Ardac Elite EP Host Manual TSP020.doc Issue 4.2 May 2008

Transcription

1 Ardac Elite EP Host Manual TSP020.doc Issue 4.2 May 2008 User Guide Page 1 of 37

2 Ardac Elite EP User Guide Contents 1 Introduction Getting started Equipment supplied To power up the Ardac Elite EP To configure a laptop/pc To transfer EPHost files To install EPHost To install the driver To assign the communication port To configure an Ardac Elite EP To Set To Upload Mode To Set To Audit Mode To Set To Storage Mode To Change Access Level Uploading firmware To update firmware ID003 / cctalk To update firmware Netplex ONLY To overwrite firmware (OEM Level) ID003 / cctalk Uploading note tables To update Currency Specification files ID003 and cctalk ONLY To overwrite currency specification files - ID003 and cctalk ONLY To overwrite a specification file with one for a different currency Programming Macros Uploading from Ardac Elite EP to an Ardac Elite Extracting data To extract data from an Ardac Elite To load data on to a laptop/pc Troubleshooting Appendix 1 Set up Ardac Elite for Storage Mode Equipment required: Connecting the Ardac Elite for Storage Mode Retrieving Data from the EP Removing Storage Mode from Ardac Elite...36 Page 2 of 37

3 Ardac Elite EP User Guide 1 Introduction Ardac Elite EP is a simple-to-operate, battery-powered, hand-held device that connects to Ardac Elite s update/diagnostics panel via a USB cable. It enables fast and simple updating of Ardac Elite core firmware and note tables, and the extraction of Ardac Elite usage data. Core firmware and note tables are provided on the accompanying Ardac Elite EP CD and should be copied to a laptop or PC, from where they can be loaded, via a USB connection, into Ardac Elite EP. Future updates to the firmware and note tables can be downloaded from the Money Controls web site. UPLOAD MODE: Having been loaded with the new data, the Ardac Elite EP is plugged in to an Ardac Elite in a host machine and the firmware and/or note tables are automatically updated within a matter of seconds. Before updating, Ardac Elite EP checks which protocol is used (Netplex, ID003 or cctalk) and writes the update accordingly. AUDIT MODE: An Ardac Elite EP can be set to extract performance data from Ardac Elite for analysis by appropriate PC software. This data includes acceptance rate tables from Ardac Elite counters. At least 250 audit counts can be stored on a single Ardac EP. STORAGE MODE: The Ardac Elite EP can be used to improve the acceptance levels by actually storing the note data for rejected notes. In this mode, the EP sits inside the machine and connects to the rear USB port. When a note is rejected, the data from that note is transferred to the EP. Any other rejections within 30 secs are ignored as they are deemed to be the same note inserted again. This data can then be sent to Money Controls for analysis. Page 3 of 37

4 2 Getting started 2.1 Equipment supplied The Ardac Elite EP box contains: Ardac Elite EP Ardac Elite EP Software CD Ardac Elite EP Quick Reference Guide USB Cable (Type A to Type B) Two AA high-performance batteries 2.2 To power up the Ardac Elite EP 1. Remove the rear cover of the device 2. Insert the two batteries as indicated on the plastic inside the device 3. Replace the rear cover 4. Press the button on the front of the device. The green LED should flash for several seconds, followed by six flashes of the amber LED, indicating that the device is powered correctly but not yet uploaded with data. 2.3 To configure a laptop/pc Before an Ardac Elite can be programmed, the appropriate device driver and EPHost software must be installed on a laptop or PC, with the following minimum specification: Windows XP / 2000 Pentium P4 or above running at 1Ghz 512 Mb Ram 20Gb hard disk drive Note: In order to assign the Ardac Elite USB driver to the correct communication port on your laptop or PC, the driver installation procedure has to be performed TWICE. Page 4 of 37

5 2.3.1 To transfer EPHost files 1. Insert the Ardac Elite EP Software CD into the CD drive of the laptop or PC 2. The following screen will appear: 3. Extract the files from the zipped folder EPHostInstall.zip The files should automatically be extracted to: C:\Program files\moneycontrols\ephost To install EPHost 1. Select directory C:\Program files\moneycontrols\ephost 2. Open EPHostInstall 3. Open EPHost V0.6.6 (or later version) 4. Open setup.exe and follow the on-screen instructions Page 5 of 37

6 2.3.3 To install the driver 1. Connect the EP handset to your laptop/pc with the USB cable The following message will appear: 2. Select No, not this time 3. Click Next The following message will appear: 4. Select Install from a list or specified location (Advanced) Page 6 of 37

7 5. Click Next The following message will appear: 6. Select Include this location in the search 7. Click Browse The file you are looking for is ArdacEPUSBDrive in the directory C:\Program files\moneycontrols\ephost 8. Click Next 9. Ignore the error message and click Continue 10. When the installation is complete, click Finish The following message will appear: 11. Repeat instructions 2 to 10 to install the next driver. Page 7 of 37

8 2.3.4 To assign the communication port 1. Open Control Panel*, then, in turn, select System, Hardware, Device Manager and finally Ports (COM & LPT) A list of the configured Ports is displayed, similar to the view below: 2. Record the COM number alongside ArdacEP USB Serial Port (COM4 in the example above) 3. Select directory C:\Program files\moneycontrols\ephost (there is a shortcut on the Desktop) 4. Open EPHost 5. The following message box will appear. 6. Enter the correct communication port number 7. Click OK The laptop/pc is now ready to program the Ardac Elite EP *Note: If the screen display is set to Category view, you need to select Performance and Maintenance before selecting System. Page 8 of 37

9 3 To configure an Ardac Elite EP 1. Connect the Ardac Elite EP to the laptop or PC with the USB cable supplied. The Green LED on the EP will light up. 2. Press Read Device EPHost Version Note: If the Ardac Elite EP does not have latest version of the Ardac Elite EP firmware installed the following message will appear. 3. Press Yes The latest version will be displayed here The Ardac Elite EP is then updated with the latest version of firmware When updating is compete, the following screen appears: 4. Unplug, re-connect, THEN AND ONLY THEN PRESS OK. Page 9 of 37

10 3.1 To Set To Upload Mode Upload mode is used when re-programming the Elite with New Firmware or Tables or Combined Tables and Firmware (Netplex). 1. Ensure the EP has been fully erased by pressing the Flash Erase button. 2. Press the Device Control button - <Set to Upload>. Device Control The status bar will change to Upload only as shown below. Page 10 of 37

11 3.2 To Set To Audit Mode Audit mode is used when retrieving acceptance / rejection statistics from the Ardac Elite. 1. Ensure the EP has been fully erased by pressing the Flash Erase button. 2. Press the Device Control button <Set to Audit>. Device Control The status bar will change to Audit only as shown below. Page 11 of 37

12 3.3 To Set To Storage Mode Storage mode is used to collect the data from rejected notes in the real world. 1. Ensure the EP has been FULLY erased by pressing the Flash Erase button. 2. From the Tools menu, select Program ArdacEP Master. Page 12 of 37

13 3. Select the most recent AES.bin file currently V1.09 and click <Open>. 4. As the EP is programming, the status bar will increase from left to right. 5. Unplug the EP then reconnect, then press <OK>. The batteries can be removed they are NOT needed for Storage Mode To retrieve the Storage data please see section Page 13 of 37

14 4 To Change Access Level If the previous screens differ from those shown i.e. Overwrite and Master Overwrite buttons are not visible, then the access level can be changed. Changing the access level allows the customer to Overwrite Firmware Files with previous versions and to change the Currency programmed in the Elite. 1. Connect the Ardac Elite EP to the laptop or PC with the USB cable supplied. The Green LED on the EP will light up. 2. Ensure the EP has been fully erased by pressing the Flash Erase button. 3. Select <File> <Access> from the dropdown menu. 4. Contact Money Controls giving both the Current Key and the Lock Code. Enter the new Key code supplied by Money Controls to change the access level. Page 14 of 37

15 5 Uploading firmware There are three types of firmware file, one for each of the available protocols for Ardac Elite: ID003, Netplex and cctalk. You will need to know which protocol applies to the Ardac Elite being programmed when selecting the firmware file to upload. The files are identified as follows: Netplex COMBINED XE024 ID003 AE3 cctalk AEC Note: It is possible that you might have a range of machines using different protocols, e.g. some using ID003, some Netplex and some using cctalk. If this is the case, the Ardac Elite EP will allow you to program each one individually. Up to six firmware versions can be programmed into EP. There are two modes for loading firmware files on to the Ardac Elite EP: Update: this uploads the latest version of the same firmware type Overwrite: this uploads an earlier version of the same firmware type. Overwrite requires Headmaster access for which an authorisation code is required, please contact Money Controls for further information. NOTE:- IGT Netplex will be supplied with combined Firmware and Tables. When updating Netplex Ardac Elites then Overwrite mode should be used. The Ardac Elite EP CD contains the version of the Ardac Elite firmware that was current when the device was shipped. If there have been subsequent updates, the latest version of the firmware can be downloaded from the Money Controls web site. Page 15 of 37

16 5.1 To update firmware ID003 / cctalk 1. Connect the Ardac Elite EP to the laptop or PC with the USB cable supplied. The green LED on the EP will light up. 2. Press Read Device. Press Flash Erase to remove any unwanted data in the EP. EPHost Version 3. Ensure the EP Status is set to Upload only. See section 3.1 EP Status 4. Double click in the green-highlighted Firmware Files Description - 1 box This will then take you to the directory containing the available firmware files C:\Program Files\Money Controls\Common\Firmware 5. Click / Double click the appropriate firmware file. The selected file is then copied into EPHost and the Firmware Files Description - 2 box is highlighted. 6. If a second firmware file is to be loaded, double click in the Firmware Files Description - 2 box and then select the appropriate firmware file. Repeat until all firmware files have been loaded into EPHost. The screen should look like below:- Page 16 of 37

17 7. Once all of the required firmware files have been loaded into EPHost, press Program Device The selected firmware file(s) are then loaded into the attached Ardac Elite EP, during which time its green LED will flash; when the update is complete, the green LED will stay lit. Note: There are six Description boxes to allow for the firmware and currency tables to be combined into a single set of files (see section XX of this guide) 8. To check programming has been successful press Read Device. The following screen should be seen. The Blue boxes indicate programmed data. 9. Unplug the Ardac Elite EP. Page 17 of 37

18 5.2 To update firmware Netplex ONLY. The format of the Netplex filename is as follows: XE bin Where: XE = Ardac Elite. 024 = ID024 the Netplex protocol 070 = Country Code. Example 070 = Euro 07 = Core = Euro table EU Connect the Ardac Elite EP to the laptop or PC with the USB cable supplied. The green LED on the EP will light up. 2. Press Read Device. Press Flash Erase to remove any unwanted data in the EP. EPHost Version 3. Ensure the EP Status is set to Upload only. See section 3.1 EP Status 4. Double click in the green-highlighted Firmware Files Description - 1 box This will then take you to the directory containing the available firmware files C:\Program Files\Money Controls\Common\Firmware 5. Click / Double click the appropriate firmware file. The selected file is then copied into EPHost and the Firmware Files Description - 2 box is highlighted. The screen should look like below:- Page 18 of 37

19 6. Once the required firmware file has been loaded into EPHost, press Program Device The selected firmware file is then loaded into the attached Ardac Elite EP, during which time its green LED will flash; when the update is complete, the green LED will stay lit. Note: There are six Description boxes to allow for the firmware and currency tables to be combined into a single set of files (see section XX of this guide) 7. To check programming has been successful press Read Device. The following screen should be seen. The Blue boxes indicate programmed data. 8. Unplug the Ardac Elite EP. IMPORTANT In the above example XE , Update mode, this will update from an earlier version of firmware to a newer version of firmware. If the firmware is newer than already installed, the tables will also be updated if they are more recent. However, if the firmware versions are the same then the TABLES WILL NOT BE UPDATED. In order to update tables with the same version installed as the combined firmware, then the Overwrite button must be checked. Page 19 of 37

20 5.3 To overwrite firmware (OEM Level) ID003 / cctalk. Firmware Overwrite should be used when changing to an older version of firmware or tables. Refer to section 3.3 to change the Access level if the screen options below are not available. The following screen should now be seen. EP Status 1. Ensure the EP Status is set to Upload only. See section Double click in the green-highlighted Firmware Files Description 1 box. This will then take you to the directory containing the available firmware files C:\Program Files\Money Controls\Common\Firmware 3. Select the corresponding Firmware Files Overwrite button. 4. Click / Double click the appropriate firmware file. The selected file is then copied into EPHost 5. Repeat instructions 4 to 6 for each firmware file that is to be overwritten. Note: There are six Description boxes to allow for the firmware and currency tables to be combined into a single set of files if using the Netplex protocol (see section XX of this guide). Page 20 of 37

21 6. Once all of the required firmware files have been loaded in EPHost, press Program Device The selected firmware file(s) are then loaded into the attached Ardac Elite EP, during which time its green LED will flash; when the update is complete, the green LED will stay lit. 7. To check the f/w has been programmed correctly, press the Read Device button. The Blue boxes indicate programmed data. 8. Unplug the Ardac Elite EP Page 21 of 37

22 6 Uploading note tables Note tables: Note tables are available for most of the world s currencies. Generally, an Ardac Elite will accept more than one denomination of note, and possibly different currencies. Usually, a currency specification will contain the note tables for all denominations of a particular currency issued by a specified bank. However, occasionally MCL will supply on request, note tables for more than one currency that can be accepted at the same time, or individually inhibited via a dipswitch. There are three modes for loading note table files on to the Ardac Elite EP: Update: this uploads the latest version of the note table files for the same currency already programmed. Overwrite: this uploads earlier versions of the note table files for the same currency already programmed. Master Overwrite: this uploads note table files for a different currency than that already programmed. Master Overwrite requires Headmaster access for which an authorisation code is required. Please contact Money Controls for further information. NOTE: Tables for Netplex Ardac Elites are combined with the firmware and cannot be uploaded separately. The Ardac Elite EP CD contains the version of the appropriate Ardac Elite note tables that were current when the device was shipped. If there have been subsequent updates, the latest note tables can be downloaded from the Money Controls web site see The Spectacle Manual for more information. Page 22 of 37

23 6.1 To update Currency Specification files ID003 and cctalk ONLY. 1. Connect the Ardac Elite EP to the laptop or PC with the USB cable supplied. The green LED on the EP will light up. 2. Press Read Device 3. Ensure the EP Status is set to Upload only. See section 3.1. EP Status Page 23 of 37

24 4. Double click in the green-highlighted Currency Spec ID - 1 box This will then take you to the directory containing the available currency specifications. C:\Program Files\Money Controls\Common\Notes 5. Click / Double click the appropriate currency specification file. The selected file is copied into EPHost and the Currency Spec ID - 2 box is highlighted. 6. If more than one currency specification is required, double click the remaining Currency Spec ID boxes in turn, each time selecting one of the required currency specifications. 7. Once all of the required currency specifications have been loaded into EPHost, press Program Device. The selected currency specification(s) are then loaded into the attached Ardac Elite EP, during which time its green LED will flash; when the update is complete, the green LED will stay lit. 8. To check the f/w has been programmed correctly, press the Read Device button. The Blue boxes indicate programmed data. 9. Unplug the Ardac Elite EP Page 24 of 37

25 6.2 To overwrite currency specification files - ID003 and cctalk ONLY. The procedure is similar to that for the initial uploading of the currency specifications described in section 6.1 except instead of the update button being selected, the Overwrite button is selected. To check the f/w has been programmed correctly, press the Read Device button. The Blue boxes indicate programmed data. Page 25 of 37

26 6.3 To overwrite a specification file with one for a different currency Note: A currency specification file can normally only be overwritten with files for the same currency. An Authorisation Key code is required to overwrite a currency file with one for a different country. Refer to section 3.3 to change the Access level The following screen is now available. 1a 3 5a 5b 1b EP Status 1. Press Read Device 1a. If the EP contains old data, then press Flash Erase 1b. 2. Ensure the EP Status is set to Upload only. See section Double click in the green-highlighted Currency Spec ID - 1 box. This will then take you to the directory containing the available currency specifications. C:\Program Files\Money Controls\Common\Notes 4. Click / Double click the appropriate currency specification file. The selected file is copied into EPHost and the Currency Spec ID - 2 box is highlighted. 5. Once the required overwrite currency specification has been loaded into EPHost, check the Master Overwrite" button 5a alongside the Currency Spec ID box programmed. Press the Program Device button 5b. If more than one currency specification is to be overwritten, then the above has to be performed SEPERATELY for each currency. Otherwise, the first (ID1) currency will be written followed by the second (ID2) which will overwrite the first etc. 6. Unplug the Ardac Elite EP. Page 26 of 37

27 7 Programming Macros Macro s can be programmed into the Elite in various ways: 1. by association with the Firmware 2. by association with the Tables 3. by programming a macro only The picture below shows that each of the 6 macro positions can be associated with each of the 6 firmware files and / or each of the 6 Note table files or as a macro only. For Example Below:- Macro 1, Ardac6 Enable St will run when Firmware 2 AE3-F1-V7.24 is programmed into an Elite. Macro 2 Ardac6 EnableAll will run when Note Table 1 EU\ is programmed. Macro 3 Ardac6 FL Dual t will run every time the EP is connected to the Ardac Elite and the program button is pressed. Page 27 of 37

28 8 Uploading from Ardac Elite EP to an Ardac Elite 1. With the firmware/currency files having been uploaded to Ardac Elite EP, connect the device to the Ardac Elite, with the Type A USB connector to the Ardac Elite EP and the Type B USB connector to the Ardac Elite. 2. Press and hold the large button in the centre of the handset until the LED above the button begins to flash green. Note: if the LED is amber or red, there is an error as listed below: Flashing Amber x1 No valid file available (mismatch of product code flags) Flashing Amber x2 Ardac Elite error Flashing Amber x3 Ardac Elite EP error Flashing Amber x4 Program error Flashing Red Battery low Solid Red Ardac Elite EP hardware error 3. Release the button. The LED will continue flashing green whilst data is being transferred When uploading is complete, the LED will switch off 4 Disconnect Ardac Elite EP from the Ardac Elite when uploading is complete. Page 28 of 37

29 9 Extracting data Note: In order to extract usage data files from an Ardac Elite, the Ardac Elite EP must be configured for Audit Only See section To extract data from an Ardac Elite 1. Connect the Ardac Elite EP to the Ardac Elite 2. Press and hold the large button in the centre of the handset until the LED above the button begins to flash 3. Release the button The LED will continue flashing whilst data is transferred, the LED will then turn solid. When data extraction is complete, the LED switches off 4. Disconnect Ardac Elite EP from the Ardac Elite when data extraction is complete. 9.2 To load data on to a laptop/pc 1. Connect the Ardac Elite EP to the laptop/pc The LED on the handset will light. 2. Open EPHost. 3. Press Read Device The LED on the handset will flash as data is transferred. When the LED has stopped flashing, data transfer is complete and the USB cable can be unplugged if needed. The LED will go out when the cable is unplugged. The Status bar will also change to Device Read as shown below. Page 29 of 37

30 4. Click on the Audit tab to view the data. The following screen will be displayed, showing details of the data extracted from an Ardac Elite. 5. If more than one Ardac Elite has been accessed, use Select Serial Number to view data from each Ardac Elite. The screen also shows Firmware Version, Currency Issue and Notes programmed in the Elite. 6. Click the Debug tab Information relating to the EP download status and its installed software is displayed. The Audit files are saved collectively in directory C:\Program files\moneycontrols\ephost\audit in Historical.csv. The.map files are saved individually. the.map and.csv files to Page 30 of 37

31 10 Troubleshooting Page 31 of 37

32 11 Appendix 1 Set up Ardac Elite for Storage Mode Equipment required:- Ardac Elite system fitted with a rear USB cable. Ardac EP Set to Storage mode see section 3.3. USB Power cable:- SARDELXX00188 for a Standard loom SARDELXX00014 for a Netplex loom Ardac Elite software Frontier.exe Macro s to Enable Storage Mode. Ardac6 Enable Storage Mode.mac Macro s to Disable Storage Mode. Ardac6 Disable Storage.mac 11.2 Connecting the Ardac Elite for Storage Mode 1. Connect the powered Ardac Elite to the PC and run Frontier and the macro Ardac6 Enable Storage Mode.mac please refer to technical manual TSP156. Disconnect the Ardac Elite from the PC. 2. Connect the EP storage loom into the loom of the Ardac Elite. The loom is used to power the EP. Power from machine. Power to Ardac Elite. Power to Ardac EP. Page 32 of 37

33 3. Connect the A type USB connector to the EP this is used for the data transfer. 4. Connect the B type USB connector to the EP this is used to power the EP No batteries are required Comms from Ardac Elite Power from interface loom To test the EP is working, ensure the LED is constant Green. Enter a known false note. The note will be held in escrow for a few seconds and then returned more slowly than usual for a true reject note. The LED will flash Green and the return to constant Green after about 8 seconds. If the note is entered again before 30 seconds has elapsed, then the note will reject as normal. If the LED flashes Red, then there is no communication with the Ardac Elite. Reasons could be:- 1. The EP is not connected to the Ardac Elite correctly. 2. The rear FTDI chip on the Ardac Elite is not programmed. If this is the case, then another Ardac Elite must be used. The rear FTDI cannot be programmed in the field. Page 33 of 37

34 11.3 Retrieving Data from the EP 1. Connect the Ardac Elite EP to the laptop/pc 2. The LED on the handset will light. 3. Open EPHost.exe. 4. Press Read Device 5. The LED on the handset will flash as data is transferred. When the LED has stopped flashing, data transfer is complete and the USB cable can be unplugged if needed. The LED will go out when the cable is unplugged. The Status bar will also change to Device Read as shown below. 6. Click the Debug tab Information relating to the EP download status and its installed software is displayed. Page 34 of 37

35 The Debug screen shows the following information:- EP Storage version AES-F1-V1.09 Number of data files 3 The first data file will be the map file of the Ardac Elite. The following Data files are the actual note data which has been encrypted. Each file size being 214K. The files themselves are stored in the following directory:- C:\Program Files\Money Controls\EPHost\Data The.ndg files can be zipped and sent back to Money Controls for evaluation. Once the Storage Data has been successfully retrieved select the <Files> tab and click on <Flash Erase>. Page 35 of 37

36 11.4 Removing Storage Mode from Ardac Elite 1. Connect the powered Ardac Elite to the PC and run Frontier and the macro Ardac6 Disable Storage.mac please refer to technical manual TSP156. Disconnect the Ardac Elite from the PC. Page 36 of 37

37 This manual is intended only to assist the reader in the use of this product and therefore Money Controls shall not be liable for any loss or damage whatsoever arising form the use of any information or particulars in, or any incorrect use of the product. Money Controls reserve the right to change product specifications on any item without prior notice. Page 37 of 37