Installation NN Nortel Media Application Server and Interactive Communications Portal. Release: MAS 6.1 and ICP 1.0 Document Revision: 01.

Transcription

1 Release: MAS 61 and ICP 10 Document Revision: 0109 wwwnortelcom NN

2 Release: MAS 61 and ICP 10 Publication: NN Document release date: 4 November 2009 Copyright Nortel Networks All Rights Reserved While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED The information and/or products described in this document are subject to change without notice Nortel, Nortel Networks, the Nortel logo, and the Globemark are trademarks of Nortel Networks Windows is a trademark of Microsoft Corporation All other trademarks are the property of their respective owners

3 Contents 3 New in this release 5 Features 5 Other changes 5 Rollback software 5 Introduction 7, security, and commissioning work flow 9 workflow 11 Preinstallation tasks 15 Unpacking and verifying the Nortel package 16 Recording the network configuration 17 Downloading the latest Nortel documentation 18 Nortel MAS hardware installation 19 Installing the MAS in the cabinet 20 Connecting MAS cables and peripheral devices 21 Connecting the MAS to the network 22 Platform Vendor Independent MAS hardware installation 23 Connecting MAS cables and peripheral devices 28 Installing the operating system and setup 28 Connecting the MAS to the network 29 Creating the virtual teaming adapter (optional) 30 PVI Checker operations 33 Obtaining mapvicheckexe 34 Running PVI Checker 35 Reviewing the PVI Checker results 35 TDM Gateway hardware installation (optional) 37 TDM Gateway hardware installation taskflow 37 Installing the Mediant Cabling the Mediant Changing the PCI Bridge driver on the Windows 2003 Operating System for the HP DL360G5 41 NN November 2009 Copyright Nortel Networks All Rights Reserved

4 4 Installing the TP260 PCI-x card in the chassis 42 Cabling the TP Software Preinstallation 47 Logging on to the MAS 47 Changing the computer name 48 Changing the network parameters for a Nortel-supplied MAS 49 Installing the network adapter component type 49 Restarting the MAS 50 ICP software installation 53 Installing ICP in GUI mode 54 Installing ICP in console mode 55 Installing ICP in silent mode 56 Software uninstallation 59 Uninstalling the software while preserving data 60 Uninstalling the software without preserving data 61 NN November 2009 Copyright Nortel Networks All Rights Reserved

5 New in this release 5 The following sections detail what s new in Media Application Server and Interactive Communications Portal (NN ) "Features" (page 5) "Other changes" (page 5) Features This document supports Media Application Server (MAS) for Release 61 and Interactive Communications Portal (ICP) for Release 10 with Feature Pack 3 Other changes See the following sections for information about changes that are not feature-related: "Rollback software" (page 5) Rollback software If an error occurs during software installation of ICP, the installer will remove the software package and return the system to the state it was in prior to the installation This affects the following section: "Installing ICP in GUI mode" (page 54) NN November 2009 Copyright Nortel Networks All Rights Reserved

6 6 New in this release NN November 2009 Copyright Nortel Networks All Rights Reserved

7 Introduction 7 Media Application Server (MAS) 61 is a software based, media processing server All media processing is performed in software on the host Central Processing Unit (CPU) The MAS architecture facilitates unique scalability for all core functions of the platform, including signaling, application execution, content management and media processing Nortel Interactive Communications Portal (ICP) is a software only platform based on the Media Application Server (MAS) 61 It is IP enabled with focus on Web Services and industry standards (IETF, 3GPP, and W3C) The platform is designed for generic multimedia processing and is based on open standards protocols ICP supports MRCPv1-based speech processing with either the Nuance Speech Server or the IBM Websphere Voice Server You install these resources on a separate Media Server node and not on the MAS ICP node For information about installing these speech resources, see Nortel Interactive Communications Portal Fundamentals - Speech MRCP (NN ) For additional information about ICP, see Nortel Media Application Server and Interactive Communications Portal Fundamentals (NN ) Navigation ", security, and commissioning work flow" (page 9) " workflow" (page 11) "Preinstallation tasks" (page 15) "Nortel MAS hardware installation " (page 19) "Platform Vendor Independent MAS hardware installation" (page 23) "PVI Checker operations " (page 33) "TDM Gateway hardware installation (optional)" (page 37) "Software Preinstallation" (page 47) NN November 2009 Copyright Nortel Networks All Rights Reserved

8 8 Introduction "ICP software installation" (page 53) "Software uninstallation" (page 59) NN November 2009 Copyright Nortel Networks All Rights Reserved

9 , security, and commissioning work flow 9 This following information provides an overall work flow that you must follow to properly install, secure, and commission the Media Application Server (MAS) and Interactive Communications Portal (ICP) The following steps outline the installation, security, and commissioning process These steps must be completed in order Step Step 1 Install ICP Step 2 Configure the security options Step 3 Commission the system Step 4 Configure the applications Document Nortel Media Application Server and Interactive Communications Portal (NN ) Nortel Media Application Server Administration and Security (NN ) Nortel Media Application Server and Interactive Communications Portal Commissioning (NN ) Nortel Media Application Server and Interactive Communications Portal Administration - Application Management (NN ), security, and commissioning tasks The following work flow shows the sequences of tasks you must perform to install, secure, and commission your system NN November 2009 Copyright Nortel Networks All Rights Reserved

10 10, security, and commissioning work flow Figure 1, security, and commissioning work flow NN November 2009 Copyright Nortel Networks All Rights Reserved

11 workflow 11 The following information describes software and hardware installation tasks This work flow shows you the sequence of tasks you perform to install the MAS for Interactive Communications Portal To link to any task, go to " navigation" (page 12) NN November 2009 Copyright Nortel Networks All Rights Reserved

12 12 workflow Figure 2 tasks navigation "Preinstallation tasks" (page 15) "Nortel MAS hardware installation " (page 19) NN November 2009 Copyright Nortel Networks All Rights Reserved

13 Other changes 13 "Platform Vendor Independent MAS hardware installation" (page 23) "PVI Checker operations " (page 33) "TDM Gateway hardware installation (optional)" (page 37) "ICP software installation" (page 53) NN November 2009 Copyright Nortel Networks All Rights Reserved

14 14 workflow NN November 2009 Copyright Nortel Networks All Rights Reserved

15 Preinstallation tasks 15 The following information describes the procedures necessary to prepare your system for the MAS installation Preinstallation taskflow This task flow shows you the sequence of procedures you perform before you install the MAS To jump to any procedure, go to "Preinstallation navigation" (page 16) NN November 2009 Copyright Nortel Networks All Rights Reserved

16 16 Preinstallation tasks Figure 3 Preinstallation taskflow Preinstallation navigation "Unpacking and verifying the Nortel package" (page 16) "Recording the network configuration" (page 17) "Downloading the latest Nortel documentation" (page 18) Unpacking and verifying the Nortel package Unpack the Nortel package and verify all required components are present Prerequisites Ensure you have the System Definition Package (SDP) The System Definition Package contains an inventory of all items shipped with your order NN November 2009 Copyright Nortel Networks All Rights Reserved

17 Recording the network configuration 17 Procedure steps Step Action 1 Check that all packages arrived according to the shipping list 2 Inspect all packages for external damage 3 Open the envelope marked Open me first, and then verify the configuration of the system 4 Unpack the system console, keyboard, and mouse (Nortel-provided hardware only) 5 Unpack all cables (Nortel-provided hardware only) 6 Remove all shipping brackets and shipping screws (Nortel-provided hardware only) 7 Conduct an inventory of received items against those listed in the SDP --End-- Recording the network configuration Record information for your network configuration Prerequisites If you are planning to configure security options, the server name must be in the Fully Qualified Name Domain (FQDN) format For example, <computername>usnortelcom Procedure steps Step Action 1 Record the server name of each MAS 2 Record the IP address for each MAS 3 Record the Proxy type for each MAS 4 Record the Proxy IP address for each MAS --End-- NN November 2009 Copyright Nortel Networks All Rights Reserved

18 18 Preinstallation tasks Procedure job aid Server Server name IP address Proxy type Proxy IP address Subnet Default gateway MAS 1 MAS 2 MAS 3 MAS 4 MAS 5 MAS 6 MAS 7 MAS 8 Downloading the latest Nortel documentation Download the latest Nortel documentation to obtain the most up-to-date information regarding your system by following this procedure Attention: The content of this documentation was current at the time the product was released It is recommended that you check the Nortel Web site to ensure you have the latest documentation Procedure steps Step Action 1 Go to the Nortel documentation Web site wwwnortelcom/supp ort 2 Click Voice, Multimedia & Unified Communications 3 Select Media Application Server 4 Download the latest documentation --End-- NN November 2009 Copyright Nortel Networks All Rights Reserved

19 Nortel MAS hardware installation 19 The following information describes how to install Nortel-supplied hardware Nortel MAS hardware installation tasks This work flow shows you the sequence of tasks you perform to install the MAS hardware To link to any task, go to "MAS Nortel hardware installation navigation" (page 20) NN November 2009 Copyright Nortel Networks All Rights Reserved

20 20 Nortel MAS hardware installation Figure 4 Nortel MAS hardware installation tasks MAS Nortel hardware installation navigation "Installing the MAS in the cabinet" (page 20) "Connecting MAS cables and peripheral devices" (page 21) "Connecting the MAS to the network" (page 22) Installing the MAS in the cabinet Install the MAS in the cabinet to mount and secure it in a holding place by following this procedure NN November 2009 Copyright Nortel Networks All Rights Reserved

21 Connecting MAS cables and peripheral devices 21 Prerequisites For more information about installing the server in the cabinet, see the server manufacturer s documentation Procedure steps Step Action 1 Install the brackets, rails or shelf as applicable to the server 2 Mount the server in a secure manner according to manufacturer s instructions 3 Repeat the above steps for additional servers --End-- Connecting MAS cables and peripheral devices Connect the MAS cables to various devices by following this procedure Prerequisites For more information about connecting the server power and Ethernet cables, see the manufacturer s documentation Procedure steps Step Action 1 Connect the LAN cables from the Ethernet ports on the server to an applicable Ethernet switch Attention: If using multiple network connections, install and connect both to the proper Ethernet switch 2 Connect the power cables to the server and to a properly grounded power source Attention: If using redundant power supplies, install and connect both NN November 2009 Copyright Nortel Networks All Rights Reserved

22 22 Nortel MAS hardware installation 3 Connect applicable peripheral devices such as a monitor, keyboard and mouse --End-- Connecting the MAS to the network Connect the MAS to the network by following this procedure Procedure steps Step Action 1 Check the physical connection to the router or switch 2 Ping the router or switch to test the network connection 3 Verify that the network interface cards (NIC) are properly connected by checking for full-duplex in the Broadcom Control Suite 2 4 To access the Broadcom Control Suite 2, click Windows Start, Settings, and then click Control Panel 5 To open Broadcom Control Suite 2, double-click the Broadcom Control Suite 2 icon --End-- NN November 2009 Copyright Nortel Networks All Rights Reserved

23 Platform Vendor Independent MAS hardware installation 23 The following information describes the procedures for installing the MAS on Platform Vendor Independent (PVI) purchased equipment Install the MAS hardware to setup your telephony system for software installation and configuration PVI MAS hardware installation prerequisites You must complete the following procedures for every MAS in the network If you are installing a rack-mounted server, install the server in the cabinet as described in the server manufacture s documentation When installing MAS on customer supplied hardware, you must run the PVI checker to ensure the hardware and software meets the minimum requirements See "PVI Checker operations " (page 33) for more details of the PVI checker operations ICP requires Microsoft Windows Server 2003 SP1 or later installed on hardware that meets the following specifications: Table 1 PVI checker ICP hardware requirements Hardware component ICP minimum ICP recommended Number of processor cores 2 8 Processor speed 12 GHz 25 GHz Processor L2 cache size 255 KB 512 KB Memory 2 GB 4 GB Number of network connections 1 2 (teamed as a virtual adapter) NN November 2009 Copyright Nortel Networks All Rights Reserved

24 24 Platform Vendor Independent MAS hardware installation Table 1 PVI checker ICP hardware requirements (cont d) Free space 3 GB free on any partition ICP software will be installed DVD Drive Exist Exist 3 GB free on any partition ICP software will be installed It is recommended that you create 2 partitions (C & D) The OS software should be installed n the C partition and ICP should be installed on the D partition Modem Optional Optional All ICP TCP & UDP ports are configurable ICP software requires the following ports and ports marked as Permit must be permitted if TCP/ICP filtering is enabled Table 2 Software Port List Port Type Permit in TCP Filter ICP Only Description 80 TCP Yes No SoapServer 443 TCP Yes No SoapServer TLS 636 TCP Yes No ECM TLS port for LDAP Note: This port can not be reconfigured 1812 UDP No No ECM RADIUS service 3306 TCP Yes No MySQL 3389 TCP Yes No Remote Desktop 3867 SCTP No No Diameter over SCTP 3868 TCP No No Diameter over TCP 3869 TCP No No Diameter over TLS 3998 TCP Yes No License Server 4001 TCP No No IvrMP MSLink 4004 TCP No No Sip UA MSLink 4005 TCP No No Resource Manager ExtSess 4014 TCP No No SIP UA cmd i/f 4015 TCP No No Resource Manager and i/f 5060 TCP Yes No SIP over TCP 5060 UDP No No SIP over UDP 5061 TCP Yes No SIP over TLS 7080 TCP No No ConfMP MSLink NN November 2009 Copyright Nortel Networks All Rights Reserved

25 Connecting the MAS to the network 25 Table 2 Software Port List (cont d) 8005 TCP No Yes Cisco ICM Web Service Note: This port needs to be enabled in the TCP/IP filter if Cisco ICM Web Service is being used 8080 TCP Yes No EM/ECM HTTP 8093 TCP Yes No ECM bind port for JMS 8193 TCP Yes No ECM TLS port for JMS 8443 TCP Yes No EM/ECM HTTP(s) TCP No No DiamC MSLink TCP No No DIamC and i/f TCP Yes No Resource Manager CPLink TCP Yes No IvrMP ssdata TCP Yes No ECM clustered JNDI Stub download TCP Yes No ECM TLS port for RMI queries on the clustered JNDI UDP No No ECM auto discovery clustered JNDI TCP Yes No ECM listening port for bootstrap JNP service TCP Yes No ECM port for the RMI naming service UDP No No ECM selecting primary security server using JGroup protocol TCP No No Resource Manager IPC TCP No No Legacy MPS Alarm deamon TCP No No Voice XML Interpreter IPC TCP No Yes CCXML Interpreter IPc TCP No Yes CTI Telephony Link Server IPC TCP No Yes CTI Message Controller Bus IPC TCP No Yes CTI Attach Data Service Provider IPC TCP No Yes CTI Voice API IPC TCP No Yes CTI Telephony API IPC TCP No Yes CTI Realtime Statistics Multicast Link Service IPC TCP No Yes CTI Telephony API Link Service IPC TCP No Yes CTI Telephony Link Service IPC TCP No Yes CTI Host Data Exchange Link Service IPC TCP No Yes CTI Realtime Statitics Multicast IPC TCP No Yes CTI IPML Service Provider IPC TCP Yes No CStore MSLink NN November 2009 Copyright Nortel Networks All Rights Reserved

26 26 Platform Vendor Independent MAS hardware installation Table 2 Software Port List (cont d) TCP Yes No CStore RTFT TCP Yes No IvrMP RTFT Table 3 Required UDP Port Range Media Type IvrMP (audio) IvrMP (video) ConfMP (audio & video) UDP Port Range is required for media processing All starting UDP ports are configurable UDP Port Range 21,000 to (21, * maxsessions) 41,000 to (41, * maxsessions) 53,500 to (53, * maxsessions) PVI MAS hardware installation taskflow This task flow shows you the sequence of procedures you perform to install the MAS hardware To link to any procedure, go to "PVI MAS hardware installation navigation" (page 27) NN November 2009 Copyright Nortel Networks All Rights Reserved

27 Connecting the MAS to the network 27 Figure 5 PVI Media Application Server hardware taskflow PVI MAS hardware installation navigation "Connecting MAS cables and peripheral devices" (page 28) "Installing the operating system and setup" (page 28) NN November 2009 Copyright Nortel Networks All Rights Reserved

28 28 Platform Vendor Independent MAS hardware installation "Connecting the MAS to the network" (page 29) "Creating the virtual teaming adapter (optional)" (page 30) Connecting MAS cables and peripheral devices Connect the MAS cables to various MAS and Interactive Communications Portal devices by following this procedure Prerequisites For more information about connecting the server power and Ethernet cables, see the server manufacturer s documentation Procedure steps Step Action 1 Connect the LAN cables from the Ethernet ports on the server to an applicable Ethernet switch Attention: If using multiple network connections, install and connect both to the proper Ethernet switch 2 Connect the power cables to the server and to a properly grounded power source Attention: If using redundant power supplies, install and connect both 3 Connect applicable peripheral devices such as a monitor, keyboard and mouse --End-- Installing the operating system and setup Install the operating system on a PVI purchased server, and then setup for the Nortel software installation Prerequisites NN November 2009 Copyright Nortel Networks All Rights Reserved

29 Connecting the MAS to the network 29 Attention: Nortel recommends installing operating system software on the C drive and installing software on the D drive If you do not have a D drive, you can use third-party partitioning software to create a D drive that has at least 3 GB available To confirm your hard drive partitioning, select Start > Administrative Tools > Computer Management > Storage > Disk Management If you cannot partition your drive, the software is installed on the C drive Procedure steps Step Action 1 Install Windows 2003 server Operating System and partition the hard drive with a minimum of C and D drives Attention: You must install as a minimum requirement Operating System Patch Level Service Pack 2 For more information, go to wwwmicrosoftcom 2 Configure the Redundant Array of Independent Disks (RAID) (optional) 3 Harden the operating system (optional) 4 Install virus protection software (optional) 5 Add the user accounts required for the server --End-- Connecting the MAS to the network Connect the MAS to the network by following this procedure Procedure steps Step Action 1 Check the physical connection to the router or switch 2 Ping the router or switch to test the network connection 3 Verify that the network interface cards (NIC) are properly connected by checking for full-duplex in the Broadcom Advanced Control Suite 4 To access the Broadcom Control Suite 2, click Windows Start, Settings, and then click Control Panel NN November 2009 Copyright Nortel Networks All Rights Reserved

30 30 Platform Vendor Independent MAS hardware installation 5 To open Broadcom Control Suite 2, double-click the Broadcom Control Suite 2 icon --End-- Creating the virtual teaming adapter (optional) If required, create the virtual teaming adapter to accommodate load balancing and failover Attention: The steps for creating a virtual teaming adapter depend on the type of hardware you use Therefore, the following procedure is a sample procedure only, to follow for dual Broadcom Network Interface Cards (NIC) Procedure steps Step Action 1 Click Windows Start, Settings, and then click Control Panel 2 Double-click Broadcom Control Suite 2 3 In the Broadcom Control Suite 2 window, select Tools, and then Create a Team 4 In the New Team Configuration window, enter a name for the team in the Enter a name for the new team box Attention: Enter any descriptive text for the team name 5 In the Team Type section, select Smart Load Balancing and Failover 6 Click Next 7 In the Available Adapters list, select the first adapter, and then click the top-most right arrow to move the selected adapter to the Load Balance Adaptors list 8 In the Available Adapters list, select the second adapter, and then click the bottom-most right arrow to move the selected adapter to the Standby Members list NN November 2009 Copyright Nortel Networks All Rights Reserved

31 Creating the virtual teaming adapter (optional) 31 Attention: If a warning appears indicating that these adapters are currently being used for remote management, ignore it and continue the process 9 Select Apply Attention: If you are connected through terminal services this will disrupt your connection Connect through the console to reconfigure the IP address of the system 10 Verify the creation of the virtual teaming adapter in the Windows Network Connections --End-- NN November 2009 Copyright Nortel Networks All Rights Reserved

32 32 Platform Vendor Independent MAS hardware installation NN November 2009 Copyright Nortel Networks All Rights Reserved

33 PVI Checker operations 33 The following information describes how to perform the PVI Checker operations The PVI Checker ensures your servers meet hardware, software, and drive requirements for the software installation In addition to running the PVI Checker as described in this chapter, there are advanced options available for running the PVI checker For information about the PVI Checker and a description of the advanced PVI Checker options, see Nortel Media Application Server and Interactive Communications Portal Planning and Engineering (NN ) Attention: Ensure that you review the PVI Checker results You cannot install the software if the PVI Checker results fail Attention: These operations are for PVI systems only The PVI Checker for Nortel-purchased equipment runs automatically with the installer PVI Checker prerequisites Ensure completion of PVI hardware installation See "Platform Vendor Independent MAS hardware installation" (page 23) Log on to the server as an administrator See "Logging on to the MAS" (page 47) You must obtain the PVI Checker executable file mapvicheckexe If MAS and ICP is already installed, the mapvicheckexe is located in the directory \Nortel\Multimedia_Applications\MAS\bin For information about downloading mapvicheckexe, see "Obtaining mapvicheckexe" (page 34) You must run mapvicheckexe from the directory where the executable it is located NN November 2009 Copyright Nortel Networks All Rights Reserved

34 34 PVI Checker operations PVI Checker taskflow This task flow shows you the sequence of procedures you perform to run the PVI Checker operations To link to any procedure, go to "PVI Checker operations navigation" (page 34) Figure 6 PVI Checker taskflow PVI Checker operations navigation "Obtaining mapvicheckexe" (page 34) "Running PVI Checker" (page 35) "Reviewing the PVI Checker results" (page 35) Obtaining mapvicheckexe Download the PVI checker to verify proper hardware configuration, software, and drive requirements are met for the MAS and ICP NN November 2009 Copyright Nortel Networks All Rights Reserved

35 Reviewing the PVI Checker results 35 Procedure steps Step Action 1 Using a Web browser, navigate to the Meridian PEP library 2 On the Meridian PEP library page, click View under MultiMedia PEP Tools 3 On the View - Multimedia File - Query page, in the ID (SU or PEP) field, type MAPVICHECKER 4 In the Product list, select Interactive Communications Portal - ICP 5 Click Search 6 On the PEP View & Query page, click MAPVICHECKER 7 On the View Details page, locate the PEP Files section and select the executable to download You must run the executable file from the directory that you save it in --End-- Running PVI Checker Run the PVI Checker to ensure the proper hardware configuration, software, and drive requirements are met for the MAS and Interactive Communications Portal software installation, by following this procedure Procedure steps Step Action 1 Using Windows Explorer, browse to the location you saved mapvicheckexe 2 Double-click mapvicheckexe --End-- Reviewing the PVI Checker results Review the PVI Checker summary page to check the results of hardware, software, and drive checks from the PVI checker execution, by following this procedure NN November 2009 Copyright Nortel Networks All Rights Reserved

36 36 PVI Checker operations If the PVI Checker summary indicates that components fail, you cannot install the MAS and Interactive Communications Portal software Review the PVI Checker summary and make any modifications necessary to ensure all PVI requirements are met Procedure steps Step Action 1 After you run the PVI Checker and the PVI Checker tool appears, select the Summary tab, and then check for hardware, software, and drive results 2 Click the Hardware tab and then check for hardware detailed results 3 Click the Software tab, and then check for software detailed results 4 Click the Drives tab, and then check for drives detailed results --End-- NN November 2009 Copyright Nortel Networks All Rights Reserved

37 TDM Gateway hardware installation (optional) 37 The following information describes how to install the hardware for the TDM gateway to interface to the TDM network This document describes two hardware choices for TDM installation: Mediant 2000 or TP260 Attention: only Use the TDM Gateway hardware for the ICP installations Prerequisites to TDM Gateway hardware installation taskflow Review AudioCodes DVD, which comes with the AudioCodes hardware The DVD contains documentation and support utilities for the appropriate devices: Mediant 2000 or TP-260 Once hardware is installed, assign IP information to the TDM Gateway network interface If the default IP address is not set on the TDM Gateway hardware, set up a bootp process The AudioCodes DVD contains a bootserver For more information on the bootserver and bootp process, see the documentation provided on the AudioCodes DVD TDM Gateway hardware installation taskflow This work flow shows you the sequence of tasks you perform to install the TDM Gateway hardware To link to any task, go to "TDM Gateway hardware installation navigation" (page 28) NN November 2009 Copyright Nortel Networks All Rights Reserved

38 38 TDM Gateway hardware installation (optional) Figure 7 TDM Gateway hardware installation taskflow TDM Gateway hardware installation navigation "Installing the Mediant 2000 " (page 38) "Cabling the Mediant 2000 " (page 39) "Changing the PCI Bridge driver on the Windows 2003 Operating System for the HP DL360G5" (page 41) "Installing the TP260 PCI-x card in the chassis" (page 42) "Cabling the TP-260 " (page 43) Installing the Mediant 2000 Install the Mediant 2000 outside of the cabinet and in close proximity to the PBX by following this procedure NN November 2009 Copyright Nortel Networks All Rights Reserved

39 Cabling the Mediant Prerequisites For more information, see AudioCodes Mediant 2000 TP-1610 & TP-260/UNI User s Manual Procedure steps Step Action 1 Attach the four supplied anti-slide bumpers to the base of the Mediant 2000, and then place it on a flat surface in the position you require --End-- Cabling the Mediant 2000 Cable the Mediant 2000 to the MAS with Interactive Communications Portal using an Ethernet switch and by following this procedure Prerequisites For more information, see AudioCodes Mediant 2000 TP-1610 & TP-260/UNI User s Manual Attention: You can set up the TDM gateway so that each Interactive Communications Portal in a cluster can have a dedicated TDM gateway For a graphical perspective, see Figure 8 " Dedicated TDM Gateway" (page 40) You can also set up the TDM gateway so that gateways within the Interactive Communications Portal cluster can communicate to any Interactive Communications Portal within the cluster For a graphical perspective, see Figure 9 "Nondedicated TDM Gateway" (page 41) NN November 2009 Copyright Nortel Networks All Rights Reserved

40 40 TDM Gateway hardware installation (optional) Procedure steps Step Action 1 Plug the Ethernet cable from the Mediant 2000 into a 100BaseT Ethernet switch --End-- Figure 8 Dedicated TDM Gateway NN November 2009 Copyright Nortel Networks All Rights Reserved

41 Changing the PCI Bridge driver on the Windows 2003 Operating System for the HP DL360G5 41 Figure 9 Nondedicated TDM Gateway Changing the PCI Bridge driver on the Windows 2003 Operating System for the HP DL360G5 Change the PCI Bridge driver on the Windows 2003 Operating System for the HP DL360G5 to recognize the PCI-x riser and TP-260, by following this procedure Prerequisite Compressed package zip file, which is located on the AudioCodes CD: <Cdrom>\fscommand\Software\MGCP\Compressed Package\TP52zip Change driver on the hardened MAS Operating System Procedure steps Step Action 1 Unzip the zip file provided by AudioCodes 2 Double-click the remove_driverbat file 3 Double-click the install_driverbat file --End-- NN November 2009 Copyright Nortel Networks All Rights Reserved

42 42 TDM Gateway hardware installation (optional) Variable definitions Variable install_driverbat remove_driverbat Value A batch file you execute to install the drivers for the PCI - X riser board Installing the driver allows the TP-260 to operate properly in the PCI-X riser board Execute this batch file after the remover_driverbat file A batch file executed to remove the existing PCI-X riser board drivers Execute this batch file before the install_driverbat file Installing the TP260 PCI-x card in the chassis Install the TP-260 PCI-x card in the chassis by following this procedure This procedure describes the installation of the TP-260 PCI-x card in the HP DL 360 server Prerequisites The TP-260 card fits on the HP DL360 server only and thus, is supported by this server only Attention: The riser board for the TP-260 card must be a PCI-x riser board Ensure the proper size and fit For more information, see AudioCodes Mediant 2000 TP-1610 & TP-260/UNI User s Manual Procedure steps Step Action 1 Lift the hood latch handle, and then remove the access panel 2 Loosen the four PCI-x riser board assembly thumbscrews to remove the PCI-x riser board assembly Attention: The riser board for the TP-260 card must be a PCI-x riser board Ensure the proper size and fit NN November 2009 Copyright Nortel Networks All Rights Reserved

43 Cabling the TP Orient the TP-260 PCI-x card into the appropriate slot and push it into the server until you seat the PCI-x card in the PCI backplane card connector 4 Connect all external cables to the PCI-x card at the rear PCI bulkhead 5 Tighten the four PCI-x riser board assembly thumbscrews to attach the PCI-x riser board assembly 6 Attach the access panel to the back of the server --End-- Cabling the TP-260 Cable the TP-260 to the Media Application Server (MAS) with Interactive Communications Portal using an Ethernet switch and by following this procedure Prerequisites For more information, see AudioCodes Mediant 2000 TP-1610 & TP-260/UNI User s Manual Attention: You can set up the TDM gateway so that each Interactive Communications Portal in a cluster can have a dedicated TDM gateway For a graphical perspective, see Figure 10 " Dedicated TDM Gateway" (page 44) You can also set up the TDM gateway so that gateways within the Interactive Communications Portal cluster can communicate to any Interactive Communications Portal within the cluster For a graphical perspective, see Figure 11 " Nondedicated TDM Gateway" (page 45) NN November 2009 Copyright Nortel Networks All Rights Reserved

44 44 TDM Gateway hardware installation (optional) Procedure steps Step Action 1 Plug the Ethernet cable from the TP-260 into a 100BaseT Ethernet switch --End-- Figure 10 Dedicated TDM Gateway NN November 2009 Copyright Nortel Networks All Rights Reserved

45 Cabling the TP Figure 11 Nondedicated TDM Gateway NN November 2009 Copyright Nortel Networks All Rights Reserved

46 46 TDM Gateway hardware installation (optional) NN November 2009 Copyright Nortel Networks All Rights Reserved

47 Software Preinstallation 47 The following information describes the steps to follow before you install the software After you install the hardware, complete the following procedures to prepare for the Media Application Server (MAS) and Interactive Communication Portal software installation Attention: You must configure a local Operating System (OS) account as part of the Administrator group The account is required for local login until you configure security For information about configuring security, see Media Application Server Administration and Security (NN ) Navigation "Logging on to the MAS" (page 47) "Changing the computer name" (page 48) "Changing the network parameters for a Nortel-supplied MAS" (page 49) "Installing the network adapter component type " (page 49) "Restarting the MAS" (page 50) Logging on to the MAS Log on to the MAS to install your software by following this procedure Procedure steps Step Action 1 Power on the server 2 After the server boots up, press Ctrl+Alt+Del 3 Click OK NN November 2009 Copyright Nortel Networks All Rights Reserved

48 48 Software Preinstallation 4 In the User name box, enter the administrator user name The default user name for Nortel-supplied hardware is nortelmasadmin Attention: The user name and password are case-sensitive 5 In the Password box, enter the administrator password for the preceding user name The default password for Nortel-supplied hardware is nortel 6 Click OK --End-- Changing the computer name Change the computer name by following this procedure Procedure steps Step Action 1 Click Windows Start 2 Right-click My Computer 3 Choose Properties 4 In the System Properties dialog box, click the Computer Name tab 5 Click Change to change the computer or host name 6 In the Computer name box, type the new computer name 7 Click OK 8 Click OK in response to the prompt that warns you that you must restart the computer 9 In the System Properties dialog box, click OK 10 Click Yes in response to the restart prompt if you want the changes to take place immediately Attention: Click No in response to the restart prompt if you want to restart later Changes do not take place until you restart To avoid multiple restarts before all changes are made to the server, click No NN November 2009 Copyright Nortel Networks All Rights Reserved

49 Installing the network adapter component type 49 Attention: Changing the computer name is an optional procedure dependant on the customer requirements It is most relevant when using Nortel-supplied hardware, on which the default computer name may not be acceptable --End-- Changing the network parameters for a Nortel-supplied MAS Change the network parameters for a Nortel-supplied MAS to configure the server for software installation by following this procedure Procedure steps Step Action 1 Click Windows Start, Control Panel, and then click Network Connections 2 Right-click MASTeam, and then choose Properties from the shortcut menu 3 In the MASTeam Properties dialog box, click the General tab 4 In the General tab, under the section This connection uses the following items, select Internet Protocol (TCP/IP), and then click Properties 5 In the Internet Protocol (TCP/IP) Properties dialog box, click the General tab 6 In the General tab edit the network parameters as required 7 Click OK in the Internet Protocol (TCP/IP) Properties dialog box 8 Click OK in the MASTeam Properties dialog box --End-- Installing the network adapter component type Change the network parameters for a Nortel-supplied MAS to configure the server for software installation by following this procedure NN November 2009 Copyright Nortel Networks All Rights Reserved

50 50 Software Preinstallation Procedure steps Step Action 1 Click Windows Start, Settings, and then click Network Connections 2 Right-click MASTeam or Local Area Connection and then choose Properties from the shortcut menu 3 In the MASTeam Properties or Local Area Connection dialog box, click the General tab 4 In the General tab, click Install 5 In the Network Component Type dialog box, select Client, and then click Add 6 In the General tab edit the network parameters as required 7 In the Select Network Client dialog box, select Client Service for Microsoft Networks 8 Click OK in the Network Client dialog box --End-- Variable definitions Variable Local Area Connection MASTeam Value Restarting the MAS Restart the MAS by following this procedure Procedure steps Local Area Connection is the default name of a network connection The network connection name on a Platform Vendor Independent (PVI) system appears as Local Area Connection MASTeam is the renamed network connection The network connection name on a Nortel-supplied system appears as MASTeam Step Action 1 Click Windows Start, and then select Shutdown 2 In the Shut Down Windows dialog box, select Restart from the What do you want the computer to do list NN November 2009 Copyright Nortel Networks All Rights Reserved

51 Restarting the MAS 51 3 In the section Shutdown Event Tracker, select from the Option list, the option that best describes why you want to shut down the computer 4 Enter comments in the Comment box 5 Click OK --End-- NN November 2009 Copyright Nortel Networks All Rights Reserved

52 52 Software Preinstallation NN November 2009 Copyright Nortel Networks All Rights Reserved

53 ICP software installation 53 This section describes how to install ICP software in three different modes: GUI, console, or silent Use one of the software installation modes to install ICP Use the GUI mode in most cases as this is the most common mode for installing the software Use the console mode to write results to the console in circumstances in which a GUI is not available, as in a shell session or Telnet Attention: Nortel recommends installing operating system software on the C drive and installing MAS and ICP software on the D drive Prerequisites for software installation Attention: The ICP product includes the installation of the MAS 61 Ensure completion of "Software Preinstallation" (page 47) ICP installation taskflow This task flow shows you the sequence of procedures you perform to install the MAS and Interactive Communications Portal software To link to any procedure, go to "ICP installation navigation" (page 54) NN November 2009 Copyright Nortel Networks All Rights Reserved

54 54 ICP software installation Figure 12 ICP installation taskflow ICP installation navigation "Installing ICP in GUI mode" (page 54) "Installing ICP in console mode" (page 55) "Installing ICP in silent mode" (page 56) Installing ICP in GUI mode Install ICP software in GUI mode by following this procedure Attention: If an error occurs during software installation of ICP, the installer will remove the software package and return the system to the state it was in prior to the installation NN November 2009 Copyright Nortel Networks All Rights Reserved

55 Installing ICP in console mode 55 Procedure steps Step Action 1 Insert the MAS and Interactive Communications Portal installation DVD into the DVD drive of the MAS 2 Using Windows Explorer, locate the drive where the MAS 61 and Interactive Communication Portal software resides 3 Double-click installericpexe 4 In the Overview window click Next 5 In the License Agreement window, select I accept the terms of the License Agreement option button 6 Click Next 7 In the Choose Install Folder window, click Install to install the software to the default folder; D:\Program Files\Nortel If you are installing ICP on a PVI server, you can choose a different location 8 In the Install Complete window, click Next 9 Select the Restart option button 10 Click Done --End-- Installing ICP in console mode Install the ICP software in console mode by following this procedure Procedure steps Step Action 1 Insert the MAS and Interactive Communications Portal installation DVD into the DVD drive of the MAS 2 Using the console window, at the command-line prompt, change the directory to the directory in which the MAS and ICP software resides, for example: cd E: 3 After the command-line prompt, execute the installer by inputting the following command: installericpexe -i console Attention: A new console window appears The installation takes approximately two minutes to return a prompt NN November 2009 Copyright Nortel Networks All Rights Reserved

56 56 ICP software installation 4 Read Introduction details and press Enter 5 After the License Agreement prompt, enter Y to accept the terms of the license agreement 6 Press Enter 7 After the Where Would You Like to Install prompt, enter D:\Program Files\Nortel If you are installing ICP on a PVI server, you can choose a different location 8 Restart the MAS --End-- Installing ICP in silent mode Install ICP software in the silent mode; that is, without user interaction, by following this procedure Procedure steps Step Action 1 Insert the MAS and Interactive Communications Portal installation DVD into the DVD drive of the MAS 2 Using the console window, at the command-line prompt, change the directory to the directory in which the MAS and ICP software resides, for example: cd E: 3 To modify the default installation directory and restart options, copy the installerproperties file from the installation DVD to the system that you want to install MAS and ICP on For example, copy the file to D:\installerproperties 4 Open the installerproperties file using a text editor 5 In the Choose Install Folder section, type the directory name of where you want to install the MAS and Interactive Communications Portal 6 In the Restart Windows section, select the desired restart options for RESTART_NOW and RESTART_LATER 7 Run the installer in silent mode: installericpexe -i silent -f <location>:\installerproperties, where <location> is the directory where the installerproperties file that you want to use is located NN November 2009 Copyright Nortel Networks All Rights Reserved

57 Installing ICP in silent mode 57 Attention: The log file: Nortel_Interactive_Communicatio ns_portal_installloglog is stored in the following directory: C:\Documents and Settings\Administrator\Desktop If errors occur during the silent mode installation, the installation quits and errors are logged in a log file --End-- NN November 2009 Copyright Nortel Networks All Rights Reserved

58 58 ICP software installation NN November 2009 Copyright Nortel Networks All Rights Reserved

59 Software uninstallation 59 The following information describes how to uninstall the MAS and ICP software Uninstall MAS and ICP software to perform upgrades and downgrades, for example Prerequisites to software uninstallation Place system in pending locked state Back up the configuration data and service data Uninstall applications on the MAS For more information about backing up data, see Nortel Media Application Server 61 Administration and Security (NN ) Software uninstallation procedures This task flow shows you the sequence of procedures you perform to uninstall the MAS and ICP software To link to any procedure, go to "Software uninstallation navigation" (page 60) NN November 2009 Copyright Nortel Networks All Rights Reserved

60 60 Software uninstallation Figure 13 Software uninstallation procedures Software uninstallation navigation "Uninstalling the software while preserving data" (page 60) "Uninstalling the software without preserving data" (page 61) Uninstalling the software while preserving data Uninstall the MAS and ICP software and leave your configuration data intact by following this procedure If you want to remove the configuration data while uninstalling the software, see "Uninstalling the software without preserving data" (page 61) Procedure steps Step Action 1 Click Windows Start, Settings, and then clickcontrol Panel 2 Click Add or Remove Programs NN November 2009 Copyright Nortel Networks All Rights Reserved

61 Uninstalling the software without preserving data 61 3 Select Nortel Interactive Communications Portal 1x 4 Click Remove 5 From the Uninstall Nortel Interactive Communications Portal window, click Next 6 From the User Configuration and Data dialog box, select the Preserve Configuration Data option button 7 Click Uninstall 8 From the Uninstall Complete dialog box, click Done --End-- Uninstalling the software without preserving data Uninstall the MAS and ICP software if you need to perform a clean install by following this procedure This procedure does not preserve configuration data If you want to preserve your configuration data, see "Uninstalling the software while preserving data" (page 60) Procedure steps Step Action 1 Click Windows Start, Settings, and then click Control Panel 2 Click Add or Remove Programs 3 Select Nortel Interactive Communications Portal 1x 4 Click Remove 5 From the Uninstall Nortel Interactive Communications Portal window, click Next 6 From the User Configuration and Data dialog box, select the Remove option button 7 Click Uninstall 8 From the Uninstall Complete dialog box, click Done 9 Using Windows Explorer, locate the Nortel Directory 10 Double-click the Nortel Directory and delete the jre subdirectory --End-- NN November 2009 Copyright Nortel Networks All Rights Reserved

62 62 Software uninstallation NN November 2009 Copyright Nortel Networks All Rights Reserved

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64 Release: MAS 61 and ICP 10 Publication: NN Document revision: 0109 Document release date: 4 November 2009 Copyright Nortel Networks All Rights Reserved While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED The information and/or products described in this document are subject to change without notice Nortel, Nortel Networks, the Nortel logo, and the Globemark are trademarks of Nortel Networks Windows is a trademark of Microsoft Corporation All other trademarks are the property of their respective owners To provide feedback or to report a problem in this document, go to wwwnortelcom/documentfeedback wwwnortelcom