Avaya Workforce Optimization Select, SP2 Release Notes

Transcription

1 Avaya Workforce Optimization Select, SP2 Release Notes 7 August 2018 Contents Contents... 1 Document changes... 1 Introduction... 2 Installation... 2 Product compatibility... 2 File list... 2 Backing up the software... 2 Installing the release... 2 Troubleshooting the installation... 2 Restoring software to previous version... 2 Functionality not supported... 2 What s new... 2 Fixes... 3 Known issues and workarounds... 3 Languages supported... 4 Documentation errata... 5 Contacting support... 5 Contact Support Checklist... 5 Contact Support Tasks... 5 Document changes Date Description 08/07/2018 AWFOS SP2 release notes 1

2 Introduction This document provides late-breaking information to supplement Avaya Workforce Optimization Select Service Pack 2 software and documentation. For updated documentation, product support notices, and feature pack information, go to the Avaya Support site at Installation Product compatibility For the latest and most accurate compatibility information go to File list Filename Modification time stamp File size Awfos_5_2_1_SP2.exe 07/27/ :05 1, MB Version number MD5 Hash f52b4538abcd3f28b65dc277923a6 Awfos_5_2_1_2_Patch_0.zip 08/08/ : MB _001 e1f7b918ddea39211e5087edf32936d4 Backing up the software Installing the release For information about patches and product updates, see the Avaya Technical Support site Troubleshooting the installation Restoring software to previous version Refer to the Deploying Avaya Workforce Optimization Select guide Functionality not supported Desktop Trigger functionality is not supported with Edge browsers Generation of report in PDF format is not supported for the Evaluations Criteria Details & Evaluation Criteria summary report. What s new VDN, Hunt group & DNIS based recording support Support for AES SMS API to fetch Station passwords Support for silent & active installation modes for Screen Capture application Introduced Evaluation Criteria summary report Interop with POM Ability to mask reviewer name in Evaluation details 2

3 Fixes The following table lists the fixes in this release. ID Minimum conditions Visible symptoms Component Release found in Evaluation pdf attachment in application is corrupted. Storage manager is not processing older than days rule continuously LDAP users cannot login to Admin-Employee screen Employee last name is not showing for the print evaluation report. AWFOS unnecessarily generating temp password for users with authentication set to LDAP UI is repeatedly freezing and logging out the agents Support for PAUSE and RESUME options in Dashboard for AWFOS Recorder Edition ScreenCapture Service is using 50% CPU on 2 core agent desktop Release fixed in Screen Capture Screen capture is missing for some agents Screen Capture DMCC Single Step station registrations are failing if Station password is same as station number AvayaAdapter Known issues and workarounds ID Minimum conditions Visible symptoms Component Workaround Delay in call playback for long duration calls with screens Sometimes Log Manager component cannot be installed, after a software re-install Schedules (AD & Evalplan) will work based on the Company time zone AD Sync: User hierarchy is not imported when role hierarchy is not pre-defined in AWFOS App LogManager App App Latency issue Issue in Windows services, a server reboot fixes the issue Pre-define the Role/Designation based hierarchy in AWFOS before Syncing data from AD Unable to listen to audio in live App Chrome/Firefox/IE/Edge 3

4 8107 monitoring through Safari browser browsers work Desktop Trigger: Learning does not happen for open applications Call recordings are not happening if we reboot the CS1000 service PCSAdapter is not able to connect with PCServer after PCServer reboot. AACC+CS1000: Recording is supported only for one ACD and one regular DN on a device. Additional DNs are not supported AACC+CS1000: Changing the application id in CS1000 and restarting it causes AvayaAdapter to lose connectivity With PC connector under heavy load (more than 180 concurrent calls) occasionally having issues with missing recording for first 4 5 sec of an interaction. Sometimes voice is not audible in Live Monitor in Internet Explorer browsers Observe widget is not working with Oceana 3.4 Screen AvayaAdapter PCSAdapter - AvayaAdapter Learning Console should be open first and then the target application Restart the AvayaAdapter service in AWFOS After PCS/PDS server is restarted, PCSAdapter Component of AWFOS should be restarted. This issue is not reproducible all the time. Restart of CS1000 service needs AvayaAdapter to be restarted. AvayaAdapter AWFOS supports only 150 recordings for All PC outbound recording in DMCC Single Step Mode App Refresh the Live Monitor playback window or use Chrome/Firefox/Edge browsers for Live monitor playback - Need to deploy the latest patch from Oceana 3.4 to fix this issue Languages supported Languages supported in this release. English French (FR) CAN French (FR-CA) German (DE) Italian (IT) LA Spanish (with language code as ES ) Korean Chinese - Simplified Chinese Traditional Japanese 4

5 Brazilian Portuguese Russian Documentation errata NA Contacting support Contact Support Checklist If you are having trouble with Avaya Workforce Optimization Select, you should: 1. Retry the action. Carefully follow the instructions in written or online documentation. 2. Check the documentation that came with your hardware for maintenance or hardware-related problems. 3. Note the sequence of events that led to the problem and the exact messages displayed. Have the Avaya documentation available. If you continue to have a problem, contact Avaya Technical Support: 1. Log in to the Avaya Technical Support site 2. Contact Avaya Technical Support at one of the telephone numbers in the Support Directory listings on the Avaya support site. Avaya Global Services Escalation Management provides the means to escalate urgent service issues. For more information, see the Escalation Contacts listings on the Avaya site. Contact Support Tasks You may be asked to one or more files to Technical Support for analysis of your application and its environment. 5