Building video apps on Salesforce Platform

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Edmund Kelley
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1 Building video apps on Salesforce Platform 1

2 All about makepositive Salesforce PLATINUM Partner More than 400 successful Salesforce project deliveries Leaders in Customer Engagement solutions #1 Professional Services Partner for Salesforce in the UK Innovation Passion

3 FRANCESCO IERVOLINO Salesforce Certified Technical

4 Agenda Objectives Video Platforms WebRTC EXAMPLE Streams, Connections, and Sessions Publishers / Subscribers High Level Architecture Stream Recording Apex SDK DEMO Use Cases and Next Steps Resources Q&A

5 Objectives Extend the Force.com capabilities Powering Force.com apps with real time communication Enhancing the user experience Provide multi-channel video capabilities Build scalable and cost effective video apps

6 Video Platforms Video Platform vs Standalone Apps OpenTok GoToMeeting WebEx Adobe Connect BuddyMeeting Google Hangout Skype Vidyo Vsee Skype Etc.

7 WebRTC Open project that provides browsers and mobile applications with Real- Time Communications (RTC) capabilities via simple APIs Supported by Google, Mozilla and Opera WebRTC enforces the usage of encryption for both the media and the signalling.

8 What s the best?

OpenTok The OpenTok Platform allows developers to integrate live, face-to-face video directly into their website and mobile apps using WebRTC Capabilities: Robust

9 OpenTok The OpenTok Platform allows developers to integrate live, face-to-face video directly into their website and mobile apps using WebRTC Capabilities: Robust Messaging Multi-part calls Archiving Voice Intelligent Quality Control (IQC) WebRTC (No desktop client needed) IE plugin Rest API/Javascript SDK Android / ios SDK

10 Example 1

Streams, Connections, and Sessions STREAMS CONNECTIONS SESSIONS A stream is a single audio-video signal, which includes a user's published webcam and microphone feed.

11 Streams, Connections, and Sessions STREAMS CONNECTIONS SESSIONS A stream is a single audio-video signal, which includes a user's published webcam and microphone feed. A connection is a logical abstraction of a single browser tab's interaction with a Session. The connection is the mechanism through which a browser publishes and subscribes to streams within a Session A session represents an entire video chat environment. It is a collection of connections publishing and subscribing to streams.

12 Publishers / Subscribers Publisher A Publisher publishes audio-video streams to the chat session. When you instantiate a Publisher, your browser notifies the Session that it is now streaming a new audio-video stream. When you destroy your publisher, its stream is terminated and the Session is notified appropriately. Subscriber A Subscriber consumes an audio-video stream in a Session, displaying it on the web page based on calls to the OpenTok client-side library. When a web page is notified that a new stream is being published to the Session, it must decide whether or not to subscribe to that stream. If the application logic deems that the stream should be subscribed to, it uses the OpenTok client-side library to instantiate a subscriber for that stream.

This is executed on the client's browser, ios app, or Android

13 High Level Architecture The vast majority of functionality is delivered through the OpenTok client-side library. This is executed on the client's browser, ios app, or Android app. The web server needs to get involved when creating new Sessions or new Tokens.

Stream Recording Record, archive, and access every

of convenient features such as start-and-stop

pushed directly to Amazon S3 account or Windows

14 Stream Recording Record, archive, and access every OpenTok session The Archiving API include a number of convenient features such as start-and-stop capabilities, server-side recording Archives are pushed directly to Amazon S3 account or Windows Azure, with the OpenTok Cloud serving as a 72-hour backup

15 Server SDKs The OpenTok Server SDKs let you create OpenTok sessions, generate tokens, and work with OpenTok archiving. Java PHP Python NodeJS.NET Ruby 15

16 What was missing?

Apex SDK We built the OpenTok Apex SDK and we open sourced Creating Sessions //Ensure custom setting has record String apikey = opentokkey c.getvalue('key').

sessionid; Generating Tokens OpenTokSession session = new OpenTokSession(sessionId, Integer.valueOf(apiKey), opentokkey c.getvalues('key').

17 Apex SDK We built the OpenTok Apex SDK and we open sourced Creating Sessions //Ensure custom setting has record String apikey = opentokkey c.getvalue('key').api_key c; OpenTok opentok = new OpenTok(Integer.valueOf(this.apiKey), opentokkey c.getvalues('key').secret c); OpenTokSession session = opentok.createsession(null); String sessionid = session.sessionid; Generating Tokens OpenTokSession session = new OpenTokSession(sessionId, Integer.valueOf(apiKey), opentokkey c.getvalues('key').secret c); OpenTokTokenOptions tokenoptions = new OpenTokTokenOptions(OpenTokRole.PUBLISHER, 30, UserInfo.getName()); String token = session.generatetoken(tokenoptions); Working with Archives OpenTokHTTPClient opentokhttpclient = new OpenTokHTTPClient(' api.opentok.com', Integer.valueof(openTokKey c.getvalues('key').api_key c), opentokkey c.getvalues('key').secret c); opentokhttpclient.startarchive('sessionid', 'Test_Recording');

18 DEMO

19 Use Cases Recruiting Application Customer Service (overlap with the SOS functionality) Training Application Interview Management Application Next Steps Embedding co-browsing functionality leveraging OpenTok signaling Screensharing

Resources OpenTok https://tokbox.com/ OpenTok Developer Guide https://tbrel.tokbox.com/developer/ Server SDKs https://github.

20 Resources OpenTok OpenTok Developer Guide Server SDKs Apex SDK WebRTC

21 Q&A FRANCESCO IERVOLINO Technical Architect,

22 Thank You

AWS Mobile Hub. Build, Test, and Monitor Your Mobile Apps. Daniel Geske, Solutions Architect 31 May 2017

AWS Mobile Hub. Build, Test, and Monitor Your Mobile Apps. Daniel Geske, Solutions Architect 31 May 2017 AWS Mobile Hub Build, Test, and Monitor Your Mobile Apps Daniel Geske, Solutions Architect 31 May 2017 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved. What to Expect from the Session