CCC 2014 App Frequently Asked Questions

Transcription

1 CCC 2014 App Frequently Asked Questions The CCC 2014 App is a comprehensive guide to the Canadian Cardiovascular Congress meeting. It includes access to the schedule, session content, speaker and presenters information, presentations, supporters, exhibitors, accreditation information, hotel information, maps, WiFi information, and tons of useful information. You will be able to use this app to make custom schedules, bookmark sessions and take notes. Downloading, Opening and Starting the App Q: How do I locate and download the CCC 2014 App? ios: 1. On your ios device, open the App Store. 2. Search for CCC Select FREE to begin downloading the App to your ios device. 4. Enter your apple ID as requested to begin the download. 5. Once the download is complete, select OPEN from the App Store or navigate directly to App icon that is now saved on your ios device. 6. Select the event Canadian Cardiovascular Congress from the available listings. This step downloads the data. You must do this before going offline. ANDROID: 1. Activate your mobile device. 2. On your android device, open the Google Play Store app 3. Search for CCC 2014 using the magnifying glass icon found in the top right corner. 4. Select the CCC 2014 CrowdCompass by Cvent app that appears in the list of available apps 5. Click Install. 6. Click Accept for app permissions. 7. Once the download is complete, select Open from the Play Store screen or navigate directly to the App icon that is now saved on your Android device. BLACKBERRY: BlackBerry users can access the web-version of the app by inputting the following link into the web browser: #/ Note: All general information regarding the schedule will be freely available for all delegates to view without log-in information. itunes store screenshots (Search results and App Overview) Event Directory 11

2 Q: How do I force my app to update? If you believe your App is not updating, please try the following steps: 1. Return to the event guide home screen of icons, look for the spinning wheel at the top, and wait for it to finish spinning before navigating back to the anticipated change. 2. Return to the main event directory and then go back into the event. 3. Force close out of the event directory. How to force the close of an app depends on the device. 4. Turn your data on and off. 5. Let support know that you aren't seeing changes Q: How do I download the CCC 2014 Content: Click on the CCC 2014 App, select Canadian Cardiovascular Congress from the event directory to start the download of content for the app. A green bar will appear to show the status of the download. To complete this download you will require a Wi-Fi or 3G connection. This may take several minutes. Q: Do I need to create a CrowdCompass account? No, it is not a requirement to create a CrowdCompass account upon login. If no account is created, you still have the ability to explore the entire app and its contents. If an account is created, you will have the added abilities to (1) add bookmarks to sessions, speakers and exhibitors, (2) set reminders within the My Schedule section, (3) add sessions to your personal schedule (4) save notes, and (5) access your personal settings across devices and the web-based version. Tip: Create and activate your account before going offline so all bookmarks and schedules will be saved when you re-connect and be available across all devices. Q: How do I sign up for a CrowdCompass account if I want one? Create your account and modify your contact details to showcase whatever information you would like within the app. If you prefer to keep your details more secure, be sure to select the option to keep your record Private. 1. Once you are back at the event directory, click on the menu button in the top left corner of the screen, then click Log In. 2. You will be prompted to Log In with a service that you already use (Linkedin, Twitter, Facebook or Google+) or you can select to sign up for a Crowd Compass account. 3. If you choose to create a Crowd Compass account you will complete the specified fields and register your account. You will then receive an from Crowd Compass to the address specified. The will read "Mobile app access for <Conference Title> ". Open the and click the link to Create your account. Since you will be opening this link from your , it will already associate it with your account information. You will only need to provide a Display Name (generally we suggestion using your First & Last Name) and a password. Once you are done filling out the form, click Confirm. 12

3 Event Guide Icons Once you open the event, you will be presented with 2 or more pages of icons. To access pages 2 and on, swipe page to left. You should see the number of pages available by the small white dots at the bottom of the page. This may vary depending on your device. Schedule: This icon allows you access to all of the activities at the CCC 2014, all sessions and meetings. There are various ways to filter this information, for example; 1. By day - Full day, AM/PM 2. By track Does not include Affiliate meetings or sessions please see Specialty Meetings for a more comprehensive view pertaining to your group. 3. By session type Searching for a particular session type to attend, click here. 4. By speaker - You can tap on the speaker s name to see the speaker s title, biographies, any links or documents the speaker has provided, and a list of sessions the speaker is presenting in. 5. By bookmarked activities - This will list any activities, speakers or exhibitors that you have bookmarked. To bookmark items you must create a Log In. Community Forum: View a list of all Exhibitors at CCC 2014 by name or by sponsorship level. Click on Activities to view the activities happening in the Community Forum each day. Specialty Meetings: Find Affiliate and Partner session information and business meetings in one location. Maps: View different maps for the event. There are two types of maps: 1. A Vancouver City Map (contains a Geo Map and will require internet access), 2. Floor maps of the facilities hosting CCC sessions. If you tap on the drop pin on the menu bar red dots will appear in all of the rooms. Click on the red dot and you see all of the sessions taking place in that location. You can also view the map from the session description page by tapping the location name or clicking on the drop pin icon. App Sponsor: Find out more information about the App Sponsor Information: Lists all information about CCC 2014, as well as some app "How to's" 13

4 Search: Search for anything within the app including sessions, speakers, topics etc. You will be able to find what you are looking for by tapping on the list item to see the detail description, or find out when and where something is happening. #CCCvan: Log-in to your Twitter account to participate in the hashtag thread for the meeting. Facebook: Log into your Facebook account and the CCS Facebook page to post comments, questions, and photos to the wall. Workshop Voting: In addition to using a show of hands during the traditional question and answer period, we have incorporated a colour voting card within the CCC 2014 app. Simply select your answer from the three options (Agree, Do Not Agree, and Unsure/Neutral) and hold up your device. If you double tap on the image, and/or zoom in, it should expand to fill your screen. Event Guide Menu Item Descriptions Event Guide: Takes you back to the event guide. (Home) Event Compass: Shows you the most current scheduled item(s). My Schedule: Your personalized schedule. Notifications: Keep up with event happenings through notifications. If you do nothave push notifications set to on you can review notifications here. Notes: Take notes during the conference and review them here. 14

5 Personal Schedules Q: How do I access my personalized schedule? Upon opening the Event, tap on the Event Guide Menu (see below) and then select the My Schedule icon. If you are not logged into the app and have not yet added sessions to your schedule, the schedule will appear blank. Q: How do I add sessions to my personalized schedule? When you locate a session that you would like to add to your schedule, click on the Add to Schedule button. If you have not yet created a CrowdCompass account you must do so to be able to utilise this function and the app will prompt you to create an account. Last Edited: October 20th

6 Push Notifications / Opting In and Opting Out Q: Can I opt out of Push Notifications? Yes. You do not need to receive up-to-date push notifications. If you wish to see notifications without getting them pushed to your device, you will be able to see them on the Event Guide Menu, under Event Compass, on the Notifications tab. See below on how to Opt out Q: I opted out of push notifications when I downloaded the app, but I have changed my mind. How do I opt back in? ios: Go to your settings application and tap notifications. You will see two different categories, one for apps with which you get push notifications (In Notification Center), and those that you do not get push notifications (Not in Notification Center). Tap on the app. Tap the alert style you prefer. Make sure to change your Notification Center setting from OFF to ON. ANDROID: The Android platform does not have an easy fix for this issue. They require an uninstall and a reinstall of the app in order to change this setting. Doing this will not affect the application password but you may need to re-enter your password and login. Your schedule, bookmark notes will also be available once you log in. Q: I opted in the push notifications when I downloaded the app, but I have changed my mind. How do I opt out? ios: Go to your settings application and tap notifications. You will see two different categories, one for apps with which you get push notifications (In Notification Center), and those that you do not get push notifications (Not in Notification Center). Tap on the app. Tap the alert style you prefer. Make sure to change your Notification Center setting from ON to OFF. ANDROID: The Android platform does not have an easy fix for this issue. They require an uninstall and a reinstall of the app in order to change this setting. Doing this will not affect the application password but you may need to re-enter your password and login. Q: My friends are receiving pop up push notifications, but I m not. What s going on? 16

7 If you are on an iphone, Android, or ipad, you will have to change your push notification settings to allow push notifications for that event. Android users may have to reinstall. Devices using the web version will not receive push notifications, such as Windows Phones and BlackBerries. Q: Which browser should I use? Technical / App Support The App works best on Chrome and Firefox browsers. If you are using Internet Explorer, it is best to access the event in 'Private Browsing' mode. Q: How do I contact CrowdCompass Technical Support? If you require any support at any point before or during the event, please or call support. support@crowdcompass.com (24hrs) Telephone: (888) , (option 1), Monday - Sunday 9am-9pm EDT Q: Who should I contact if I am having trouble with my CrowdCompass account? Call the Crowd Compass support line at , (option 1), Monday - Sunday 9am-9pm EDT or by support@crowdcompass.com (24hrs) 17