F

14 6. Create New Incident Enter DISPATCHER NAME (should be your full name) 4 Enter INCIDENT LOCATION (should be a physical description if an official address is not available) Click on the appropriate map location to PLACE THE PIN MARKER Enter TOTAL NUMBER OF RESPONDERS desired 5 Enter MINIMUM NUMBER OF VEHICLES desired Select INCIDENT CLASS 7 Select EMERGENCY TYPE 6 8 Select CREATE INCIDENT 7 8

15 7. Monitoring Incidents Select VIEW INCIDENT DETAILS from the new pop-up screen. 4 To monitor your incident in real time, scroll down to MESSAGE LOG > SHOW to see all INITIAL ALERT message and Replies MESSAGE LOG Displays Requests for Assistance sent to all Available First Responders for a specific incident, as well as their replies Continue scrolling to view all INCIDENT MESSAGES. This section shows all messages for ASSIGNED RESPONDERS 4 COMMENT In this field, Administrators and Dispatchers can leave comments regarding the specific incident (Click Enter to save comments)

16 7. Monitoring Incidents (continued) 5 TOTAL SENT Total number of Requests for Assistance sent by Beacon to Available First Responders; includes both Initial Alerts and Requests for Additional Resources 6 6 ON TIME REPLIES Number of replies received from First Responders by Beacon within Flights and (See: Part 9. Immediate Dispatch and Flights) LATE REPLIES Number of replies received by Beacon after Flight RESOURCES CONFIRMED Provides a summary of the number and type of First Responders who have confirmed they can respond to the incident Click SHOW to view the MESSAGE LOG 0 When Beacon receives a new message from a Responder related to the current Active Incident, the BACK TO PANEL button will flash green, indicating that it needs to be clicked to show the most updated Messages

17 7. Monitoring Incidents (continued) MESSAGE LOG Shows all Initial Alert Messages sent to First Responders Shows First Responder s Name and Phone Number 4 5 Summary of Request for Assistance sent from Beacon to First Responder Reply to Request for Assistance sent from First Responder to Beacon Arrows scrolling through Message Logs for all individual First Responders 6 Hide closes the dropdown menu, hiding the MESSAGE LOG 4 5 6

18 7. Monitoring Incidents (continued) 7 7 INCIDENT MESSAGES Shows all messages between Beacon and First Responders, but ONLY for First Responders who have confirmed they can attend the incident REPORTING PARTY Show s the Dispatcher s phone number If the Incident is created through the Beacon web terminal, it will say Admin If the Incident is created by someone on their mobile phone, it will display their phone number 9 Shows Responder s Name and Phone Number

19 7. Monitoring Incidents (continued) 0 MESSAGES SENT Messages in the blue boxes on the left are those sent by Beacon and received by the First Responders (outgoing) MESSAGES RECEIVED Messages in the yellow boxes on the right are those sent by First Responders and received by Beacon (incoming) 0 Allows users to scroll between First Responders and view their incident messages. On-Call MDs, Reporting Party, and any individuals listed on the NOTIFICATION LIST (see SETTINGS) are also available to view by scrolling

20 8. Settings To go to SETTINGS, click on the gear icon at the bottom of the NAVIGATION SIDEBAR. BEACON GATEWAY NUMBER The dedicated phone number that sends/receives SMS messages to/ from First Responders in this Data Center. First Responders who are using the SMS interface communicate with Beacon through this number. 4 Note: This is not a public access number like 9,, 999 etc. This number is for responders only, not shared with the public or published on the internet 5 EVENT NOTIFICATION NUMBER The mobile phone number of the Administrator assigned to this data center 5 4 MESSAGE LANGUAGE The language used in the Messages shown on the Incidents pages 5 ADMIN LANGUAGE The language used on the Data Centers administrative pages (the same ones you are reading right now)

21 8. Settings (continued) 6 MAIMUM NUMBER OF FRs per INCIDENT This number puts a cap on how many responders can be assigned to each incident. It is a default setting and can be changed when creating a New Incident 7 MINIMUM NUMBER OF FRs per INCIDENT The minimum number of First Responders required for Beacon to proceed with the incident response for this Data Center. Otherwise, Beacon will cancel the incident and tell the Dispatcher that no First Responders are available. 8 9 MINIMUM NUMBER OF TRANSPORT VEHICLES PER INCIDENT This number sets a limit for the minimum number of transport vehicles needed for each incident. If the maximum is 5 FRs and must be a transport vehicle, than only 4 FRs can be accepted without transport vehicles, unless 0 transport vehicles respond. For incidents with a higher rate of casualties, more transport vehicles can be expected. IMMEDIATE TIME DISPATCH LIMIT If a Responder replies to an Alert with an ETA lower than the Immediate Time Dispatch Limit, the FR will be accepted automatically

22 8. Settings (continued) 0 TIMEOUT FLIGHT Refers to how long the first dispatch window stays open for First Responders to reply to the initial alert. TIMEOUT FLIGHT Refers to how long the second dispatch window stays open for First Responders to reply to the initial alert. UTC OFFSET The time zone different between the Data Center s location and Universal Time Code (UTC)/ Greenwich Mean Time (GMT) WHITE LIST ENABLED If checked, Mobile Dispatchers can start incidents from phone numbers registered in the MANAGE DISPATCH NUMBERS link under ADDITIONAL CONFIGURATION DATA CENTER ON? Can be used to shut down Data Center entirely when unchecked 5 5 OUTGOING MESSAGE SERVER Shows which SMS Gateway is being used to send messages to First Responders (Twilio, Bongo, etc.) 6 6 CATCHMENT AREA LONGITUDE/LATITUDE Enter the GPS coordinates from the center of your Catchment Area to center the Data Center s maps

23 9. Immediate Dispatch and Flights In the following examples, the times in SETTINGS are as follows: IMMEDIATE DISPATCH TIME LIMIT (IDTL) = 0 TIMEOUT FLIGHT = TIMEOUT FLIGHT = INITIAL ALERT Time = 0 min. TIMEOUT FLIGHT Time = min. TIMEOUT FLIGHT Time = min. FLIGHT FLIGHT min. min.

24 9. Immediate Dispatch and Flights (cont.) FR = First Responder ETA = Estimated Time of Arrival FR gives ETA < IDTL (<0 min.) FR gives ETA > IDTL (>0 min.) FR responds during Flight (Open for min. after Initial Alert) = FR is sent immediately = FR is sent when Flight closes, min. after Initial Alert FR responds during Flight (Open for min. after Flight ) = FR is sent immediately = FR is sent when Flight closes, min. after Initial Alert

25 0. Additional Configuration MANAGE NOTIFICATION LIST Takes you to a screen that allows you to add people who will see the Initial Alerts for the Data Center, but are not First Responders. Unlike for First Responders, the same phone number can be added to the NOTIFICATION LIST of many different Data Centers. MANAGE HOSPITALS Takes you to the Add Hospitals/ MDs section 4 MANAGE DISPATCH NUMBERS Takes you to a screen where you can Add/Manage Mobile Dispatchers, who can start incidents from their phone 5 4 UNREGISTERED PARTIES This section shows messages sent to Beacon s number by those who are not registered as first responders. This could include members of the public who texted the wrong number, or First Responders who accidentally used another, unregistered cell phone to message Beacon. 4 CATEGORIES Not yet functional. This link will eventually allow Administrators to add and edit emergency categories (burn, fall, etc.)

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