Complete QOF invites via SMS, reducing time and postage costs whilst also reducing administration time

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2 What is MJog? Integrated with your clinical system, MJog will replace any current messaging services you use and provide automated reminders and Friends & Family Test messages (FFT) Complete QOF invites via SMS, reducing time and postage costs whilst also reducing administration time Send messages and questionnaires to patients via a smartphone App. (MJog Messenger, for Android & ios) Give patients the option to cancel appointments they cannot attend by replying to your messages

3 How MJog Works EMIS / SystmOne (Appointments) MJog (Convert to messages) SMS / Smartphone

4 MJog Interface Available straight after the installation is complete, even if messages are not being sent Accessed via your web browser with support for multiple concurrent users Secure - Only available within the practice network Key administration and message features are available from the home page to reduce clicks-to-completion.

5 Automated messages Reminders Confirmation Message Up to 7 days prior to the appointment Confirmation of your appointment at [TIME] on [DATE] at [PRACTICE]. Please reply CANCEL if you cannot attend Reminder The day before the appointment Don t forget your appointment at [TIME] on [DATE] at [PRACTICE]. Please reply CANCEL if you cannot attend

6 Automated messages - 1 Reminders Patients can reply to the messages sent through SMS to cancel their appointment if necessary MJog reads the FIRST WORD of all replies Any message of Cancel will remove the appointment from your books Cancel messages are highlighted in red in the MJog inbox Patients are known to not always read instructions

7 Automated messages FFT 2 hours after the booked time of the appointment Should the patient respond to the first message Patients with multiple appointments will only receive 1 FFT survey every 30 days How likely are you to recommend [PRACTICE] to friends and family if they needed similar treatment? Reply 1 for extremely likely, 2 for likely, 3 for neither likely nor unlikely, 4 for unlikely, 5 for extremely unlikely or 6 for don't know -SPECULATIVEThank you for your feedback regarding [PRACTICE], if we could change one thing about your care or treatment to improve your experience, what would it be>

8 Automated messages FFT MJog will collate all FFT responses from patients into one area of the software. View your FFT performance at a glance Monitor patient satisfaction for individual sites or clinicians Export reports of satisfaction and comments with one click

9 Types of non-automated message Quick Text - Send messages to individuals straight from the MJog home page Your test results are back.. Now Message - Instantly send messages to small groups Your appointment has been cancelled Campaign Manager - Send messages to thousands of patients You are eligible for the Flu vaccination

10 Quick Text Select Quick text on the home page Select the patient using name, patient ID or mobile number Type or select your message. SEND!

11 Now Messages Go to Communicate with my patients Select, download or create a template Select your patients SEND!

12 Campaign Messages Reduce your postage costs at a stroke by using SMS in place of traditional letters Can be used for nearly any circumstance A four-stage process to completion Read code deliveries and responses straight to your clinical system

13 Campaign Messages - What? Write your message OR Select an existing template OR Download a new template from the MJog library

14 Campaign Messages - Who? Export your chosen list of patients from the PAS as a CSV spreadsheet Use the spreadsheet to import your patient list into MJog

15 Campaign Messages - When? Pick a date to send your messages For larger groups of patients, you can split up the list and send the messages over several dates Where a message may be regularly set to a list of patients, the campaign can be automatically repeated. Daily, weekly or monthly

16 Campaign Messages - Codes? Let MJog complete the admin for your recalls Assign read codes to: Delivery of your message; Where a message could not be delivered; Where patients respond to your messages Choose from any Read Code in your clinical system for your needs

17 MJog Smart Free-to-use App available for both ios and Android platforms Reduces SMS costs and allows for richer content No more false-responses, you provide the options for the patient to select. Backup to SMS - If a patient deletes the app from their phone, MJog can automatically fallback to SMS for their messages

18 What do Practices say? We sent a Health Campaign Message just one hour before a clinic started. By the time it had begun the clinic was running at full capacity! MJog s voice message is not just a text message read aloud, it is a fully interactive conversation. Giving patients the choice of being able to respond 24/7 has had a huge impact for us. MJog has increased patient awareness and take-up of our services, and is now starting to provide us with valuable information on patient behaviour and use of tobacco and alcohol. The main impact of MJOG has been to massively speed up the process of running campaigns. We mainly use it for our monthly recalls for our management of long term conditions.

19 One-stop shop for Support PDF guides, F.A.Q.s, videos and more available through Support Centre Specific help for every page of the software, in the top right corner of each page. Monthly webinars covering key topics of that moment

20 Next Steps MJog will contact you to arrange the installation and configuration Once your system is configured, you re ready to start! With your service installed, go to the Support centre and read ahead on any queries you may have about the software and service