User experience for the enterprise: Fusion apps. Lonneke Dikmans November 2011 Nuremberg, Germany

Transcription

1 User experience for the enterprise: Fusion apps Lonneke Dikmans November 2011 Nuremberg, Germany 1 25 x

2 Vennster Integrated approach from three perspectives Senior consultants with specific expertise and industry knowledge Add value, share knowledge Partnership Lonneke Dikmans is Oracle Ace Director Human Business IT 2 25 x

3 Agenda User experience for the enterprise General The problem: UX versus BPM The solution: UX and BPM Architecture Fusion apps User experience Architecture Demo Conclusion 3 25 x

4 General The problem: UX versus BPM Expense process Scope is one item Different rules for different types of expenses 4 25 x

5 General The problem: UX versus BPM 5 25 x

6 Agenda User experience for the enterprise General The problem: UX versus BPM The solution: UX and BPM Architecture Fusion apps User experience Architecture Demo Conclusion 6 25 x

7 General The solution UX and BPM User Experience Market Research Interaction Design Business Website/ application Brand Experience Audience User Experience Service Content Service Design Information Architecture Akendi 7 25 x

8 Stakeholder requirements Survey Focus groups USER INVOLVEMENT USABILITY TEST USABILITY TEST Tradeshows, Magazine reviews Customer support, feedback, surveys General The solution: UX and BPM User Experience Techniques close the feedback gap Personas Scenarios Planning Analysis Concept Design Detailed Design Build Test Launch Support 8 25 x

9 General The solution: UX and BPM BPM Techniques 9 25 x

10 Agenda User experience for the enterprise General The problem: UX versus BPM The solution: UX and BPM Architecture Fusion apps User experience Architecture Demo Conclusion x

11 General Architecture Presentation Process Services Enterprise service bus Operational systems, components, applications x

12 Agenda User experience for the enterprise General The problem: UX versus BPM The solution: UX and BPM Architecture Fusion apps User experience Architecture Demo Conclusion x

13 Fusion apps User experience Fusion apps Big UX team because of acquisitions UX integral part of development process Enterprise apps & User experience Accurately and efficiently complete tasks Business context is used for this Who you are What you are doing Where you are What information you need to complete the task x

14 Fusion apps User experience Research & Techniques Contextual inquiry Personas and scenarios Card sorting Tasks analysis Quantitative methods Eye tracking keystroke level modeling x

15 Fusion apps User experience Analysis & Modeling Right information at the right time Different types of navigation Collaboration and communication Increased productivity and ease of use Testing Verify results x

16 Fusion apps User Experience Right information at the right time x

17 Fusion apps User Experience Different types of navigation x

18 Fusion apps User experience Collaboration and communication x

19 Fusion apps User experience Increased productivity and ease of use Before: Several steps to complete a task After: Easier navigation and a streamlined workflow x

20 Fusion apps User experience Before 60 seconds 13 clicks After 37 seconds 7 clicks x

21 Agenda User experience for the enterprise General The problem: UX versus BPM The solution: UX and BPM Architecture Fusion apps User experience Architecture Demo Conclusion x

22 Fusion apps Architecture Based on Oracle Fusion Middleware x

23 Agenda User experience for the enterprise General The problem: UX versus BPM The solution: UX and BPM Architecture Fusion apps User experience Architecture Demo Conclusion x

24 Demo Start demo x

25 Conclusion User Experience techniques Increase productivity Increase accuracy Different techniques for different phases User experience in the enterprise Used in Commercial off the shelf applications (Fusion apps) Customizations Custom development Consider persuasive design, not just task driven Use in conjunction with BPM Helps you define the right architecture as well x

26 User experience for the enterprise: Fusion apps Lonneke Dikmans November 2011 Nuremberg, Germany x