Discovering People, Expertise, Ideas, and Information

Transcription

1 IBM Software Group Discovering People, Expertise, Ideas, and Information 2008 IBM Corporation

2 Challenges Facing the Cering Manufacturing RFQ Team Include... Communicating with colleagues, sharing information and getting questions answered takes too long Coordination of cross-organizational work teams and sharing of documents is difficult and error-prone Workers often have difficulty uncovering critical data and identifying the right subject matter experts to help respond to unique customer requests 2

3 IBM Blueprint for Success th w ro G r fo t es v In t n e m n i a nt o C t s o Scale-Up C Enterprise Portals Expertise & Knowledge Discovery Self-Service Team Collaboration Unified Communications & Collaboration Servers Open Client Strategy 03 - Open Client Strategy v1.4 3

4 Discovering Expertise Within An Organization Can Be Frustrating... (1) Jose needs to find someone who knows about a new compound... (3)... who refer him to a few other people... (4) After many phone calls and s, Lee still has a long list of people to sort through... (2) He contacts a couple colleagues to ask if they know someone... (3) They refer him to a few other people... Hours spent but still searching... 4

5 Today's Huge Amounts of Data Mean Searches Can Be Overwhelming Huge amounts of available information today due to explosion of internet and other resources 5

6 What's Needed? Data Capture Data Skills Store and collaborate Expertise Knowledge Data Information Data Discover Data 6

7 How can we discover new ideas and new expertise to help us keep find the best solution for the RFQ process? You need to leverage the knowledge of all your employees. Let me show you Lotus Connections... Cering RFQ Team IBM 7

8 Lotus Connections Provides Key Social Software Services Profiles Quickly find the people you need by searching across your organization using keywords that help identify expertise, current projects and responsibilities Communities Create, find, join, and share knowledge within communities of people who share a common interest, responsibility, or area of expertise Blogs Use a weblog to present your ideas and get feedback from others; learn from the expertise and experience of others who blog Dogear Save, organize and share URL bookmarks; discover bookmarks that have been rated by others with similar interests and expertise Activities Organize your work, plan next steps, and easily tap your expanding professional network to help execute your everyday deliverables, faster Homepage Customizable home page to access connection services 8

9 Lotus Connections Utilizes Web 2.0 Technologies Connections services exposed via RESTful APIs Subscription ATOM feeds incorporated throughout to easily pull vital information to the forefront Browser-based Home Page presents Widget and mashupstyle user experience; makes extensive use of AJAX Personal Blogs included as a central service Tags and Tag Clouds used extensively for user identification and easier search and discovery 9

10 The Cering RFQ Team Needs Innovative Ideas to Win Their Bid... 10

11 DEMO Using Lotus Connections To Discover Information and Expertise Home Page Home Page provides a customized launch point Search via Tags across all Connections services Start with a known person's Profile Expand knowledge search to include Communities Discover a previouslyunknown expert Read Blogs and Bookmarks to further understand that persons depth of knowledge 11

12 Customizable Home Page Collects Recent Changes and Updates Extensible widget-based user experience, using RESTful APIs Can include 3rd party widgets to better personalize the experience More effectively find information that is valuable and relevant Set up to provide personally relevant information at a glance Search via Tags across all Connections services Results show interconnections of social data Customizable user experience Widget palette for Connections and 3 rd party services 12

13 Profiles Provides Person and Expertise Search and Lookup People search or search via tag Easily recognize organizational relationships People define and tag their skills, background, etc. for others Profiles does a continuous read and write of LDAP and enterprise people data, so is always up to date Build a personal social network of colleagues Convenient links to person's blog, bookmarks and communities Personal information from directory, as well as additional background provided voluntarily by profile person 13

14 Communities Identify People with Shared Interests, Insights, and Passions Community Bookmarks for identifying vital data Wiki Id ad emum icsum subsem. Alp it ad demi tallibu m formit. Id ad emum icsum subsem. Alpit addemi tallibum formit. Id ademu m icsu m subsem. Alp it ad demi tallibu m formit. Id ademum icsum subsem. Alpit ad demi tallibum formit. Extensible to include Wikis Feeds bring community-related information in Cering R&D Community Community Forum for sharing ideas Information is tagged and searchable Send to entire community 14

15 Blogs Provide an Avenue for Discussion and Feedback Publish thoughts and expertise for organizational consumption Spark feedback and further discussion to deepen idea formulation Subscription Feeds provide options to bring updates directly to desktop or reader Easy access to similar blogs to refine value Tag Clouds for easy search and identification Blog body and comments. Sort contents by date, by value, by visits, etc. Recommendations and identifiers to isolate real value 15

16 Dogear Bookmarks Collect and Tag Vital Information for the Organization People tag and identify sources of information for the organization Bookmark and tag any URL-addressable site Share bookmarks publicly or privately Bookmark links (URLs) to vital information on the Internet Bookmark links to other sources of information (e.g., blogs, document libraries) 16

17 It's Easy to Set and Monitor Bookmarks Making Information Sharing Second Nature Watchlists monitor and track new bookmarks from specific people or on specific topics See who else is bookmarking the same sites Add dogear this service to any application two easy clicks to mark a site 17

18 Many Tasks are Unstructured and Ad Hoc in Nature... Lee's task. How can he get it done more productively? 18

19 Activities Help Us Manage Loosely Structured Tasks for Better Productivity s Lee's Task... Chats Documents Phone logs Notes My Activity One access method One way to search Collect all relevant interactions used to accomplish this task Contributions from other people To-dos Links Save best practices 19

20 DEMO Use Activities to Better Manage Everyday Ad Hoc Tasks Browser Dynamically customize and extend the phone call log Lotus Notes Create and manage activities Drag and drop from inbox to Activity To Do Phone log To Do Chat Lotus Activities Lotus Sametime Save chat directly to activity Microsoft has no equivalent capability 20

21 Value is Derived from Using Social Software in the Context of Work Like Lotus Quickr, Lotus Connections services can be added to popular desktop application, bringing knowledge and expertise discovery fully into the context of work Services can appear as menu options, tool bar icons, preferences, or plug-ins depending on extensibility of the application Instant Messaging Client File Explorer Browser Productivity Tools Connections plug-ins for Notes, Symphony, Sametime, Office, Outlook, and Windows Explorer 21

22 Examples of Connection Services Integrated into Applications From Notes, set a bookmark on an , a mail view, or a Notes database Jump directly to Connections service from Outlook toolbar From Office or Symphony, save document contents directly to a Blog 22

23 Lotus Connections Architecture is Designed for Enterprise Scalability Browsers REST Mashups RDBMS Feeds Profiles ERP DB TDI Lotus Notes HR DB LDAP Server Lotus Sametime Microsoft Office Connections services Network File Share Portlets Your application Activities Blogs 23

24 It's not the same as Lotus Connections. Let me show you why... Microsoft says SharePoint has social networking capabilities... Cering Manufacturing CIO IBM 24

25 Lotus Connections is Fundamentally More Powerful Social Software SharePoint MySites Lotus Connections Atlas Add-on for Connections xtdfwxdtfwxtdxxx Lotus Connections Home Page Enables discovery of people, information, and associations not previously known to exist Multiple points of entry, deep integration across all services Only enables people to search what they already know MySites is only entry point Requires users to manually create and keep up-to-date 25

26 In Head-to-Head Competition, Lotus Connections was the Clear Winner "Clearly...Microsoft did a poor job of showing and explaining why business and/or technical decisionmakers should consider SharePoint as a credible solution to meet the social computing needs of an organization." "IBM s Lotus Connections looked, at minimum, a year or more ahead of SharePoint in its social computing capabilities out of the box. It was a lot prettier looking, too." -CG Lynch, cio.com -Mike Gotta, the Burton group "IBM came off looking better... Connections has some slick, Ajax interfaces, and SharePoint does not." -Tony Byrne, CMS Watch 26

27 Unlock the Power of Social Networks with Atlas for Connections a Lotus Services Add-on Social networking visualization and analysis tool Based on automatic expertise mining, information retrieval and network analysis techniques Brings a new social dimension to enterprise search Returns ranked order of search results + recommended paths. Filter by degrees of separation. Returns person's Profile, Communities, & other Connections info. Recommended plus alternate paths to reach that person. Visual display of social network for given topic, keyword or community. Identify alternate experts, key influencers and brokers. Manage and expand your network and the social capital of your organization... 27

28 For Cering Manufacturing, Lotus Collaboration Adds Up to More Value at Lower TCO... Cering Manufacturing Requirements IBM Lotus Collaboration Solution Microsoft Collaboration Solution Contain costs of basic collaboration services ( , office productivity tools) $249/user $678/user Reach out to anyone, anywhere, anytime Break down barriers in team collaboration Discover knowledge and expertise TOTAL COST (over 3 years) (Notes/Domino) (Office/Exchange) $125/user $299/user (Lotus Sametime Advanced) (Office Communications Server) $89/user $154/user (Lotus Quickr) (Office SharePoint Server) $113/user No offering $576/user $1131/user (Lotus Connections) Lotus solution: 50% less per user! 28

29 ...and with a Smaller Hardware Footprint! 2 Servers! 22 Servers! OCS 2007 EE Servers Exchange Hub Services IBM POWER way, dual core, 4.7 GHz SharePoint Server 2007 Microsoft Collaboration Servers SQL Server Exchange Client Access Services Active Directory Exchange Edge Services Exchange Mailbox Services Source: Microsoft SharePoint Server 2007 Topologies 02 - Cost containment server v1.4 29

30 Our Agenda Today Agenda Introduction Save Money with IBM's Open Collaboration Client Collaboration Infrastructure: Scale Up with Lotus Domino Break Web 2.0 and Next Generation Collaboration Reaching Out to People Anytime, Anywhere, Any Way with Lotus Sametime Lunch Breaking Down Barriers in Team Collaboration with Lotus Quickr Discovering People, Expertise, Ideas and Information with Lotus Connections Break Accelerating Business Value with WebSphere Portal Summary/Next Steps 01 - Introduction v1.5 30