Check that the reports are being pulled for the correct periods Run a stock fix to clear the snapshot and re-process the Stock Take/ Count Inventory

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2 It may happen that when doing a Stock Take/ Count Inventory in Sage Pastel Accounting, once the process has been finalized and a quantity report is pulled the adjustments do not display. I.e. the quantities on the report have not been adjusted as entered into the Count Inventory screen. Possible Causes: The period the adjustments were made in and the period the report is being viewed in are not the same The snapshot did not update due to a fault and no adjustments were made Solutions: Check that the reports are being pulled for the correct periods Run a stock fix to clear the snapshot and re-process the Stock Take/ Count Inventory Click on View Inventory History Item Sequence as displayed below: The Inventory History in Item Sequence filter screen will display: Select the first listed Category at Start Select the last listed category at End Select the Date Start and Date End as displayed. Transaction Type Start = Inventory Count Transaction Type End = Inventory Count Once the filters have been set as advised click on OK The Inventory History in Item Sequence report will display:

3 Check the date the Inventory Count was processed on and make sure that the reports being run fall into these dates. Should you not find the Inventory Count processed in this report at all this would indicate that the Snapshot is corrupted and a Stock Fix will need to be performed on the data.

4 If the Stock Take/ Count Inventory does not update the adjustments as entered into the Count Inventory Assistant this could be due to a corrupted Snapshot. To clear a corrupted snapshot: 1.) Clear the Snapshot 2.) Rebuild inventory files accprd.dat, accprdq.dat, accstklk.dat and accstkst.dat 3.) Run the stockfix utility 4.) Re-process the Stock Take/ Count Inventory To rebuild files in Sage Pastel Accounting: Make a backup of your company Go to Process Count Inventory After rebuilding the batch quantities the Choose the operation to Perform screen should display: Select the option Clear the snapshot without updating inventory quantities Click Next Close Sage Pastel Accounting Open your Windows Explorer (Hold the Windows + E key on your keyboard simultaneously) Select the local drive i.e. C: Select the Pastelxx\Xpressxx folder Double click on the file Rebuild32.exe as displayed below:

5 The Rebuild a Btrieve File screen will display: Select the drive your company is located on. Select the company folder where the problem is happening This is the box where you select which files to rebuild. ACCPRD.dat ACCPRDQ.dat ACCSTKLK.dat ACCSTKST.dat

6 Once you have selected the 4 inventory files click on Rebuild as displayed below: Once complete close the Rebuild Assistant Next you will need to run the Stockfix utility This utility can be found on the Sage Pastel Zones To access the zones go to Under the Sage Pastel Accounting heading click on Business Zones as displayed below: The Welcome to the Sage Pastel Accounting Zones page will display:

7 Select the necessary zone i.e. Customer Zone, Reseller Zone etc. Login to the zone with the necessary criteria From the list on the left select Products and Services Product Updates Scroll to the bottom and look for the heading Utilities

8 To expand the selection click on the + Select the option Stockfix The Sage Pastel Partner/Xpress Stockfixes page will display: From the list of files select the correct FixStkXX.exe file to download Note: The Stock Fix Utility is build specific. The Stock Fix utility was only made version specific from Sage Pastel Accounting V14 build If you are therefore running a lower version or build you will need to download the FixStkxx.exe file that corresponds to the version and build you are running. Once the download is complete navigate to the FixStkxx.exe file Right click and select copy Open your Windows Explorer (Hold the Windows + E key on your keyboard simultaneously)

9 Select the local drive i.e. C: Select the Pastelxx\Xpressxx folder On any empty space right click and select Paste This will copy the FixStkxx.exe file into the Pastelxx/Xpressxx root file Double click on the FixStkxx.exe file to launch the utility The Stock Fixes Registration screen will display: You will need an Authorisation Code which can be obtained by ing and advising them that you require an Authorisation Code for the Stock Fix Utility Please provide them with your Sage Pastel Accounting Serial Number You will be sent an Authorisation Code and an Expiry Date which you will require in order to register the Stock Fix Utility as shown below:

10 Enter your Serial Number here Enter the Expiry Date as provided here Enter the Auth Code as provided here Click on Register The Fix Inventory Quantity screen will display: Select the drive your data is locate on Double click on the company folder you need to run the Stock Fix for Click on Fix Quantity The below message will display:

11 Click on OK The below message will display Click on No Navigate to your company folder and look for the file stkfix.txt If there are any errors regarding missing items, you will need to recreate the items in your company before you run the Stock Fix If there are errors regarding items not balancing run the Stock Fix After the stkfix.txt has been checked and any errors received rectified re-run the Stock Fix Utility When the message asking Do you want to continue to fix the data displays click on Yes The message below will display once the Stock Fix is complete Click on OK Open your company in Sage Pastel Accounting Re-process the Stock Take/ Count Inventory