Fuji Xerox is not responsible for any breakdown of machines due to infection by computer virus or computer hacking.

Transcription

1 Administrator Guide

2 Google and Android are either registered trademarks or trademarks of Google Inc. Microsoft, Windows, and Excel are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Other company names or product names are registered trademarks or trademarks of each company. Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation. Fuji Xerox is not responsible for any breakdown of machines due to infection by computer virus or computer hacking. Important (1) This manual is copyrighted with all rights reserved. Under the copyright laws, this manual may not be copied or modified in whole or part, without the written consent of the publisher. (2) Parts of this manual are subject to change without prior notice. (3) We welcome any comments on ambiguities, errors, omissions, or missing pages. Xerox, Xerox and Design, as well as Fuji Xerox and Design are registered trademarks or trademarks of Xerox Corporation in Japan and/or other countries. Apeos is a registered trademark of Fuji Xerox Co., Ltd. 2

3 Preface Thank you for using Cloud On-Demand Print. Cloud On-Demand Print enables you to print the files uploaded on a cloud server using the devices compatible with Cloud On-Demand Print. This guide describes operations for system administrators. Be sure to read this guide before you use Cloud On-Demand Print. After reading this guide, be sure to keep it handy for quick reference. It will be useful in case you forget how to perform operations or if a problem occurs with the machine. The guide assumes that you are familiar with a personal computer and knowledgeable of computer networks. When you need additional information, refer to the manuals provided with the personal computer, operating system, and network products. Fuji Xerox Co., Ltd. 3

4 Types of Manuals Manuals The manuals that describe how to setup and use Cloud On-Demand Print are as follows. Guide Cloud On-Demand Print User Guide Cloud On-Demand Print Administrator Guide (This Guide) Cloud On-Demand Print Multifunction Device Setup Guide Description Describes the operations available when you have logged in to Cloud On-Demand Print with user rights. The operations for users are also allowed for administrators. Describes the operations available when you have logged in to Cloud On-Demand Print with administrator rights. Describes the device setup procedures required to use Cloud On- Demand Print. The manuals above can be displayed by selecting [Help] on the Cloud On-Demand Print webpage. 4

5 Using this Guide Contents of this Guide This guide consists of the following chapters. 1 Overview of Cloud On-Demand Print Describes the overview of Cloud On-Demand Print. 2 Initial Settings Describes the settings required before starting the operations. 3 Standard Operations Describes the operations as needed after starting the operations. 4 Troubleshooting Describes how to troubleshoot and make inquiries. Conventions The following icons are used in this guide, depending on the content described. Important See This indicates important information that you should read. Definitely read this. This indicates additional information on operations or features. This indicates that the reference source is a guide. The following conventions are used in this guide. " " [ ] { } < > > Indicates messages, file names, folder names, entered values, entered examples, and emphasized content. It also indicates cross-references within this guide and the name of a guide to be referenced. Ex.: "Completed successfully" appears. Ex.: See the "Administrator Guide for Troubleshooting" to remedy the problem. Indicates the name of a setting item displayed on the computer screen. Also, it indicates the name of a window, menu, dialog box, tab, or button displayed. Ex.: Click [OK]. Indicates values such as a drive name or user name that change when the operation is executed. Ex.: The [Design of {logon user}] page appears. Indicates a key on the keyboard of the computer, or a button on the control panel of the device. Ex.: Press the <Delete> key. Indicates a path to proceed to a certain item within a procedure on a menu or a Web page. Ex.: Select [Start] > [Programs]. 5 Microsoft Windows Operating System is referred to as "Windows" in this guide. Multifunction printers are referred to as "device" in this guide. In this guide, "PC" refers to a personal computer. Operations and screens may be different from those in this guide depending on your web browser.

6 Contents Preface... 3 Types of Manuals... 4 Using this Guide Overview of Cloud On-Demand Print 1.1 Overview of Cloud On-Demand Print User Type Differences between User and Guest Printing Using Other Tenant Devices and Print Reference Number Operations Described in This Guide Upper Limits of Items Operating Environment Initial Settings 2.1 Setting Procedure Logging in to Cloud On-Demand Print and Displaying the [Tenant Management] Page Registering a User to a Tenant User Authority Registering a User Individually Registering Users Collectively Setting User Attributes Collectively Registering Guest to a Tenant Registering a Device to a Tenant Device and Tenant Registering a Device Making the Own Tenant Device Accessible to Other Tenant Users Privacy Level Making the Own Tenant Device Accessible and Setting the Privacy Settings Standard Operations 3.1 Changing the Tenant Settings Changing Settings of a User Changing the Permission for Users Deleting a User from the Tenant Changing Settings of Guest Changing Settings of a Device Changing the Registration Information of the Device Setting Registered Information of Devices Collectively

7 Deleting a Device from the Tenant Adding, Changing, and Deleting the Privacy Settings of the Device Downloading the Operation History Downloadable Operation History Downloading the Operation History Reissuing the Device Registration Key Troubleshooting 4.1 Cloud On-Demand Print Official Website Error Message and Solutions Inquires Index

8 1 1Overview of Cloud On-Demand Print

9 1 Overview of Cloud On-Demand Print 1.1 Overview of Cloud On-Demand Print Cloud On-Demand Print enables you to print the files uploaded on a cloud server using the devices compatible with Cloud On-Demand Print. The users and devices are registered to a contract-basis group called a tenant. The user logs in to the own tenant with which the user is registered, and uploads files to the tenant. The uploaded files can be printed by any devices registered with the tenant. Depending on the administrator settings, the files can be printed by devices in other tenants *1 which are tenants other than the tenant to which the file has been uploaded, and by devices on netprint *2 or Public Print *3. Before printing the file, the user needs to log in to the own tenant to which the file is uploaded. When, however, adding the print reference number to the file, the user does not need to log in to the own tenant, but can print the file by just entering the print reference number to the device. *1 The privacy settings of the uploaded file can be selected from the private file which is open only to the user who has uploaded the file, or the shared file which is open to all the users registered with the tenant. You must print files within the expiration date after uploading the files. The administrator sets the expiration date. Authentication is required depending on the settings on the device. For details, refer to the guide provided with the device. Administrator User Own tenant Cloud server Printing files *4 Uploading files *1 Managing tenants Printing files *4 User: User: PC PC User: ios/android Administrator: PC Administrator: PC Own tenant device Other tenant device *1 *2 netprint device Public Print device *3 Administrator: ios/android Coverage of This Guide *1 To print files using other tenant devices or the print reference number, setting by the administrator is required. For details, refer to "1.3 Printing Using Other Tenant Devices and Print Reference Number"(P.11). *2 netprint is a print service which enables files to be printed on devices at Seven-Eleven convenience stores. This service is only supported by tenants in Japan. For details, refer to the netprint official website at *3 Public Print is a print service which enables files to be printed on devices at several stores. This service is only supported by tenants in Japan. For details, refer to the Public Print official website at *4 Described in the Cloud On-Demand Print User Guide. 9

10 1.2 User Type 1.2 User Type There are following types of users. The user type is set by the administrator. User Type Administrator User Guest Descriptions Can manage Tenant and User. Also has user rights. Can upload and print files. Differences between User and Guest Purpose Upper Limit Item User Guest The URL to Access to Upload Files via a Web Browser *1 Print Reference Number Sharing Files which are uploaded Normally, one User is used by one person. Varies depending on your contract with us. Access the URL listed on the setn by Cloud On-Demand Print. Issued when Administrator permitted. Can share files and select from Private and Shared. Assumes that one Guest is used by multiple people. 10 per one Tenant Access the URL that Administrator notifies. Always issued File List of uploaded files Available Not available Deleting uploaded files Sending to netprint or Public Print Web browser: User can delete uploaded files on their own. Device: User can delete uploaded files on their own after the file is printed. Available Cannot share files because the list of uploaded files is not displayed. Web browser: Guest cannot delete files on their own. Administrator can delete files by 10. Device: User can delete uploaded files on their own after the file is printed. Not available *1 There is no differences between procedures for User to upload a file with Windows Print Tool and the procedures for Guest. 10

11 1 Overview of Cloud On-Demand Print 1.3 Printing Using Other Tenant Devices and Print Reference Number Cloud On-Demand Print allows printing files on devices registered in other tenants which is other than the tenant to which the file is uploaded, by logging in to the own tenant to which the file is uploaded. By uploading a file with the print reference number, you do not need to log in to the own tenant, but can print the file on the own tenant and other tenant devices by entering the print reference number to the devices. Authentication is required depending on the settings of the device. For details, refer to the guide provided with the device. Even on a device to which you cannot log in, if the device allows printing using a print reference number, you can print files on the device by entering the print reference number. For these printing operations, the administrator makes the settings for both of the tenant to which the file is uploaded and the tenant from which the file is printed. Printing by logging in to a tenant Is login allowed for the tenant from which you want to print the file? *1 Yes Is login allowed for the device on which you want to print the file? *2 No Printing by entering the print reference number Is the print reference number allowed to be issued? *3 Yes Is printing using the print reference number allowed? *4 No Yes No Yes No You can print You cannot print You cannot print You can print You cannot print You cannot print Settings on the tenant to which files are uploaded Settings on the tenant from which files are printed *1 For details, refer to "2.3 Registering a User to a Tenant"(P.19). *2 For details, refer to "2.6 Making the Own Tenant Device Accessible to Other Tenant Users"(P.26). *3 When [Allow Issuing of Print Reference Number] is checked on [User Details] in the [Users] tab on the [Tenant Management] page, the print reference number can be issued when a file is uploaded to the tenant. *4 When [Allow Printing with Print Reference Number] is checked on the [Settings] tab on the [Tenant Management] page, devices in the tenant allow the user to print files using the print reference number. 11

12 1.3 Printing Using Other Tenant Devices and Print Reference Number Example of Administrator Settings The following shows the example of the administrator settings required to print files using other tenant devices or print reference number. Example 1: When User X of Tenant A wants to print a file on Device Y registered in Tenant B, any of the following settings is required. When User X logs in to Tenant A and prints a file on Device Y: - The administrator of Tenant A allows User X to log in to the Tenant B devices. - The administrator of Tenant B allows User X to log in to the Device Y. When User X prints a file on Device Y by entering the print reference number: - The administrator of Tenant A allows User X to issue the print reference number. - The administrator of Tenant B allows printing on Tenant B devices using the print reference number. Example 2: When User X of Tenant A wants to print a file on Device Z registered in Tenant A using the print reference number, the following setting is required. The administrator of Tenant A allows User X to issue the print reference number. The administrator of Tenant A allows printing on Tenant A devices using the print reference number. 12

13 1 Overview of Cloud On-Demand Print 1.4 Operations Described in This Guide Use the [Tenant Management] page to manage the Cloud On-Demand Print. This Guide describes the operations on the [Tenant Management] page. The [Tenant Management] page is displayed by clicking [Tenant Management] on the initial page after login to the Cloud On-Demand Print. [Tenant Management] is displayed only when the administrator has logged in. [File Management] page (described in the Cloud On-Demand Print User Guide ) [Tenant Management] page (described in this guide) 13

14 1.4 Operations Described in This Guide The following shows the references in this guide according to the items on the [Tenant Management] page. Tab Item Reference User Guest Device Register Set All Login Device Restriction List of Users Register List of Guest List of Devices Other Tenant Settings Add Operation History Settings List of Privacy Settings Download Device Registration Key Tenant ID - Tenant Name File Expiration (Days) Privileges Language Setting for Converting Office Documents "2.3 Registering a User to a Tenant"(P.19) "3.2 Changing Settings of a User"(P.31) " Changing the Permission for Users"(P.31) " Deleting a User from the Tenant"(P.32) "2.4 Registering Guest to a Tenant"(P.23) "3.3 Changing Settings of Guest"(P.33) "3.4 Changing Settings of a Device"(P.34) " Changing the Registration Information of the Device"(P.34) " Deleting a Device from the Tenant"(P.35) "2.6 Making the Own Tenant Device Accessible to Other Tenant Users"(P.26) "3.5 Adding, Changing, and Deleting the Privacy Settings of the Device"(P.36) "3.5 Adding, Changing, and Deleting the Privacy Settings of the Device"(P.36) "3.6 Downloading the Operation History"(P.37) "2.5 Registering a Device to a Tenant"(P.24) "3.7 Reissuing the Device Registration Key"(P.41) "3.1 Changing the Tenant Settings"(P.29) 14

15 1 Overview of Cloud On-Demand Print 1.5 Upper Limits of Items The following table describes the upper limits of the settings on Cloud On-Demand Print. Target Item Upper Limit Tenant Number of users that can be registered Differs depending on the contents of Number of files that can be registered the contract with us. Number of Guest that can be registered 10 *1 Send File To netprint Send File To Public Print Number of devices that can be registered 1,000 Data size for one file 100 MB File expiration Can select the file expiration from 0.5 to 7 days. File size that can be registered File expiration File size that can be registered File expiration *1 This number is different from the number of users. 2 MB Until 11:59 pm the next day of the sending 2 MB 25 hours after sending the file For upper limits on netprint and Public Print other than above, refer to our official website at: netprint Public Print Operating Environment For information on the operation environment of Cloud On-Demand Print, refer to our official website(p.43). 15

16 2 2Initial Settings

17 2 Initial Settings 2.1 Setting Procedure Steps Make the initial setup as follows. 0 1 Log in to Cloud On-Demand Print, and then Display the [Tenant Management] page (P.18) 2 Register a User to a Tenant (P.19) 3 Register Guest to a Tenant (P.23) (As needed) 4 Register a Device to a Tenant(P.24) 5 Make the Own Tenant device accessible to other Tenant users (P.26)(As needed) 17

18 2.2 Logging in to Cloud On-Demand Print and Displaying the [Tenant Management] Page 2.2 Logging in to Cloud On-Demand Print and Displaying the [Tenant Management] Page Steps The following describes how to log in to Cloud On-Demand Print and display the [Tenant Management] page. The [Tenant Management] page can be displayed only when the administrator has logged in. 0 1 Access the URL of Cloud On-Demand Print using a web browser. The URL is described in the sent by Cloud On-Demand Print. Set a password as described in the if required. 2 Enter the user ID and password, and click [Login]. Important Entering a wrong password over the limit will block the login of the user for 30 minutes. 3 When the user is registered in several tenants, select the tenant to which the user logs in. 4 Click [Tenant Management]. In [Language] on the log in screen, a user can select the language to show on the Cloud On-Demand Print web page. If a user selects the language which is not supported in Cloud On-Demand Print, the English web page will appear. 18

19 2 Initial Settings 2.3 Registering a User to a Tenant The following describes how to register a user to a tenant and set whether or not the user can log in to other tenants. You can register users individually or collectively. The upper limit of the number of the users that can be registered to one tenant differs depending on the contents of the contract with us. User Authority User Authority (P.19) Registering a User Individually (P.19) Registering Users Collectively (P.20) Setting User Attributes Collectively (P.21) When registering a user, assign "User" or "Administrator" as the permission. The following shows the difference between the "User" and "Administrator". O: Available X: Unavailable Operation User Administrator Uploading files O O Printing files O O Setting tenants X O Managing users X O You can change the permission after registering the user. You can restrict the user operation on the [Settings] tab on the [Tenant Management] page. Registering a User Individually Steps The following describes how to register a user individually. When a user has been registered to the tenant, an that notifies the URL of the Cloud On- Demand Print web page and how to set the password is sent to the user. 0 1 Click [Users] on the [Tenant Management] page. 2 Click [Register]. 3 Click [Individual]. 19

20 2.3 Registering a User to a Tenant 4 Enter the user information. Surname Given Name Address Permission Item Allow Issuing of Print Reference Number Receive alert notification from system Language Login At Other Tenant Device Description Enter the user's surname within 75 characters Enter the user's given name within 75 characters. Enter the user's address within 255 characters. Select [Administrator] to give administrator rights to the user, or select [Users] to give user rights to the user. If you allow users to issue Print Reference Number, check the [Allow Issuing of Print Reference Number] checkbox. If you send an to a user from Cloud On-Demand Print when the number of files reached the upper limit of files which can be registered, check. Up to 20 users can be set. Select the language which a user uses. In the sent by Cloud On-Demand Print to the registered user, the language selected here will be used. Check [Allow] when allowing the user to log in at other tenant device. 5 Click [Register]. A user with the same address as the one of the user already registered in the tenant cannot be registered. When the address is already registered in Fuji Xerox Online Service, the settings for Fuji Xerox Online Service is given priority over [Surname] and [Given name]. 6 To register other users, repeat steps above. Registering Users Collectively Steps The following describes how to register users collectively to a tenant. When a user has been registered to the tenant, an that notifies the URL of the Cloud On- Demand Print web page and how to set the password is sent to the user. In case of registering users collectively, there are no feature which is equal to [Receive alert notification from system] in registering a user individually. 0 1 Click [Users] on the [Tenant Management] page. 2 Click [Register]. 3 Click [Batch]. 4 Download the CSV file (template file). (1) Click [Download Template File]. (2) Specify the destination to save the template file, and click [Save]. 5 Enter the user information to the downloaded CSV file. (1) Open the downloaded CSV file. 20

21 2 Initial Settings Important Be careful about points below to edit the CSV file on the Microsoft Excel. The language of the template file is based on the language of the Cloud On-Demand Print web page. For editing, use the Excel which is the same language as the template file. In the CSV file of the Cloud On-Demand Print, characters of the language of the template file and ASCII code characters can be used. If a user want to set the CSV file which has the information of two languages and more, edit on the text editor. (2) Enter the user information from the second line. Important Do not delete the first line because the first line is the header. Up to 500 users can be registered to one CSV file. To register over 500 users, register the users in several batches. Item Description Surname Given Name Address Administrator Permission Login At Other Tenant Device Allow Issuing of Print Reference Number Enter the user's surname within 75 characters Enter the user's given name within 75 characters. Enter the user's address within 255 characters. Enter true to give administrator rights to the user, or enter false to give user rights to the user. Enter true to allow the user to log in to other tenant devices, or enter false not to allow the user to log in to other tenant devices. Enter "true" to allow the user to issue Print Reference Number, or enter "false" not to allow the user to issue Print Reference Number. (3) Save the CSV file and close it. If the CSV file is edited on the text editor, save in "UTF-8" character code. 6 Click [Browse ] on the [Import User Information]. 7 Select the CSV file to which the user information is entered, and then open. 8 Select [User Language]. In the sent by Cloud On-Demand Print to the registered user, the language selected here will be used. 9 Click [Register]. 10 Confirm the registration information and click [OK]. 11 Click [Close] after completing the registration. A user with the same address as the one of the user already registered in the tenant cannot be registered. When the address is already registered in Fuji Xerox Online Service, the settings for Fuji Xerox Online Service is given priority over [Surname] and [Given name]. To cancel the registration, click [Stop]. Clicking [Stop] does not cancel the registration of the already registered users and users whose registration is in progress. Setting User Attributes Collectively 21 You can collectively set items below to all the users registered in the tenant; Whether allow users to log in from other tenants' machines; Which tenants machines to allow to log in from;

22 2.3 Registering a User to a Tenant Whether allow users to issue of Print Reference Number. Even if the user is allowed to log in at other tenant devices, the user cannot log in to inaccessible devices. For details, refer to "2.6 Making the Own Tenant Device Accessible to Other Tenant Users"(P.26). Allowing or Prohibiting the Login at Other Tenant Devices You can collectively set whether or not to allow all the users in a tenant to log in to other tenant devices. Steps 0 1 Click [Users] on the [Tenant Management] page. 2 Click [Set All]. 3 Select [Allow Login At Other Tenant Device] or [Prohibit Login At Other Tenant Device]. Log in Device Restriction Set which other tenant device can be used to log in for all the users in a tenant when the users are allowed to log in at other tenant devices. Steps 0 1 Click [Users] on the [Tenant Management] page. 2 Click [Login Device Restriction]. 3 Select [Allow Login At All Tenant Devices ] or [Allow Login At Specified Tenant Device]. 4 If you select [Allow Login At Specified Tenant Device], enter the tenant ID of the other tenant at which login is allowed. You can specify up to six tenant IDs. You can check the tenant ID on the [Settings] tab on the [Tenant Management] page. 5 Click [Update]. Allowing or Prohibiting Issuing of Print Reference Number You can collectively set whether to allow all the users in a tenant to issuing of the Print Reference Number or not. Steps 0 1 Click [Users] on the [Tenant Management] page. 2 Click [Set All]. 3 Select [Allow Issuing of Print Reference Number] or [Prohibit the Issue of Print Reference Number]. If the user setting of [Allow Issuing of Print Reference Number] is changed to [Prohibit the Issue of Print Reference Number], Print Reference Number issued before changing the setting can be used. 22

23 2 Initial Settings 2.4 Registering Guest to a Tenant Steps 0 1 In [Tenant Management], click [Guest]. 2 Click [Register]. 3 Operate following procedures. (1) Enter the last part of User ID in a text box. The maximum number that can be entered is 20 characters. The first part of the text box is applied by Cloud On-Demand Print automatically. (2) Enter Password to login Cloud On-Demand Print. The number of characters that can be entered is at least six characters up to 20. (3) Click [Add]. Guest is registered in a Tenant. Guest can be recorded up to ten in one Tenant. 4 Notify Guest following information. The URL for Guest to login [here] of [Guest account can log in from here.] is the link for Guest to log in. Notify Guest by right-clicking [here] to copy the URL, or in any other way. User ID and Password for Guest Important Guest can log in only with the URL of the link described above via web browser. that procedures of Guest to login is different from the procedures of User. 23

24 2.5 Registering a Device to a Tenant 2.5 Registering a Device to a Tenant The following describes how to register a device to a tenant. Device and Tenant To use Cloud On-Demand Print, at least one device must be registered to a tenant. The user can print files on any devices registered in the tenant. Authentication is required depending on the settings of the device. For details, refer to the guide provided with the device. Registering a Device Steps Enter the device registration key to the device to register the device to the tenant. One device cannot be simultaneously registered to two or more tenants. 0 1 Check the device registration key of the tenant. (1) Click [Settings] on the [Tenant Management] page. (2) Check the device registration key displayed in [Device Registration Key]. 2 Configure the devices so that Cloud On-Demand Print can be used. See Cloud On-Demand Print Multifunction Device Setup Guide 24

25 2 Initial Settings 3 Select [Cloud On-Demand Print] on the menu screen. 4 Enter the device registration key and select [Register]. 5 Select [Close]. 25

26 2.6 Making the Own Tenant Device Accessible to Other Tenant Users 2.6 Making the Own Tenant Device Accessible to Other Tenant Users Making the own tenant device accessible enables other tenant users to log in at own tenant devices to print files. Set the following as needed. Privacy Level Own tenants can be set to be accessible without restrictions or with restrictions. When the tenant is accessible with restrictions, you can restrict the users and devices for which login is allowed. Privacy Level Other tenant users who can log in at own tenant devices Without restrictions Not Restricted Not Restricted Restrictions on devices Not Restricted Restricted Restrictions on users Restricted Not Restricted Restrictions on devices and users Restricted Restricted Own tenant devices at which other tenant users can log in Authentication is required depending on the settings of the device. For details, refer to the guide provided with the device. When [Login At Other Tenant Device] is not allowed, the user cannot print files on devices accessible to other tenant users. For details, refer to "2.3 Registering a User to a Tenant"(P.19). Making the Own Tenant Device Accessible and Setting the Privacy Settings Steps The following describes how to make the own tenant device accessible and set the privacy settings. 0 1 Click [Other Tenant Settings] on the [Tenant Management] page. 2 Click [Add] on [Devices Accessible to Other Tenant Users]. 3 Set the privacy settings. 26

27 2 Initial Settings Item Setting Name Other Tenant Users Address Accessible Devices Nickname Description Enter the name for the privacy settings within 100 characters. Select [Limited to Below] to restrict the other tenant users who can log in at own tenant devices, or select [All] when not restricting users. Important When you select [All], all the other tenant users can log in at own tenant devices specified for [Accessible Devices]. Enter the address of the other tenant users who can log in at own tenant devices within 255 characters. Enter when selecting [Limited to Below] for [Other Tenant Users]. You can use backward match by using a wild card (*). You can enter up to six addresses. Select [Limited to Below] to restrict the devices at which other tenant users can log in, or select [All] when not restricting devices. Important When you select [All], all the users specified for [Other Tenant Users] can log in at all the devices registered in the own tenant. Enter the nickname of the devices to which other tenant users can log in within 50 characters. Enter when selecting [Limited to Below] for [Accessible Devices]. You can enter up to six device nicknames. 4 Click [Add]. 27

28 3 3Standard Operations

29 3 Standard Operations 3.1 Changing the Tenant Settings Steps The following describes how to change the tenant settings such as the tenant name, file expiration, and permissions. 0 1 Click [Settings] on the [Tenant Management] page. 2 Set the tenant settings. Item Tenant Name File Expiration (Days) Issued Print Reference Number Description Enter a new tenant name within 50 characters. Specify the expiration date of the uploaded file. You can select the date from 0.5 to 7 days. Specify whether to enable printing by Print Reference Number in your Tenant or all the Tenants. Password Appication Usage Settings Required When Issuing Print Reference Number Allow Use of Android Apps Allow Use of ios Apps Allow Use of Windows Print Tool Allow File Upload By Web Browser If you require Password when issuing Print Reference Number, check. Set whether or not to allow the own tenant users to use the Android applications for this service. Set whether or not to allow the own tenant users to use the ios applications for this service. Set whether or not to allow the own tenant users to use the Windows Print Tool for this service. Set whether or not to allow the own tenant users to use the file management service and notification management service on Cloud On-Demand Print. 29

30 3.1 Changing the Tenant Settings Transfer Settings Item Allow Sending File to netprint Allow Sending File to Public Print Language Setting for Converting Office Documents Description Set whether or not to allow the own tenant users to send files to netprint. Checking this item displays the terms of use. Users who operate this function as well as administrators must read the terms of use. This service is only supported by tenants in Japan. Set whether or not to allow the own tenant users to send files to Public Print. Checking this item displays the terms of use. Users who operate this function as well as administrators must read the terms of use. This service is only supported by tenants in Japan. If the Office documents include fonts which Cloud On- Demand Print does not support, specify a language which supports the fonts used in the Office documents. 3 Click [Update]. 30

31 3 Standard Operations 3.2 Changing Settings of a User Steps 0 1 Click [Users] on the [Tenant Management] page. The list of the user registered in the tenant is displayed. You can search users by address by entering an address in [ Address] and clicking [Search]. 2 To display User whose [Recieve alert notification from system](p.32) is enabled, select [Alert notification recipient] with [Filter]. 3 Operate following procedures as needed. If you change the user permission "Changing the Permission for Users"(P.31) If you delete a user in a Tenant "Deleting a User from the Tenant"(P.32) Changing the Permission for Users Steps The following shows how to change the permission for users registered in a tenant. You cannot change the permission for yourself when logged in. 0 1 Click [ ] of the user you want to change the permission. 31

32 3.2 Changing Settings of a User 2 Set the permission settings. Item User/Administrator Allow Login At Other Tenant Device Allow Issuing of Print Reference Number Receive alert notification from system Description Select [Administrator] to give administrator rights to the user, or select [Users] to give user rights to the user. Check when allowing the user to log in at other tenant device. Allowing or Prohibiting the Login At Other Tenant Device can be collectively set to all the users. For more information, refer to " Setting User Attributes Collectively"(P.21). Check when allowing the user to issue of Print Reference Number. If the user changes the checkbox disabled from enabled, the user can use Print Reference Number which is already issued. Allowing or Prohibiting the issuing of Print Reference Number can be collectively set to all the users. For more information, refer to " Setting User Attributes Collectively"(P.21). If you send an to a user from Cloud On-Demand Print when the number of files reached the upper limit of files which can be registered, check. Up to 20 users can be set. 3 Click [Update]. Deleting a User from the Tenant Steps The following describes how to delete a user from the tenant. Important Deleting a user from the tenant will delete all the private files uploaded to the tenant by the user. Shared files and the operation history are not deleted. Deleted files cannot be restored. 0 1 Click [ ] of the user to delete. 2 Click [OK]. 32

33 3 Standard Operations 3.3 Changing Settings of Guest Steps 0 1 In the [Tenant Management] page, click [Guest]. The list of Guest registered in a Tenant is displayed. 2 Operate following procedures as needed. If you change settings of Guest (1) Click of Guest whose settings will be changed. (2) Change settings as needed. (3) Click [Update]. If you delete Guest from a Tenant Important If Guest is deleted from the Tenant, all the files that the Guest uploaded will be deleted. that deleted files cannot be recovered. (1) Click of Guest to be deleted. (2) Confirm to delete Guest, and then click [OK]. If you delete files of Guest You can delete by ten files from files of the oldest upload date. (1) Click of Guest whose files will be deleted. (2) Confirm to delete the files, and then click [OK]. 33

34 3.4 Changing Settings of a Device 3.4 Changing Settings of a Device Steps Devices with [Privacy Settings] set to [Accessible] are accessible to other tenant users. For information on how to change the device privacy settings, refer to "3.5 Adding, Changing, and Deleting the Privacy Settings of the Device"(P.36). 0 1 Click [Device] on the [Tenant Management] page. The list of the devices registered to the tenant is displayed. You can search devices by nickname by entering the device nickname in [Nickname] and clicking [Search]. 2 Operate following procedures as needed. If you change registered information of a device "Changing the Registration Information of the Device"(P.34) If you change registered information of devices collectively "Setting Registered Information of Devices Collectively"(P.35) If you delete a device from a Tenant "Deleting a Device from the Tenant"(P.35) Changing the Registration Information of the Device Steps The following describes how to change the registration information. Devices with [Privacy Settings] set to [Accessible] are accessible to other tenant users. For information on how to change the device privacy settings, refer to "3.5 Adding, Changing, and Deleting the Privacy Settings of the Device"(P.36). 0 1 Click [ ] of the device to change the registration information. 34

35 3 Standard Operations 2 Change the device registration information. Item Nickname Location Reference Number Input Authentication Information Description Enter the device nickname within 50 characters. You cannot set the same nickname as the one already registered in the same tenant. Enter the location of the device within 50 characters. [Do Not Use] Select if you do not want [Enter Reference Num] to be displayed. [Use] Select if you want [Enter Reference Num] to be displayed. [Use (Initial Screen)] Select if you want the Print Reference Number screen to be displayed instead of the login screen. If you want [Select From History] to be displayed on the login screen, check. 3 Click [Update]. Setting Registered Information of Devices Collectively Steps 0 1 Select following items on the table from [Set All]. Item Do Not Use Reference Number Input Use Reference Number Input Use Reference Number Input (Initial Screen) Allow Reference to Authentication Information From Login History Do Not Allow Reference to Authentication Information From Login History Description [Do Not Use] will be set to [Reference Number Input] of all the devices. [Use] will be set to [Reference Number Input] of all the devices. [Use (Initial Screen)] will be set to [Reference Number Input] of all the devices. [Allow Reference From Login History] of [Authentication Information] of all the devices will be enabled. [Allow Reference From Login History] of [Authentication Information] of all the devices will be enabled. Deleting a Device from the Tenant Steps The following describes how to delete a device from the tenant. You cannot delete devices accessible to other tenant users. 0 1 Click [ ] of the device to delete. 2 Click [OK]. 35

36 3.5 Adding, Changing, and Deleting the Privacy Settings of the Device 3.5 Adding, Changing, and Deleting the Privacy Settings of the Device Steps 0 1 Click [Other Tenant Settings] on the [Tenant Management] page. 2 Operate following procedures. To add a new setting: (1) Click [Add]. (2) Set the privacy settings of the device. See For details on the settings, refer to "Making the Own Tenant Device Accessible and Setting the Privacy Settings"(P.26). (3) Click [Add]. To change the existing setting (1) Click [ ] of the privacy setting to change. (2) Set the privacy settings of the device. See For details on the settings, refer to "Making the Own Tenant Device Accessible and Setting the Privacy Settings"(P.26). (3) Click [Update]. To delete the existing setting (1) Click [ ] of the privacy setting to delete. (2) Click [OK]. 36

37 3 Standard Operations 3.6 Downloading the Operation History You can download the operation history of Cloud On-Demand Print in CSV format. Example: Operation Date Operation Client Operation Type Operation User ID File ID 06/11/ :00 Web Browser Login 06/11/ :01 Web Browser File Upload /11/ :03 Web Browser Send File To netprint /11/ :05 Multifunction Device Print By Own Tenant Users /11/ :10 Web Browser Logout abc@example.com 07/11/ :20 ios Application Login 123@example.com 07/11/ :32 Web Browser File Delete def@example.com Page Count File Name Tenant ID Device Serial Number Device Nickname Recipient Address Target User ID tif tif xyz@example.com tif 34%3ABCDE ApeosPort-V C4475 abcd.xdw Downloadable Operation History The following describes the items shown in the CSV file. The items shown in the CSV file differ depending on the operation type and operation procedure. Item Description Operation Date Date of the operation *1 The time zone applied for the data aggregation is displayed in the header. Operation Client Any of the following is displayed: Web Browser ios Application Android Application Windows Print Tool Multifunction Device Other 37

38 3.6 Downloading the Operation History Operation Type Any of the following is displayed: Login Logout *2 File Upload File Delete *3 User Registration User Deletion Guest Registration Guest Deletion Print By Own Tenant Users *4 Print By Other Tenant Users *4 Send File To netprint *5 Send File To Public Print *5 Operation User ID In case that User operates: address of the operator *6 In case that Guest operates: User ID of Guest who operated *7 File ID ID of the file uploaded, printed, deleted, or sent Page Count Number of pages of the file uploaded, printed, or sent File Name Name of the file uploaded, printed, deleted, or sent *8 Tenant ID Item Device Serial Number Device Nickname Recipient Address Target User ID Description When [Operation Type] is set to [Print By Own Tenant Users]: Tenant ID of the tenant with which the device used for printing is registered When [Operation Type] is set to [Print By Other Tenant Users]: Tenant ID of the tenant to which the file is uploaded When the file is deleted after the file was printed with a device: Tenant ID where the file was uploaded When [Operation Type] is [Print By Own Tenant Users] or [Print By Other Tenant Users]: Serial number of the device by which the user printed *9 When the file is deleted after the file was printed in Own Tenant: Serial number of a device which printed the file When [Operation Type] is [Print By Own Tenant Users] or [Print By Other Tenant Users]: Nickname of the device by which the user printed *9 When the file is deleted after the file was printed in Own Tenant: Nickname of a device which printed the file Recipient address When [Operation Type] is [Send File to netprint] or [Send File To Public Print], this item is displayed. When User is registered or deleted: address of registered or deleted User When Guest is registered or deleted: User ID of registered or deleted Guest *1 The operation date indicates the following date and time. [Login]: The user logged in to the tenant. [Logout]: The user logged out of the tenant. If using a Windows Print Tool, the time when the user exited the Windows print tool is displayed. [File Upload]: The file is uploaded to the tenant. [File Delete]: The file is deleted from the tenant. [Print By Own Tenant Users]: The own tenant user instructed printing of the file. [Print By Other Tenant Users]: The other tenant user instructed printing of the file. *2 When you use an ios or Android application, logout is not recorded on the operation history. *3 Files deleted by expiration are not recorded on the operation history. *4 Failed or canceled printing is also recorded on the operation history. *5 Only appears on the devices in the tenants in Japan. *6 When [Operation Type] is set to [Print By Own Tenant Users] and the file is printed using the print 38

39 3 Standard Operations reference number, or when [Operation Type] is set to [Print By Other Tenant Users], "-" is displayed. When [Operation Type] is [File Delete], and if a file is deleted after the file is printed with Print Reference Number, "-" is displayed. When [Operation Type] is [File Delete], and if a file is deleted after a user logged in and printed the file, Operation User ID will be displayed. *7 When [Operation Type] is [File Delete], and if a file is deleted after a user printed the file with Print Reference Number, - is displayed. *8 When [Operation Type] is set to [Print By Other Tenant Users], - is displayed. *9 When [Operation Type] is set to [Print By Own Tenant Users] and the file is printed by other tenant device, - is displayed. 39

40 3.6 Downloading the Operation History Downloading the Operation History Steps The following describes how to download the operation history. 0 1 Click [Operation History] on the [Tenant Management] page. 2 Select the period of time and type of the operation history to download. You can download the operation history on the present and the last twelve months on a monthly basis. You can download the operation history of all the operation types by setting [Search Target] to [All]. 3 Click [Download]. The destination to save the downloaded file depends on the settings on the web browser. 40

41 3 Standard Operations 3.7 Reissuing the Device Registration Key Steps The following describes how to reissue the device registration key. Reissue the device registration key when, for example, you do not want the user knowing the present device registration key to register new devices. Even after the reissue of the device registration key, devices registered with the old device registration key are not deleted from the tenant. 0 1 Click [Settings] on the [Tenant Management] page. 2 Click [Reissue] on [Device Registration Key]. 3 Check the new device registration key displayed on the screen. 41

42 4 4Troubleshooting

43 4 Troubleshooting 4.1 Cloud On-Demand Print Official Website You can find the latest information on Cloud On-Demand Print on our official website at: For contract in Japan For contract in a country other than Japan 43

44 4.2 Error Message and Solutions 4.2 Error Message and Solutions The following describes some error messages the administrator may encounter. Message The upper limit will be exceeded if all users in the csv were to be registered. The specified nickname is already in use. The device of the specified nickname does not exist in the tenant. Description and Solution The possible causes are as follows. The upper limit of the users that can be registered to the tenant will be exceeded if all the users in the CSV file are registered. Delete the existing users registered with the tenant and then register new users with the tenant. See For details, refer to " Deleting a User from the Tenant"(P.32). The upper limit of the number of the users that can be registered to one tenant differs depending on the contents of the contract with us. The information of over 500 users is written in the CSV file. Keep the number of users in one CSV file within 500 if multiple users are registered with the tenant collectively. To register over 500 users, register the users in several batches. See For details, refer to "Registering Users Collectively"(P.20). Change the nickname and register a new nickname. Make sure the nickname is correct. 44

45 4 Troubleshooting 4.3 Inquires Users who have contract of Cloud On-Demand Print can make inquiries on the operations and specifications. If you are unable to troubleshoot by referring to "4.2 Error Message and Solutions"(P.44), please contact our Customer Support Center of which we have informed you by an at the time of the contract. 45

46 index Index A Adding, Changing, and Deleting the Privacy Settings of the Device Administrator Allow Issuing of Print Reference Number Allow Printing with Print Reference Number Allowing the login at other tenant devices Android application C Changing Settings of a Device Changing Settings of a User Changing the tenant name CSV file... 20, 37 D Deleting a device from the tenant Deleting a user Device Device Nickname Device registration key... 24, 41 Device Serial Number E Address... 20, 21 Error Message F File Delete File ID File Management File Name File size File Upload Fuji Xerox Online Service... 20, 21 G Guest Change settings Delete Delete files Differences between User Register I Inquires ios application L Location Login Login at other tenant device... 20, 21 Login Device Restriction Logout M Make a device accessible Multifunction Device N netprint... 9 Nickname... 27, 34, 35 Number of devices Number of files Number of users O Official website... 15, 43 Operating Environment Operation Client Operation Date Operation History... 14, 37 Operation Type Operation User ID Other Tenant Settings... 14, 26, 36 P Page Count Password setting... 18, 19, 20 Permission Permission for Users Print By Own Tenant Users Print reference number... 9 Printing using other tenant devices Printing using the print reference number Privacy settings... 9, 26, 34 Private file... 9 Prohibiting the login at other tenant devices Public Print... 9 R Recipient Address Registering a device Registering a user Registering a user individually Registering users collectively Reissuing the device registration key S Selecting a tenant Set All Setting User Attributes collectively Settings Shared file