Avaya Workforce Optimization Select, SP2 Release Notes

Transcription

1 Avaya Workforce Optimization Select, SP2 Release Notes 12 June 2017 Contents Contents... 1 Document changes... 1 Introduction... 2 Installation... 2 Product compatibility... 2 File list... 2 Backing up the software... 2 Installing the release... 2 Troubleshooting the installation... 2 Restoring software to previous version... 2 Functionality not supported... 2 What s new... 2 Fixes... 3 Known issues and workarounds... 3 Languages supported... 4 Documentation errata... 4 Contacting support... 4 Contact Support Checklist... 4 Contact Support Tasks... 5 Document changes Date Description 06/12/2017 AWFOS Service Pack 2 release notes 1

2 Introduction This document provides late-breaking information to supplement Avaya Workforce Optimization Select Service Pack 1 software and documentation. For updated documentation, product support notices, and feature pack information, go to the Avaya Support site at Installation Product compatibility For the latest and most accurate compatibility information go to File list Filename Modification time stamp Awfos_5_FP2_SP2.exe 05/31/ :08 Backing up the software Installing the release File size Version number MD5 Hash 645,602 KB c4ea4283acda0fb6dff4ee01 For information about patches and product updates, see the Avaya Technical Support Web site Troubleshooting the installation Restoring software to previous version Refer to the Deploying Avaya Workforce Optimization Select guide Functionality not supported Upgrade from an earlier release of Avaya Workforce Optimization select is not supported in this release. This release should be used only for a new install. What s new Localization support for Traditional and Simplified Chinese languages 2

3 Fixes The following table lists the fixes in this release. ID Minimum conditions Visible symptoms Release found in Release fixed in Known issues and workarounds ID Minimum conditions Visible symptoms On Chrome browser, audio starts playing after 15 seconds during Live monitoring Delay in call playback for long duration calls with screens Sometimes Log Manager component cannot be installed, after a software re-install Add a new NIC and reboot the Windows server, AvayaAdapter shows duplicate lines in SysAdmin Schedules (AD & Evalplan) will work based on the Company time zone Appeal: When Appeal workflow is made inactive, the creators will not see the old appeals and the rest of the management can view the appeals but cannot modify them AD Sync: User hierarchy is not imported when role hierarchy is not pre-defined in AWFOS Evaluation Plan screen does not show the associated form when the form has been modified Unable to listen to audio in live monitoring through Safari browser Desktop Trigger: Learning does not happen for open applications Appeals: When appeal is raised and in-progress, users who are Named Users can view those appeals but cannot view the evaluation to act upon it as the user does not have access to the agent. Call recordings are not happening if we reboot the CS1000 service Workaround Browser limitation Latency issue Issue in Windows services, a server reboot fixes the issue Restart AvayaAdapter once again after the server reboot Pre-define the Role/Designation based hierarchy in AWFOS before Syncing data from AD If Evaluation Plan has to be modified, select and set the Evaluation form from the Drop down list Chrome/Firefox/IE browsers work Learning Console should be open first and then the target application Create a group with all agents and provide group access to the Named User. Restart the AvayaAdapter service in AWFOS PCSAdapter is not able to connect with After PCS/PDS server is restarted, 3

4 ID Minimum conditions Visible symptoms Workaround PCServer after PCServer reboot. PCSAdapter Component of AWFOS should be restarted AACC+CS1000: Recording is supported only for one ACD and one regular DN on a device. Additional DNs are not supported AACC+CS1000: Changing the application id in CS1000 and restarting it causes AvayaAdapter to lose connectivity With PC connector under heavy load (more than 180 concurrent calls) occasionally having issues with missing recording for first 4 5 sec of an interaction. This issue is not reproducible all the time. Restart of CS1000 service needs AvayaAdapter to be restarted. AWFOS supports only 150 recordings for All PC outbound recording in DMCC Single Step Mode Languages supported Languages supported in this release. English French (FR) CAN French (FR-CA) German (DE) Italian (IT) LA Spanish (with language code as ES ) Korean Traditional Chinese (zh-tw) Simplified Chinese (zh-cn) Documentation errata NA Contacting support Contact Support Checklist If you are having trouble with Avaya Workforce Optimization Select, you should: 1. Retry the action. Carefully follow the instructions in written or online documentation. 2. Check the documentation that came with your hardware for maintenance or hardware-related problems. 3. Note the sequence of events that led to the problem and the exact messages displayed. Have the Avaya documentation available. If you continue to have a problem, contact Avaya Technical Support: 4

5 1. Log in to the Avaya Technical Support Web site 2. Contact Avaya Technical Support at one of the telephone numbers in the Support Directory listings on the Avaya support Web site. Avaya Global Services Escalation Management provides the means to escalate urgent service issues. For more information, see the Escalation Contacts listings on the Avaya Web site. Contact Support Tasks You may be asked to one or more files to Technical Support for analysis of your application and its environment. 5