Fluency for Transcription Editor Issues, Workarounds and Tips

Transcription

1 Fluency for Transcription Editor Issues, Workarounds and Tips Main Topic: Creating Jobs without Audio Explanation: Create Jobs without Audio is a feature which allows the user to create a job in Fluency for Transcription Manager, which can be used in Fluency for Transcription Editor to perform various tasks. These tasks may include transcribing jobs that obtain their audio from an outside source or working on expansions without being in a production job. When you create a job without audio using your FFT Manager ID, the job is automatically reserved to the corresponding FFT Editor user and displays upon log in. To create a job without audio, follow the steps below: 1. Log in to Fluency for Transcription Manager using the FFT Editor Log in. Select Create Job from the task pane on the left to display the Create Job menu: Page 1 of 23

2 2. Fill in the Client Facility, Work Type, and Dictator fields by doing the following: Start typing the information or press the spacebar to display all entries. Select an entry. Press Enter to populate the field. The cursor automatically moves to the next field. 3. When applicable, enter the Dictation Job ID. If left blank, the Dictation Job ID will default to the assigned Internal Job ID. 4. Once information has been entered in the first three fields, the Create Job option activates. 5. Press Enter or click Create Job to create a job with the information entered in the fields. The Internal Job number displays: 6. The job routes to the user upon logging in to FFT Editor. Alternatively, to Create Jobs without Audio, after logging in to FFT Editor, press Alt + I or click Line Count on the Control Center to access FFT Manager. After creating the job, press Alt + Tab to move back to the Editor and press Alt + W to download the job. When creating a job without audio to work on Expansions, Abandon the job when finished; do not Upload a blank job to the customer. Page 2 of 23

3 Newly Added Items FFT Editor Function Explanation Workaround / Tip Audio: Restarting the Audio CC List Cycle Capitalization The audio and text are synchronized in a speech recognized report so you should be able to replay the audio by pressing Ctrl + Home to move the cursor to the top of the document and then pressing Ctrl + M to jump the audio back to the cursor. However, because the text associated with the ADT is deleted at the top of every report, it causes a temporary disconnect of the cursor/audio synchronization. Because of this the speech recognition key commands will not work. Occasionally, when accessing the CC List window, no physician names are highlighted in the Job Physicians list. This situation causes loss of cursor focus in the CC List area and the Alt + I key command does not function. The cycle capitalization feature (Ctrl + Shift + A) does not work on words enclosed in quotes or parentheses. To replay from the beginning of the audio file, in the Audio Control Toolbar, click the icon with the square. To replay from the beginning of the speech recognized text, follow these steps: Press Ctrl + Home to move the cursor to the top of the document. Press the Down arrow key to move to the next line. Press Ctrl + M to jump the audio to the cursor. For a transcribed report, click the icon with the square or click and drag the Audio Slider to the beginning of the audio file. If no names are highlighted after accessing the CC List window, click on any entry to re-establish cursor focus. If you need to change the case of a word enclosed by quotes or parentheses, do one of the following: Highlight the text in question and retype using the correct case format. For a larger block of text, remove the quotes or the parentheses, highlight the text and then press Ctrl + Shift + A to change the case. Next, reapply the appropriate punctuation marks. Page 3 of 23

4 Cycle Punctuation Expansions List Format List Format: Sub-List The cycle punctuation feature (Ctrl + K) does not behave as expected when used on a word immediately after pressing the backspace key. Word expanders with 4 or more words set up in the Replace column do not expand. DETAILS: In a speech recognized report, subheading text may be correctly recognized but display in lower case. When creating an expansion, if you enter a short form in the Replace column for the recognized subheading text and then type the same text in all caps in the With column, if the text in the Replace column is four or more words, the expansion will not activate. Highlighting a list and then pressing Ctrl + Shift + A to cycle the case causes the list to reformat into a paragraph. Pressing Ctrl + - (minus sign/hyphen) to indent a list decreases the font size when using Internet Explorer 10 (IE 10). Pressing Ctrl + K to insert punctuation after using the backspace key correctly inserts the period after the word as intended. However, holding down the Ctrl key and repeatedly tapping the K to insert other forms of punctuation causes the cursor to jump to the next word which, in turn, causes the punctuation to be applied to the wrong word. After using the Backspace key, manually insert the appropriate punctuation. Suggest using the normal protocol to create the expansion. To replace the misrecognized and/or incorrectly formatted text, highlight it, type the short form in all capital letters, followed by a colon. This will ensure that the text displays in all caps. Alternatively, highlight the text and press Ctrl + Shift + A to change the case. To prevent loss of list format, highlight the text associated with the first list item, then press Ctrl + Shift + A to cycle the case. Repeat this task until all the list items have been processed. Until the fix for this is released, the workaround is to downgrade to IE 8 or IE 9. Page 4 of 23

5 Comprehensive List For ease of use, the comprehensive list below is sorted by topic and alphabetized. New entries as noted above are designated within the list by tan highlight. Document Symbols: Notes are identified with a notepad icon () Tips are identified with a bell icon () FFT Editor Function Explanation Workaround / Tip ADT: Accept Just Patient A job may download with an inaccurate ADT auto-match. This prompts the MT to complete an ADT search to find the correct information. However, if the correct visit is unavailable, the MT uses the Accept Just Patient option to populate patient information only. It has been determined, however, that Accept Just Patient does not overwrite the previously populated information. When the ADT auto-match is inaccurate, press Alt + L to Clear populated information prior to performing a new search with the dictated criteria. After using the Accept Just Patient option, the previously populated fields still display, however, since these fields are blank, they do not appear in the uploaded version of the report. Page 5 of 23

6 Audio: Accelerate Silence Playback Loss of speech recognized text when Accelerate Silence Playback is enabled. Accelerate Silence Playback enhances playback speed through periods of silence or hesitation in the audio file. Occasionally, the engine identifies silence even though the dictator continues to dictate. This results in loss of speech recognition output. When it is evident that text is missing for the audio or the audio is cut off or unclear, do one of the following: Press Ctrl + ; to toggle the Accelerate Silence Playback off. The same key command will toggle the feature on again. Accelerate Silence Playback can be permanently disabled from the Document Editor window by doing the following: Go to Tools > Options > Audio tab Deselect Accelerate Silence Playback Press Alt + O or click OK to save changes Audio: Playing Audio with Key Commands The key command used to start and pause the audio (Ctrl + Spacebar) becomes unresponsive in certain instances: When searching for ADT or when using the Select Physician feature. Press F11 to delete the speech recognized text and transcribe the report when too much text is missing from the draft document. After using the F11 function, open a Remedy ticket to report the issue: Select Report a Problem Select Fluency Editor Report F11 Usage Fill in required fields, including the Internal Job number Click Submit The Ctrl + Spacebar key command will not respond if the current window does not display the audio playback icons. To stop the audio during playback when Ctrl + Spacebar does not respond, press the foot pedal. Alternatively, press Alt + C to Cancel out of the window and then press Ctrl + Spacebar to pause the audio. Page 6 of 23

7 Audio: Restarting the Audio CC List CC List: Selecting a recipient The audio and text are synchronized in a speech recognized report so you should be able to replay the audio by pressing Ctrl + Home to move the cursor to the top of the document and then pressing Ctrl + M to jump the audio back to the cursor. However, because the text associated with the ADT is deleted at the top of every report, it causes a temporary disconnect of the cursor/audio synchronization. Because of this the speech recognition key commands will not work. Occasionally, when accessing the CC List window, no physician names are highlighted in the Job Physicians list. This situation causes loss of cursor focus in the CC List area and the Alt + I key command does not function. When viewing the CC List, entries in the Job Physicians list preceded by a question mark indicate incomplete data. To replay from the beginning of the audio file, in the Audio Control Toolbar, click the icon with the square. To replay from the beginning of the speech recognized text, follow these steps: Press Ctrl + Home to move the cursor to the top of the document. Press the Down arrow key to move to the next line. Press Ctrl + M to jump the audio to the cursor. For a transcribed report, click the icon with the square or click and drag the Audio Slider to the beginning of the audio file. If no names are highlighted after accessing the CC List window, click on any entry to re-establish cursor focus. Rather than selecting a CC recipient from the Job Physicians list, perform a search to select the recipient with the associated data from the database. Demographics and ADT: ADT Fields When the job downloads or after performing a search for patient ADT, Optional ADT fields may display names preceded by a question mark. ADT fields that display names preceded by a question mark do not need to be repopulated unless: You did this for your account in DQS 6.1. The Client Profile specifically states to repopulate these fields. Page 7 of 23

8 Demographics and ADT: Date/Time Field Demographics and ADT: Dictator Name In DQS 6.1, when a work type had a defined Date/Time field, the default value did not display in the ADT screen. In FFT Editor 7.2.1, when the work type has a defined Date/Time field, the default value displays as 12:00/00:00 am and is unable to be edited. In FFT Editor 7.2.1, pressing Enter after pressing Alt + N to access the Select Physician window inserts the highlighted name from the Job Physicians quick pick list into the Dictator Name field. In DQS 6.1, pressing Enter after pressing Alt + N would insert the current name in the Dictator Name field. This is a visual difference only and no action is required. If the account requires the field to be edited, access the field and type the correct information in the Date/Time field. To avoid inadvertently inserting the wrong name in the Dictator Name field, follow the steps below: 1. Press Alt + N to access the Select Physician window. The name currently populating the Dictator Name field is positioned as view only at the bottom of the window. 2. To change the Dictator Name, insert search criteria, and press Alt + S to perform the search. 3. Highlight the appropriate name and press Enter. Expansions and Auto-corrections Foot Pedal Expansions are not enabled by default for new users in FFT Editor On rare occasions, the foot pedal is non-functional and results in no audio playback. Page 8 of 23 If the Dictator Name is already accurately populated, press Alt + C or Esc to Cancel out of the Select Physician window. Do NOT press the Enter key as doing so will change the Dictator Name to the name highlighted in the Job Physicians quick pick list. From the Document Editor, press F4 to enable Expansions. Check the underside of the foot pedal for the model: 1. If the model is IN-USB-1 or IN-USB-2, confirm that the setting at Tools > Options > Audio is VEC USB Footpedal. If inaccurate, adjust it. 2. If the setting is accurate, contact Support and request an IN-DVI-USB foot pedal. 3. When the DVI foot pedal is attached, access Tools > Options > Audio and select the Digital Voice USB Footpedal option.

9 Job Flow: Splitting a speech recognized job When editing in DocQscribe 6.1 prior jobs were hidden under <skip> tags making them accessible in subsequent reports. Job Flow: Splitting a Job Job Flow: Suspend In FFT Editor prior reports are no longer accessible; however, the entire audio file is always available. When a QA Rule activates the Document Error checker, options are provided to resolve the error. Upon completion of this process, the cursor defaults to the last error resolved and must be repositioned in order to split the job. In FFT Editor the Suspend function always displays as active. In DocQscribe 6.1 the Suspend function was active only when a STAT job was in the queue and the current job was not a STAT job. While editing the report, if it becomes apparent that a portion of the report will be needed for inclusion in the child job, highlight that text and then copy (Ctrl + C) and paste (Ctrl + V) it to the remainder of the unedited text prior to performing the split. Remember to delete this additional text if it is not part of the next report. To reposition the cursor at the end of the current job: 1. Press Esc to return to the Text Editor. 2. Reposition the cursor at the end of the current report. 3. Press Ctrl + Shift + U to Split the job. 4. If an error message occurs, verify that the audio and cursor are positioned at the end of the current report and press Ctrl + Shift + U. Although Suspend displays as active, it only functions when the predefined conditions are met, that being a STAT job follows a regular job in the queue. Using Suspend when the conditions are not met results in an error message stating you are not permitted to Suspend the job. Page 9 of 23

10 Physician Search: Selecting ADT Physicians When Physicians in the Demographics and ADT fields are preceded by a question mark (?), this is a visual cue that a complete match was not found in the database upon ADT transmission. Selecting an entry preceded by a question mark may misdirect routing of the document. 1. When populating a physician field in the Dictator Name, Dictated For, any ADT field (mandatory or optional) or CC List: Perform a search to select the entry from the database. Names preceded by a question mark in the Job Physicians list indicate incomplete data and a search must be performed. 2. If directed by the Client Profile to repopulate ADT fields, perform a manual lookup of the ADT Physicians when these are preceded by a question mark. QA Note Quality Staff: CC List When the > < = characters are entered in the QA Note, they convert to odd characters resembling "nonsense" in the customer view. Occasionally, when accessing the CC List window, no physician names are highlighted in the Job Physicians list. This situation causes loss of cursor focus in the CC List area and the Alt + I key command does not function. Rule of Thumb: Do not select entries from the Job Physicians list that are preceded by a question mark. Any entries created under the New tab will display a question mark, accurately indicating that it is a new entry not found in the database. Press Alt + T from the Upload or Split window to access the QA Note and delete any > < = characters from the Note prior to uploading the job. If no names are highlighted after accessing the CC List window, click on any entry to re-establish cursor focus. Page 10 of 23

11 Quality Staff: QA Feedback Markers In DQS 6.1, after pressing Ctrl + / to insert a QA Feedback tag, the Add Text Feedback window automatically displayed. The Repeat Text Feedback window only displayed when pressing Ctrl + Shift + /, the command required to insert feedback for a repeat error. In FFT Editor 7.2.1, if the system identifies that similar text is highlighted (such as a QA Marker), then it automatically selects the item from the Existing Feedback area. To avoid inappropriate QA Feedback identification numbers and misinterpretation of the QA Feedback, when the feedback is not Repeat Text Feedback, do the following: 1. Press Ctrl + / to insert a QA Feedback tag. 2. From the Add Text Feedback window, select <New> in the Existing Feedback area. 3. Press Alt + F or Tab to move to the QA Feedback Type and press the Up/Down arrow keys to select the appropriate feedback type. 4. Press Enter or Alt + O to close the Add Text Feedback window. Quality Staff: QA Feedback Markers Quality Staff: QA Feedback Markers In DQS 6.1, a QA Feedback tag could be inserted at any point in the report without special considerations. In FFT Editor 7.2.1, a QA Feedback tag will not insert at the top of the report. When leaving QA Feedback, the first word within the Feedback tag will always be capitalized since the word follows a colon. Page 11 of 23 Highlight additional text around the QA Marker so that it appears different to the system and therefore will default to the New selection. To make a correction at the top of the document, first press Enter to insert a line space, then press Ctrl + / to insert the QA Feedback tag, leaving comments as appropriate. If you neglect to perform the above actions, you will generate feedback comments which are unassociated with a QA feedback tag. The feedback will not display in the MT s QA Feedback view. To eliminate the auto-cap, do one of the following: Type immediately next to the colon following the feedback tag number. Press F2 to turn off auto-capitalization. Backspace or Delete to manually correct the case of the character. Press Alt + Q > M to turn off QA Markers and verify spacing. Remember to use the same key combination to Show QA Markers before Upload or Split.

12 Quality Staff: QA Markers When reviewing a document, pressing Ctrl + J occasionally returns the audio to the beginning of the audio file rather than to the audio position aligned with the QA Marker. To edit a QA Marker that is no longer synchronized with the audio, do the following: Speech Recognized Report: Insert the cursor in nearby text positioned outside of marker. Press Ctrl + M to move the audio to the cursor position. Begin playing the audio. When the audio moves over the QA Marker, highlight the marker (do not jump to it), and then press Ctrl + / to insert the QA Feedback tag. Quality Staff: QA Note Quality Staff: Splitting a Job Blank lines in the QA Note cause the report to route to the customer s hold queue. Yes option grayed out on Split Job window when QA Feedback is enabled. Transcription Report: Manually move the slider on the Adjust Audio Position bar to the correct area. Highlight the QA marker (do not jump to it), and then press Ctrl + / to insert the QA Feedback tag. To avoid delays in routing the report to the customer, remove any additional spaces or blank lines prior to Upload. Press Ctrl + Shift + Q to move cursor focus to the QA Note. If no text is present in the note, press Ctrl + A to select all, and then press Delete. QA Feedback must be selected prior to splitting a job. Do the following when splitting a job as an MME: 1. After pressing Ctrl + Shift + U to split the job, the QA Feedback types display in the Split Job window. 2. Select a type at which point the yes option to split the job activates. 3. Press Enter to continue the split job process. Page 12 of 23

13 Reference Repository F5 no longer opens Fluency for Transcription Manager to display the Client Profile and provide access to the Reference Repository. Technical: Changing the Keyboard and Cursor Speed Adjust keyboard settings to decrease effects of slow PC speed. Press Ctrl + Shift + F5 to open the Client Profile in the FFT Manager window. The Reference Repository displays above the Client Profile in that view. Pressing F5 in FFT Editor displays the Client Profile in a panel view and moves the cursor to the panel. In his view, the Client Profile auto-refreshes when changes are made to the Dictator name and Work Type fields. Adjust the keyboard settings by doing the following: Select Start > Control Panel > Keyboard Settings. To adjust the settings under the Speed tab, left click and drag the slider bar to the right. Click Apply, and then OK to save changes. The keyboard adjustment settings are located in the same area for both Windows XP and Windows 7. Audio Highlight With the Show audio highlight option enabled, the text highlights as the audio plays. The Show Audio Highlight option only functions during playback in FFT Editor 7.2.1; whereas, in DocQscribe 6.1 it also functioned when rewinding and fast-forwarding. 1. After rewinding, begin playback by pressing the foot pedal or by pressing Ctrl + Spacebar. The Show audio highlight again displays. 2. To move the cursor to the audio during rewind, press Ctrl + Shift + M. The audio continues to rewind until you initiate playback, at which point the Show audio highlight again displays. Page 13 of 23

14 Audio highlight shading Show audio highlight displays in a gray shade when the Windows Theme is set to If the Show audio highlight shading is too dark, adjust it by doing the following: Windows 7 Basic. Windows XP: Right click on Desktop > select Properties > then the Appearance tab. Then adjust the color scheme until you find a suitable highlight. Windows 7: Go to Start > Control Panel > click Personalization. Under Basic and High Contrast Color Schemes, select Windows 7 Basic. Cursor Focus Cursor Width After changing the work type, the cursor is not focused in the Text Editor upon closing the Demographics and ADT Window. In DocQscribe 6.1, the cursor width could be adjusted in the DocQscribe Tools Options area. This is not currently available in FFT Editor 7.2.1; however, the cursor width can be adjusted in your PC Windows settings. To regain focus, briefly tap the Alt key and then press Esc to move the cursor focus to the Text Editor. To adjust the cursor width: Windows XP: Go to Start > Control Panel. From there, double-click on the Accessibility Options. Click on the Display tab at the top of the Accessibility Options window. Under Cursor Options > Width, click and drag the slider bar to the right to increase the cursor width. This setting change will increase the cursor width across all applications on your computer, including FFT Editor. Windows 7: Go to Start > Control Panel > click Ease of Access Center. Click Make the computer easier to see. Go to Make things on the screen easier to see. Change the cursor width by selecting an option under Set the thickness of the blinking cursor. Click Apply, and then OK. Page 14 of 23

15 Cycle Capitalization The cycle capitalization feature (Ctrl + Shift + A) does not work on words If you need to change the case of a word enclosed by quotes or parentheses, do one of the following: enclosed in quotes or parentheses. Highlight the text in question and retype using the correct case format. For a larger block of text, remove the quotes or the parentheses, highlight the text and then press Ctrl + Shift + A to change the case. Next, reapply the appropriate punctuation marks. Cycle Capitalization In DQS 6.1, highlighted letters within a word could be changed using the cycle capitalization feature without remaining letters being affected; e.g., MiraLax. Until this issue is resolved, type the text using the correct case. Cycle Punctuation Cycle Punctuation In FFT Editor 7.2.1, this function does not behave as expected. The cycle punctuation feature (Ctrl + K) does not behave as expected when used on a word immediately after pressing the backspace key. Pressing Ctrl + K to insert punctuation when the text is a numeral may cause the cursor to move to a different position, either in front of or within the numeral. Pressing Ctrl + K to insert punctuation after using the backspace key correctly inserts the period after the word as intended. However, holding down the Ctrl key and repeatedly tapping the K to insert other forms of punctuation causes the cursor to jump to the next word which, in turn, causes the punctuation to be applied to the wrong word. After using the Backspace key, manually insert the appropriate punctuation. While the cursor moving to a different position in the numeral is unexpected, the correct punctuation does insert, and at the correct position. Suggest using a navigation keystroke to move the cursor as necessary: Press Ctrl + Right arrow key to navigate the cursor to the right. Press Ctrl + Shift + M to jump the cursor to the audio position (for speech recognized jobs). Page 15 of 23

16 Word expanders with 4 or more words set Expansions up in the Replace column do not expand. Expansions Expansions Headings : Copy Previous Heading Text DETAILS: In a speech recognized report, subheading text may be correctly recognized but display in lower case. When creating an expansion, if you enter a short form in the Replace column for the recognized subheading text and then type the same text in all caps in the With column, if the text in the Replace column is four or more words, the expansion will not activate. When an expansion created with a single letter short form is typed immediately following a period and then activated with the spacebar, the entire long form is capitalized. First letter/word of multi-word expansions does not capitalize. In DocQscribe 6.1, pressing Ctrl + Shift + X copied the text from the previous heading to below the next heading including QA Markers in the text. In FFT Editor 7.2.1, the functionality has been corrected to exclude QA Markers when using Ctrl+ Shift + X to copy text. Suggest using the normal protocol to create the expansion. To replace the misrecognized and/or incorrectly formatted text, highlight it, type the short form in all capital letters, followed by a colon. This will ensure that the text displays in all caps. Alternatively, highlight the text and press Ctrl + Shift + A to change the case. To avoid this issue, do one of the following: Activate the single letter short form with punctuation rather than the spacebar. Ensure short forms have more than one letter. When the first letter/word of a long form expansion requires capitalization, do the following: Type the first letter of the short form as a capital letter and then activate the expansion. Prior to using Ctrl + Shift + X to copy text: 1. Replace any QA Markers in that text with text markers (@@) and include the audio position; 2. Press Ctrl + Shift + X to copy the text below the next heading. 3. Press Ctrl + J to jump to the text marker. 4. Manually move the audio slider to the correct audio position. 5. Press Ctrl + Q to insert the QA Marker. Page 16 of 23

17 Delete Key: If the cursor is at the end To delete a heading, do one of the following: Headings: Deleting Headings of the heading text and the Delete key is pressed, the heading does not delete and the next paragraph of recognized text converts to heading format. Highlight the heading text as well as the borders and press Delete. Press Ctrl + Shift + H with the cursor in the heading to convert the heading to regular text. Backspace Key: With the cursor below the heading if the Backspace key is used to move up to the heading, the next paragraph of text behind the cursor converts to heading format. Headings: Deleting Heading Format Headings: Unknown Insert/Overwrite Key Inserting Addressee Information Heading format without heading text may display in a report, that being only the heading borders display. Empty heading formats must be deleted without using the Delete key to avoid formatting issues. In a Headings list enabled report, if a space is inserted beside the text in a formatted heading, the heading will display as an Unknown heading type with a wavy underline. The overwrite feature is currently unavailable in FFT Editor When transcribing a letter and the addressee also requires a CC entry, create the New Contact CC entry first. Then, insert the already populated information into the Text Editor using the Physician Search feature. To delete empty headings, do one of the following: 1. Place the cursor in the blank formatted heading, and press Backspace. 2. Place the cursor in the blank formatted heading, and press Ctrl + Shift + H. When creating a heading, be careful not to enter any additional spaces. As a reminder, Unknown headings can only be replaced with Preferred headings. The feature will be restored in a future version of FFT Editor. To insert the addressee s name and address into the 1. Press Ctrl + N to access the Physician Search. 2. Select the entry from the Job Physicians list. 3. Press Alt + I to Insert the Name and Address into the report. Page 17 of 23

18 Insert Name Insert Name and Address List Format List Format When highlighting an inaccurate name in the report and then using the Insert Name feature to replace the name, the newly inserted name remains highlighted, and the next keystroke inadvertently deletes the name. In DQS 6.1, after using the Insert Name feature to insert a name and address at the bottom of the report, the application would auto-scroll to reveal the text that was inserted, and the cursor would display at the end of the inserted text. In FFT Editor 7.2.1, this does not display the same behavior as expected. Highlighting a list and then pressing Ctrl + Shift + A to cycle the case causes the list to reformat into a paragraph. In DocQscribe 6.1, pressing Enter x2 turned off list format. To avoid deleting a name just inserted in the text, follow the steps below: 1. Highlight the inaccurate name and press Ctrl + N to access the Insert Name feature. 2. Search for the appropriate name and then press Enter to insert the full name in the report. 3. Immediately press the Right arrow key to deselect the text prior to continuing transcription. When inserting the name and address at the bottom of the report, do the following to display all the information: Press Ctrl + N to access the Insert Name feature, search for the appropriate name, and then press Alt + I to insert the name and address in the report. Press the Down arrow to move the cursor immediately below the inserted text. To prevent loss of list format, highlight the text associated with the first list item, then press Ctrl + Shift + A to cycle the case. Repeat this task until all the list items have been processed. Press Ctrl + Shift + L to toggle automated list formatting on and off. In DocQscribe 7.2.1, the behavior for the Ctrl + Shift + L function has changed. With the cursor at the end of the line for a list item, press Enter times two to end auto-list format. Page 18 of 23

19 List Format List Format: Sub-List List Format: Sub-list Speech recognized text for a list may already display in numbered format or in bulleted format. Depending on the customer specifications, the format may not need to be edited. Pressing Ctrl + - (minus sign/hyphen) to indent a list decreases the font size when using Internet Explorer 10 (IE 10). Sub-list formatting has changed in FFT Editor When editing a list, do the following: 1. If the text is already recognized in bulleted format, do not edit the text to numbered format unless the Client Profile states otherwise. Backend formatting handles the conversion of bullets to numbers automatically. 2. If the text is already recognized in numbered format, it is not necessary to edit to bulleted format. Ensure that the numbers are in accurate succession. Until the fix for this is released, the workaround is to downgrade to IE 8 or IE 9. To create lists and sub-lists, follow the steps below: 1. Press Ctrl + Shift + L to activate auto-list numbering. The visual cue is a solid bullet. 2. To create sub-list format, while in the list, press Ctrl + minus sign (also referred to as the hyphen; do not use the minus sign on the calculator keypad). The visual cue for the initial sub-list is a hollow bullet which changes with subsequent sub-lists. 3. To return the list to the previous level, press Ctrl + Alt + minus sign (also referred to as the hyphen; do not use the minus sign on the calculator keypad). 4. Press Enter to move to the next line, and then press Ctrl + Shift + L to end auto-list numbering. When creating sub-lists, press Enter times two to return to the previous list level. Page 19 of 23

20 Missing Text In FFT Editor 7.2.1, the speech engine may find silent spots in the audio but the When it is determined that draft text is missing from the report, do one of the following: dictator actually continues to dictate. This results in the speech engine not outputting Press Ctrl + ; to toggle off Accelerate Silence Playback. draft text for those portions of the report. Press F11 when it is identified that too much draft text is missing. Moving Text Navigation In FFT Editor 7.2.1, when copying or cutting and then pasting text to another position in the report, the spacing after a period or colon may be altered. Pressing the Up or Down arrow key does not consistently move the cursor to the expected position; i.e., to the line immediately above or below the current cursor position. After using the F11 function, open a Remedy ticket to report the issue: Select Report a Problem Select Fluency Editor Report F11 Usage Fill in required fields, including the Internal Job number Click Submit There currently is no workaround. To ensure proper spacing in the report, after moving text review the spacing and adjust accordingly. There is currently no workaround; these comments are included to explain what you may experience. When the Up or Down arrow key is pressed at the end of a line, the cursor behaves as follows: Up Arrow: The cursor moves to the beginning of the line rather than to the line above. Down Arrow: The cursor moves 2 lines below the current line. Pressing another key command can assist in unlocking a nonresponsive arrow key. For example, press Ctrl + [ or Ctrl + ] to move the cursor up or down to a heading. Then, press Ctrl + Shift + M to move the cursor back to the current audio position. Page 20 of 23

21 QA Markers QA Markers QA Note Scrolling in a speech recognized report In DocQscribe 6.1 the audio position displayed in the marker text. This information was often referenced when leaving a note for the questioned area. In FFT Editor 7.2.1, QA Markers do not display the audio position but the markers continue to be synchronized with the audio position at that point in the report. When inserting a period immediately following a QA Marker, the cursor moves to the front of the period instead of after the period. Blank lines in the QA Note are causing the report to route to the customer s hold queue. When editing, text does not scroll automatically during playback. If the audio position is required, refer to the audio playback bar to note the appropriate audio position. Pressing Ctrl + J continues to Jump To the marker, which automatically jumps the cursor to the synchronized position in the audio and text. For a speech recognized report, if the audio position is inaccurate, press Ctrl + M to move the audio to the QA Marker position. If the audio position is inaccurate in a transcription report, move the audio slider bar to the correct audio position prior to inserting the QA Marker. After pressing Ctrl + Q to insert a QA Marker and then pressing Esc to exit the QA Note, insert the period (as necessary), immediately followed by a right arrow press to move the cursor to the right of the period. To avoid delays in routing the report to the customer, remove any additional spaces or blank lines prior to Upload. Press Ctrl + Shift + Q to move cursor focus to the QA Note. If no text is present in the note, press Ctrl + A to select all, and then press Delete. To enable scrolling, do one of the following: After starting the audio, press Ctrl + G to attach the cursor to the audio which activates automatic scrolling. Press Ctrl + Shift + M to move the cursor to the current audio position. The text then displays. Press the Down arrow key to manually move the cursor to the next section of text. Page 21 of 23

22 Scrolling in a transcription During transcription, the screen does not scroll when the cursor reaches the bottom To display the cursor throughout transcription, do one of the following: job of the screen. Go to Tools > Options and select Auto-hide bottom panel group. Press the arrow or Enter key to display additional area in the Text Editor. Standards In DocQscribe 6.1, a unique naming convention was provided for Standards and there were no duplicate names. This is not When the list of available Standards contains duplicate names, refer to the icon next to the name of the Standard to help make your selection: the case in FFT Editor 7.2.1, although a Man Icon = Dictator Standard visual cue is provided in the list of Note Icon = Work Type Standard available Standards. Building Icon = Facility Standard Standards Word Wrap In non-asr jobs, double-clicking a word within a standard resets the audio back to the beginning of the audio file. When expansions are inserted, premature word-wrapping may occur. Fast-forward to locate the correct audio position. Text dropping to the next line prematurely does not affect the final report version. No further action is required. Page 22 of 23

23 Feature Spotlight Topic: Job Physicians Quick Pick List Rule of Thumb: When information is dictated or directed by the Client Profile to update fields, do not use entries preceded by a question mark instead, search for the entry. Explanation: Fluency for Transcription Editor (FFT Editor) provides a Job Physicians quick pick feature. With this feature, accessing the Select Physician search window presents a pre-populated list of all physicians and ancillary staff transmitted through the ADT feed: Entries preceded by a question mark icon (?) denote names that were not completely auto-matched in the database in the ADT transmission. After accessing the Select Physician window to enter information in the Dictator, Dictated For, CC List or any Optional ADT field, do not select an entry preceded by a question mark. The question mark icon indicates that a search must be performed for the information dictated. Always perform a search for information even if the requested entry displays in the Job Physicians list. Page 23 of 23