Property Management System Installation and Administration Guide

Transcription

1 Property Management System Installation and Administration Guide

2 PMS (Phone Management System) Components The following components need to be installed: DialLogic HASP InnLine IP Tiger TMS

3 Install DialLogic Open the DialLogic folder and run setup.exe

4 Install DialLogic Select Core Runtime Package

5 Install DialLogic

6 Install DialLogic

7 Install DialLogic Restart your computer once the installation in completed

8 Install DialLogic Open HMP License Manager from the Start menu Click on Browse and browse to C:\Program Files (x86)\dialogic\hmp\data Select the license file

9 Install DialLogic Click on Activate License

10 Install DialLogic Open Configuration Manager - DCM from the Start menu From the Device menu select Restore defaults From the System menu select Start system

11 Install HASP Run HASPUserSetup.exe

12 Install HASP Run HASPUserSetup.exe

13 Install InnLine IP Open the InnLine IP folder and run setup.exe

14 Install InnLine IP

15 Install HASP Restart your computer once the installation in completed

16 Install Tiger TMS Run TigerTMS_iCharge_ exe

17 Install Tiger TMS

18 Install Tiger TMS

19 Install Tiger TMS Select Country, Location, Area Code, and Time Zone

20 Install Tiger TMS Click on Add to add data collection node For PABX Type select Asterisk MySQL

21 Install Tiger TMS Select IP Connection Select Client and enter the IP Address and Port Number (5060) for the ScopServ PBX

22 Install Tiger TMS Click on Close once the node has been configured

23 Install Tiger TMS

24 Install Tiger TMS Click on Browse and open International-PTT_(Standard)

25 Install Tiger TMS Select country and click on OK

26 Install Tiger TMS

27 Install Tiger TMS Click on Finish to restart your computer

28 icharge Web Client Administration Contents Login Procedure Primary Level Front Office Navigation Panel Check-In / Check-Out Room Management / Guest Directory Charge Enquiry / Wake-Up Management Standard Reports Navigation Panel Advanced Reports Navigation Panel System Status

29 Login Procedure A Username and Password is required to login to icharge. User logins will be controlled and administered by the IT team at the hotel. Certain access rights and privileges, background themes and language support can be assigned to unique logins. Please provide your specific user details or use the default credentials: Username: Admin Password: Tiger

30 Primary Panel The primary menu displays 3 key areas of icharge functionality: Front Office: Check-In Check-Out Room Management Guest Directory Charge Enquiry Wakeup Management Back Office: Standard Reports Advanced Reports System Status: System Status

31 Front Office Navigation Panel Front Office: Check-In / Check-Out: In case of PMS Failure, this function can be used to control the Bedroom Extensions and still allow Guests to use the Voice facilities Room Management enables the User to manage the Guest extension profile once checked in Guest Directory provides a named list of all Guests checked in to the PMS Charge Enquiry enables the User to calculate the cost of a call and advise the Guest prior to the call being made Wake-up Management enables the User to monitor and manage Wakeup calls and Wakeup reports

32 Check-In / Check-Out

33 Room Management / Guest Directory

34 Charge Enquiry / Wake-Up Management

35 Standard Reports Navigation Panel Standard Reports Include: Account Detail, Admin Usage, Ancillary Charges, Carrier Cost, Guest Info, End of Day, Room Listing, Room Availability, Wake-Up, EZ Reports, Charge Enquiry

36 Advanced Reports Navigation Panel Advanced Reports Include: Departmental Cost, Departmental Usage, Unknown Extension, Zero Usage, Dialled Number, Extension Use, CLI Numbers, Geographical Locations, Department Incoming, Department Call Volume, Target Response Analysis, Operator Loading, Departmental Response, Extension Ring Time Analysis, First Point of Answer, Extension / Dept. Answer Performance, Trunk Summary, Response Time, Trunk Utilization, Call Detail

37 System Status System Status Include: Health monitoring features which identify interfaces that are not active or have failed due to network connectivity issues. Alerts can be triggered to , Printer or Visually on-screen.

38 ScopServ / PMS Integration Guide

39 The following needs to be configured MySQL User on ScopServ PBX Class of Service on ScopServ PBX Extensions to use with Tiger TMS Tiger TMS Asterisk Interface

40 Create MySQL User Create a new MySQL user and assign it full permissions for the scopserv database

41 Configure Class of Service Create a new class of service to be used on the extensions that will be managed by TigerTMS.

42 Configure Extensions Create the extensions that will be managed with TigerTMS. Ensure the correct Class of Service is applied to the new extensions.

43 Configure Tiger Asterisk Interface Browse to C:\tig2020 and open TigerAsteriskTrayIcon.exe

44 Configure Tiger Asterisk Interface Enter the following: Host Address (ScopServ PBX IP) MySQL username and password DB Name (scopserv) Table Name (cdr)

45 Starting TigerTMS

46 The following needs to be started Data Collection Service Tiger TMS Interfaces InnLine IP Application TigerTMS WebGUI

47 Start Data Collection Service Open the Start Data Collection shortcut that was created during the installation Ensure that both the Collection and Node services are started

48 Start TigerTMS Interfaces Open the Start Interfaces shortcut that was created during the installation Ensure that both the Event Handler and GC Asterisk services are started

49 Start InnLine IP Open the Start InnLine IP shortcut that was created during the installation

50 Start TigerTMS WebGUI Open the icharge shortcut that was created during the installation Log into Tiger TMS (Default Username admin, Default Password tiger)

51 Start TigerTMS WebGUI Select Front Office, then Room Management Click on the dropdown next to Room to ensure TigerTMS is pulling data from the ScopServ PBX

52 Because Communication Matters Aim high, aim right! Ask your preferred integrator for a free consultation.