Avaya Workforce Optimization Select, 5.2 Release Notes

Transcription

1 Avaya Workforce Optimization Select, 5.2 Release Notes 19 December 2017 Contents Contents... 1 Document changes... 1 Introduction... 2 Installation... 2 Product compatibility... 2 File list... 2 Backing up the software... 2 Installing the release... 2 Troubleshooting the installation... 2 Restoring software to previous version... 2 Functionality not supported... 2 What s new... 2 Fixes... 3 Known issues and workarounds... 3 Languages supported... 4 Documentation errata... 4 Contacting support... 5 Contact Support Checklist... 5 Contact Support Tasks... 5 Document changes Date Description 12/15/2017 AWFOS 5.2 release notes 1

2 Introduction This document provides late-breaking information to supplement Avaya Workforce Optimization Select 5.2 software and documentation. For updated documentation, product support notices, and feature pack information, go to the Avaya Support site at Installation Product compatibility For the latest and most accurate compatibility information go to File list Filename Modification time stamp File size Version number MD5 Hash Awfos_5_2.exe 12/01/ :57 1,178,116 KB 5.2 9c8781d58a893e0b2309b767d96c495d Awfos_5_2_Patch_0.zip 12/14/ :16 10,559 KB _001 bb6c53d7da4798c5daa f62 Backing up the software Installing the release For information about patches and product updates, see the Avaya Technical Support Web site Troubleshooting the installation Restoring software to previous version Refer to the Deploying Avaya Workforce Optimization Select guide Functionality not supported Desktop Trigger functionality is not supported with Edge browsers Oceana Observe widget does not work with Oceana 3.4 GA build, need to deploy Oceana 3.4 latest patches for this functionality to work AWFOS widgets are cropped in Oceana workspaces with Safari browser versions 9.x &10.x, they work fine with Safari version 11.x What s new Import WFM Metrics into AWFOS. Web feedback improvements (GRIPs) Storage Manager Export / Import format gaps HA Support for Screen Captures Migration of Harmony to AWFOS 5.x (Avaya Customers) Support for CS1K phone based Record on Demand 2

3 Fixes The following table lists the fixes in this release. ID Minimum conditions Visible symptoms Header Information is not rendered on the Evaluation Details - Print Version of the report Long delays in Pause/Resume pop-up window is causing PCI issues AWFOS system is asking to change user password on a frequent basis Set Extended Call Info HRMS API is not working for Chinese users Release found in Release fixed in AES adapter is not reconnecting to AES server after CTI link down AWFOS Audio and Screens are out of sync in call playback when call wrap-up time is configured Known issues and workarounds ID Minimum conditions Visible symptoms On Chrome browser, audio starts playing after 15 seconds during Live monitoring Delay in call playback for long duration calls with screens Sometimes Log Manager component cannot be installed, after a software re-install Schedules (AD & Evalplan) will work based on the Company time zone AD Sync: User hierarchy is not imported when role hierarchy is not pre-defined in AWFOS Unable to listen to audio in live monitoring through Safari browser Desktop Trigger: Learning does not happen for open applications Call recordings are not happening if we reboot the CS1000 service PCSAdapter is not able to connect with PCServer after PCServer reboot. Workaround Browser limitation Latency issue Issue in Windows services, a server reboot fixes the issue Pre-define the Role/Designation based hierarchy in AWFOS before Syncing data from AD Chrome/Firefox/IE/Edge browsers work Learning Console should be open first and then the target application Restart the AvayaAdapter service in AWFOS After PCS/PDS server is restarted, PCSAdapter Component of AWFOS should be restarted. 3

4 AACC+CS1000: Recording is supported only for one ACD and one regular DN on a device. Additional DNs are not supported AACC+CS1000: Changing the application id in CS1000 and restarting it causes AvayaAdapter to lose connectivity With PC connector under heavy load (more than 180 concurrent calls) occasionally having issues with missing recording for first 4 5 sec of an interaction. Sometimes voice is not audible in Live Monitor in Internet Explorer browsers Observe widget is not working with Oceana 3.4 This issue is not reproducible all the time. Restart of CS1000 service needs AvayaAdapter to be restarted. AWFOS supports only 150 recordings for All PC outbound recording in DMCC Single Step Mode Refresh the Live Monitor playback window or use Chrome/Firefox/Edge browsers for Live monitor playback Need to deploy the latest patch from Oceana 3.4 to fix this issue Languages supported Localization support for features introduced in this release are planned in the upcoming Feature pack release (AWFOS 5.2.1) Languages supported in this release. English French (FR) CAN French (FR-CA) German (DE) Italian (IT) LA Spanish (with language code as ES ) Korean Chinese - Simplified Chinese Traditional Japanese Brazilian Portuguese Russian Documentation errata NA 4

5 Contacting support Contact Support Checklist If you are having trouble with Avaya Workforce Optimization Select, you should: 1. Retry the action. Carefully follow the instructions in written or online documentation. 2. Check the documentation that came with your hardware for maintenance or hardware-related problems. 3. Note the sequence of events that led to the problem and the exact messages displayed. Have the Avaya documentation available. If you continue to have a problem, contact Avaya Technical Support: 1. Log in to the Avaya Technical Support Web site 2. Contact Avaya Technical Support at one of the telephone numbers in the Support Directory listings on the Avaya support Web site. Avaya Global Services Escalation Management provides the means to escalate urgent service issues. For more information, see the Escalation Contacts listings on the Avaya Web site. Contact Support Tasks You may be asked to one or more files to Technical Support for analysis of your application and its environment. 5