Business Mobility IP DECT Tools and Maintenance Manual

Transcription

1 Business Mobility IP DECT Tools and Maintenance Manual Issue: December 2012

2 IP DECT Tools and Maintenance Page 1 of 98 NEC Nederland B.V. 2012

3 Contents: Preface GENERAL MAINTENANCE AND DEBUGGING AP200/AP200S LED Indications AP300 LED Indications AP400 LED Indications TCP/IP Tools REPLACING A DAP General Replacing DAP, new DAP Available Replacing DAP, no new DAP Available DAP WEB INTERFACE MAINTENANCE TOOLING - DAP VIEWER General Getting Started with the DAP Viewer MAINTENANCE TOOLING - PERFORMANCE ANALYSER General Installing the DECT Performance Analyser Extra Installation items for Windows Installing Performance Analyser Starting the Performance Analyser PERFORMANCE MANAGER (WEB INTERFACE) MAINTENANCE TOOLING - SYNC. ANALYZER Introduction Starting the Tool DAP Sync Analyzer, Releases till June NEC Nederland B.V Page 2 of 98 IP DECT Tools and Maintenance

4 8.3.1 Main Window Location Window DAP Sync Analyzer, Release (from June 2010 onwards) Main Window Location Window - Version and higher The Tools -> Handset Tracking Menu Typical Workflow MAINTENANCE TOOLING - LOCATION BUILDER SWITCHING BETWEEN SYSTEMS General Export System Import System CENTRAL DIRECTORY ACCESS TOOL What is it? Supported Data Base Types Layout Example of Excel Sheet Installation Setting IP DECT for Central Directory Access Configuration and Diagnostics Files Business ConneCT Issues, Presence Indication DMLS General Supported Operating Systems Minimum Hardware Requirements Supported Interfaces Licensing Installation Basic Configuration and Quick Start Up Applications Tab The Settings Tab General IP DECT Tools and Maintenance Page 3 of 98 NEC Nederland B.V. 2012

5 Settings for DECT Interface Location Engine NEC Nederland B.V Page 4 of 98 IP DECT Tools and Maintenance

6 Business Mobility IP DECT Tools and Maintenance Manual IP DECT Tools and Maintenance Page 5 of 98 NEC Nederland B.V. 2012

7 NEC Nederland B.V Page 6 of 98 IP DECT Tools and Maintenance

8 Preface This manual is valid for Business Mobility IP DECT Software Release 6. IMPORTANT: This manual gives information for setting up a Business Mobility IP DECT system. However, the Business Mobility IP DECT is normally part of an IP network. The success of the installation depends on the structure and components in the IP network. Make sure that you have sufficient knowledge of the customers IP network. The Business Mobility IP DECT is also a wireless data communication system. This requires knowledge of radio signal propagation. The radio signal propagation in Business Mobility IP DECT requires a different approach than for the traditional DECT systems. The success of the installation also depends on the radio signal propagation. Make sure that you have sufficient knowledge about this subject as well. It is strongly advised to follow the Business Mobility IP DECT CE training. Please contact your IP DECT supplier. No legal rights can be obtained from information in this manual. IP DECT Tools and Maintenance Page 7 of 98 NEC Nederland B.V. 2012

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10 PRODUCT DISPOSAL INFORMATION (EN) For countries in the European Union The symbol depicted here has been affixed to your product in order to inform you that electrical and electronic products should not be disposed of as municipal waste. Electrical and electronic products including the cables, plugs and accessories should be disposed of separately in order to allow proper treatment, recovery and recycling. These products should be brought to a designated facility where the best available treatment, recovery and recycling techniques is available. Separate disposal has significant advantages: valuable materials can be re-used and it prevents the dispersion of unwanted substances into the municipal waste stream. This contributes to the protection of human health and the environment. Please be informed that a fine may be imposed for illegal disposal of electrical and electronic products via the general municipal waste stream. In order to facilitate separate disposal and environmentally sound recycling arrangements have been made for local collection and recycling. In case your electrical and electronic products need to be disposed of please refer to your supplier or the contractual agreements that your company has made upon acquisition of these products. At you can find information about separate disposal and environmentally sound recycling. For countries outside the European Union Disposal of electrical and electronic products in countries outside the European Union should be done in line with the local regulations. If no arrangement has been made with your supplier, please contact the local authorities for further information. IP DECT Tools and Maintenance Page 9 of 98 NEC Nederland B.V. 2012

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12 1 GENERAL This manual gives you information on the generic tools and maintenance tools that are available in IP DECT. The following generic tools and maintenance tools are described in this manual: Maintenance and Debugging Replacing a DAP DAP WEB interface DAP Viewer Performance Analyser Performance Manager Sync Analyser Location Builder Switching between Systems Central Directory Access Tool DMLS IP DECT Tools and Maintenance Page 11 of 98 NEC Nederland B.V. 2012

13 2 MAINTENANCE AND DEBUGGING 2.1 AP200/AP200S LED Indications The AP200/AP200S is equipped with one LED. The LED can indicate 6 different statuses of the DAP. The following indications may occur. Off No power. 0.5 seconds On 0.5 seconds Off Loading software/firmware. Short flash every 0.25 seconds IP Network error (not connected, no DHCP/TFTP server, no DAP Controller) Fast blink DAP operational, but trying to synchronize to another DAP. Continuous fast blink Hardware error. Steady On DAP operational (and synchronized to other DAP or is the synchronization master). 2.2 AP300 LED Indications The LED indications on the AP300 are described in the AP300 Installation Manual. 2.3 AP400 LED Indications The LED indications on the AP400 are described in the AP400 Installation Manual. 2.4 TCP/IP Tools On TCP/IP level, the following common tools are available. Because these tools are commonly used, they are not described here in detail. Wireshark NEC Nederland B.V Page 12 of 98 IP DECT Tools and Maintenance

14 This software tool is a so called "sniffer" and is used to capture data on a TCP/IP link. It allows you to analyse the traffic on the TCP/IP link in detail. This tool is specifically useful in case you have problems with start-up of DAPs. You can easily check if DHCP and TFTP processes are OK. IP DECT Tools and Maintenance Page 13 of 98 NEC Nederland B.V. 2012

15 3 REPLACING A DAP 3.1 General When a DAP is broken, it needs to be replaced. However, there are two things that makes the DAP specific: Its RPN number This means that the synchronization structure might change if the new DAP has a different RPN then the replaced DAP. To avoid this problem, you must use one of the two procedures, either in Section 3.2 Replacing DAP, new DAP Available or in Section 3.3 Replacing DAP, no new DAP Available. The subscription records in a DAP. If you want to have the same subscription records in the new DAP, you must follow the procedure in Section 3.2 Replacing DAP, new DAP Available. Note that when the DAP Manager is up-and-running, subscription records of the broken DAP will be automatically moved to other DAPs in the system. ). If a DAP is broken and the DAP Manager is not up-and-running, the handsets that have their subscription records in the broken DAP are not usable anymore. This means that immediate intervention is needed, even if you don t have a new DAP available. The procedure to follow is different for having a new DAP available or not. Therefore, there are two sections in this chapter describing the replacement procedure: Replacing a DAP with new DAP Available. Replacing a DAP without new DAP Available. 3.2 Replacing DAP, new DAP Available To make sure that the newly installed DAP behaves in the same way as the replaced DAP, execute the following procedure for replacing a DAP. PROCEDURE: Replacing a DAP Actions 1. Before you start, make sure that the DAP Manager is up-and-running. 2. Also make sure that the DHCP server and the TFTP server are up-and-running in the IP network. 3. Open the DECT Manager WEB interface. NEC Nederland B.V Page 14 of 98 IP DECT Tools and Maintenance

16 4. Click Access Points. 5. Disconnect the DAP that needs to be replaced! Do not continue this procedure until the DECT Manager indicates that the DAP is not Working. 6. Connect the new DAP. Wait until you see that the new DAP is up-and-running (in the DECT Manager interface). 7. Click the Edit button for the new DAP. 8. Change the RPN number of this DAP to the RPN number of the replaced DAP and click OK. 9. The new DAP will reboot. When the DAP is up-and-running again, it should have the RPN of the replaced DAP. Now the subscriptions that were active in the replaced DAP will be automatically installed in the new DAP. This can take a few minutes. Check that the subscriptions of the replaced DAP are on the new DAP. Note: After the subscription records are placed in the new DAP, switch the handsets associated with these records, off and on, to make them operational again. 10. Check that you can make phone calls using the new DAP. 3.3 Replacing DAP, no new DAP Available When a DAP goes down in an IP DECT system, radio coverage is reduced and the handsets that have their subscription records in this DAP, cannot be used anymore. This requires immediate engineer intervention, even if there is no new DAP available. Execute the following procedure for replacing a DAP. PROCEDURE: Removing a DAP Actions 1. Make sure that the DAP Manager is up-and-running. 2. Open the DECT Manager WEB interface. 3. Click Access Points. 4. Disconnect the DAP that is broken, or that needs to be replaced! Do not continue this procedure until the DECT Manager indicates that the DAP is not Working. 5. Write down the RPN of the DAP to be replaced. Select the DAP when it is not Working anymore. IP DECT Tools and Maintenance Page 15 of 98 NEC Nederland B.V. 2012

17 6. Click Delete to delete the DAP. Note that this can take a few minutes! The system will distribute the subscription records that were on the broken DAP, to operational DAPs. Note: After the subscription records are distributed to operational DAPs, switch the handsets associated with these records, off and on, to make them operational again. 7. All handsets should be operational again.wait until you have a new DAP, then continue with the procedure in this Section. PROCEDURE: Installing the new DAP Actions This procedure describes how to install a new DAP as replacement for a previously removed DAP (see previous Section.) 1. Make sure that the DAP Manager is up-and-running. 2. Make sure that the DHCP server and the TFTP server are up-and-running in the IP network. 3. Open the DECT Manager WEB interface. 4. Click Access Points. 5. Connect the new DAP. Wait until you see that the new DAP is up-and-running (in the DECT Manager interface). 6. Click the Edit button for the new DAP. 7. Change the RPN number of this DAP to the RPN number of the replaced DAP (which you have written down) and click OK. 8. The new DAP will reboot. When the DAP is up-and-running again, it should have the RPN of the replaced DAP. NEC Nederland B.V Page 16 of 98 IP DECT Tools and Maintenance

18 4 DAP WEB INTERFACE The DAP Firmware is equipped with a WEB interface. Note: The WEB interface is used for displaying DAP data and storing this data into a file. You cannot change or modify the data! To open the WEB interface, open a WEB Browser and surf to the DAP IP address. Below, you see an example of a WEB page that is displayed. IP DECT Tools and Maintenance Page 17 of 98 NEC Nederland B.V. 2012

19 At the left side of the WEB Page, the main menu is displayed. This allows you to see detailed information of the following items: Home Page This displays all kinds of generic data regarding the DAP. Configuration items This menu displays specific PABX configuration data. NEC Nederland B.V Page 18 of 98 IP DECT Tools and Maintenance

20 DNR Administration This menu option displays extension number information. Network status This menu option displays network related information. Save information in file You can save the data in a text file. This can be used for further analysis. IP DECT Tools and Maintenance Page 19 of 98 NEC Nederland B.V. 2012

21 5 MAINTENANCE TOOLING - DAP VIEWER 5.1 General The DAP Viewer is a tool that displays operational data of the DAPs. This operational data covers IP networking data as well as detailed DAP data. Note that the DAP Viewer is licensed! The license string is valid for one day only, based on the date of the day! It cannot be used on another date! When you issue a request for a license string, make sure to mention the date on which you want to use it! Note: This chapter tells you how to start using the DAP Viewer but does not explain all the menu options and windows. Using the DAP Viewer requires that you have detailed knowledge of the architecture and operation of your IP DECT system. By means of this knowledge you should be able to interpret the menus and the windows in the DAP Viewer. 5.2 Getting Started with the DAP Viewer PROCEDURE: Getting started with the DAP Viewer Actions 1. Start the DAP Viewer tool, via Start, All programs, DAP Controller, DAP Applications, DAP Viewer. (See screen capture below). NEC Nederland B.V Page 20 of 98 IP DECT Tools and Maintenance

22 2. A window is displayed, where you must enter the license string. Enter the license string that is valid for this day. 3. A warning is displayed, telling you that the DAP Viewer has serious impact on your system. Accept that you use the DAP Viewer on your own risk. 4. The following window is displayed: IP DECT Tools and Maintenance Page 21 of 98 NEC Nederland B.V. 2012

23 Click the top left icon. 5. The following window is displayed: NEC Nederland B.V Page 22 of 98 IP DECT Tools and Maintenance

24 Select the location of the configuration files. If you select Local the default directory for the configuration files is used: C:\Documents and Settings\All Users\Application Data\Nec\DAP Controller\<system directory> OR in case of Windows 7 and Windows 2008, directory: C:\ProgramData\Nec\DAP Controller\<customer name> Click the button Load Files. 6. In the bottom left pane, the available RPNs are displayed. Select the RPNs that you want to monitor, and click Add to move them to the pane RPNs in View. You will be asked to enter a view name. This can be any given name. 7. The following window is displayed. IP DECT Tools and Maintenance Page 23 of 98 NEC Nederland B.V. 2012

25 In this RPN overview, you see overall data of the DAPs. To view detailed data, you must select a DAP or select all DAPs. When a DAP is selected, there is a blue line displayed under the RPN icon (see screen capture above.). When you right mouse click an RPN, you will see a menu displayed: NEC Nederland B.V Page 24 of 98 IP DECT Tools and Maintenance

26 Select the DAPs (RPNs) for which you want to display detailed information. 8. Now you can use the buttons in the tool bar in the top, to display detailed data. Click the button that shows you the information that you need. The following overview gives information about the functions of the buttons. Open configuration files This allows you to import the configuration files (and data files) into the DAP Viewer. Note that if a change is made (automatically) in one of the files (e.g. a new subscription), this is detected and the DAP Viewer asks you if you want to use the new file contents. Change settings IP DECT Tools and Maintenance Page 25 of 98 NEC Nederland B.V. 2012

27 Here you can change the RPN Monitoring interval. This is the interval between polling a DAP to retrieve data from it. There is also a possibility to set alarm levels. If an alarm occurs, the bottom bar in the DAP Viewer gets red and shows the message alarm. Note that the function is not enabled in this configuration! Search This allows you to search for a DAP by entering the IP address, MAC address or extension number. Show channel overview and RPN data This window shows you detailed data of the selected RPN/RPNs. Note that you see an overview of the occupied timeslots on the selected DAP/DAPs. You can change the view from IPUI to DNR by means of a check box. Start or stop the monitoring Monitoring is done based on a polling mechanism. Based on this polling, DAPs sends their data to the DAP Viewer. You can stop this polling via the Start or stop the monitoring. Show registrations This button offers you the possibility to show the registrations (subscriptions) on a DAP in Distributed mode. A nice overview of the subscribed numbers per DAP is available. Also you can search a subscribed number on the DAPs. Location detection This allows you to trace the subscription number-dap relation for an active call. You can enter the subscription number, and then a coloured block on the DAP icon is shown, when a call is active. Show alarms, warnings and exceptions This shows you a history log. Change services status This allows you to stop/start the DAP Controller services. Show reboot dialogue. This allows you to reboot DAPs on a specified time. Open PrintF session. By means of the PrintF session, you can retrieve startup data from the DAPs NEC Nederland B.V Page 26 of 98 IP DECT Tools and Maintenance

28 6 MAINTENANCE TOOLING - PERFORMANCE ANALYSER 6.1 General Up to IP DECT Release 4.1, a Performance Analyser was automatically installed when the DAP Controller Software was installed. This Performance Analyser could analyse the data of the EPM and UPM files. (These files are automatically generated when the PCR Service in the DAP Controller is running.) However, from IP DECT Release 4.2 onwards, the Performance Analyser that came with the older releases is not installed anymore but replaced by a much more sophisticated Performance Analyser. The new Performance Analyser must be installed separately. This new tool can analyse the contents of the EPM and UPM files or can analyse the contents of an entire Archive. When analysing an Archive, detailed information about the system behaviour is shown and can be used for diagnostics and trouble shooting. The new Performance Analyser allows you to show three different analysis levels. After installation, you will always have access to level 1 analysis. Level two is not available. Level 3 can be activated by means of a licence which is valid for one year. Note that level 1 already gives quite some information that can be used for diagnostics and trouble shooting. 6.2 Installing the DECT Performance Analyser Extra Installation items for Windows 7 When you install the Performance Analyser under Windows 7, you must make the Super Administrator account active first. Use the procedure below. For all other supported Windows platforms, you can skip the procedure for the Super Administrator, and proceed with the actual installation of the DMLS software. (See second procedure in this section.) PROCEDURE: Activate Super Administrator Account under Windows 7 Action 1. Please note that this procedure is valid for Windows 7 only. Do not execute this procedure for other platforms! 2. Click Start. IP DECT Tools and Maintenance Page 27 of 98 NEC Nederland B.V. 2012

29 3. In the Search field, type cmd. 4. Check that it has found the cmd icon. You should see this icon in the top part of the search results. 5. Right mouse click this icon. 6. Now you should see a menu list with menu item: Run as Administrator Click that item. 7. The command prompt is opened. 8. Enter: net user administrator /active:yes<cr>. 9. Check that the message The command completed successfully is displayed. 10. Log off and then login with account Administrator. 11. Install the DMLS according to the procedure below, but do not forget to disable the Super Administrator account afterwards. To disable the Super Administrator account, execute the same procedure as above, but then, enter: net user administrator /active:no<cr> at the command prompt Installing Performance Analyser PROCEDURE: Installing DECT Performance Analyser Actions 1. Get the DECT Performance Analyser software and un-zip it.. 2. Check if there is a setup.exe file in the root of the unzipped package. If so, run this file. If not, you will have an older version of the Perfomance Manager, which means that you will find the setup.exe under the directory DISK1. Note: In the latest version of the Performance Analyzer, there are two setup.exe files: one in the root of the unzipped package, and one under the directory DISK1. Please run the setup.exe in the root of the unzipped package. If there is no setup.exe in the root of the unzipped package, please run the setup.exe under the DISK1 directory. 3. Run setup.exe. 4. The installation is very straight forward. You are guided through the installation. Follow the instructions on the screen. NEC Nederland B.V Page 28 of 98 IP DECT Tools and Maintenance

30 5. When the installation is completed, you will find two menu items under: Start, All Programs, DECT Performance Analyser. 6.3 Starting the Performance Analyser PROCEDURE: Starting the DECT Performance Analyser Actions 1. To start the Performance Analyser, use the following program item: 2. Note that there are two program items: DECT Performance Analyser and DECT Performance Analyser Help. Click DECT Performance Analyser to start the program. 3. The DECT Performance Analyser has various analysis levels. Analysis levels can be entered by means of a License key. If you do not have a key, you will have level 1. If you have a key for a higher level, enter the key via menu Help followed by Register. 4. You can import various types of Performance data files. Go to menu File, Import. Select the file type that you want to enter: DECT Archive, EPM/UPM File(s), DECT Folder. When you import an Archive file (archive.zip) you will see the maximum of performance data. Note: For more information on the DECT Performance Analyser, click the DECT Performance Analyser Help program item. IP DECT Tools and Maintenance Page 29 of 98 NEC Nederland B.V. 2012

31 7 PERFORMANCE MANAGER (WEB INTERFACE) The Performance Manager is a WEB interface that allows you to generated files which can be used for the Performance Analyser and for the Sync Analyser. Besides that, there are a few other useful items in the Performance Manager screen. Note: This Performance Manager cannot do performance analysis, it is only used to generated files that can be used as input for analysis tools like the Sync Analyser or the Performance Analyser. To open the Performance Manager tool, go to Start, All programs, DAP Controller, DAP Applications, IP DECT Performance Manager. The following window is displayed: Figure 7-1 "Performance Manager window (WEB interface)" NEC Nederland B.V Page 30 of 98 IP DECT Tools and Maintenance

32 Performance Management Create Archive This performs the same function as the Archive menu option in the DECT Manager interface. It creates an Archive file. Create Multiple file archive This creates an Archive, but now split up into parts of a pre defined size. The size is specified in the DAP Configurator under Performance and settings, consult the IP DECT CE Manual, section Performance / Settings Back to DAP Manager Self explaining. Counters Generate EPM file This generates an EPM (Equipment Performance Management) file on the spot. Note that these files are also generated automatically at regular intervals, see. Generate UPM file This generates an UPM (User Performance Management) file on the spot. Note that these files are also generated automatically at regular intervals, consult the IP DECT CE Manual, section Performance / Settings. Visibility Information Number of clusters The Number of Clusters is the number of synchronization cluster in the system. This equals the number of Synchronization sources (masters) that there are in the system. Note that you only see the actual number displayed after you have clicked Update visibility. Time stamp This is the time that the information under the menu item Visibility Information was received from the DAPs. To refresh, click the menu item Update visibility. Get visibility file This menu option stores the synchronisation information into a file called visadm.txt Note: Using Get visibility file does not refresh the data. It only stores the previously obtained data. When you want to have the actual data stored in the file, always start with clicking the Update visibility menu option prior to saving the file. Update visibility Update visibility retrieves the visibility and synchronisation data from the DAPs and sores it into RAM, so it is not stored in a file. If you want to have the information in a file, please click the menu option Get visibility file afterwards. Subscription data Synchronize subscription data IP DECT Tools and Maintenance Page 31 of 98 NEC Nederland B.V. 2012

33 Clicking this menu option, synchronizes the data from the sm.xml file with the subscription data in the CDSdata.xml file. It copies the subscriptions data from the sm.xml file into the CDSdata.xml file. Debug and trace Enable logging This check box enables detailed DECT logging. The data is stored in files in the PM directory. Note that you should only enable this type of logging, when the support department of your IP DECT supplier asks for it. This type of logging has small effect on the system performance and should therefore only be enabled for the time that logging is required. Disable logging when not needed anymore! NEC Nederland B.V Page 32 of 98 IP DECT Tools and Maintenance

34 8 MAINTENANCE TOOLING - SYNC. ANALYZER 8.1 Introduction The Synchronization Analyser offers you the possibility to generate a graphical overview of the synchronization structure in the system. Besides this it provides a feature to calculate the best candidate for being the synchronization master and is capable of pinpointing possible problems in the synchronisation structure. The Synchronization Analyser is free to use. The input for the Synchronization Analyser is the visadm.txt file. This file can be generated using the Performance Manager web page. The visadm.txt file is generated when clicking the Update visibility item and then the Get visibility file in the Performance Manager interface, see Section Performance Manager Items in the IP DECT Advanced Data Manual. The visibility data can also be combined with location data, making it possible to offer a three dimensional view of the synchronization of DAPs within a building or a site. The location data files are created in a tool called the Location Builder, however, this tool is only applicable for third line engineers from NEC.. The program offers the following functionality: Hierarchic view of the DAP Synchronization using visibility files. Three dimensional localization of DAPs using location files (see also the chapter on the Location Builder) Traffic Bearer Control file analysis, to follow the path of a handset through the IP DECT system, when having a call. The main window will be displayed. See the following sections. 8.2 Starting the Tool Start the DAP Configurator tool, via Start, All programs, DAP Controller, DAP Applications, DAP Sync Analyser. After the tool is started, the Main window is displayed. IP DECT Tools and Maintenance Page 33 of 98 NEC Nederland B.V. 2012

35 8.3 DAP Sync Analyzer, Releases till June Main Window The following screen capture shows the main window, which is displayed when the Sync Analyser is started. The main window displays the following information: Tree view Shows a hierarchical view of the synchronization tree. In the tree view, you can select a specific DAP. The visibility information of the selected DAP is displayed in the Visibility Information window. Visibility Information Shows an overview the RSSI values. Sees means that the selected DAP sees the NEC Nederland B.V Page 34 of 98 IP DECT Tools and Maintenance

36 other DAPs with a certain signal strength. Seen means that the other DAPs can see the signal strength of the selected DAP. Note that although the radio signal connection is reciprocal there can be differences in the seen and sees RSSI value. This difference is caused by the fact that this visibility information is based on a snapshot. The RSSI values are hexadecimal in the range: 0... e.,, where 0 is no signal. The - 80 dbm boundary is found at the boundary between value 3 and 4 (approximately). Generally, the Phase difference must be ffffffff with a maximum deviation of 7 (higher or lower). Building Information Shows overall data of the DECT cluster. DAP Information DAP Information shows data of the selected DAP. In this main Window, you will find the following buttons: Load Location This asks for opening a Location file (file that contains a map of the building) created by the Location Builder. In the DAP Controller Release 5.2, this tool is changed and is a dedicated tool for third line engineers from NEC. This tool is not suitable for generic product installations anymore. After loading the file, it opens the Location window, see Section Location Window. Note: In the Location Builder in the DAP Controller Release 5.0 and lower, you can create maps of the location and import these maps as files in the Sync Analyser. In the DAP Controller Release 5.2, the Location Builder has been changed completely and is a tool for third line engineers. It is no longer a tool to be used in the field.. View Location This opens the Location window without asking for a Location file, see Subsection Location Window. Settings This opens the Settings window, in which you can enter the RSSI threshold and the Phase Difference threshold. Find Allows you to search for an RPN based on entering the RPN number, the MAC address or Info Field. IP DECT Tools and Maintenance Page 35 of 98 NEC Nederland B.V. 2012

37 The menu bar offers a number of menu options which are explained in the following lists: File Open Opens a Visibility File Compare Opens a Visibility file and compares it with the current tree. In the results you might see a: +, -, = or X. + sign Red = The current level of an RPN is higher that the one in the compared file. - sign Red = The current level of an RPN is lower that the one in file that you have loaded for comparison. = sign Green = means current level is the same as the compared level. X sign Red = Print Sends the Tree view to a printer. Exit Exits the program. This DAP does not exist in the file that you have loaded for comparison. View Problems This selects the problem view, which is the default. A number of potential problems, like DAPs that can only synchronize with one other DAP, are defined within the program, and indicated in the tree view by an exclamation mark. Synchronization This selects the synchronization view which shows the synchronization path of the selected DAP. Icons in the tree view indicate the following conditions: + sign Blue = Selected DAP sees this DAP. + sign Red = Selected DAP is synchronized on this DAP + sign Purple = Selected DAP sees and synchronizes on this DAP. New Master Sets the currently selected DAP as cluster master in the tree view. Best Master Calculates the best master. Expand All Expands the entire tree view. Collapse All Collapses the entire tree view. Location This asks for opening a Location file (file that contains a map of the building). Note: In the Location Builder in the DAP Controller Release 5.0 and lower, you can create maps of the location and import these maps as files in the Sync Analyser. In the DAP Controller Release 5.2, the Location Builder has been changed completely and is a tool for third line engineers. It is no longer a tool to be used in the field. NEC Nederland B.V Page 36 of 98 IP DECT Tools and Maintenance

38 Settings This opens the Settings window, in which you can enter the RSSI threshold and the Phase Difference threshold. The RSSI values are hexadecimal in the range: 0... e, where 0 is no signal. The -80 dbm boundary is found at the boundary between value 3 and 4 (approximately). Generally, the Phase difference must be ffffffff with a maximum deviation of 7 (higher or lower). Tools Track Portable Asks for opening the traffic bearer file. After that it opens the Portable Tracking window. Help Self explaining Location Window Note: In the Location Builder, you can import files that contain a map of a site, building or a floor. In the Location builder, you see these pictures, however, the Sync analyser does not support using these pictures. The Location Window shows you a three dimensional view of the location of the DAPs. Each DAP has a colour that is related to its level, e.g. the following colours are used for the first three synchronisation levels: Red = Root level Green = First level Yellow = Second level The location information must have been imported into the tool from a file created by the Location Builder. The Location Builder Tool was available for on-site use in DAP Controller Release 5.0 and lower. However, in DAP Controller Release 5.2 the Location Builder Tool is replaced by a tool that is used for installations on project base only and therefore can only be used by qualified third line maintenance engineers from NEC. The presentation shows the floors in an area and the DAPs on each floor. When selecting a floor or a DAP, information is shown in the text boxes on the left side. When a DAP is selected, only the other DAPs it can see are coloured, and the corresponding node in the tree view is also selected. It is possible to zoom in on a single floor by double clicking the view or by using the Toggle View button. By right clicking on the map pane a context menu is shown that can be used to zoom in or out. The following screen capture shows an example of a Location Windows. IP DECT Tools and Maintenance Page 37 of 98 NEC Nederland B.V. 2012

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40 8.4 DAP Sync Analyzer, Release (from June 2010 onwards) Main Window The following screen capture shows the main window, which is displayed when the Sync Analyser is started. The main window displays the following information: Tree view Shows a hierarchical view of the synchronization tree. In the tree view, you can select a specific DAP. The visibility information of the selected DAP is displayed in the Visibility Information window. Visibility Information Shows an overview the RSSI values. Sees means that the selected DAP sees the other DAPs with certain signal strength. Seen means that the other DAPs can see the signal strength of the selected DAP. Note that although the radio signal connection is reciprocal there can be differences in the seen and sees RSSI value. This difference is caused by the fact that this visibility information is based on a snapshot. The RSSI values are hexadecimal in the range: 0... e.,, where 0 is no signal. The - 80 dbm boundary is found at the boundary between value 3 and 4 (approximately). Generally, the Phase difference must be -1 with a maximum deviation of 7 (higher or lower). IP DECT Tools and Maintenance Page 39 of 98 NEC Nederland B.V. 2012

41 Building Information Shows overall data of the DECT cluster. DAP Information DAP Information shows data of the selected DAP. In this main Window, you will find the following items in the tools bar in the top: Open Opens a Visibility File (e.g. visadm.txt) Print Print the hierarchy of the Synchronization structure. View This opens the Location window without asking for a Location file, see Subsection Location Window - Version and higher Load This button allows you to load a location file to make the DAP positions visible in a map of the building. When clicking this button, the system asks you to open a Location file (file that contains a map of the building). File type.xml. This location file should have been created by means of using the Location Builder Tool. Note: Using the Location Builder in the DAP Controller Release 5.0 and lower, you can create maps of the location and import these maps as files in the Sync Analyser. In the DAP Controller Release 5.2, the Location Builder has been changed completely and is a tool for third line engineers. It is no longer a tool to be used in the field. After loading the file, it opens the Location window, see Section Location Window - Version and higher. Find Allows you to search for an RPN based on entering the RPN number, the MAC address or Info Field. Settings This opens the Settings window. In this window you can set the treshold for RSSI value and the Threshold for the Phase Difference, in which you can enter the RSSI threshold and the Phase Difference threshold. This threshold is used to indicate an alarm condition (displayed in the Visibility information pane in red. ). In general the default settings are OK. The Tresholds max. number of daps seen and the threshold min. number of daps seen are applicable for the Location viewer. In the Location Viewer, you can select Show DAPs seeing the max. nr. of other DAPs and also Show DAPs seeing the min. nr. of other DAPs. NEC Nederland B.V Page 40 of 98 IP DECT Tools and Maintenance

42 Show Synchronization / Show problems This is a pull down menu that allows you to select the synchronization view or the Problems view. These items are also found under the menu view in the top bar of the Sync Analyzer. Please consult the description of the menu View for an explanation of the two options. Info This gives you version information of the Sync Analyzer. The menu bar offers a number of menu options which are explained in the following lists: File Open Opens a Visibility File Compare Opens a Visibility file and compares it with the current tree. In the results you might see a: +, -, = or X. + sign Red = The current level of an RPN is higher that the one in the compared file. - sign Red = The current level of an RPN is lower that the one in file that you have loaded for comparison. = sign Green = means current level is the same as the compared level. X sign Red = This DAP does not exist in the file that you have loaded for comparison. Print Sends the Tree view to a printer. Exit Exits the program. View Problems This selects the problem view, which is the default. A number of potential problems, like DAPs that can synchronize to one other DAP only, are made visible with this view type. Below you see a Problem screen where some IP DECT Tools and Maintenance Page 41 of 98 NEC Nederland B.V. 2012

43 (potential) problems are visible. The little triangles indicate a problem or a potential problem. When you click the triangle, you see information in the DAP Information pane in the right bottom corner. In this example, you see a potential problem (not yet a real problem) that the DAP has only one DAP at a higher layer. Synchronization This selects the synchronization view which shows the synchronization path of the selected DAP. Below you see a screen an example of a tree view. NEC Nederland B.V Page 42 of 98 IP DECT Tools and Maintenance

44 Icons in the tree view indicate the following conditions: Arrow up (green) = Shows the synchronization path from the selected DAP to the Master/Root. Glasses = Indicates that the DAP is seen by the selected DAP New Master Sets the currently selected DAP as cluster master in the tree view. Best Master Calculates the best master. Expand All Expands the entire tree view. Collapse All Collapses the entire tree view. Location This menu item allows you to load a location file to make the DAP positions visible in a map of the site/building. When clicking this button, the system asks you to open a Location file (file that contains a map of the building). File type.xml. This file can be created by means of the Location Builder tool.. IP DECT Tools and Maintenance Page 43 of 98 NEC Nederland B.V. 2012

45 Note: Using the Location Builder in the DAP Controller Release 5.0 and lower, you can create maps of the location and import these maps as xml files in the Sync Analyser. In the DAP Controller Release 5.2, the Location Builder has been changed completely and is a tool for third line engineers. It is no longer a tool to be used in the field. After loading the file, it opens the Location window, see Section Location Window - Version and higher. Find Allows you to search for an RPN based on entering the RPN number, the MAC address or Info Field. Settings This opens the Settings window. In this window you can set the threshold for RSSI value and the Threshold for the Phase Difference, in which you can enter the RSSI threshold and the Phase Difference threshold. This threshold is used to indicate an alarm condition (displayed in the Visibility information pane in red. ). In general the default settings are OK. The Tresholds max. number of daps seen and the threshold min. number of daps seen are applicable for the Location viewer. In the Location Viewer, you can select Show DAPs seeing the max. nr. of other DAPs and also Show DAPs seeing the min. nr. of other DAPs. Tools Track Portable Asks for opening the traffic bearer file. After that it opens the Portable Tracking window. For more information see Section 8.5 The Tools -> Handset Tracking Menu. Help Self explaining. NEC Nederland B.V Page 44 of 98 IP DECT Tools and Maintenance

46 8.4.2 Location Window - Version and higher Note: In the Location Builder in IP Releases or lower, you can import files that contain a map of a site, building or a floor. In the Location builder, you see these pictures, however, the Sync analyser does not support using these pictures. So, you can use these files as a template to draw your own location file. The Location Window shows you a three dimensional view of the location of the DAPs. There are five types of view: Synchronization structure (tree view) This option shows you the synchronization structure in the site/building. Red = Root level Green = First level Yellow = Second level Light blue = Third level IP DECT Tools and Maintenance Page 45 of 98 NEC Nederland B.V. 2012

47 Show Seen DAPs This type of view, shows you the selected DAP and it shows you the DAPs that the selected DAP can see. The selected DAP is flashing its colour in the synchronisation tree and dark red. In the example above, RPN 018 is the selected DAP. The DAPs that have a colour are seen by the selected DAP. Show duplicate DAPs This option is only used in a system with more than 256 DAPs. In that case the two digits RPN numbers are duplicated in the air. Please note that the duplication is only in the air. In the IP DECT system the DAPs have a three digit RPN number. Show DAPs seeing max. nr of other DAPs. This is related to the max. number of daps seen in the Settings menu. By default the maximum number of DAPs seen is set to 19. This means that you will see all DAPs that can see 19 or more other DAPs. Show DAPs seeing min. nr. of other DAPs This is related to the min. number of daps seen in the Settings menu. By default the maximum number of DAPs seen is set to 1. This means that you will see all DAPs that can see 1 or less other DAPs. The location information must have been imported into the tool from an xml file. This file should have been created using the Location Builder tool. NEC Nederland B.V Page 46 of 98 IP DECT Tools and Maintenance

48 Note: Using the Location Builder in the DAP Controller Release 5.0 and lower, you can create maps of the location and import these maps as files in the Sync Analyser. In the DAP Controller Release 5.2, the Location Builder has been changed completely and is a tool for third line engineers. It is no longer a tool to be used in the field. 8.5 The Tools -> Handset Tracking Menu The portable tracking window allows you to follow the movement of a portable from DAP to DAP. Be aware of the fact that the portable can only be tracked when it is having an active call! Tracking a portable requires the file pmtbc.dat, which is the traffic Bearer Control file. This file contains a log of the used Traffic Bearers. It must be generated with the help of the DAP Performance Management interface. See the following screen capture. IP DECT Tools and Maintenance Page 47 of 98 NEC Nederland B.V. 2012

49 In this window, you must check the check box Enable Logging to start logging the use of the Traffic Bearers, and subsequently storing this information in the file pmtbc.dat. When you have the required files, use the following procedure to execute portable tracking: PROCEDURE: Portable Tracking Procedure Actions 1. Make sure you are in the Main Window of the DAP Sync Analyser. 2. Select the Tools menu from the menu bar. 3. Select Track Portable. 4. The window as shown in the following screen capture is displayed. 5. Now load the file: pmtbc.dat from the directory C:\..\PM\ on the DAP Controller/Manager PC. The information in this file is based on an internal portable Identifier, the PMID. However, you want to see the extension number in the window. This requires a conversion file, see next step. 6. Load the file sm.xml from the DAP Controller/Manager PC, using the Set Subscription Management File button. This file contains the relations between the PMIDs to the Extension numbers. Once this file is loaded, an extra column will appear in the data pane, providing the extension number. NEC Nederland B.V Page 48 of 98 IP DECT Tools and Maintenance

50 7. Now you can use the Time Filter and the Browse buttons as qualifiers for the data that is displayed in the window. The following items give information on these qualifiers. The qualifier controls: Filter by, Start time, End time, Set filter You can filter the data that is displayed, using the Filter controls. The data pane can be filtered on a specific PMID or DNR and on time and date. To apply a filter, the Set Filter button has to be pressed. Browse Radios, Browse Calls These buttons can be used to quickly browse between different calls, or radios. 8.6 Typical Workflow The following step-action procedure is an example of a typical workflow. PROCEDURE: Example of a Typical Workflow Actions 1. Double click the file: DAPSyncAnalyzer.exe to start the DAP Sync. Analyser. 2. Load the visibility file visadm.txt to import the synchronization data using the menu File --> Open. 3. Use the options in the menu View to analyse the synchronization structure, and if necessary use the menu options under the menu View to trouble shoot the structure. 4. Optionally! After loading the visibility file you can load a location file. The location file contains a site plan (site map ) with buildings and floors in which the DAPS are positioned. This allows you to determine quickly the position and range of a specific DAP. You can create a Location file using the Location Builder tool. This tool was included in IP DECT Release 5.0 and lower. The Location Builder Tool in DAP Controller Release 5.2 is not meant for using on site, but is developed for Project based sites, which are supported from NEC. 5. Optionally! After loading the visibility file you can load a Traffic Bearer Control (pmtbc.dat) data file. This file contains statistics/logging on traffic bearers. To open this file, select Track Portable from the Tools menu. The program will ask for the location of the file. The data from the TBC file is presented in a table. At the start, only the PMID of a portable is known. To associate PMID values with a specific extension number, a IP DECT Tools and Maintenance Page 49 of 98 NEC Nederland B.V. 2012

51 Subscription Management (sm.xml) file is needed. Once this is loaded, an extra column will appear in the data pane, providing the extension number. NEC Nederland B.V Page 50 of 98 IP DECT Tools and Maintenance

52 9 MAINTENANCE TOOLING - LOCATION BUILDER The Location Builder in IP DECT Release 5.2 differs from the Location Builder in previous releases. You can import files from the previous versions into this new version. The user interface of this Location Builder allows you to use images/pictures of floors in buildings. We would strongly recommend to use images/pictures instead of making drawings in the Location Builder. The images/drawings can be type: jpg, bmp, gif. In this chapter, you will find a procedure on how to use the Location Builder with using jpg images/pictures of the floors. Please note that the procedure below is just an example. The Location builder tool offers more possibilities than described here. Please note that when you create a building, it is just a name/label. Then you should add a floor to it. This first floor determines the size and position of your building. PROCEDURE: Example of Using the Location Builder with jpg Image Files Actions 1. Startup the Location Builder from the Start All programs DAP Controller DAP Applications. 2. Now you will see the following screen displayed. IP DECT Tools and Maintenance Page 51 of 98 NEC Nederland B.V. 2012

53 3. Go to File and then New Location. Give the location a name and add information when needed. NEC Nederland B.V Page 52 of 98 IP DECT Tools and Maintenance

54 4. Set the Drawing Surface Size correct. By default 1 meter = 100 pixels. (However, you can change this relation via Tools Options, when the dialogue window is closed). When done, Click OK. 5. Let the location Area fit to your screen to get an overview. 6. Go to Building and then select Add. IP DECT Tools and Maintenance Page 53 of 98 NEC Nederland B.V. 2012

55 7. The following window is displayed. 8. Enter the Building parameters and click OK. Please note that this building is just a label. You won t see it in the location area. The actual building will be the ground floor picture. 9. Click Building view in the right left corner of the screen. See screen capture below. NEC Nederland B.V Page 54 of 98 IP DECT Tools and Maintenance

56 10. The following screen is displayed. 11. Click the black triangle right to the Floor button and select Add. 12. The following window is displayed. Enter the floor number. The ground floor should be level 0. Write useful information in the Information window. 13. Click OK. IP DECT Tools and Maintenance Page 55 of 98 NEC Nederland B.V. 2012

57 14. Now you must enter the jpg image/picture for floor 0 (ground floor), also called Floor 1 in this jpg image example. Make sure that you have selected the correct building and make sure that you have selected Floor 0. Now click the Add New Image icon (in the screen capture below, the icon with the red circle around it. NEC Nederland B.V Page 56 of 98 IP DECT Tools and Maintenance

58 15. Now the window below is opened. Select the jpg file representing the ground floor of building. Fill in the location parameters, to position the ground floor picture in the correct position in the Location. Please remember the position settings for the adding more floors. The other floors should be positioned on the same position in the location. When done, click OK. IP DECT Tools and Maintenance Page 57 of 98 NEC Nederland B.V. 2012

59 16. The image is now put in the Location and represents the position of the building. It should look like the following screen capture. 17. If you want to add a second floor, select Floor Add again. NEC Nederland B.V Page 58 of 98 IP DECT Tools and Maintenance

60 18. Enter the floor number. Remember that the floor numbers start with 0. We are adding a second floor, so this will be floor 1. (However, in this example the picture/image of the floor says Floor 2.). Click OK. 19. Now you will see an empty floor. You must add a jpg picture to this floor. Click Add new image, as shown in the screen capture below.. IP DECT Tools and Maintenance Page 59 of 98 NEC Nederland B.V. 2012

61 20. The screen below is displayed. Browse to you second jpg picture/image file. Also fill in the image location with the same values as the previous image for Floor 0. NEC Nederland B.V Page 60 of 98 IP DECT Tools and Maintenance

62 21. When done, click OK. The following screen is displayed. 22. Now you can select the floor that you want to see, by means of the drop down list in the top of this screen. Please note that when it is not possible to display a certain floor, try to change the setting of the Z-order. The Z-order is a presentation of the Bring to front, Bring to back options as known from drawing programs. IP DECT Tools and Maintenance Page 61 of 98 NEC Nederland B.V. 2012

63 23. When you click the Area view, you will see the following screen displayed. Note that you can select the building and the floor, using the drop down menu in the top middle of the window. Please note that when it is not possible to display a certain floor, try to change the setting of the Z-order. NEC Nederland B.V Page 62 of 98 IP DECT Tools and Maintenance

64 24. Now you can add DAPs to the floor plans from the rpnadm.txt file. To do that, import the rpnadm.txt file. See screen capture below. IP DECT Tools and Maintenance Page 63 of 98 NEC Nederland B.V. 2012

65 25. After the import, the RPN numbers of the DAPs are shown in the right window pane. See screen capture below. Now you can simply drag and drop the RPNs to the location where they are/should be installed. 26. When done, you can save the Location file. NEC Nederland B.V Page 64 of 98 IP DECT Tools and Maintenance

66 10 SWITCHING BETWEEN SYSTEMS 10.1 General When you use your DAP Controller/Manager PC to manage more than one IP DECT System, there is the need to be able to switch between systems. If you have chosen to setup your DAP Configurator in Multi Site mode (see the IP DECT CE Manual (chapter: Installing the DAP Controller/Manager ) you can store more than one system configuration on your PC. However, if you have chosen to use your DAP Configurator in Single Site mode, it might be necessary to use the Export and Import feature to swap easily from one system configuration to another. When you execute an Export System, all the relevant system settings including all customer data are exported to a compressed (zip) file. If you want to return to this configuration you can easily import the compressed file and then your entire system configuration including customer data like handset subscriptions is back again on your DAP Controller/Manager PC Export System PROCEDURE: Export a System Configuration Actions 1. Start the DAP Configurator tool, via Start, All programs, DAP Controller, DAP Applications, DAP Configurator. 2. The following screen will be displayed. Click the button Activate / Deactivate / System Status. In the window that is displayed, click the button Deactivate. Note that this doesn t bring the system down, the DAPs remain operational. IP DECT Tools and Maintenance Page 65 of 98 NEC Nederland B.V. 2012

67 3. Wait till the system is deactivated. At the left hand side, click Export System. 4. A window is opened which allows you to store the file on a location of your choice. You can specify a file name Import System PROCEDURE: Import a System Configuration Actions 1. Start the DAP Configurator tool, via Start, All programs, DAP Controller, DAP Configurator. NEC Nederland B.V Page 66 of 98 IP DECT Tools and Maintenance

68 2. The following screen will be displayed. 3. Click Import System. Note: The buttons highlighted in this window may differ in your system. IP DECT Tools and Maintenance Page 67 of 98 NEC Nederland B.V. 2012

69 4. Browse to the file that contains the system that you want to import. Note that you can import the exported zip file in one go, or you can import separate files form the exported zip file. 5. Finish the procedure, following the instructions on the screen. NEC Nederland B.V Page 68 of 98 IP DECT Tools and Maintenance

70 11 CENTRAL DIRECTORY ACCESS TOOL 11.1 What is it? The Central Directory Access Tool provides Central Directory Access to the IP DECT system. It connects a directory database to the IP DECT system. There are three types of data bases that can be used: Excel sheet, PhoneWare database, Business ConneCT database (for more info see Section 11.2 Supported Data Base Types. Once installed, the Central Directory Access tool consists of two services running under MS Windows. There is no user interface available. TCP/IP Port is open for external access from IP DECT system. IP DECT connects to the Central Directory Access tool via the TCP/IP socket which is defined in the DAP Configurator tool. To have access to the database, the handset type must support access to the database via the menu in the handset. If the handset does not offer a menu option to access the Central Directory, Central Directory cannot be used on that handset type. Consult your IP DECT supplier to know which handset types support Central Directory dialling. If the Central Directory Access tool is installed on a Business Connect Release 3.0 computer, it will automatically use the Business ConneCT database and will not use (or ask for) any other database! If you are using Business ConneCT Release 3.1, Central Directory Access tool is integrated in the Business ConneCT suite, and does not to be installed separately Supported Data Base Types The Central Directory Access tool supports three database types: Flat Excel database You can create a simple Excel sheet containing your central database. During installation of the Central Directory Access tool, you must specify the path to the Excel file and the file name. When you update the file (do not change the file name!), it is immediately active in the Central Directory Access tool. PhoneWare SQL database The Central Directory Access tool connects to the PhoneWare database via the SQL Server (or MSDE). During installation, you can specify the SQL Server, the database name and the login. Business ConneCT Release 3.0 or Release 3.1 When you install the Central Directory Access tool on a PC where Business IP DECT Tools and Maintenance Page 69 of 98 NEC Nederland B.V. 2012

71 ConneCT is already installed, the Central Directory Access tool will automatically connect to the Business ConneCT database and will not offer the possibility to connect to another database. Note: In Business ConneCT Release 3.1., the Central Directory Access Tool is already integrated in the Business ConneCT software and does not need to be installed separately Layout Example of Excel Sheet The contents of an Excel sheet for the Central Directory Access tool is simple. It consists of three columns and as many rows as entries. Below, you see an example of an Excel sheet with two entries. Note that it is important to use the correct column headers: Dbld, Name and Extension. Also note that the first column contains a sequence number. Each number has to be unique Installation The following procedure gives a step by step installation guide for the Central Directory Access tool. If you want to use an Excel Sheet as database and you don t have it yet, you must create an Excel Sheet first. Use the following procedure. NEC Nederland B.V Page 70 of 98 IP DECT Tools and Maintenance

72 PROCEDURE: Creating an Excel Sheet Database Actions 1. Open Microsoft Excel A new excel document is displayed. Right mouse click the tab Sheet3 and select delete to delete this sheet. 3. Right mouse click the tab Sheet2 and select delete to delete this sheet. 4. Right mouse click the tab Sheet1 and select rename to rename this sheet to: directory. 5. Enter the column names exactly as they are shown in the screen capture in Section 11.3 Layout Example of Excel Sheet. These column headers are: Dbld, Name and Extension. (Dbld = <capital letter D > <lower case letter b > <upper case letter I > <lower case letter d. Its an abbreviation of Database Identifier) 6. Right mouse click the top of the column Extension. In the menu that is displayed, select Format Cells In the window that is displayed, you can choose the cell format. Select Text under Category. Click OK. 8. Enter sequence numbers in the first column as shown in the screen capture in Section 11.3 Layout Example of Excel Sheet. Each number has to be unique and you must have as many sequence numbers as you have entries in your excel database. 9. Enter the names and the numbers. See the example in Section 11.3 Layout Example of Excel Sheet. 10. Save the database giving it the file name: cda_names.xls. PROCEDURE: Installing the Central Directory Access Tool Actions 1. Make sure that you are logged in with Administrator Rights!Click Yes. 2. Unzip the file CDA-2_20_056-NEC.zip (or higher version) into a directory of your choice. 3. Double click setup.exe or setup. 4. Depending on the version of your Windows operating system, you will now see a security screen from Windows saying "Do you want to allow the following program to make changes to your computer?" IP DECT Tools and Maintenance Page 71 of 98 NEC Nederland B.V. 2012

73 5. You will see the following window. 6. It indicates that the DAP Controller software supports your version of Windows. Click Next to proceed. 7. Now the installation of "Prerequisites" takes place. Note that this can take several minutes! When all required prerequisites are installed, you will see the following window. NEC Nederland B.V Page 72 of 98 IP DECT Tools and Maintenance

74 8. Click Next to continue. 9. Now the following screen is displayed, indicating that the system is ready to start the installation of the DAP Controller. IP DECT Tools and Maintenance Page 73 of 98 NEC Nederland B.V. 2012

75 10. Click Next to continue. 11. In the window that is displayed, make a decision which type of database you want to use: Excel or PhoneWare. Note: If you install the Central Directory Access tool on a Business ConneCT computer, you will NOT get the database selection window. The tool assumes that you want to use the Business ConneCT database and will automatically connect to that database. If so, continue with step 14. NEC Nederland B.V Page 74 of 98 IP DECT Tools and Maintenance

76 12. Select the database type and click Next. 13. You will see one of the following screens displayed, depending on the type of database that you have selected. IP DECT Tools and Maintenance Page 75 of 98 NEC Nederland B.V. 2012

77 The window above will be displayed in case you have selected the PhoneWare database. Enter the computer IP address of the computer running the PhoneWare database, or enter (local) in case the Central Directory Access is running on the same computer as the PhoneWare database. Enter the database name. Normally this will be bts_dir. Enter the Login ID and the Password to have access to the database. When you do not know these details, you should ask the person who has setup the PhoneWare database. Click Next in case you want to use the PhoneWare database and after you have filled in the correct data. OR: you will see the screen below if you have selected the Excel database. Browse to the Excel file that contains the Central Directory data. Note: After installation, do not change the file name anymore!. Click Next. 14. The following window will be displayed. NEC Nederland B.V Page 76 of 98 IP DECT Tools and Maintenance

78 15. Click Install. Now the installation will take place. When the window InstallShield Wizard Completed is displayed, click Finish. 16. As result of the installation, there should be two new services running: Nec AccessService Nec DirectoryService Check that these services are installed and running. IP DECT Tools and Maintenance Page 77 of 98 NEC Nederland B.V. 2012

79 11.5 Setting IP DECT for Central Directory Access Use the following procedure to configure IP DECT for using Central Directory Access. PROCEDURE: Configuring IP DECT Action 1. IP DECT must be configured to reach the Central Directory Access services. Open the DAP Configurator and click Modify. 2. Select the IP DECT system that you are running. Click IP Settings and then click More. 3. You will see the following window displayed: NEC Nederland B.V Page 78 of 98 IP DECT Tools and Maintenance

80 4. Enter the CDA IP Address and the CDA port. The IP address is the IP address of the computer running the Central Directory Access tool. The port number is the port that is open for Central Directory Access on the CDA computer. The default port number is Click Apply and then Save System. Click Activate / Deactivate / System Status. Restart the DDS service. 6. Click the button Reboot to reboot all DAPs in the system Configuration and Diagnostics Files Configuration and Diagnostic Files are available. In case of problems, please send those files to your support desk. The configuration file is called DataAccess.dll.config and is found in the following directory: C:\Program Files\Common Files\Nec\Services\ IP DECT Tools and Maintenance Page 79 of 98 NEC Nederland B.V. 2012

81 You can find diagnostic files in the following directories: C:\Nec\Diagnostics Files\AccessService\*.* C:\Nec\Diagnostics Files\DirectoryService\*.* 11.7 Business ConneCT Issues, Presence Indication Note: This section is only applicable for Business ConneCT installations. If you don t have Business ConneCT, skip this section. When you use IP DECT in combination with Business ConneCT, the Business ConneCT (Release 3.1 or higher) includes the Company/Corporate Directory software and supports Presence Information on the IP DECT terminals. Please note that the IP DECT terminals must support Corporate/company directory access. It is important to setup the Business ConneCT system correctly, in order to see the presence information. Below you will find information on how to setup Business ConneCT for Presence information. 1. Open the DataAccess.dll.config file, with the Notepad editor for example. The default location is: C:\Program Files\Common Files\NEC\Services directory. When the system was upgraded, the location path is: C:\Program Files\Common Files\philips\Services. 2. Find the key directory.service.presence.algorithm and set its value to BCTOnly. 3. Save the file. 4. Reboot the server. You must setup IP DECT correctly. This is described in section:0 Setting IP DECT for Central Directory Access NEC Nederland B.V Page 80 of 98 IP DECT Tools and Maintenance

82 12 DMLS 12.1 General The DMLS (DECT Messaging and Location Service), is the interface between the DAP Controller or DCC, and a Messaging application. Besides the Messaging application, you can also connect the Handset Configurator to the DMLS or both of them.. Figure 12-1 Position of the DMLS in the DECT Environment. Please note, that port on the DCC-8 / DCC-8(R) or DAP Controller, allows only one connection at the time. Port 2010 on the DMLS allows multiple connections at the time. This means that you can have only one DMLS per DECT system but more Messaging applications connecting to the DMLS. The protocol between the DMLS and the DCC-8 / DCC-8(R) or DAP Controller is a proprietary protocol which is closed. IP DECT Tools and Maintenance Page 81 of 98 NEC Nederland B.V. 2012

83 The protocol between the Messaging Application and the DMLS is an open proprietary protocol. It is an Application Programming interface, which is open for developers to build their own Messaging Application. Note: A combination of the Messenger@Net and the DMLS is not supported. The Messenger@Net cannot connect to the DMLS. Also the DAP Controller does not allow a connection from both, the Messenger@Net and the DMLS at the same time Supported Operating Systems The following operating systems are supported: Microsoft Windows Server 2003 R2 x86 Microsoft Windows XP Professional SP2 and SP3 x86 Microsoft Windows 2008 Enterprise SP2 x64 Microsoft Windows 2008 Enterprise SP2 x86 Microsoft Windows 2008 Enterprise R2 x64 Microsoft Windows 7 x64 (not Home version) Microsoft Windows 7 x86 (not Home version) 12.3 Minimum Hardware Requirements The DMLS needs the following minimum PC hardware configuration to operate: Intel Pentium II or compatible processor Ethernet card Graphics adapter + monitor capable of displaying a resolution of 800x GB internal memory 80GB hard disk 12.4 Supported Interfaces The DMLS can be connected to: Traditional DECT via the Ethernet interface of a DCC-8 or DCC-8(R) board, firmware version or higher. IP-DECT via the DAP Controller PC for IP-DECT, version 4.20 or higher. NEC Nederland B.V Page 82 of 98 IP DECT Tools and Maintenance

84 12.5 Licensing Licensing in the DMLS can be done in the DMLS itself or via the SOPHO License Manager. Licensing via de SOHPO Licence Manager When you have the Licence Manager installed, you can use the Licencing Mechanism of the Licence Manager. You must have the correct licences (Messaging Application License and Channel licences) to enable Messaging in the DMLS. Please note that this type of licensing is normally NOT used. Licensing in the DMLS In the DMLS there are three types of licenses possible. Limited This type does not require a licence. With this selection, the DMLS limits the Messaging applications to the DECT Handset Configurator to send messages to handsets, and to configure M155 handsets. Basic The same as the Limited license, but with this license also all other Messaging Applications are supported to send and receive messages.. Location This licence is required for Single point location detection and Multi Location detection. Single point location detection means that the IP DECT system indicates on which DAP the call was initiated. Multi Location detection is required for accurate location detection. The licensing via DMLS requires a hexadecimal license string. This license string is connected to the system PARI Installation In this chapter, there are two step-by-step procedures. The first is only needed when you install the DMLS under Windows 7 and the DMLS version number is or lower. In all other cases you can skip the first procedure and jump to the second procedure. PROCEDURE: Activate Super Administrator Account under Windows 7. Note: This procedure needs to be done in case you install DMLS version or lower on Windows 7. In all other cases you can skip this procedure and continue with the next procedure Installing DMLS. IP DECT Tools and Maintenance Page 83 of 98 NEC Nederland B.V. 2012

85 Action 1. Please note that this procedure is valid for Windows 7 only. Do not execute this procedure for other platforms! 2. Click Start. 3. In the Search field, type cmd. 4. Check that it has found the cmd icon. You should see this icon in the top part of the search results. 5. Right mouse click this icon. 6. Now you should see a menu list with menu item: Run as Administrator Click that item. 7. The command prompt is opened. 8. Enter: net user administrator /active:yes<cr>. 9. Check that the message The command completed successfully is displayed. 10. Log off and then login with account Administrator. 11. Install the DMLS according to the procedure below, but do not forget to disable the Super Administrator account afterwards. To disable the Super Administrator account, execute the same procedure as above, but then, enter: net user administrator /active:no<cr> at the command prompt. To install the DMLS software under all supported Windows platforms, execute the following procedure: PROCEDURE: Installing the DMLS Action 1. Un-zip the DMLS software package. 2. Double click the setup.exe file to start the installation. The following window will be displayed. NEC Nederland B.V Page 84 of 98 IP DECT Tools and Maintenance

86 3. Click Next to continue. The following window will be displayed. IP DECT Tools and Maintenance Page 85 of 98 NEC Nederland B.V. 2012

87 4. Click Next to continue. 5. You will now see the Confirm installation window. Click Next. 6. A security window from Windows may pop up to ask your confirmatie to continue the installation. If so, click OK. If not continue with the next step. 7. The actual installation takes place. You will see the progress bar. After the installation was successfully executed, you will see the following window. NEC Nederland B.V Page 86 of 98 IP DECT Tools and Maintenance

88 8. Click Close to finish the installation process Basic Configuration and Quick Start Up PROCEDURE: Configuring DMLS and Quick Start up Action 1. Open the DMLS User Interface by means of the DMLS icon on the Desktop or by means of the shortcut under Start All Programs. IP DECT Tools and Maintenance Page 87 of 98 NEC Nederland B.V. 2012

89 2. The following window will be displayed. 3. Right Mouse Click on the first row in the table that is displayed. Then click New. NEC Nederland B.V Page 88 of 98 IP DECT Tools and Maintenance

90 4. The following window is displayed. The following information must be entered: Name: Can be any given name PARI PARI of the connected DECT system. IP Address IP Address of the DAP Controller or the IP address of the DCC-8 or DCC-8(R). IP Address 2 nd IP Address of the second DAP Controller or DCC-8 or DCC-8(R), if applicable. IP Port This should be messaging port on the DCC-8 or DCC-8(R) or DAP Controller. Appl. IP Port On this port number, the DMLS listens for connection from application. Max. Calls This is the maximum number of Active messages to the DECT system. Please note that the DECT infra structure determines the limit. Each active message occupies one DAP/RFP channel. An Urgent or Emergency message remains active until the message has been acknowledged or a timer expires (default 30 IP DECT Tools and Maintenance Page 89 of 98 NEC Nederland B.V. 2012

91 seconds). In general, the default setting for the maximum number of calls will be OK. Portable-to-Portable Messaging When this box is checked, incoming messages from handsets/portables will be returned to the DECT system. Please note, that this box must be UN-Checked in case you want to be able to send messages from handsets to the Messaging Application. Use Licence Manager When you check this box, the DMLS will connect to the SOPHO Licence Manager for licence information. Normally, you will not use the Licence Manager. Type (Licence Type) See Section Licensing12.5 Licensing Key (License Key) Hexadecimal license string required to activate the license. This license string is connected to the PARI of the system. 5. When done, click OK. 6. You will get a message that the license was successfully activated. Click OK to confirm the License message. NEC Nederland B.V Page 90 of 98 IP DECT Tools and Maintenance

92 7. Now you will see your system in the DMLS User Interface window. 8. Click the menu Service in the menu bar and start the DMLS service. 9. The Service will be started and will try to connect to the DECT system. This can take one or two minutes. The Link status should go to Up, Also the Appl. Link status should go to Up as shown in the following screen capture. IP DECT Tools and Maintenance Page 91 of 98 NEC Nederland B.V. 2012

93 10. The Settings tab allows you to adjust (default) settings in the DMLS. In the Help information you will find a short description of the settings Applications Tab The Applications Tab shows you the ports that are active on the DMLS to the Application. It also shows the actual function. This can give useful information, for trouble shooting. Note: When the Messaging Application did not register to any event, and there are no active messages, most likely this screen is empty NEC Nederland B.V Page 92 of 98 IP DECT Tools and Maintenance

94 The following items are displayed: Application Port This is the port on the DMLS to which applications can connect. IP Address The DMLS IP Address to which the Application has setup a connection. IP Port The return port. This is the port number that is in use at the Messaging Application side for this connection.. Trusted This is applicable for the combination of the DMLS and the DECT Handset Configurator. When the DECT Handset Configurator sends a message to the DMLS, it does not need to have a license in the DMLS, so, it is trusted without licence. Link Status This shows whether the DECT Link status is monitored as result of the command: REG ID DECTLNKSTAT. DAP Status This shows whether the DAPs are registered to send their status change to the application. This shows the result of the command: REG ID DAPSTAT. PP Status Reg. This shows the Portable Parts that are registered to send a status change to the Messaging Application. This is the result of command REG ID PPSTAT[ DNRRANGE] PP Status Unreg. This shows the Portable Parts that are un-registered from sending a status change to the Messaging Application. This is the result of command IP DECT Tools and Maintenance Page 93 of 98 NEC Nederland B.V. 2012

95 UNREG ID PPSTAT[ DNRRANGE] PP Message Reg. This shows the Extension numbers of the Portable Parts that are registered for sending messages to the Messaging Application. This is the result of command REG ID PPMSG DNRRANGE PP Message Unreg. This shows the Extension numbers of the Portable Parts that are registered for sending messages to the Messaging Application. This is the result of command UNREG ID PPMSG DNRRANGE 12.9 The Settings Tab General The settings tab allows you to change the default setting for the DECT interface (see screen capture below). It also offers the interface settings for Accurate Location Detection to the Ekahau RTLS Controller. The following subsections give a description. NEC Nederland B.V Page 94 of 98 IP DECT Tools and Maintenance