FIXING "WINDOWS UPDATE" in "WlNDOWS 7.."
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1 FIXING "WINDOWS UPDATE" in "WlNDOWS 7.."
2 Web location for this presentation: Click on Meeting Notes 2
3 SUMMARY "Windows Update" breaks a lot in "Windows 7" while it only occasionally breaks in "Windows 8.1" and "Windows 10". When "Windows Update" does break, in Windows 7", here is a logical series of steps for repairing it. 3
4 TOPICS Basic Information About "Windows Update" in "Windows 7" How do you know that "Windows Update" is broken? Big Step 100: Run "Fix Problems with Windows Update" (from the "Control Panel") 4
5 TOPICS (continued) Big Step 200: Run the "Windows Update Troubleshooter" (from Microsoft's Web site) Big Step 300 for Windows 7 only: Run a******2's Fix Program Big Step 400: Go to an earlier "System Restore" point (from the "Control Panel) 5
6 TOPICS (continued) Big Step 500: Restore from a Acronis "drive image"or a Macrium "drive image" 6
7 TOPICS (continued) Appendix 1: Microsoft's Super Technical Fix for "Windows Update" (is not recommended) Appendix 2: Microsoft's Walk- Through Fix for "Windows Update" (is not recommended) Appendix 3: Microsoft's Unofficial "Service Pack 2" for "Windows 7" (is recommended) 7
8 HANDS-ON REPAIRS TODAY! An Edimax "Wireless Internet Service Provider" router will provide a wired Ethernet connection to Terry's "Windows 7 Pro" computer so we can attempt to fix "Windows Update" for it We will also attempt to repair "Windows Update" in various "VMware"virtual machines where "Windows Update" is broken 8
9 HANDS-ON REPAIRS TODAY! A router that has "Wireless Internet Service Provider" ("WISP") capability can provide convert a wireless Internet signal into a wired Ethernet signal for a computer that only has a wired Ethernet jack. The conversion has a cost in terms of slowing down your Internet download and upload speeds but it is a lot better than nothing. 9
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12 Wireless Internet Service
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17 BASIC INFORMATION ABOUT "WINDOWS UPDATE" See 17
18 BASIC INFORMATION ABOUT "WINDOWS UPDATE" (continued) To run "Windows Update" in a "Windows 7" computer: Use the left mouse button to click on the "Start button". Click on "Control Panel". Click on "Windows Update" OR click on "System and Security", and then click on "Check for updates" in the "Windows Update" section 18
19 BASIC INFORMATION ABOUT "WINDOWS UPDATE" (continued) If you wish to have a "shortcut" for "Windows Update" in the "Start Menu" of "Windows 7" the "Start Menu" of "Windows 10", or on the Desktop of "Windows 8.1": 19
20 BASIC INFORMATION ABOUT "WINDOWS UPDATE" (continued) To make a shortcut for "Windows Update in "Windows 7", see als/20813-windows-update-shortcutcreate-windows-7-a.html 20
21 BASIC INFORMATION ABOUT "WINDOWS UPDATE" (continued) To make a shortcut for "Windows Update in "Windows 8", see s/9396-windows-update-shortcutcreate-windows-8-a.html 21
22 BASIC INFORMATION ABOUT "WINDOWS UPDATE" (continued) To make a shortcut for "Windows Update in "Windows 10", see w-create-shortcut-windows-updatewindows-10 22
23 BASIC INFORMATION ABOUT "WINDOWS UPDATE" (continued) When "Windows Update" is operational in "Windows 7", it looks like this: 23
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25 BASIC INFORMATION ABOUT "WINDOWS UPDATE" (continued) Use the left mouse button to click on the "Start button" of "Windows 7": 25
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27 BASIC INFORMATION ABOUT "WINDOWS UPDATE" (continued) The "Start menu" of "Windows 7" will be displayed: 27
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29 BASIC INFORMATION ABOUT "WINDOWS UPDATE" (continued) Click on "Control Panel": 29
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61 HOW DO YOU KNOW IF "WINDOWS UPDATE" IS BROKEN? No updates are ever found when you tell it to start searching for updates and/or Updates never complete downloading and/or Updates never complete installing 61
62 HOW DO YOU KNOW IF "WINDOWS UPDATE" IS BROKEN? (continued) The most common failure of "Windows Update" looks like this: 62
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68 HOW DO YOU KNOW IF "WINDOWS UPDATE" IS BROKEN? (continued) Since the error message states that the "Windows Update", service is not running, type services or services.msc in a search box or a command prompt to see if the "Windows Update" service is running: 68
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70 HOW DO YOU KNOW IF "WINDOWS UPDATE" IS BROKEN? (continued) and you will discover that the "Windows Update" service is actually running, despite the claim of the apparently spurious error message: 70
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76 HOW DO YOU KNOW IF "WINDOWS UPDATE" IS BROKEN? (continued) The second most common failure of "Windows Update" looks like this: 76
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79 HOW DO YOU KNOW IF "WINDOWS UPDATE" IS BROKEN? (continued) For an explanation of code , see
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83 BIG STEP 100: RUN "FIX PROBLEMS WITH WINDOWS UPDATE" Go to the Windows "Control Panel" Go to "Troubleshooting" OR go to "System and Security", and then click on "Troubleshoot computer problems" Click on "Fix problems with Windows Update" 83
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95 BIG STEP 100: RUN "FIX PROBLEMS WITH WINDOWS UPDATE" (continued) Reboot the computer See if "Windows Update" is now working If "Windows Update" is still inoperative, go to "Big Step 200" 95
96 BIG STEP 200: RUN THE "WINDOWS UPDATE TROUBLESHOOTER" Go to 96
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99 BIG STEP 200: RUN THE "WINDOWS UPDATE TROUBLESHOOTER" (continued) Click on "Download troubleshooter for Windows 7 and Windows 8": 99
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101 BIG STEP 200: RUN THE "WINDOWS UPDATE TROUBLESHOOTER" (continued) Click on "Download troubleshooter for Windows 7 and Windows 8": A file called "WindowsUpdate.diagcb" will download into your computer 101
102 BIG STEP 200: RUN THE "WINDOWS UPDATE TROUBLESHOOTER" (continued) A file called "WindowsUpdate.diagcab" will download into the "Downloads" folder of your computer 102
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104 BIG STEP 200: RUN THE "WINDOWS UPDATE TROUBLESHOOTER" (continued) Double-click on "WindowsUpdate.diagcab 104
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106 BIG STEP 200: RUN THE "WINDOWS UPDATE TROUBLESHOOTER" (continued) Double-click on the "Next" button: 106
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113 BIG STEP 200: RUN THE "WINDOWS UPDATE TROUBLESHOOTER" (continued) Double-click on the "Next" button: 113
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115 BIG STEP 200: RUN THE "WINDOWS UPDATE TROUBLESHOOTER" (continued) Click on the "Close" button 115
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117 BIG STEP 200: RUN THE "WINDOWS UPDATE TROUBLESHOOTER" (continued) Reboot the computer See if "Windows Update" is now working If "Windows Update" is still inoperative, go to "Big Step 300" 117
118 BIG STEP 300 FOR "WINDOWS 7 ONLY: RUN a******2's FIX a******2's fix for "Windows Update" will often fix "Windows Update" in "Windows 7" when Microsoft's "Step 100" and "Step 200" fixes fail 118
119 BIG STEP 300 FOR "WINDOWS 7 ONLY: RUN a******2's FIX (continued) a******2's fix for "Windows Update" in "Windows 7" will always take longer to run relative to Microsoft's fixes in "Step 100" and "Step 200" 119
120 BIG STEP 300 FOR "WINDOWS 7 ONLY: RUN a******2's FIX (continued) Go to us/windows/forum/windows_7- update/fix-windows-7-update-stuck- on-checking-for-updates/ad6cfeef- 232a-49b4-a57b eea6630?auth=1 120
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122 BIG STEP 300 FOR "WINDOWS 7 ONLY: RUN a******2's FIX (continued) Ignore the title of a******22's verbiage since his utility program for fixing "Windows Update" in "Windows 7" can fix "Windows Update" when it has problems other in addition to the problem of being stuck in "Checking for updates": 122
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124 BIG STEP 300 FOR "WINDOWS 7 ONLY: RUN a******'s FIX (continued) Ignore the first paragraph in a******2's verbiage since his utility program for fixing "Windows Update" in "Windows 7" can fix "Windows Update" even if problems arise long after "Windows 7" has been installed: 124
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133 BIG STEP 300 FOR "WINDOWS 7 ONLY: RUN a******2's FIX (continued) Use the right mouse to click on the name of the downloaded file, when it appears in your Web browser: 133
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135 BIG STEP 300 FOR "WINDOWS 7 ONLY: RUN a******2's FIX (continued) A pop-up "utility menu" will be displayed: 135
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137 BIG STEP 300 FOR "WINDOWS 7 ONLY: RUN a******2's FIX (continued) Click on "Show in folder" in the pop-up "utility menu": 137
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141 BIG STEP 300 FOR "WINDOWS 7 ONLY: RUN a******2's FIX (continued) Double-click on the "Wizard.zip" file: 141
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143 BIG STEP 300 FOR "WINDOWS 7 ONLY: RUN a******2's FIX (continued) The contents of the "Wizard.zip" file will be displayed: 143
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145 BIG STEP 300 FOR "WINDOWS 7 ONLY: RUN a******2's FIX (continued) Double-click on the "Wizard.exe" file: 145
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147 BIG STEP 300 FOR "WINDOWS 7 ONLY: RUN a******2's FIX (continued) A "Compressed (zipped) Folders" dialog box wi be displayed: 147
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149 BIG STEP 300 FOR "WINDOWS 7 ONLY: RUN a******2's FIX (continued) Click on the "Run" button: 149
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151 BIG STEP 300 FOR "WINDOWS 7 ONLY: RUN a******2's FIX (continued) A "User Account Control" diaog box will be displayed: 151
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153 BIG STEP 300 FOR "WINDOWS 7 ONLY: RUN a******2's FIX (continued) Click on the "Yes" button: 153
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155 BIG STEP 300 FOR "WINDOWS 7 ONLY: RUN a******2's FIX (continued) An "Administrator: Windows Update Loop Fix" box will be displayed: 155
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159 BIG STEP 300 FOR "WINDOWS 7 ONLY: RUN a******2's FIX (continued) Press the "1" key on the keyboard of your computer: 159
160 BIG STEP 300 FOR "WINDOWS 7 ONLY: RUN a******2's FIX (continued) Press the "y" key on the keyboard of your computer: 160
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162 BIG STEP 300 FOR "WINDOWS 7 ONLY: RUN a******2's FIX (continued) The wizard will run for a while: 162
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164 BIG STEP 300 FOR "WINDOWS 7 ONLY: RUN a******2's FIX (continued) Press the "y" key of your keyboard to create a "Restore Point" in "System Restore": 164
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166 BIG STEP 300 FOR "WINDOWS 7 ONLY: RUN a******2's FIX (continued) The wizard will run for a while: 166
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168 BIG STEP 300 FOR "WINDOWS 7 ONLY: RUN a******2's FIX (continued) Press any key on the keyboard to begin the "fix process" for repairing Windows 7..: 168
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170 BIG STEP 300 FOR "WINDOWS 7 ONLY: RUN a******2's FIX (continued) The wizard will run for a while: 170
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173 BIG STEP 300 FOR "WINDOWS 7 ONLY: RUN a******2's FIX (continued) The wizard will reboot your computer: 173
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175 BIG STEP 300 FOR "WINDOWS 7 ONLY: RUN a******2's FIX (continued) Click on the "Yes" button of the "User Account Control" box: 175
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181 BIG STEP 300 FOR "WINDOWS 7 ONLY: RUN a******2's FIX (continued) Press "5" on the keyboard to exit the wizard. Start "Windows Update" and see if it is working. 181
182 BIG STEP 300 FOR "WINDOWS 7 ONLY: RUN a******2's FIX (continued) If you have "Windows Defender" running in your "Windows 7" computer, you might have to get past the following screens when you first start up a******2's fix: 182
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189 Appendix 1: MICROSOFT'S SUPER TECHNICAL FIX FOR "WINDOWS UPDATE" We do not recommend Microsoft's super technical sounding fix at because the detailed and laborious steps here are automated in Steps 100, 200, and 300 of this presentation. 189
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192 Appendix 2: MICROSOFT'S "GUIDED WALK- THROUGH FIX" We do not recommend Microsoft's "guided walk-throughfix for "Windows Update at because of its over-emphasis on doing a non-free "repair upgrade" of "Windows 7" or "Windows 8.1" up to "Windows 10". 192
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199 Appendix 2: MICROSOFT'S "GUIDED WALK-THROUGH FIX (continued) There is a valid reason for some computer users to remain on "Windows 7" and "Windows 8.1" because "Windows 7" has a bundled copy of "Media Center" while many "Windows 8.1" users paid for the "Media Center" add-on program that was an add-on to "Windows 8.1 Pro AND "Media Center" has support for over-the-air TV tuners. "Media Center" is not available in "Windows 10". 199
200 Appendix 3: MICROSOFT'S UNOFFICIAL "SERVICE PACK 2" FOR "WINDOWS 7" If "Windows Update" in a "Windows 7" computer has failed and you have repaired it, you can update "Windows 7 Service Pack 1" to the unofficial "Service Pack 2" to reduce the likelihood of this failure reoccurring by following the instructions at 200
201 Appendix 3: MICROSOFT'S UNOFFICIAL "SERVICE PACK 2" FOR "WINDOWS 7" (continued) us/windows/forum/windows_7- update/how-to-obtain-and-install- windows-7-sp2/c2c7009f-3a c89-48e1e883051e 201
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