Self-Service Portal (MSS/ESS) Password Registration and Reset Quick Reference Guide

Transcription

1 Self-Service Portal (MSS/ESS) Password Registration and Reset Quick Reference Guide

2 CHALLENGE RESPONSE QUESTION REGISTRATION: IF YOU REQUIRE ASSISTANCE AT ANY POINT, PLEASE CONTACT IBM AT (902) OR Note: The registration of your Challenge Response Questions does not need to happen until you have a requirement to reset your password. This process takes approximately 5-7 minutes to complete. Steps to follow: 1. Connect to the Provincial Self-Service Portal (ESS/MSS) and select PASSWORD RESET The Portal is located at the following link 1

3 2. Enter your User ID (i.e. P or SAMPLEA) and select LOG ON 3. In the next screen, select PASSWORD SELF-SERVICE 2

4 4. Here you will be required to select your Challenge Response Questions. There are two types of questions to choose from: Admin Defined Questions 7 questions that have been pre-determined by the Province of NS What is your favorite color? What is your mother s maiden name? What was the first car you drove? What was the name of your elementary/primary school? What was your city of birth? What is your favorite sports team? What is your favorite vacation spot? User Defined Questions Create your own personalized questions For example: What was Jonathan s first word? My retirement date? ***USERS ARE REQUIRED TO SET UP A MINIMUM OF TWO CHALLENGE RESPONSE QUESTIONS To select the questions, click on the ADD button, and further define your preferred question type. 5. To set up Admin Defined Questions, first click on the Admin Defined Questions option. 3

5 You will then be able to select a question from the drop down list by clicking on it. Next, type in your response in the Answer column, and again in the Confirm Answer column. Note: Answers are case sensitive Repeat this process until you are satisfied with the number of Admin Defined Questions (recommendation is 3) 6. To set up User Defined Questions, first click on the User Defined Questions option. You will then be prompted to type your question in the Question column (i.e. What colour is my cat? How many brothers do I have? Etc.) Next, enter a response in the Answer column, and again in the Confirm Answer column. Note: Answers are case sensitive Repeat this process until you are satisfied with the number of Admin Defined Questions (recommendation is 3) 4

6 7. Once you have set up all of your questions and answers select NEXT 8. Answer any TWO security questions (remember, answers are case sensitive). Select NEXT 5

7 9. On the next screen, Select ADD 10. Select the system on which the password reset needs to be performed from the list available. For most employees, this will be selection: System NR3010 Description Province- PRODUCTION ECC NR3 1) Highlight the required system by clicking on the box to the left of the text 2) Once highlighted, use the arrow to move the selected system over to the right 3) Press ok

8 11. Once your system has been selected, click on SUBMIT 12. The completion screen will display as follows: 7

9 13. Lastly, your temporary password will be sent to your government address 14. You have now successfully registered your Challenge Response Questions and your temporary password has been to you NOTE: If you are a CUPE employee who does not have a government issued address, a representative from Payroll Client Relations will be contacting you shortly with your temporary password 8

10 PASSWORD RESET REQUEST: Once you have your Challenge Response Questions set up, the next time you need to reset your password, simply click on PASSWORD RESET and follow the prompts to answer any two questions. 1. Enter your User ID (i.e. P or SAMPLEA) and select LOG ON 9

11 2. In the next screen, select PASSWORD SELF-SERVICE 3. Answer any TWO security questions. Select NEXT IF YOU FORGET THE ANSWERS TO YOUR QUESTIONS OR NEED ASSISTANCE, PLEASE CONTACT IBM AT (902) OR 10

12 4. Select ADD 5. Select the system on which the password reset needs to be performed from the list available. For most employees, this will be selection: System NR3010 Description Province- PRODUCTION ECC NR3 1) Highlight the required system by clicking on the box to the left of the text 2) Once highlighted, use the arrow to move the selected system over to the right 3) Press ok

13 6. Once your system has been selected, click on SUBMIT 7. The completion screen will display as follows: 12

14 8. Lastly, your temporary password will be sent to your government address 13