:53 QuestBack export - Client feedback survey Karrieresenter Telemark

Transcription

1 Client feedback survey Karrieresenter Telemark Published from to responses (1 unique) 1. Gender 1 Female 62,5 % 5 2 Male 37,5 % 3 1

2 2. Age 1 Under 20 0,0 % ,5 % ,0 % ,5 % ,0 % ,0 % ,0 % ,0 % ,0 % ,0 % 0 2

3 3. In which municipality do you live? 1 Skien 0,0 % 0 2 Porsgrunn 87,5 % 7 3 Bamble 0,0 % 0 4 Bø 0,0 % 0 5 Drangedal 0,0 % 0 6 Fyresdal 0,0 % 0 7 Hjartdal 0,0 % 0 8 Kragerø 0,0 % 0 9 Kviteseid 0,0 % 0 10 Nissedal 0,0 % 0 11 Nome 0,0 % 0 12 Notodden 0,0 % 0 13 Sauherad 12,5 % 1 14 Seljord 0,0 % 0 15 Siljan 0,0 % 0 16 Tinn 0,0 % 0 17 Tokke 0,0 % 0 18 Vinje 0,0 % 0 19 Other, specify here 0,0 % 0 3

4 4. What is your situation today (choose the one that takes up most of your time) 1 In a full-time job 0,0 % 0 2 In a part-time job 0,0 % 0 3 On sick-leave from a full-time job 0,0 % 0 4 On sick-leave from a part-time job 0,0 % 0 5 On parent-leave from a job 0,0 % 0 6 On leave without pay from a job 0,0 % 0 7 Student 37,5 % 3 8 Stay at home parent 12,5 % 1 9 Unemployed 37,5 % 3 10 Arbeidsavklaringspenger/ AAP - assistance from NAV 0,0 % 0 11 Single parent benefits 0,0 % 0 12 Disabilities pension 0,0 % 0 13 Other, specifiy here 12,5 % 1 employed as a vikar 4

5 5. Are you on partial or full sick leave? 1 Full 0,0 % 0 2 Partial 0,0 % 0 Total 0 5

6 6. What was your reason for having contacted Karrieresenter Telemark? (write as much as you want) A recommandation from a friend. Professional brainstorming. I contacted them because I wanted to get to know more about my studying and working possibilities in Norway. Get help to write a standard CV and cover letter help/possibilities in the job seeking process I wanted some more information about which studies there are and which my study rights are since i'm 22 year and haven't studied since i was 18 year. Get insight and info into Norway. Learn about my options To get help about how to write CV and Cover Letter. And little interview practice help also. i want to have a good resume and find a good job 6

7 7. What did your career coaching meeting(s) focus on? (you can choose more than one answer) 1 Self-assessment describe what I can do (skills, competencies, etc.) 2 Self-assessment describe who I am and what I want 3 Advice related to CV, application letters and/or job interviews 25,0 % 2 50,0 % 4 62,5 % 5 4 Looking at my options 50,0 % 4 5 Different career alternatives 37,5 % 3 6 Different education / training courses options 50,0 % 4 7 How I can get information about the job market and job opportunities 8 What I need to do myself in order to move forward 62,5 % 5 62,5 % 5 9 My thoughts about myself and my opportunities 37,5 % 3 10 Specific information about career and education options 37,5 % 3 7

8 8. To what degree are you in agreement with these statements about the career coach? Alternatives N 1...focused on my needs 7 2 contributed to clarifying my thoughts and ideas 8 3 contributed with useful suggestions and new perspectives 7 4 showed me respect and gave me recognition (as aperson, my skills, etc) 8 5 appeared professional and competent 7 6 helped me to get started on my "to do"- list 8 8

9 8.1 To what degree are you in agreement with these statements about the career coach? -...focused on my needs disagree strongly 0,0 % ,0 % ,0 % ,0 % ,6 % agree strongly 71,4 % 5-1 don't know/not relevant 0,0 % 0 Total 7 9

10 8.2 To what degree are you in agreement with these statements about the career coach? - contributed to clarifying my thoughts and ideas disagree strongly 0,0 % ,0 % ,0 % ,5 % ,0 % agree strongly 87,5 % 7-1 don't know/not relevant 0,0 % 0 10

11 8.3 To what degree are you in agreement with these statements about the career coach? - contributed with useful suggestions and new perspectives disagree strongly 0,0 % ,0 % ,0 % ,3 % ,0 % agree strongly 85,7 % 6-1 don't know/not relevant 0,0 % 0 Total 7 11

12 8.4 To what degree are you in agreement with these statements about the career coach? - showed me respect and gave me recognition (as aperson, my skills, etc) disagree strongly 0,0 % ,0 % ,0 % ,5 % ,0 % agree strongly 87,5 % 7-1 don't know/not relevant 0,0 % 0 12

13 8.5 To what degree are you in agreement with these statements about the career coach? - appeared professional and competent disagree strongly 0,0 % ,0 % ,0 % ,3 % ,3 % agree strongly 71,4 % 5-1 don't know/not relevant 0,0 % 0 Total 7 13

14 8.6 To what degree are you in agreement with these statements about the career coach? - helped me to get started on my "to do"- list disagree strongly 0,0 % ,0 % ,5 % ,0 % ,5 % agree strongly 75,0 % 6-1 don't know/not relevant 0,0 % 0 14

15 9. To what degree are you in agreement with these statements relating to the usefulness of your career coaching meeting(s)? Alternatives N 1 I have become more clear about my options 8 2 It has become clearer to me what I need to do in order to move forward 8 3 I have become more aware of my skills and resources 6 4 It has given me more motivation and hope for the future 6 5 I have got answers to my questions 7 6 It was a clarifying discussion 7 15

16 9.1 To what degree are you in agreement with these statements relating to the usefulness of your career coaching meeting(s)? - I have become more clear about my options disagree strongly 0,0 % ,0 % ,0 % ,5 % ,0 % agree strongly 62,5 % 5-1 don't know/not relevant 0,0 % 0 16

17 9.2 To what degree are you in agreement with these statements relating to the usefulness of your career coaching meeting(s)? - It has become clearer to me what I need to do in order to move forward disagree strongly 0,0 % ,0 % ,0 % ,5 % ,0 % agree strongly 62,5 % 5-1 don't know/not relevant 0,0 % 0 17

18 9.3 To what degree are you in agreement with these statements relating to the usefulness of your career coaching meeting(s)? - I have become more aware of my skills and resources disagree strongly 0,0 % ,0 % ,0 % ,3 % ,7 % agree strongly 50,0 % 3-1 don't know/not relevant 0,0 % 0 Total 6 18

19 9.4 To what degree are you in agreement with these statements relating to the usefulness of your career coaching meeting(s)? - It has given me more motivation and hope for the future disagree strongly 0,0 % ,0 % ,0 % ,7 % ,7 % agree strongly 50,0 % 3-1 don't know/not relevant 16,7 % 1 Total 6 19

20 9.5 To what degree are you in agreement with these statements relating to the usefulness of your career coaching meeting(s)? - I have got answers to my questions disagree strongly 0,0 % ,0 % ,0 % ,3 % ,3 % agree strongly 71,4 % 5-1 don't know/not relevant 0,0 % 0 Total 7 20

21 9.6 To what degree are you in agreement with these statements relating to the usefulness of your career coaching meeting(s)? - It was a clarifying discussion disagree strongly 0,0 % ,0 % ,0 % ,3 % ,3 % agree strongly 71,4 % 5-1 don't know/not relevant 0,0 % 0 Total 7 21

22 10. If you had to highlight something, what has been the most useful about the career coaching process? Disponibility to listen carefully and clever feedbaks. It was that I got to know more about my studying here in future and I got many interesting and usefull ideas about the work. The different options, study possibilities that i have. Brainstorming technique the correction about my resume and cover letter 22

23 11. How satisfied are you in terms of: Alternatives N 1 Customer service 8 2 Our premises 8 3 Our website 8 4 Waiting period between making the appointment and first meeting 8 23

24 11.1 How satisfied are you in terms of: - Customer service 1 1- not at all satisfied 0,0 % ,0 % ,0 % ,5 % ,5 % very satisfied 75,0 % 6-1 Do not know/do not want to answer 0,0 % 0 24

25 11.2 How satisfied are you in terms of: - Our premises 1 1- not at all satisfied 0,0 % ,0 % ,0 % ,5 % ,0 % very satisfied 75,0 % 6-1 Do not know/do not want to answer 12,5 % 1 25

26 11.3 How satisfied are you in terms of: - Our website 1 1- not at all satisfied 0,0 % ,0 % ,5 % ,0 % ,0 % very satisfied 25,0 % 2-1 Do not know/do not want to answer 37,5 % 3 26

27 11.4 How satisfied are you in terms of: - Waiting period between making the appointment and first meeting 1 1- not at all satisfied 0,0 % ,0 % ,0 % ,0 % ,0 % very satisfied 25,0 % 2-1 Do not know/do not want to answer 0,0 % 0 27

28 12. What can we be better at? Maybe try to become more complex... an interconectant institution (NAV, business enterprises, etc) I think you just need to keep on like this, I am satisfied with everything. Maybe the waiting time can be little shorter. 28

29 13. How likely is it that you will recommend us to others or use us again if the need arises? Alternatives 1 It is... 8 N 29

30 13.1 How likely is it that you will recommend us to others or use us again if the need arises? - It is very unlikely 0,0 % ,0 % ,0 % ,5 % ,0 % very likely 62,5 % 5 30

31 14. Where do you originally come from? 1 Norway 0,0 % 0 2 Europe (not Norway) 62,5 % 5 3 Africa 12,5 % 1 4 North America 0,0 % 0 5 South America 0,0 % 0 6 Asia 25,0 % 2 7 Australia / Oceania 0,0 % 0 31

32 15. Which country do you originally come from? Romania Ukraine Eritrea Russia Holland UK China kina 32

33 16. What is the highest level of education you have completed? 1 Primary/elementary school (first school from approx. 5-6 years old) 2 Middle/Highschool/Secon dary school (finished approx years old) 0,0 % 0 12,5 % 1 3 College or University 1 year 0,0 % 0 4 College or University 2 years 0,0 % 0 5 College or University 3 years (Bachelor) 12,5 % 1 6 College or University 4 years or more 75,0 % 6 33

34 17. How many years work experience do you have? 1 Under 1 year 37,5 % years 25,0 % years 25,0 % 2 4 More than 10 years 12,5 % 1 34

35 18. What area are you working in today, or your last job? 1 Healthcare 0,0 % 0 2 Manufacturing 0,0 % 0 3 Construction 25,0 % 2 4 Hotel, restaurant, tourism and travel 0,0 % 0 5 Retail and wholesale 0,0 % 0 6 Transport and communication 0,0 % 0 7 Art and culture 0,0 % 0 8 Information and communication technologies (IT/ICT) 0,0 % 0 9 Educational activities 12,5 % 1 10 Public administration 12,5 % 1 11 Sales, service and marketing 12,5 % 1 12 Financial services (incl. bank and insurance) 12,5 % 1 13 Warehousing and logistics 0,0 % 0 14 Media 0,0 % 0 15 Office and/or administration 0,0 % 0 16 No work experience yet 12,5 % 1 17 Other, specify here 12,5 % 1 Legal area 35

36 19. How did you hear about Karrieresenter Telemark? (you can choose more than one answer) 1 Our website/social media 0,0 % 0 2 Our brochure 0,0 % 0 3 Via Nav 12,5 % 1 4 Newspapers advertisement, articles 0,0 % 0 5 Advertisement radio, movie cinema, other websites 0,0 % 0 6 Recommendations from previous clients 25,0 % 2 7 Recommendations from family, friends 50,0 % 4 8 Recommendations from HMS, leader, doctor, where you study, other 0,0 % 0 9 Other/specify here 25,0 % 2-1 Do not know/do not remember 0,0 % 0 Career day coaching friend 36

37 20. Who was your career coach? 1 Kjersti Isachsen 0,0 % 0 2 Tone Vassbotn 0,0 % 0 3 Lisa Quagliata 87,5 % 7 4 Vegar Grislingås 0,0 % 0 5 Ranveig Gule Andervik 12,5 % 1 37

38 21. How many meetings have you had? ,0 % ,0 % ,5 % ,0 % ,5 % 1 6 More than 5 0,0 % 0 38

39 22. Marketing: How could we let people with an immigrant background know that our centre exists? We at Karrieresenter Telemark want to increase the number of people with an immigrant background who use our services. Given your background we would like to ask you for your thoughts and advice. Good services. Promotion: web and media. Visibility in connection with other institution (ex. NAV) You should have reklama, some posters at the public places( like NAV, big shopping centers and especially at the schools where the foreigners learn Norwegian). Word of mouth, more advertising 39

40 23. Range of services: What sort of services (related to work or education) do you think our centre could offer to people with who have an immigrant background? Tell more about their possibilies here in Norway. 40

41 24. Access to services: How could we make it easier for people with an immigrant background to use our services? I think it should be more information that such a center exists and then i am sure you will have a lot of people contacting Karrieresenter Telemark. 41

42 25. Do you have any other comments you would like to make? Very satisfied 42

43 26. If you think it is okay, we would like to have your address. In order to assess whether our services have been of benefit in the longer term, we would like to be able to contact you at a later point. This is voluntary. Your responses in this survey will not be linked to your address. 1 Yes, I am happy to provide my address. 25,0 % 2 2 No, I would prefer not to provide my address. 75,0 % 6 43