Powered By. Student Guide

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1 Powered By Student Guide Property of Therapy Source, Inc. August 2017

2 Table of Contents Part I Logging Into Classroom Find Your Classroom...3 Part II Meet Your Therapist Set Up Home Page Part III Sessions Sessions...5 Classroom/ Audio Set Up Exiting Part IV Help Overview...8 Part V Requirements Internet...11 P a g e 2

3 Part I: Logging Into Classroom I.1 Front Page To access your own personal page, please visit: You will be given a username and password, which will never change. Your username will begin with ts17. first initial and last name, (and sometimes have a number at the end.) Ex: ts17.khudson(1) I.2 Home Page Once you login, on the home page you will see a section called My Courses, which contains your enrolled class. Click on the link that says Therapy Source- (Your Name) P a g e 3

4 Part II: Meet Your Therapist II.1 Home Page Once you click the link, a home page will appear. There, you will see your assigned therapist(s), along with their contact information and a brief introduction. On the left side of the page, you will see a tool bar where you can navigate to get to your session schedule, room entry, goals and progress report. P a g e 4

5 Part III: Sessions II.1 Session Overview Your Sessions page will provide you with your schedule, assigned therapist, day of your session and assigned time. Enter your session by clicking Get Launch Link, and then, Join Course Room. II.2 Session Ultra When you click on this link, it will take you to the page where you will join your classroom. P a g e 5

6 Part III: Sessions Ultra will open in a new tab. (Note: make sure you are using Chrome or Fire Fox) Your Audio set-up will be completed automatically after launching into the session room. If there are issues with sound quality, or connecting to the webcam or microphone, follow the steps below to complete the audio wizard. 1. Click the purple tab on the right side. ** If you are using a headset, please plug it in before entering the classroom, and then run the Audio and Video Settings. Next, click on the drop down menu to select the correct audio set up. 2. Click Set Up Your Camera and Microphone. P a g e 6

7 Part III: Sessions When exiting a therapy session, it is important that you EITHER click the red door at the bottom of the page, OR close out of the tab. P a g e 7

8 Part IV: Help IV.1 24/7 Technical Support through Blackboard If there is a technical issue; for example, the camera shutting off, audio concerns, or inability to access the room after user name and password are entered, you can report the problem directly to Blackboard Support by submitting a ticket. Please follow the steps outlined below: 1. On the left side, before entering the classroom, is a Help Button P a g e 8

9 2. The Help button takes you to Behind the Blackboard where you will click onto Collaborate under Students, Faculty, and Other Users. P a g e 9

10 3. From here you can go the Support section and choose: Chat with an Agent, Create a Case or Call to Create a Case. Under University, please type in Therapy Source. For Chat with an Agent, under Institution, please type in Therapy Source. P a g e 10

11 Part V: Requirements V.1 Technical Requirements In order to provide quality therapy to our students, the following technical requirements must be followed at all times: Internet 1. We highly recommend that your computer be connected directly to the internet with an Ethernet cable; we ask that you do not connect to the internet through WiFi because there is often not enough bandwidth. 2. Blackboard requires 5 Mbps download and 1 Mbps upload speeds (25 Mbps download and 5 Mbps upload speeds are recommended for optimal use). *Check with your internet service provider (ISP) and upgrade if necessary. Steps to connect to internet directly: - Connect your computer to your modem or router with an Ethernet cable - Make sure you disable your WiFi connection; even if you are wired in, your computer will try to access the internet through WiFi unless the connection is disabled. P a g e 11

12 Part V: Requirements V.1 Technical Requirements Internet Browser Requirements: Blackboard Ultra is not supported by Internet Explorer on many operating systems and is not recommend for use with the platform. We recommend that you use Google Chrome and Fire Fox ONLY for this platform. P a g e 12