Business Digital Voice. Call Park/Pickup Groups

Transcription

1 Business Digital Voice Call Park/Pickup Groups

2 The Group Call Park feature allows a defined group user to park a call against other available members of a Call Park group which may be picked up by other members of the group at their office desk phone. Group Call Park capabilities include: Enables Feature Access Code (FAC) *58 to Park Calls to a Group. Enables FAC *88 plus the extension to retrieve the parked call. Provide a visual indication that a call is parked against an extension for 5 seconds to distinguish between a reverted call and a new call. Provides an audio indication to the recall user to notify of the reverted call. Hunting-type search pattern to find first available Call Park group member based on defined sequential order. Recall setting options: Recall timer which defines the amount of time a call will stay parked before it is reverted to the parking user or alternate recall user. Alternate recall user enables the reverted call to be routed to a hunt group. Business Digital Voice Call Park/Pickup Groups 2

3 Step : Login to the My Account Admin Portal Businessdigital.verizon.com Haven t logged in before? See Logging into My Account Guide. Forgot your username? Call.800.Verizon ( ). Business Digital Voice Call Park/Pickup Groups 3

4 Step 2: Navigate to the My Site dashboard After you login to businessdigital.verizon.com in Step you are now in your My Account portal. Follow the steps below to access the Call Park/Pickup page. 2 Click on your site name. Click My Site. Note: The My Site page will take a moment to load. Business Digital Voice Call Park/Pickup Groups 4

5 Step 3: Access the Site Services tab Click Site Services from the My Site dashboard in Step 2. Note: This page will take a moment to load. Click Site Services. Business Digital Voice Call Park/Pickup Groups 5

6 Step 4: Navigate to the Park/Pickup page 2 The first tab that appears is the Park settings. Click Park/Pickup from the left hand navigation. 3 Click Global Settings. A popup will appear. Business Digital Voice Call Park/Pickup Groups 6

7 Step 5: Setup Global Settings Global Call Park Settings set a default and apply to all Call Park groups created. When individual Call Park groups are created, these settings can be overridden. Recall To: A. Alert parking user only If a parked call is not picked up, it is reverted back to the person that parked the call after the Recall Timer has lapsed. If the parking user does not pick-up the reverted call and the Recall timer lapses again, the parking user is attempted again in 0 seconds. B. Alert parking user first, then Hunt Group If a parked call is not picked up, it is reverted back to the person that parked the call after the Recall Timer has lapsed. If the parking user does not pick-up the reverted call in the set time (Alert Hunt Group Wait Time), the call will be forwarded to the selected Hunt Group. The call will then follow the hunt group routing and not be reverted. C. Alert Hunt Group only If a parked call is not picked up call in the set time (Alert Hunt Group Wait Time), the call will be forwarded to the selected Hunt Group. The call will then follow the hunt group routing and not be reverted. 2 Hunt Group Selection If Hunt Groups are available and configured, select a Hunt Group to send parked calls that are not answered. If no Hunt Groups are configured, there will be no Hunt Groups to select. Ring Pattern for Recalled Calls Enables the ringing for reverted parked calls to have a distinctive ring to differentiate it from other types of calls. Alert Hunt Group Wait Time (secs) Sets the time in seconds that a parked call will remain parked before it is reverted to the Hunt group Recall Timer (secs) Sets the time in seconds that a parked call will remain parked before it is reverted to the parking user. Business Digital Voice Call Park/Pickup Groups 7

8 Step 6: Add a Call Park Group Click Add. Business Digital Voice Call Park/Pickup Groups 8

9 Step 7: Enter a name for the group 2 Enter a Group Name. Click OK. A new popup will appear. Business Digital Voice Call Park/Pickup Groups 9

10 Step 8: Assign users to the Call Park Group Select where the call should recall to if not picked up. 2 Click and drag the users who from left to right who should be added to the group. Note: each user can only be added to one call park group. 3 Click Save. Business Digital Voice Call Park/Pickup Groups 0

11 Step 9: Add a Call Pickup Group Click Pickup. 2 Click Add. Step 0: Add a Call Pickup Group Click Pickup. 2 Click Add. A Popup will appear. Business Digital Voice Call Park/Pickup Groups

12 Step : Setup the Call Pickup Group Click Enter a Group Name. 2 Click Ok. A new popup will appear. Click and drag the users who from left to right who should be added to the group. 2 Click Save. 207 Verizon. All Rights Reserved. Business Digital Voice Call Park/Pickup Groups 2