IBM WebSphere Voice Server V3.1 Enables Voice Access to e-business Applications and Data

Transcription

1 Software Announcement September 24, 2002 IBM V3.1 Enables Voice Access to e-business Applications and Data Overview WebSphere Voice Server for Windows 2000 and AIX, V3.1: Provides speech recognition and speech synthesis, TTS software for developing and deploying applications that can be used over a telephone Leverages existing telephony and Web infrastructures to enable easy voice access to WebSphere e-business applications for Windows 2000 and AIX, V3.1 includes: Speech recognition software that can listen to words spoken over a telephone, recognize these words, and pass the recognized words as text to an application TTS software that synthesizes speech from application text for playback over a telephone Connection to many telephony platforms, including both WebSphere Voice Response for AIX and WebSphere Voice Response for Windows (formerly known as DirectTalk for AIX and DirectTalk for Windows), Intel Dialogic, and Cisco Development tools, including support for applications written in VoiceXML, Java Beans, or C Complimentary copies of the following products: WebSphere Voice Toolkit, which includes a VoiceXML editor, a grammar editor, and a pronunciation builder, allows application developers to easily add voice technology to middleware applications. SDK, which provides tools for prototyping VoiceXML applications on a PC without a telephony server, provides the necessary speech recognition and TTS engines for testing applications developed with WebSphere Voice Toolkit or Studio. WebSphere Application Server, Advanced Developer Edition, V4.0: -- Can be used for internal evaluation and for the development, demonstration, and testing of applications -- Provides open standards, the core element in many e-business solution offerings, by offering a rich set of application deployment services and transaction management -- This edition is limited to a single machine Passport Advantage part numbers for the for Multiplatforms are created and maintained by Lotus and are available at the following Web site: passportadvantage Key Prerequisites Must be a Passport Advantage Customer A Single Byte Character System (SBCS) Operating System For details, refer to the Hardware Requirements and Software Requirements sections. Planned Availability Dates September 27, 2002: Electronic download October 11, 2002: Media pack At a Glance V3.1 includes all the capability of V2.0, and provides the following new features: More natural sounding synthesized speech with a new Concatenative Text-To-Speech (TTS) engine Support for WebSphere Voice Response for AIX, V 3.1 Support for WebSphere Voice Response for Windows, V 3.1 Improved Concatenative TTS and Recognition for all platform current languages (U.S. and U.K. English, French, and German) Improved Concatenative TTS and Recognition for AIX platform current languages (Italian and Spanish) Concatenative TTS for WebSphere Voice Response for AIX and WebSphere Voice Response for Windows all languages, with individual packaging New language support: for use with WebSphere Voice Response for AIX V Brazilian Portuguese -- Canadian French -- Japanese (VoiceXML programming environment only) -- Simplified Chinese (VoiceXML programming environment only) for use with WebSphere Voice Response for Windows V Brazilian Portuguese -- Canadian French For ordering, contact: Your IBM representative, an IBM Business ner, or IBM Americas Call Centers at 800-IBM-CALL Reference: YE001 This announcement is provided for your information only. For additional information, contact your IBM representative, call 800-IBM-4YOU, or visit the IBM home page at: IBM United States IBM is a registered trademark of International Business Machines Corporation

2 Description, V3.1 is a software product which can be integrated with other software and hardware telephony products to speech-enable these products. A customer using an application developed with places a telephone call from either a landline or mobile phone. A telephony server answers this telephone call, which is a PC or UNIX server with special telephony hardware that allows it to answer telephone calls. The telephony server is also running WebSphere Voice Server, which listens to the user speaking and recognizes words. These recognized words are then passed to the application, running on WebSphere Application Server, which performs the desired transaction and sends the resulting text back to. then uses the text to synthesize speech, which the telephony server routes back to the handset where the caller can hear it. The, V3.1 can be used for the following purposes: Software server application built on open industry standards that enables businesses to voice-enable existing Web applications This can allow customers access to voice-enabled Web applications by using a telephone. Voice-enable existing DTMF and pre-recorded audio IVR applications with speech recognition and TTS capabilities Voice Enabling Web Applications A combination of products that includes: A VoiceXML browser that interprets VoiceXML markup IBM speech recognition and TTS engines for accepting voice input and generating synthesized speech output Administrator s Guide A Sample VoiceXML application for testing your installation and configuration Support for System Management functions, not available on WebSphere Voice Response for AIX Shipment with an SDK for application development Support software for integration with the following telephony platforms: WebSphere Voice Response for AIX, V3.1 with PTF U installed (formerly known as IBM DirectTalk for AIX) WebSphere Voice Response for Windows V3.1 with CSD IP22517 installed Cisco VOIP gateways using H.323 V2 VOIP software Intel Dialogic PC with Dialogic T1 telephony adapters

3 Speech Enabling IVR Applications A product that includes: IBM speech recognition and TTS engines for accepting voice input and generating synthesized speech output Appropriate Programming API s to access the speech technologies from the supported platforms Administrator s Guide A sample application for testing your installation and configuration in the appropriate programming language Support for System Management functions Support software for integration with the WebSphere Voice Response for AIX (formerly known as DirectTalk for AIX), V3.1 (with PTF U installed) telephony platform Provides support for CAS, ISDN, and SS7 signaling connections Support software for integration with the WebSphere Voice Response for Windows V3.1 (with CSD IP22517 installed) Language Support WebSphere Voice Response for AIX telephony platform: U.S. and U.K. English Brazilian Portuguese Canadian French French German Italian Spanish Japanese Simplified Chinese WebSphere Voice Response for Windows platform: U.S. and U.K. English Brazilian Portuguese Canadian French French German for use with the Intel Dialogic telephony platform: U.S. and U.K. English French German Japanese Simplified Chinese for use with the Cisco telephony platform: U.S. and U.K. English French German Japanese Speech Technology: U.S. English Japanese Traditional Chinese Simplified Chinese Highlighted Features in V3.1 For use with WebSphere Voice Response for AIX Telephony Platform: Support for WebSphere Voice Response for AIX V3.1 (with PTF U installed) with CAS, ISDN, and SS7 signaling connections Generic features for all programming environments (VoiceXML, Java, and State table API s) Speech Recognition with: -- Improved accuracy and reduced CPU requirements -- Improved speech detection for Barge-in Expanded Concatenative TTS support System Management SNMP support New languages Brazilian Portuguese, Canadian French, Simplified Chinese, and Japanese (Simplified Chinese and Japanese only support VoiceXML programming environment) For use with WebSphere Voice Response for Windows with the following Platform: Windows 2000 Intel PC with a supported Dialogic or Aculab telephony adapter -- Features: Speech recognition and TTS integration with WebSphere Voice Response for Windows V3.1 (with CSD IP22517 installed) -- Scalability: Supports from 4 to 120 telephony ports per server -- Programming models: Java, VoiceXML, Native -- Multiple network connectivity: Analog, T1, E1 and ISDN -- Expanded Concatenative TTS support For Cisco Platform: Continued support for Cisco gateways For Intel Dialogic Platform: Continued support for Intel Dialogic telephony platform Speech Technologies: Speech Recognition Enhanced Speech Synthesis Note: Custom voices and phrase-splice databases can be developed, at additional cost, through IBM Global Services. Product Features VoiceXML Browser that supports a Conversational User Interface Capability for Voice XML 2.0 grammars Capability for callers to select from a spoken menu The VoiceXML browser supports a Say What You Hear algorithm for selecting items from a menu. The VoiceXML browser speaks the menu choices. Users can say the menu items that they already heard and any other menu items that are about to be spoken (a feature for expert users). Capability for callers to fill in forms and submit data to Web-based applications Built-in browser commands such as quiet please, or repeat that Barge-in (allows user to interrupt the dialog and respond to a prompt)

4 Grammar-based speech recognition, including support for dynamic grammars Directed dialogue support with form filling Support for mixed initiative dialogs ability to include multiple requests in the same utterance IBM Developed Engines IBM Speech Recognition engine featuring speaker-independent, telephony voice models TTS engine to synthesize speech from application text Concatenative TTS engine that takes digital text and converts it to digital audio by applying human language-specific rules and algorithms Accessibility by People with Disabilities For software offerings: AIX is a voice application enabler, which services two types of users, system administrators and telephone callers. V3.1 provides the following accessibility features for each of those user groups: System Administrators Does not interfere with keyboard accessibility features built into the operating system Offers text through standard system function calls or through an API, which supports interaction with assistive technology Provides documentation in an accessible format Telephone Callers (End Users) Offers the capability of providing people with no or low vision and manual disabilities access to business data and services using telephone user interfaces Product Positioning V3.1 is a speech middleware software product that replaces several products for Speech Enabling Web sites, including WebSphere Voice Server V2.0. Trademarks AIX, WebSphere, and DirectTalk are registered trademarks of International Business Machines Corporation in the United States or other countries or both. Intel is a registered trademark of Intel Corporation. Windows is a registered trademark of Microsoft Corporation. Java is a trademark of Sun Microsystems, Inc. UNIX is a registered trademark of the Open Company in the United States and other countries. Lotus is a registered trademark of Lotus Development Corporation and/or IBM Corporation. Other company, product, and service names may be trademarks or service marks of others

5 IBM US Announcement Supplemental Information September 24, 2002 Education Support The following presentation, self-study course, and multimedia demonstration are now available: Course Course Course Title Location How to NA Freelance Sell an presentation e-business Pilot Selling NA EBU Online voice-enabled e-business WebSphere NA Demonstration Voice Server VoiceXML NA Web download Tutorial Visit the following Web sites for additional information: Offering Information Product information will be available on day of announcement through Offering Information (OITOOL) at: Publications No hardcopy publications are shipped with this program. All product publications are available in softcopy on the respective CD-ROM. The V3.1 publications are also available via the IBM e-publications Web site at: applications/publications/cgibin/pbi.cgi Hardware Requirements Technical Information, Minimum Requirements When Used with the WebSphere Voice Response for Windows V3.1 Telephony Platform Intel Pentium 1 GHz processor, or equivalent CD-ROM drive 512 MB RAM minimum required 500 MB of disk space minimum required per language install Local network 10/100 Mb fast Ethernet Note: Requires the, separately orderable, WebSphere Voice Response for Windows, V3.1 (with CSD IP22517 installed) product. The general WebSphere Voice Response for Windows hardware requirements are identified in the WebSphere Voice Response for Windows: General Information and Planning Guide. A minimum configuration example is: Intel Pentium 500 MHz processor, or equivalent CD-ROM drive 512 MB RAM minimum required 2 GB of disk space Telephony adapter Dialogic D/240PCI-T1 Echo cancellation adapter Dialogic D/320SC PCI Local network 10/100 Mb fast Ethernet When Used with the WebSphere Voice Response for AIX 3.1 Telephony Platform RS/6000 or IBM pseries 223 MHz or higher CD-ROM drive 512 MB RAM minimum required 500 MB of disk space minimum required per language install Local network 10/100 Mb fast Ethernet Note: Requires the, separately orderable, WebSphere Voice Response for AIX, V3.1 (with PTF U installed) product. The general WebSphere Voice Response for Windows hardware requirements are identified in the WebSphere Voice Response for AIX: General Information and Planning Guide. A minimum configuration example is: RS/6000 Systems or pseries Systems that support the use of the digital trunk adapters (RS/6000 with the IBM ARTIC 960RxD DTXA FC6310 adapter) for connectivity to the telephony networks. Memory and CPU usage are defined in the WebSphere Voice Response publications. RS/6000 or pseries 223 MHz or higher 512 MB RAM required, plus 10 MB per Speech Recognition, TTS engine configured and 300 MB for any CTTS option except Chinese CTTS, which requires an additional 600 MB This announcement is provided for your information only. For additional information, contact your IBM representative, call 800-IBM-4YOU, or visit the IBM home page at: IBM United States IBM is a registered trademark of International Business Machines Corporation

6 2 GB disk drive, or higher LAN adapter 10/100 Mb fast Ethernet SDK V3.1 Minimum Requirements Intel Pentium 366 MHz processor, or equivalent CD-ROM drive, if installing the SDK from a CD 128 MB RAM 290 MB disk space (minimum): 30 MB for installing the Sun Java Runtime Environment (Sun JRE) MB in the Windows system directory 130 MB in the installation directory for installing each language selected 28 MB in the installation destination directory for caching, logging, and tracing Note: If you are downloading the SDK from a Web site, the installation packages (nine total) require an additional 58 MB to 171 MB of free space during download, plus 62 MB to 172 MB of free space for extracting the files that are created when executing the download packages. The range varies depending on the language packages downloaded MB for the main download installation package (required) -- Approximately 50 MB for each language file After you have installed the SDK product, you can remove the download packages and the extracted installation program files. You must download at least one language package along with the main installation package. If you plan to install WebSphere Concatenative Text-To-Speech, the following additional resources are required: MB RAM for each CTTS language (excluding Simplified Chinese, which requires an additional 300 MB RAM) MB disk space for each CTTS language (excluding Simplified Chinese, which requires an additional 600 MB of disk space), of which 300 MB are for temporary storage When used with the Cisco Telephony Platform This connection product remains at the V2.0 level. Refer to Software Announcement , dated October 30, 2001, for these system requirements. When used with the Intel Dialogic Telephony Platform This connection product remains at the V2.0 level. Refer to Software Announcement , dated October 30, 2001, for these system requirements. The Speech Technologies Minimum Requirements This connection product remains at the V2.0 level. Refer to Software Announcement , dated October 30, 2001, for these system requirements. Software Requirements When Used with WebSphere Voice Response for Windows 3.1 Telephony Platform Microsoft Windows 2000 Server with Service Pack 2 applied Adobe Acrobat Reader V4.0.5, or later (included with package) WebSphere Voice Response for Windows, V3.1 (with CSD IP22517 installed) When Used with WebSphere Voice Response for AIX 3.1 Telephony Platform AIX Maintenance Level 9 or AIX 5.1 WebSphere Voice Response for AIX, V3.1 (with PTF U installed) SDK V3.1 Microsoft Windows 2000 Professional or Server with Service Pack 2 applied Sun Java 2 Runtime Environment V1.3.1 (included in this package, but must be installed prior to the IBM SDK software) Adobe Acrobat Reader V4.0.5, or later (included with package) Note: If you have an ViaVoice desktop product installed on the target system, you must uninstall it before installing this package. Deployment Environment for WebSphere Voice Response for AIX and Windows PSTN (T1/E1) or SS7 connection for WebSphere Voice Response for AIX product to switch network. Client software installed on the WebSphere Voice Response system software and Language software installed on separate pseries machines for Speech Recognition and TTS capabilities. Dedicated High speed LAN for Distributed WebSphere Voice Response systems and systems. 100 Mb Ethernet LAN depending on size of system. Web application server hosting VoiceXML application is recommended When used with the Cisco Telephony Platform This connection product remains at the V2.0 level. Refer to Software Announcement , dated October 30, for these system requirements. When used with the Intel Dialogic Telephony Platform This connection product remains at the V2.0 level. Refer to Software Announcement , dated October 30, for these system requirements. Speech Technologies Minimum Requirements This connection product remains at the V2.0 level. Refer to Software Announcement dated October 30, for these system requirements. Compatibility V3.1 is not compatible with previous versions. Previous versions of WebSphere Voice Server should be uninstalled before installing V3.1. Limitations When Used with Dialogic and Cisco Telephone Environments If the ViaVoice desktop product is installed on the target system, it must be uninstalled before installing this package

7 WebSphere Voice Response for AIX Environment WebSphere Voice Response uses a VoiceXML browser application packaged with WebSphere Voice Response. VoiceXML uses application stored on a Web server instead of applications stored on DirectTalk. Therefore, it does not use DirectTalk SSI environment for managing applications. for Voice Response for AIX V3.1 is not compatible with previous versions. Previous versions of for Voice Response for AIX should be uninstalled prior installing WebSphere Voice Server V3.1. Customer Responsibilities: It is the customer s responsibility to provide a technician with telephony platform expertise to set up the telephony environment and configure the gateways. It is strongly recommended that planning and implementation of be done with an integration agreement with IBM Global Services or other capable service provider. Contact your IBM Voice Systems representative for more information. Direct Customer Support: Direct customer support is provided as part of the Passport Software Maintenance options that are included in the Passport Advantage Agreement. This service enhances customers productivity by providing voice and electronic access into the IBM support organization. It provides help with answers to questions pertaining to usage, and suspected software defects for eligible products. Support information, including the Software Support Guide, can also be accessed at: Packaging: V3.1 is shipped in 23 separate Passport Advantage media pack packages of which it is necessary to order a minimum of two: One containing the base V3.1 code A minimum of one language product to provide the desired language support for Speech Recognition and Formant TTS If Concatenative TTS is desired then the correct language product containing the Concatenative TTS product. Note: See the Ordering Information section for a list of languages available with specific telephony or operating system platforms. Ordering Information This product is only available via Passport Advantage. It is not available as shrinkwrap. Product Group: Product Identifier Description: WebSphere Voice Server for Windows 2000/AIX V3.x (5724D38) Product Category: AIX, V3.1 is a stand-alone product with one charge unit per processor. It is available in units of one. A One Processor Entitlement is required for each processor that the product is run on. AIX, V3.1, (part number BL00UNA) provides the base function and must be ordered in all instances except when Concatenative Text-To-Speech (TTS) is purchased and used as a standalone product. This base function provides the function for Voice Server used with the WebSphere Voice Response for AIX telephony platform, WebSphere Voice Response for Windows telephony platform, Voice Server when used with the Intel Dialogic telephony platform, Voice Server when used with the Cisco telephony platform, and Voice Server when used with WebSphere Speech Technology platform. These base products require that at a minimum a second product is ordered to provide the appropriate language support for the speech recognition and formant TTS function. In addition, if Concatenative TTS support is desired, then a third product, the appropriate Concatenative TTS language must also be ordered. Each of the V3.1 Concatenative TTS language products may be run in a stand-alone manner without requiring the base product. The table below is provided to help identify the part number for the media package for the correct language and TTS products that work with the available platforms. Security, Auditability, and Control V3.1 uses the security and auditability features of the respective operating systems. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities

8 AIX, V3.1 (Base Product) Media Pack BL00UNA Voice Voice Server Voice Voice Server with Voice Server Server with Response with with Speech Language for AIX/Windows Dialogic Cisco Technology U.S. English * ASR, F TTS BL00VNA/BL00VNA BL00VNA BL00VNA BL00VNA * C TTS BL015NA/BL015NA BL015NA BL015NA U.K. English * ASR, F TTS BL00WNA/BL00WNA BL00WNA BL00WNA * C TTS BL016NA/BL016NA BL016NA Brazilian Portuguese * ASR, F TTS BL00XNA/BL00XNA * C TTS BL017NA/BL017NA Canadian French * ASR, F TTS BL00YNA/BL00YNA * C TTS BL018NA/BL018NA French * ASR, F TTS BL00ZNA/BL00ZNA BL00ZNA BL00ZNA * C TTS BL019NA/BL019NA German * ASR, F TTS BL010NA/BL010NA BL010NA BL010NA * C TTS BL01ANA/BL01ANA Italian * ASR, F TTS BL012NA * C TTS BL01CNA Spanish * ASR, F TTS BL011NA * C TTS BL01BNA Japanese * ASR, F TTS BL014NA BL014NA BL014NA BL014NA * C TTS BL01ENA BL01ENA BL01ENA BL01ENA Simplified Chinese * ASR, F TTS BL013NA BL013NA BL013NA * C TTS BL01DNA BL01DNA Traditional Chinese * ASR, F TTS BL00ETC * C TTS BL00BTC Legend: ASR = Automatic Speech Recognition F TTS = Formant Text To Speech C TTS = Concatenative Text To Speech Passport Advantage Note: These Passport Advantage License numbers are included for convenience only. All of these License part numbers except the language support and Concatenative TTS language support for Brazilian Portuguese and Canadian French were announced with WebSphere Voice Server V2.0 and remain the same. They are published here again for convenience only. Description V3.1 Per processor LIC/SW MAINT Per processor LIC/SW MAINT Per processor SW MAINT RNWL Per processor SW MAINT AFT LIC V3.1 U.S. English Language Support V3.1 U.K. English Language Support BL00UNA D50V8LL D50V9LL E007FLL D50VDLL BL00VNA D50VELL D50VFLL E007GLL D50VGLL BL00WNA D50U4LL D50U5LL E0071LL D50U6LL V3.1 Brazilian Portuguese Language Support V3.1 Canadian French Language Support BL00XNA D51K2LL D51K3LL E00HILL D51K4LL BL00YNA D51K5LL D51K6LL E00HJLL D51K7LL

9 Description Description V3.1 French Language Support BL00ZNA D50U7LL D50U8LL E0072LL D50U9LL V2.0 Traditional Chinese Language Support BL00ETC D50UPLL D50UQLL E0078LL D50UWLL V3.1 German Language Support BL010NA D50UALL D50UBLL E0073LL D50UCLL V3.1 US English Concatenative TTS BL015NA D50VNLL D50VPLL E007JLL D50VQLL V3.1 Italian Language Support BL012NA D50UJLL D50UKLL E0076LL D50ULLL V3.1 UK English Concatenative TTS BL016NA D50UGLL D50UHLL E0075LL D50UILL V3.1 Spanish Language Support BL011NA D50UDLL D50UELL E0074LL D50UFLL V3.1 Brazilian Portuguese Concatenative TTS BL017NA D51KELL D51KFLL E00HMLL D51KGLL V3.1 Japanese Language Support BL014NA D50VKLL D50VLLL E007ILL D50VMLL V3.1 Canadian French Concatenative TTS BL018NA D51K8LL D51K9LL E00HKLL D51KBLL V3.1 Simplified Chinese Language Support BL013NA D50UZLL D50V2LL E007BLL D50V3LL V3.1 French Concatenative TTS BL019NA D50UMLL D50UNLL E0077LL D50USLL

10 Description Description V3.1 German Concatenative TTS V3.1 Italian Concatenative TTS V3.1 Spanish Concatenative TTS V3.1 Japanese Concatenative TTS V3.1 Simplified Chinese Concatenative TTS BL01ANA D50URLL D50V0LL E007CLL D50V6LL BL01CNA D50UXLL D50UYLL E007ALL D50V1LL BL01BNA D50UTLL D50UULL E0079LL D50UVLL BL01ENA D50VHLL D50VILL E007HLL D50VJLL BL01DNA D50VALL D50VBLL E007ELL D50VCLL V2.0 Traditional Chinese Concatenative TTS BL00BTC D50V4LL D50V5LL E007DLL D50V7LL Passport Advantage Customer Media Pack Entitlement Details Customers with active Maintenance or subscription for the products listed below are entitled to receive the corresponding media pack. Entitled Maintenance Offerings Description U.S. English Language Support U.K. English Language Support French Language Support German Language Support Italian Language Support Spanish Language Support Japanese Language Support Simplified Chinese Language Support WebSphere Voice Svr U.S. English Concatenative TTS WebSphere Voice Svr U.K. English Concatenative TTS French Concatenative TTS German Concatenative TTS Italian Concatenative TTS Spanish Concatenative TTS Japanese Concatenative TTS Simplified Chinese Concatenative TTS Description AIX V2.0 U.S. English LangSupport U.K. English LangSupport French LangSupport German LangSupport BL004NA BL008NA BL008UK BL008FR BL008DE

11 Description Description Italian LangSupport for Spanish LangSupport for Japanese LangSupport for Windows 2000 V2.0 Media Pack English S-Chinese LangSupport for Windows 2000 V2.0 Media Pack English US English Concatenative TTS UK English Concatenative TTS for French Concatenative TTS German Concatenative TTS Italian Concatenative TTS for Spanish Concatenative TTS for Japanese Concatenative TTS for Windows 2000 V2.0 Media Pack English Simplified Chinese Concatenative TTS for Windows 2000 V2.0 Media Pack English Entitled Maintenance Offerings Description BL008IT BL008ES BL008JA BL008SC BL00ANA BL00AUK BL00AFA BL00ADE BL00AIT BL00AES BL00AJA BL00ASC U.S. English Language Support U.K. English Language Support French Language Support German Language Support Italian Language Support Spanish Language Support Japanese Language Support Simplified Chinese Language Support U.S. English Concatenative TTS U.K. English Concatenative TTS French Concatenative TTS German Concatenative TTS Italian Concatenative TTS Spanish Concatenative TTS Japanese Concatenative TTS Simplified Chinese Concatenative TTS AIX V3.1 U.S. English LangSupport U.K. English LangSupport French LangSupport for Windows 2000 and German LangSupport for Windows 2000 and Italian LangSupport for Spanish LangSupport for JapaneseLangSupport for Windows 2000 and Simple Chinese LangSupport U.S. English Concatenative TTS U.K. Eng Concatenative TTS French Concatenative TTS German Concatenative TTS Italian Concatenative TTS for Spanish Concatenative TTS for Japanese Concatenative TTS Simple Chinese Concatenative TTS BL00UNA BL00VNA BL00WNA BL00ZNA BL010NA BL012NA BL011NA BL014NA BL013NA BL015NA BL016NA BL019NA BL01ANA BL01CNA BL01BNA BL01ENA BL01DNA Withdrawal of Previous Passport Advantage s: The following Passport Advantage part numbers are being replaced or made obsolete by this announcement. The withdrawal information will be Published on October 8, 2002, to the channel partners via a withdrawal channel announcement letter. The effective withdrawal date is November 8,

12 Orders for these part numbers will not be accepted after the withdrawal date, nor will normal marketing activities or educational support be available unless previous agreement exists between the customer and IBM. Description U.S. English Language Support U.K. English Language Support French Language Support German Language Support Italian Language Support for Spanish Language Support for Japanese Language Support for S-Chinese Language Support for U.S. English Concatenative TTS U.K. English Concatenative TTS for French Concatenative TTS German Concatenative TTS Italian Concatenative TTS for Spanish Concatenative TTS for Japanese Concatenative TTS for S-Chinese Concatenative TTS for BL008NA BL008UK BL008FR BL008DE BL008IT BL008ES BL008JA BL008SC BL00ANA BL00AUK BL00AFA BL00ADE BL00AIT BL00AES BL00AJA BL00ASC Terms and Conditions This product is only available via Passport Advantage. It is not available as shrinkwrap. Licensing: IBM International Program License Agreement. Proofs of Entitlement are required for all authorized use. number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance. License Information Form : License Information will be available electronically on the CD-ROM. Form : L-RKLP-5B9D9Z Limited Warranty Applies: Yes Program Services: Available until December 31, 2004 Money-Back Guarantee: If for any reason you are dissatisfied with the program, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund. This applies only to your first acquisition of the program. Copy and Use on Home/Portable Computer: No Volume Orders (IVO): No Passport Advantage Applies: Passport Advantage Web site at: Yes and through the Software Maintenance Applies: Yes Software Maintenance, previously referred to as Subscription and Technical Support, is now included in the Passport Advantage Agreement. Installation and technical support for the product announced in this letter is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity by providing voice and/or electronic access into the IBM support organizations. IBM includes Software Maintenance with each program acquired during the coverage period. The coverage period means the period commencing on the date you acquire the program up to the first or second anniversary date, depending on whether you acquired coverage for one or two anniversaries. The coverage period for Software Maintenance acquired in the two months preceding an anniversary date will be extended to the next applicable anniversary date. While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. This assistance is not available to your end users. IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at: guides/handbook.html

13 Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement. For more information, about the Passport Advantage Agreement, refer to the IBM International Passport Advantage Agreement Software Announcement , dated July 10, 2001, or visit the Passport Advantage Web site at: Complimentary Products: IBM provides licensed copies of complimentary products in our product boxes. The complimentary products are not upgradeable through the originally ordered product. They are only upgradeable separately as individual products. If a fully licensed product is required, contact IBM or your reseller. In addition, complimentary products do not entitle customers to receive service support. IBM Operational Support Services Support Line: No Other Support: Passport Advantage AIX/UNIX Upgrade Protection Applies: No Entitled Upgrade for Current AIX/UNIX Upgrade Protection Licensees: No iseries Software Subscription Applies: No Variable Charges Apply: No Prices Note: V3.1 is available through IBM Passport Advantage Offering only. Passport Advantage For Passport Advantage and charges, contact your authorized Lotus Business ner. Additional information is also available on the Passport Advantage Web site: Order Now United States Use Priority/Reference Code: YE001 Phone: Fax: Internet: Mail: 800-IBM-CALL 800-2IBM-FAX ibm direct@vnet.ibm.com IBM Atlanta Sales Center Dept. YE001 P.O. Box 2690 Atlanta, GA You may also contact your local IBM representative. identify your representative, call 800-IBM-4YOU. Canada Phone: 800-IBM-CALL Fax: Internet: Mail: IBM 105 Moatfield North York Ontario, Canada M3B 3R1 Trademarks IBMLink, the e-business logo, pseries, and iseries are trademarks of International Business Machines Corporation in the United States or other countries or both. WebSphere, AIX, RS/6000, ViaVoice, and DirectTalk are registered trademarks of International Business Machines Corporation in the United States or other countries or both. Intel and Pentium are registered trademarks of Intel Corporation. Microsoft is a trademark of Microsoft Corporation. Windows is a registered trademark of Microsoft Corporation. Java is a trademark of Sun Microsystems, Inc. UNIX is a registered trademark of the Open Company in the United States and other countries. Freelance and Lotus are registered trademarks of Lotus Development Corporation and/or IBM Corporation. Other company, product, and service names may be trademarks or service marks of others. To Global Financing IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Our offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit the Web at: