Ticket Exchange. Total Time:

Transcription

1 Lesson: Total Time: Content: Question/answer: Basic Ticket Exchange 60 Minutes 55 minutes 5 minutes Lesson Description: This lesson concentrates on the basic elements of an exchange entry and the standard exchange script. Add collect, even exchange, and exchange with refund guidelines are described in the class. Author: Antoinette L. Newman Sr. Product Specialist: Nancy Jensen Instructor: Paula Vecchione Approved: Master PNRs: None Instructors notes: This class requires creation and ticketing of a PNR for presentation. It is recommended a PNR for a party of two be created and end/retrieve (ER) in Go! LTCUST (go.ltcust.wspan.com) prior to the start of the class so it is available during the presentation. Use dates that are at least six months out so current operations are not disrupted. Be sure the PNR shows a paper ticket was issued. Also, please do not create MK or HK segments. Book a PNR for 2KELLY/JOHN/KATHERINE*2ADT 2003 Worldspan L.P. All Rights Reserved. 4/6/2004 Page 1

2 PowerPoint - 01 Welcome to Welcome to virtual class. A ticket exchange occurs when a passenger is using a previously purchased ticket, coupon and/or certificate toward the purchase of a new ticket. The Worldspan exchange program provides maximum flexibility in processing exchange tickets. One entry can: Issue a ticket Issue an itinerary/invoice Update the DDL Transmit an interface message These functions can be performed separately or combined in one entry. PowerPoint - 02 Objectives At the end of this lesson, you will be able to: Locate reference pages available in Worldspan s GRS HELP and INFO systems. Comprehend the mandatory and optional exchange entry elements. Prepare a PNR for an exchange. Recognize and use the Worldspan Go! Res Ticket Exchange Script. Page 2 4/6/2004

3 PowerPoint - 03 Four Types of Exchange Transactions Add Collect Exchange Even Exchange Exchange with Refund Print Only Exchange The following scenarios require an exchange transaction: An Add Collect Exchange o An add collect exchange is used when an amount due must be collected from the passenger as the result of a higher fare or change penalties. o The amount of the additional collection is the amount updated to the DDL. o The fare for the new ticket prints on the flight coupons. o When penalties are collected, any commission must be entered as a dollar amount. An Even Exchange o The fare is the same amount on both the new and the old ticket and no change fee is being colleted. o A direct or non-stop flight has changed to a connecting flight. o The airline has a schedule change and they request a new ticket be issued. An Exchange with Refund o There is no change to the original ticket, however, the fare of the original issued ticket has decreased. o A refund exchange is performed when the amount of the new document is less than the amount of the old 4/6/2004 Page 3

4 document, and the difference can be refunded. A Print Only Exchange o The agency needs to print data in the Issue in Exchange box and/or the Original Issue box of a ticket, but doesn t have to go through the exchange process. o If you are using a certificate issued by the carrier and only the certificate number is required on the ticket. No exchange transaction is required. The first step in issuing an exchange is to make sure your PNR is ready. Let s look at some guidelines that apply to the PNR when doing an exchange transaction. PowerPoint - 04 PNR Set-up Make itinerary changes to the record Autoprice, Agent-assist price, or Rate Desk price the PNR Verify the ticketing field Form of payment must be stored in the PNR, or included in the ticketing entry Check the fare rules for penalties that may apply For multi-name PNRs, each exchange transaction must be entered separately. After the PNR is displayed, the first step is to make the necessary itinerary changes. Once the changes are made, the PNR must be autopriced, agentassist priced, or rate desk priced. Verify the ticketing field. It may be necessary to add or change the Page 4 4/6/2004

5 7TAW in the PNR. Ticketing entries can be found in HELP 7TAW. Verify the form of payment is stored. Look at HELP FOP or HELP 5$ for details about adding or modifying the form of payment in a PNR. Before starting your exchange process it s a good idea to check the fare for any penalties that may apply. Review HELP RULES for details on how to access the rules applicable to your itinerary and fare. For all multi-name PNRs, except Amtrak, each exchange transaction must be entered separately. Name select is mandatory. Amtrak exchanges are an exception and are discussed in the advance class. Now the PNR is ready for the exchane. Let s take a look at some example exchange entries. First we will review the mandatory elements of an even exchange. PowerPoint - 05 Even Exchange - Mandatory Elements EZ#$*EET X*34#N1.2#KEX EZE* M (MCO) X A KEX10 EZT O Other KEX*$0.00 KEX*$N0.00 EZ# The ticketing function identifier The EZ# entry issues an e-ticket. If the link is down or the airline doesn t accept e-ticket, the Worldspan system automatically defaults to paper ticket. 4/6/2004 Page 5

6 EZE* can also be used. This ticketing function identifier issues an e-ticket and all other documents listed in your EZ options table. Unlike EZ#, EZE* only issues an e- ticket. If the link is down or the airline doesn t accept e- ticket, the system will generate an error rather than defaulting to paper ticket. A third option is EZT. This function issues only a paper ticket (not an e-ticket). The other documents listed in the EZ option table only print if they include an asterisk (*) after the EZT. $*EE T Even exchange element The document identifier element Document identifiers are used to indicate the type of document being used for the exchange. In our example we are using T to indicate industry ticket. Other options are: M for Miscellaneous Charge Order (MCO) document. O for other types of documents. An example would be a voucher or certificate number X The exchange document number element If the document is T for Ticket, the character limitation is 14 digits. Three-digit airline code (125) for British Airways Ten-digit ticket number ( ) One check digit (0 6) If you don t know the check digit, use an X to indicate unknown. If the document is M for MCO, the character limitation is also 14 digits. If the document is O for other document types, the character limitation is a minimum of 2 and a maximum of 14 digits. Page 6 4/6/2004

7 *34 Asterisk and coupon numbers element The asterisk (*) is a mandatory separator. In our example the numbers 3 4 are used for coupons three and four. Coupon numbers for industry tickets reflect the specific coupons of the ticket that are used for the exchange. Use *A or *1234 to indicate coupons one, two, three, and four. ARC (Airlines Reporting Corporation) requires accurate accountability for coupon numbers, so it is important to use the correct coupon number combination. If the exchange document identifier is M for an MCO, the coupon number following the document number must be the number one 1, or the letter A. #N1.2 # and name select element The # is a mandatory separator. Name select is mandatory only for exchanges on multiparty PNRs. #KEX # and commission exchange element The # is a mandatory separator. In our example KEX prints EXCH in the commission/tax box of the ticket and updates the DDL with zero (0) commission amount. Other options are: KEX*$ Prints EXCH in the commission/tax box of the ticket and updates the DDL with a dollar amount. KEX*10 - Prints EXCH in the commission/tax box of the ticket and updates the DDL with a percent amount. KEX*$N Prints EXCH in the commission/tax box of the ticket and updates the DDL with a negative dollar amount. (Used for even or add collect exchanges with a 4/6/2004 Page 7

8 negative commission amount) Commission on exchange #KEX is not mandatory to complete an exchange, but must be entered to update the DDL and, when applicable, collect commission for an exchange. PowerPoint - 06 Even Exchange - Mandatory Elements 1. EZE*#$*EET X*A#KEX*$10.00#N EZT#$*EEM *1#KEX#N EZ#$*EET X*12/EEO /EEM X*1#KEX#N1.1 Here are some other examples of mandatory elements for an even ticket exchange: 1. EZE*#$*EET X*A#KEX*$10.00#N2.1 - Issue an electronic ticket only EZE* and other documents - The check digit of the ticket is unknown EET.X - Exchanging all *A four coupons - The commission amount is $10.00 #KEX*$ For name field 2.1 of the PNR #N EZT#$*EEM *1#KEX#N1.3 - Issue a paper ticket only EZT - Exchanging an MCO EEM with a check digit of four (4) - The MCO is one coupon *1 - The commission amount is zero #KEX - For name field 1.3 of the PNR #N1.3 Page 8 4/6/2004

9 3. EZ#$*EET X*12/EEO /EEM X*1#KEX#N1.1 - Issue an electronic ticket only except when the link is down or the airline doesn t accept e-ticket, then the Worldspan system automatically defaults to paper ticket. EZ# - Exchanging coupons one and two of a ticket EET, an other document EEO, and an MCO document EEM - A maximum of three exchange document print on the itinerary/invoice. Only the first exchange document number updates the DDL primary display, however, the secondary display list all other documents. Exchange elements can be entered in any order separated by an oblique (/). All ticketing options, such as name select or commission, can be entered before or after the stream of exchange elements, and are separated by an end item (#). Now that we understand the mandatory elements, let s review the optional even exchange elements. PowerPoint - 07 Even Exchange Optional Exchange Elements /OB Exchange old document base fare, tax, total (Original Base) /OB465.12XUS34.88XZP8.00T /EI Involuntary exchange indicator /EI /RM Refund MCO document number and amount /RM XMA /6/2004 Page 9

10 Optional exchange elements may or may not apply depending on the type of exchange. /OB When the original base fare data is used, the Exchanged Fare area of the invoice indicates the fare for the original ticket coupons being exchanged. /OB Original Base identifier XUS, XZP Tax amounts If included, an X followed by the tax code must precede each tax amount. A maximum of three taxes are permitted. T Total amount A T must precede the amount. The total must equal the sum of the base and taxes. /EI /RM The involuntary exchange indicator /EI is applicable when the airlines make changes to a direct or non-stop flight, or there is a schedule change that requires an exchange. This is considered an involuntary exchange and is not a request of the passenger. This is a stand alone field, including /EI only. Refund MCO identifier The amount identifier is mandatory if the /RM field is used. The MCO amount follows the MA identifier and must be an amount greater than zero. PowerPoint - 08 Even Exchange Optional Exchange Elements /KO$ /OD Original commission data /KO$15.81N$13.95 Original document data /ODT Page 10 4/6/2004

11 /OI Original issue data /OIATL10MAY /KO$ The exchange option for original commission data is used for informational purposes. Although this data is sent in the interface message to ARC/IAR, is does not update the DDL. Only the #KEX amounts and commission remarks update the DDL allowing you to collect the commission. Use both the /KO$ options and the #KEX option if you want to update both the ARC/IAR and DDL. /KO$ Original commission identifier N$ The new commission option identifier /OD /OI Original document number identifier T, M, or O follows the identifier for ticket, MCO, or other document. Original issue data identifier The city code, the date with year, and the seven-digit IATA number of the issuing office follows the /OI identifier. The original issue data prints on the ticket, but does not update the DDL or print on the invoice. This information is mandatory for Delta Air Lines. Let s access Worldspan Go! Res to see where we can find a list of applicable mandatory and optional even exchange elements. Application Sharing 1. In the top screen, access INFO EVEN and move down 23 lines. 4/6/2004 Page 11

12 INFO EVEN Move to the bottom screen and type move down. MANDATORY EXCHANGE ELEMENTS - EXCHANGE FUNCTION IDENTIFIER DOCUMENT IDENTIFIER/NUMBER COUPON NUMBERS FOR TICKETS NAME SELECT IN MULTI-PARTY PNRS Top Screen EXAMPLE - WITH MANDATORY ELEMENTS EZ#$*EET...X*34#N1.2#KEX EZ# - TICKETING FUNCTION IDENTIFIER $*EE - EVEN EXCHANGE IDENTIFIER T - DOCUMENT IDENTIFIER T - INDUSTRY TICKET - 14 DIGIT DOCUMENT NUMBER...X - 14 DIGIT EXCHANGE DOCUMENT NUMBER)> X INDICATES UNKNOWN CHECK DIGIT *34 - ASTERISK AND COUPON NUMBERS * MANDATORY SEPARATOR 34 - COUPONS 3 AND 4 A - ALL COUPONS #N1.2 - # MANDATORY SEPARATOR NAME SELECT - MANDATORY IN MULTI-PARTY PNRS #KEX - # MANDATORY SEPARATOR KEX - PRINT EXCH IN COMM/TAX BOX OF TKT AND UPDATE DDL WITH 0 COMMISSION AMOUNT KEX*$ PRINT EXCH IN COMM/TAX BOX OF TKT AND UPDATES DDL WITH DOLLAR AMOUNT Bottom Screen INFO EVEN has a list of all mandatory even exchange elements and a simple example of an even exchange entry with a detailed explanation of each element. Application Sharing Page 12 4/6/2004

13 3. Move back to the top screen and type Move to the bottom screen and type. OPTIONAL EXCHANGE ELEMENTS - 2ND AND/OR 3RD EXCHANGE DOCUMENT NUMBERS EXCHANGED /OLD/ DOCUMENT BASE FARE / TAX / TOTAL UNUSED PFC/S/ INVOLUNTARY EXCHANGE INDICATOR REFUND MCO DOCUMENT NUMBER AND AMOUNT EXCHANGED /OLD/ COMMISSION - NEW COMMISSION ORIGINAL DOCUMENT NUMBER ORIGINAL ISSUE DATA Top Screen EXAMPLE - WITH OPTIONAL ELEMENTS EZ#$*EET...X*34/EEO.../EEM...X /OB00.00XUS0.00XXF0.00XZP0.00T00.00/UPDEN3BOS4.5/KO$5.00)> N$5.00/ODT...X/OIBOS20JUN /EI#N1.1#KEX Bottom Screen MULTIPLE EXCHANGE DOCUMENTS - 2ND AND/OR 3RD TICKET / OTHER / MCO /EEO.../EEM...X /EE - EVEN EXCHANGE IDENTIFIER DOCUMENT IDENTIFIERS T - TICKET - 14 DIGITS INCLUDING CHECK DIGIT M - MCO - 14 DIGITS INCLUDING CHECK DIGIT O - OTHER ALPHA/NUMERIC CHARACTERS EXCHANGED /OLD/ DOCUMENT BASE FARE / TAX / TOTAL /OB00.00XUS0.00XZP0.00XXF0.00T00.00 /OB00.00T BASE FARE AND TOTAL - MANDATORY WITH /OB /OB - EXCHANGED /OLD/ DOCUMENT AMOUNTS IDENTIFIER)> By moving down further on the same page, you see all the optional even exchange elements and an example with a detailed explanation of each optional element. 4/6/2004 Page 13

14 Application Sharing 5. Move back to the top screen then move down several more times to view the NOTES at the bottom of the page Move to the bottom screen and type. NOTES IF THE CARRIER PARTICIPATES IN AUTOMATED ELECTRONIC TKT EXCHANGE- IT IS NOT NECESSARY TO PRINT THE *OPEN FOR USE* COUPONS BEFORE ENTERING THE EXCHANGE/REISSUE ENTRY. HOWEVER- IF THE CARRIER DOES NOT PARTICIPATE IN AUTOMATED ELECTRONIC TKT EXCHANGE- ETKT COUPONS MUST BE PRINTED PRIOR TO EXCHANGE ENTRIES. IF A PAPER TICKET EXCHANGE ENTRY IS PREFERRED- BEGIN THE ENTRY WITH THE FUNCTION ID EZT* 2. EXCHANGE ELEMENTS CAN BE ENTERED IN ANY ORDER BUT MUST BE ENTERED TOGETHER- SEPARATED BY A SLASH (/). PNR OPTIONS /I.E.- COMMISSION AND NAME SELECT/ CAN BE ENTERED BEFORE OR AFTER THE STREAM OF EXCHANGE ELEMENTS. 3. ITIN/INV - MAXIMUM OF 3 EXCHANGE DOCUMENT NUMBERS WILL)> Top Screen PRINT ON THE ITINERARY/INVOICE WITH THE -EX-DESCRIPTIVE TAG. 4. AIRFARE ON THE ITINERARY/INVOICE FOR EVEN EXCHANGE TRANSACTIONS SHOWS NEW DOCUMENT BASE FARE AND TAX AMOUNTS. *EXCHANGED FARE* LABEL PRINTS FOLLOWED BY THE EXCHANGED /OLD/ DOCUMENT TOTAL AMOUNT- /OB ELEMENT DATA. IF THE /OB ELEMENT IS NOT USED- *NOT INDICATED* PRINTS AFTER THE *EXCHANGED FARE* LABEL. 5. ORIGINAL FOP MAY BE INCLUDED BUT WILL NOT PRINT ON THE DOCUMENTATION. 6. THE DDL WILL NOT BE UPDATED WITH AN AMOUNT. THE NEW TICKET NUMBER WILL BE THE PRIMARY NUMBER IN THE DDL AND WILL BE IDENTIFIED BY AN -X-. THE FIRST EXCHANGE DOCUMENT NUMBER WILL BE MARKED AS -EXCH-. 7. WHEN THE FOP IS CREDIT CARD BUT THERE ARE NO)> Bottom Screen Page 14 4/6/2004

15 It is important to read through all the NOTES at the end of the INFO page. Here you can find helpful information regarding individual carrier participation, itinerary/invoice print out, and DDL documentation. Another very important source of information is the HELP page. Let s access HELP EVEN. Application Sharing 7. Clear all Res windows. F4 8. In the top screen, access HELP EVEN. HELP EVEN 9. Move down once. 10. Move to the bottom screen and type. 1. TICKET - /ISSUE ELECTRONIC TICKET/ Top Screen >EZE*#$*EET...X*A#KEX#N TICKET - EXCHANGED /OLD/ DOCUMENT AMOUNTS >EZ#$*EET...X*A/OB00.00XUS0.00T00.00#KEX#N TICKET - COMMISSION DOLLAR AMOUNT /ISSUE E-TICKET/ >EZE*#KEX*$10.00#$*EET...X*A#N TICKET - EXCHANGED /OLD/ DOCUMENT AMOUNTS - OLD AND NEW 4/6/2004 Page 15

16 DOCUMENT COMMISSION AMOUNTS >EZ#$*EET...X*A/OB00.00XUS0.00T00.00/KO$0.00 N$0.00#KEX*$ TICKET - EXCHANGED /OLD/ DOCUMENT AMOUNTS - UNUSED PFC*S)> >EZ#$*EET...X*A/OB00.00XUS0.00T00.00/UPORD3 LAX4.5#KEX#N2.1 Bottom Screen 6. TICKET - INVOLUNTARY EXCHANGE INDICATOR >EZ#$*EET...X*A/EI#KEX#N TICKET - EXCHANGED /OLD/ DOCUMENT AMOUNTS - MCO FOR RESIDUAL AMOUNT >EZ#$*EET...X*A/OB00.00XUS0.00XZP0.00XXF0.00 T00.00/RM...MA00.00#KEX#N (A) CONJUNCTIVE TICKETS / MULTIPLE TICKETS >EZ#$*EET...X*A/EET...X*1#KEX#N2.1 (B) CONJUNCTIVE TICKETS USING CONJUNCTIVE INDICATOR ( - ))> HELP EVEN provides about 15 examples for even exchange entries. Here you see how the different mandatory and optional exchange elements work together. Each example is numbered with an explanation. The exchange entry example is immediately below the explanation. This page is designed with examples that can be filled in or tweaked to fit your situation. In the second example, you would enter the exchange document number over the periods. The amounts replace the zeros. The entry even has a start of message key at the beginning. Now let s review additional collection entries. PowerPoint - 09 Page 16 4/6/2004

17 Additional Collection Exchange - Mandatory Elements EZ#$*IET X*A/O$CCAX/AB358.97X1.03P40.00 T400.00#KEX*$10.00#N2.1 Additional collections are probably the most common type of exchange. Add collect exchanges are used when an amount due must be collected from the passenger. EZ# $*IE 074 X The ticketing function identifier The identifier uses the same options as an even exchange. EZ# Issues an e-ticket. If the link is down or the airline doesn t accept e-ticket, the Worldspan system automatically defaults to paper ticket. EZE* Issues an e-ticket and all other documents listed in your EZ options table. Unlike EZ#, this option only issues an e-ticket. If the link is down or the airline doesn t accept e-ticket, the system generates an error rather than defaulting to paper ticket. EZT Issues only a paper ticket (not an e-ticket) Uneven exchange element After the identifier, T, M, or O can be used for ticket, MCO, or other document type. The exchange document number with the check digit is next. *A A mandatory asterisk and coupon number(s) or A for all coupons. /O$ Original form of payment identifier After the dollar sign ($), CC and a two-letter credit card code is used. If a credit card is used, no card number is 4/6/2004 Page 17

18 required. If the CC is not utilized, another form of payment can be documented CCxx Credit Card xx = 2 letter company code CK = Check CA = Cash MS = Misc. AR = Accounts Receivable GR = Government Transportation Request /AB Add collect - base fare identifier X Tax amount P Penalty amount If a penalty is involved, the commission must be a dollar amount, not a percentage. T Total amount The total must equal the sum of the base and taxes. #KEX*$10.00 # and commission exchange element The # is a mandatory separator. In our example KEX*$10.00 prints EXCH in the commission/tax box of the ticket and updates the DDL with a $10.00 commission amount. Other options were discussed earlier with even exchange. #N2.1 # and name select element The # is a mandatory separator. Name select is mandatory only for exchanges on multiparty PNRs. PowerPoint - 10 Additional Collection Exchange - Mandatory Elements 1. EZE*#$*IET X*1/AB100.00X15.00T115.00/ O$CK#KEX#$0.00#N EZ#$*IEM *1/O$CCVI/AB10.00X1.00T11.0 0#KEX*$0.00 Page 18 4/6/2004

19 Here are some other examples of mandatory elements for additional collection ticket exchange: 1. EZE*#$*IET X*1/AB100.00X15.00T /O$CK#KEX#$0.00#N2.1 - Issue an electronic ticket and other documents EZE* - Exchanging coupon one of a ticket IET072...X*1 - An addition collection of $100 base, $15 tax, and a total of $ with no penalty. AB100.00X15.00T The original FOP was check O$CK 2. EZ#$*IEM *1/O$CCVI/AB10.00X1. 00T11.00#KEX*$ Issue an electronic ticket or a paper ticket if the airline doesn t accept e-ticket EZ - Exchanging an MCO M The original FOP was a Visa card O$CCVI - No name select is needed, because this entry is for a PNR that has only a party of one. As we said earlier, exchange elements can be entered in any order separated by an oblique (/). All ticketing options, such as name select or commission, can be entered before or after the stream of exchange elements, and are separated by an end item (#). Now that we understand the mandatory elements, let s review the optional additional collection exchange elements. PowerPoint /6/2004 Page 19

20 Additional Collection Optional Exchange Elements /OB Exchange old document base fare, tax, total (Original Base) /OB465.12XUS34.88XZP8.00T /KO$1.25N$1.995A$2.25 Exchange old commission, new commission, and administrative/penalty commission option /KO$15.81N$13.95A$5.00 Optional exchange elements may or may not apply depending on the type of exchange. /OB When the original base fare data is used, the Exchanged Fare area of the invoice indicates the fare for the original ticket being exchanged. /OB Original Base identifier XUS, XZP Tax amounts If included, an X followed by the tax code must precede each tax amount. A maximum of three taxes are permitted. T Total amount A T must precede the amount. The total must equal the sum of the base and taxes. /KO$1.25N$1.99A$2.25 The original commission $1.25, which will be recalled with this exchange. The commission for the new fare is $1.99. The administrative commission of $2.25 can be collected on the penalty for the exchange. The /KO$ and the old commission amount must precede the N$ and/or A$ and the amounts. Page 20 4/6/2004

21 PowerPoint - 12 Additional Collection Optional Exchange Elements /RM Refund MCO document number and amount /RM XMA40.00 /OD /OI Original document data /ODT Original issue data /OIATL10MAY /RM /OD /OI Refund MCO identifier The amount identifier is mandatory if the /RM field is used. The MCO amount follows the MA identifier and must be an amount greater than zero. Original document number identifier T, M, or O follows the identifier for ticket, MCO, or other document. Original issue data identifier The city code, the date with year, and the seven-digit IATA number of the issuing office follows the /OI identifier. The original issue data prints on the ticket, but does not update the DDL or print on the invoice. This information is mandatory for Delta Air Lines. Let s go back to Worldspan Go! Res to see where we can find a list of applicable mandatory and optional additional collection exchange elements. 4/6/2004 Page 21

22 Application Sharing 1. In the top screen, access INFO ADDC and move down 22 lines. INFO ADDC Move to the bottom screen and type move down. MANDATORY EXCHANGE ELEMENTS - EXCHANGE FUNCTION IDENTIFIER DOCUMENT IDENTIFIER/NUMBER COUPON NUMBERS FOR TICKETS ORIGINAL FORM OF PAYMENT ADDITIONAL COLLECTION AMOUNT NAME SELECT IN MULTI-PARTY PNRS COMMISSION FIELD - OPTIONAL - SHOULD BE INCLUDED TO INSURE PROPER UPDATE TO DDL Top Screen EXAMPLE - WITH MANDATORY ELEMENTS EZ#$*IET...X*A/O$CCXX/AB00.00X00.00P00.00T00.00# KEX*00#N2.1)> EZ# - TICKETING FUNCTION IDENTIFIER $*IE - UNEVEN EXCHANGE IDENTIFIER T - DOCUMENT IDENTIFIER T -INDUSTRY TICKET - 14 DIGITS MANDATORY...X - 14 DIGIT EXCHANGE DOCUMENT NUMBER X INDICATES UNKNOWN CHECK DIGIT *A - ASTERISK AND COUPON NUMBERS * SEPARATOR - MANDATORY A - ALL FOUR COUPONS OR SPECIFIC COUPONS E.G. 34 /NO SPACE/SLASH OR DASH BETWEEN COUPON NUMBERS/ /O$ - ORIGINAL FOP IDENTIFIER CCXX - CC - CREDIT CARD AND TWO LETTER COMPANY CODE CK - CHECK CA - CASH)> Bottom Screen Page 22 4/6/2004

23 INFO ADDC has a list of all mandatory additional collection exchange elements and a simple example of an additional collection exchange entry with a detailed explanation of each element. Application Sharing 3. Move back to the top screen and type Move to the bottom screen and type. OPTIONAL EXCHANGE ELEMENTS - 2ND AND/OR 3RD EXCHANGE DOCUMENT NUMBERS EXCHANGED /OLD/ DOCUMENT BASE FARE / TAX / TOTAL UNUSED PFC/S/ EXCHANGED / OLD/ COMMISSION - NEW COMMISSION - ADMINISTRATIVE/PENALTY COMMISSION REFUND MCO DOCUMENT NUMBER AND AMOUNT ORIGINAL DOCUMENT NUMBER ORIGINAL ISSUE DATA Top Screen EXAMPLE - WITH OPTIONAL ELEMENTS EZ#$*IET...X*A/IEO.../IEM...X /AP00.00T00.00/O$CK/OB00.00XUS0.00XXF0.00XXT0.00T00.00 /UPDEN3BOS4.5/KO$0.00N$0.00A$0.00/RM...MA10.00)> /ODT...X/OIBOS20MAY #KEX*$N5.00 Bottom Screen MULTIPLE EXCHANGE DOCUMENTS - 2ND AND/OR 3RD TICKET / OTHER / MCO /IEO.../IEM...X /IE - UNEVEN EXCHANGE IDENTIFIER DOCUMENT IDENTIFIER T - TICKET - 14 DIGITS INCLUDING CHECK DIGIT M - MCO - 14 DIGITS INCLUDING CHECK DIGIT O - OTHER ALPHA/NUMERIC CHARACTERS EXCHANGED /OLD/ DOCUMENT BASE FARE / TAX / TOTAL /OB00.00XUS0.00XXT0.00XXF0.00T OR- /OB00.00T /6/2004 Page 23

24 /OB - EXCHANGED /OLD/ DOCUMENT AMOUNTS IDENTIFIER)> By moving down further on the same page, you see all the optional additional collection exchange elements and an example with a detailed explanation of each optional element. Application Sharing 5. Move back to the top screen then move down several more times to view the NOTES at the bottom of the page. 6. Move to the bottom screen and type. NOTES IF THE AIRLINE PARTICIPATES IN AUTOMATED ELECTRONIC TKT EXCHANGE- IT IS NOT NECESSARY TO PRINT THE *OPEN FOR USE* COUPONS BEFORE ENTERING THE EXCHANGE/REISSUE ENTRY. HOWEVER- IF THE CARRIER DOES NOT PARTICIPATE IN AUTOMATED ELECTRONIC TKT EXCHANGE- ETKT COUPONS MUST BE PRINTED PRIOR TO EXCHANGE ENTRIES. IF A PAPER TICKET EXCHANGE ENTRY IS PREFERRED- BEGIN THE ENTRY WITH THE FUNCTION ID EZT* 2. EXCHANGE ELEMENTS CAN BE ENTERED IN ANY ORDER BUT MUST BE ENTERED TOGETHER- SEPARATED BY A SLASH (/). PNR OPTIONS /I.E.- COMMISSION AND NAME SELECT/ CAN BE ENTERED BEFORE OR AFTER THE STREAM OF EXCHANGE ELEMENTS. 3. AIRFARE ON THE ITINERARY/INVOICE FOR ADDITIONAL COLLECTION EXCHANGE TRANSACTIONS SHOWS NEW DOCUMENT BASE FARE AND TAX AMOUNTS. *EXCHANGED FARE* LABEL PRINTS)> Top Screen FOLLOWED BY THE EXCHANGED /OLD/ DOCUMENT TOTAL AMOUNT- Bottom Screen Page 24 4/6/2004

25 /OB ELEMENT DATA. IF THE /OB ELEMENT IS NOT USED- *NOT INDICATED* PRINTS AFTER THE *EXCHANGED FARE* LABEL. 4. THE ADDITIONAL COLLECTION TOTAL AMOUNT IS THE AMOUNT UPDATED TO THE DDL. THE ACTUAL AMOUNT OF THE TICKET PRINTS ON THE FLIGHT COUPONS. 5. WHEN AN APPROVAL CODE IS BEING ENTERED IT MUST BE THE FIRST OPTION AND IMMEDIATELY FOLLOWED BY AN * AS A SEPARATOR. I.E. EZ#$*Z1234*IET...X*A/ 6. AN EZL ENTRY DOES NOT ACCEPT /O$ /OI /OD OR #KEX INFORMATION - AN ERROR RESPONSE WILL BE RETURNED. 7. THE FUNCTION ID EZ WILL PRODUCE AN ETKT EXCHANGE FOR ETKT ELIGIBLE CITIES. IF A PAPER TICKET EXCHANGE ENTRY IS PREFERRED- BEGIN THE ENTRY WITH THE FUNCTION ID EZT* 8. /OB /UP /KO$ /EI NOR /RM INFORMATION IS VALID WITH)> It is important to read through all the NOTES at the end of the INFO page. Here you can find helpful information regarding individual carrier participation, itinerary/invoice print out, and DDL documentation. Another very important source of information is the HELP page. Let s access HELP ADDC. Application Sharing 7. Clear all Res windows. F4 8. In the top screen, access HELP ADDC. HELP ADDC 9. Move down once. 10. Move to the bottom screen and type. 4/6/2004 Page 25

26 1. TICKET - ADD COLLECT AMOUNT /ISSUE ELECTRONIC TICKET/ Top Screen >EZE*#$*IET...X*A/AB000.00X0.00T00.00/O$CK# KEX*$0.00#N TICKET - ADD COLLECT AMOUNT - PENALTY >EZ#$*IET...X*A/AB000.00X00.00P000.00T000.00/ O$CCCA#KEX*$00.00#N TICKET - EXCHANGE ALL COUPONS - PENALTY AMOUNT >EZ#$*IET...X*A/O$CK/AP000.00T000.00# KEX*$00.00#N TICKET - EXCHANGED /OLD/ DOCUMENT AND ADD COLLECT AMOUNTS >EZ#$*IET...X*A/OB000.00XUS0.00T000.00/O$CK()> /AB000.00X0.00T000.00#KEX*$0.00#N2.1 Bottom Screen 5. TICKET - EXCHANGED /OLD/ DOCUMENT AND ADD COLLECT AMOUNTS - UNUSED PFC*S >EZ#$*IET...X*A/OB00.00XUS0.00T00.00/O$CK /AB000.00X0.00T00.00/UPORD3LAX4.5#KEX*$0.00#N TICKET - EXCHANGED /OLD/ DOCUMENT AND ADD COLLECT AMOUNTS - EXCHANGED /OLD/ AND NEW COMMISSION AMOUNTS >EZ#$*IET...X*A/OB00.00T00.00/AB00.00X0.00 T00.00/O$CK/KO$0.00N$0.00#KEX*$0.00#N2.1 (NOTE: WHEN /OB FIELD DOES NOT INCLUDE TAX BREAKDOWN- ADD EXCHANGED TAX/ES/ TO THE /OB BASE FARE AMOUNT) 7. TICKET - EXCHANGED /OLD/ DOCUMENT / ADD COLLECT AMOUNTS)> HELP ADDC provides about 28 examples of additional collection exchange entries. Here you see how the different mandatory and optional exchange elements work together. Each example is numbered with an explanation. The exchange entry example is immediately below the explanation. Now let s review refund ticket exchange entries. Page 26 4/6/2004

27 PowerPoint - 13 Refund Exchange - Mandatory Elements EZ#$*IET X*23/RB232.56X23.44P10.00T #KEX*$11.62#N2.1 A refund exchange is performed when the amount of the new document is less than the amount of the old document, and the difference can be refunded. A refund exchange updates the DDL with the refunded amount. This amount interfaces as a refund, not a sale. The DDL shows R in the status column. EZ# $*IE 081 X The ticketing function identifier The same options are used for a refund exchange (EZ, EZE*, and EZT. Uneven exchange element The same $*IE element is used for a refund and/or an additional collection. After the uneven exchange element, T, M, or O can be used for ticket, MCO, or other document type. The exchange document number with the check digit is next. *23 A mandatory asterisk and coupon number(s) or A for all coupons. RB R for refund field identifier with B for base fare X Tax amount P Penalty amount 4/6/2004 Page 27

28 If a penalty is involved, the commission must be a dollar amount, not a percentage. T Total amount The total must equal the sum of the base and taxes. #KEX*$11.62 # and commission exchange element with the commission dollar amount. This is the commission amount to be recalled. #N2.1 # and name select element Name select is mandatory only for exchanges on multi-party PNRs. Now that we understand the mandatory elements, let s review the optional refund exchange elements. PowerPoint - 14 Refund Exchange Optional Elements /OB Exchange old document base fare, tax, total (Original Base) /OB465.12XUS42.88XZP8.00T /KO$1.25N$1.995A$2.25 Exchange old commission, new commission, and administrative/penalty commission option /KO$15.81N$13.95A$5.00 /OD Original document data /ODM /OI Original issue data /OIATL10MAY Page 28 4/6/2004

29 As you can see, many of the optional elements are the same as additional collection optional elements. In Worldspan Go! Res we can find a list of applicable mandatory and optional refund exchange elements. Application Sharing 1. In the top screen, display the refund exchange page and move down 21 lines. INFO $*IE/R Move to the bottom screen and type move down. MANDATORY EXCHANGE ELEMENTS - EXCHANGE FUNCTION IDENTIFIER DOCUMENT IDENTIFIER AND NUMBER COUPON NUMBERS FOR TICKETS REFUND AMOUNT NAME SELECT IN MULTI-PARTY PNRS COMMISSION FIELD - OPTIONAL - SHOULD BE INCLUDED TO INSURE PROPER UPDATE TO DDL Top Screen EXAMPLE - WITH MANDATORY ELEMENTS EZ#$*IET...X*A/RB00.00X0.00XXF0.00P0.00T00.00# KEX#N2.3 EZ# - TICKET FUNCTION IDENTIFIER)> $*IE - UNEVEN EXCHANGE IDENTIFIER T - DOCUMENT IDENTIFIER T - INDUSTRY TICKET - 14 DIGITS MANDATORY...X - 14 DIGIT EXCHANGE DOCUMENT NUMBER X INDICATES UNKNOWN CHECK DIGIT *A - COUPON NUMBERS * - MANDATORY SEPARATOR A - ALL COUPONS 34 - COUPONS 3 AND 4 ONLY /R - REFUND FIELD IDENTIFIER Bottom Screen 4/6/2004 Page 29

30 B - BASE - FOLLOWED BY THE BASE AMOUNT X - TAX AMOUNT XXF - PFC AMOUNT P - PENALTY AMOUNT - IF APPLICABLE IF A PENALTY IS INVOLVED THE COMMISSION MUST)> INFO $*IE/R has a list of all mandatory refund exchange elements and a simple example of the refund exchange entry with a detailed explanation of each element. Application Sharing 3. Move back to the top screen and type Move to the bottom screen and type. OPTIONAL EXCHANGE ELEMENTS-- 2ND AND/OR 3RD EXCHANGE DOCUMENT NUMBER(S) EXCHANGED /OLD/ DOCUMENT BASE FARE / TAX / TOTAL UNUSED PFC/S/ EXCHANGED /OLD/ COMMISSION - NEW COMMISSION - ADMINISTRATIVE/PENALTY COMMISSION POSITIVE COMMISSION VALUE INDICATOR ORIGINAL DOCUMENT NUMBER ORIGINAL ISSUE DATA Top Screen EXAMPLE - WITH OPTIONAL ELEMENTS EZ#$*IET...X*A/IEO.../IEM...X /UPDEN3BOS4.5/KO$0.00N$0.00A$0.00#KEX*$P5.00)> MULTIPLE EXCHANGE DOCUMENTS /IET...X*34/IEO.../IEM...X /IE - UNEVEN EXCHANGE ID Bottom Screen Page 30 4/6/2004

31 DOCUMENT IDENTIFIER T - TICKET - 14 DIGITS INCLUDING CHECK DIGIT M - MCO - 14 DIGITS INCLUDING CHECK DIGIT O - OTHER ALPHA/NUMERIC CHARACTERS EXCHANGED /OLD/ DOCUMENT BASE FARE / TAX / TOTAL /OB00.00XUS0.00XZP0.00XXF0.00T00.00 /OB00.00T00.00 /OB - EXCHANGED /OLD/ DOCUMENT AMOUNTS IDENTIFIER BASE FARE AMOUNT XUS TAX - IF TAX IS INCLUDED- AN X FOLLOWED BY A)> By moving down further on the same page, you see all the optional refund exchange elements and an example with a detailed explanation of each optional element. Application Sharing 5. Move back to the top screen them move down several more times to view the NOTES at the bottom of the page. 6. Move to the bottom screen and type. NOTES-- 1. IF THE CARRIER PARTICIPATES IN AUTOMATED ELECTRONIC TKT EXCHANGE- IT IS NOT NECESSARY TO PRINT THE *OPEN FOR USE* COUPONS BEFORE ENTERING THE EXCHANGE/REISSUE ENTRY. HOWEVER- IF THE CARRIER DOES NOT PARTICIPATE IN AUTOMATED ELECTRONIC TKT EXCHANGE- ETKT COUPONS MUST BE PRINTED PRIOR TO EXCHANGE ENTRIES. IF A PAPER TICKET EXCHANGE ENTRY IS PREFERRED- BEGIN THE ENTRY WITH THE FUNCTION ID EZT* Top Screen 4/6/2004 Page 31

32 2. EXCHANGE ELEMENTS CAN BE ENTERED IN ANY ORDER BUT MUST BE ENTERED TOGETHER- SEPARATED BY A SLASH (/). PNR OPTIONS /I.E.- COMMISSION AND NAME SELECT/ CAN BE)> ENTERED BEFORE OR AFTER THE STREAM OF EXCHANGE ELEMENTS. 3. THE ORIGINAL FOP MAY BE INCLUDED BUT WILL NOT PRINT ON THE DOCUMENTATION. 4. THE REFUND AMOUNT DOES NOT PRINT ON THE TICKET. 5. AIR FARE ON THE ITINERARY/INVOICE FOR REFUND EXCHANGE TRANSACTIONS SHOWS NEW DOCUMENT BASE FARE AND TAX AMOUNTS. *EXCHANGED FARE* LABEL PRINTS FOLLOWED BY THE EXCHANGED /OLD/ DOCUMENT TOTAL AMOUNT- /OB ELEMENT DATA. IF THE /OB ELEMENT IS NOT USED- *NOT INDICATED* PRINTS AFTER THE *EXCHANGED FARE* LABEL. 6. THE *AMOUNT CREDITED* THAT PRINTS ON THE CREDIT MEMO DOCUMENT ARE TAKEN FROM THE /R ELEMENT OF THE EXCHANGE ENTRY WITH THE EXCEPTION OF THE AT ADDITIONAL COLLECTION AMOUNT. 7. THE REFUND TOTAL AMOUNT UPDATES THE DDL.)> Bottom Screen It is important to read through all the NOTES at the end of the INFO page. Here you can find helpful information regarding individual carrier participation, itinerary/invoice print out, and DDL documentation. Another very important source of information is the HELP page. Let s access HELP $*IE/R. Application Sharing 7. Clear all Res windows. F4 8. In the top screen, access HELP $*IE/R. HELP $*IE/R Page 32 4/6/2004

33 9. Move down once. 10. Move to the bottom screen and type. 2. TICKET - REFUND AMOUNT - PENALTY >EZ#$*IET...X*A/RB00.00X0.00P00.00T00.00# KEX*$0.00#N2.2 Top Screen 3. TICKET - EXCHANGED /OLD/ DOCUMENT AMOUNT - REFUND AMOUNT >EZ#$*IET...X*A/OB00.00XUS0.00T00.00/RB00.00 X0.00T00.00#KEX*$0.00#N TICKET - EXCHANGED /OLD/ DOCUMENT AMOUNT - REFUND AMOUNT - PENALTY AMOUNT >EZ#$*IET...X*A/OB00.00XUS0.00T00.00/RB00.00 X00.00P00.00T00.00#N2.1 /NOTE- WHEN /OB FIELD DOES NOT INCLUDE TAX BREAKDOWN- ADD TAX/ES/ TO THE /OB BASE FARE AMOUNT))> 5. TICKET - EXCHANGED /OLD/ DOCUMENT AMOUNT - REFUND WITH PENLTY RESULTING IN AN EVEN EXCHANGE >EZ#N1.1#$*IET...X*12/O$CK/RB93.02X6.98P100.00AT0.00 Bottom Screen 6. TICKET - EXCHANGED /OLD/ DOCUMENT AMOUNT - REFUND WITH PENLTY RESULTING IN AN ADDITIONAL COLLECTION >EZ#N1.1#$*IET...X*12/O$CK/RB93.02X6.98P150.00AT TICKET - EXCHANGED /OLD/ DOCUMENT AMOUNT WITH PFC AMOUNT - REFUND AMOUNT - UNUSED PFC AMOUNTS >EZ#$*IET...X*A/OB00.00XUS0.00XXF0.00T00.00/ RB00.00X0.00T00.00/UPORD3LAX4.5#KEX*$0.00#N TICKET - EXCHANGED /OLD/ DOCUMENT AMOUNT - REFUND AMOUNT)> HELP $*IE/R provides about 15 examples of refund exchange entries. Here you see how the different mandatory and optional exchange elements work together. Each example is numbered with an explanation. The exchange entry example is immediately below 4/6/2004 Page 33

34 the explanation. The last exchange entry is Print Only. PowerPoint - 15 Print Only Exchange Mandatory/Optional Elements EZ#$*EEP /OIAARP DISCOUNT COUPON #K$7.50#N2.1 Print only provides the capability to print data in the issued in exchange for box and/or the original issue box of the ticket but does not perform an exchange. Print only is a method to print data in these areas of the ticket. The print only function is helpful when special promotions require a certificate number to print on the ticket. Worldspan accepts up to three numbers in the entry, but due to space limitations only two print on the ticket. The exchange document numbers do not update the DDL or print on the itinerary/invoice. Let s quickly review the mandatory and optional print only elements. $*EEP /OI This is the even exchange function identifier with the P for print only document ID. This is a mandatory element. The document number follows the print only document ID, and may be 2 to 14 characters (alpha, numeric, or special characters). The slash (/) is a mandatory separator. OI is the original issue data function ID. This is an optional element. The original issue data is free flow information, with 2-31 Page 34 4/6/2004

35 characters allowed. This information prints on the ticket. #K$7.50 #N2.1 The # is a mandatory separator. K$7.50 Print the amount in the COMM/TAX box of the ticket and updates the DDL with the dollar amount. K0 Prints EXCH in the COMM/TAX box of the ticket and updates the DDL with a zero commission amount. K10 Prints EXCH in the COMM/TAX box of the ticket and updates the DDL with a ten percent commission amount. The # is a mandatory separator. Name select is mandatory only for multi-party PNRs. Let s go back to Worldspan Go! Res to see were we could find a list of applicable mandatory and optional print only exchange elements. Application Sharing 1. In the top screen, access INFO EXCHPRINT and move down. INFO EXCHPRINT 2. Move to the bottom screen and type move down. MANDATORY EXCHANGE ELEMENTS - EXCHANGE FUNCTION ID - $*EEP DOCUMENT IDENTIFIER DOCUMENT NUMBER NAME SELECT IN MULTI-PARTY PNRS Top Screen OPTIONAL PRINT ONLY ELEMENTS ORIGINAL ISSUE DATA /OI 4/6/2004 Page 35

36 EXAMPLE - WITH MANDATORY AND OPTIONAL ELEMENTS EZ#$*EEP.../OI...#N2.1 #K$0.00 EZ# - TICKETING FUNCTION ID $*EE - EVEN EXCHANGE FUNCTION ID)> P...- PRINT ONLY DOCUMENT ID MIN. 2 - MAX. 14 ALPHA/NUMERIC/SPECIAL CHARACTERS Bottom Screen /OI - / MANDATORY SEPARATOR OI - ORIGINAL ISSUE DATA FUNCTION ID - FREE FLOW #N2.1- # MANDATORY SEPARATOR N2.1 - NAME SELECT K$ #MANDATORY SEPARATOR K0 - PRINT EXCH IN COMM/TAX BOX OF TKT AND UPDATES DDL WITH 0 COMMISSION AMOUNT K10 - PRINT EXCH IN COMM/TAX BOX OF TKT AND UPDATES DDL WITH 10 PERCENT COMMISSION AMOUNT K$ PRINTS AMOUNTS IN COMM/TAX BOX OF TKT AND UPDATES DDL WITH DOLLAR AMOUNT )> INFO EXCHPRINT has a list of all mandatory and optional print only exchange elements and an example of an exchange with a detailed explanation of each element. Application Sharing 3. Move back to the top screen and type. NOTES 1. THE -PRINT ONLY- EXCHANGE DOCUMENT NUMBERS DO NOT PRINT ON THE ITIN/INV. 2. THE AIRFARE CHARGES PRINT ON THE ITIN/INV AS IT DOES FOR REGULAR DOCUMENTATION PROCESSING. 3. FOP OF CREDIT CARD SENDS A MESSAGE TO THE CREDIT CARD COMPANY TO OBTAIN AN APPROVAL CODE. THE CHARGES GO THROUGH ECCP FOR PARTICIPATING CREDIT CARDS. Top Screen Page 36 4/6/2004

37 4. THE DDL IS UPDATED AS IT IS FOR A REGULAR TRANSACTION WITH THE NEW TICKET NUMBER AND THE COMPLETE FARE AMOUNT OF THE TRANSACTION. 5. THE ORIGINAL DOCUMENT NUMBER DOES NOT PRINT ON THE ITIN/INV. 6. THE ORIGINAL DOCUMENT NUMBER DOES NOT UPDATE THE DDL. 7. THE SYSTEM WILL ACCEPT UP TO THREE CERTIFICATE NUMBERS)> It is important to read through all the NOTES at the end of the INFO page. Now let s look at the HELP page. Let s access HELP EXCHPRINT. Application Sharing 4. Clear all Res windows. F4 5. In the top screen, access HELP EXPRINT HELP EXCHPRINT 6. Move to the bottom screen and type. > TICKET EXCHANGE - PRINT ONLY HELP EXCHPRINT Top Screen HELP #$*EEP APPLICABLE - EZ EZT* EZEL EZEP EZI EZT 4-DI AMTRAK IN THE FOLLOWING EXAMPLES EEP... REPRESENT TICKET / MCO / COUPON / CERTIFICATE OR VOUCHER NUMBERS. A MIN 2 / MAX 14 ALPHA/NUMERIC CHARACTERS. ENTRIES BELOW DO NOT WRAP-AROUND -- CONTINUE TYPING AT THE END OF THE LINE TO COMPLETE THE ENTRY. 1. CERTIFICATE / COUPON / VOUCHER 4/6/2004 Page 37

38 >EZ#$*EEP...#K$0.00#N COUPON - /OI FREE FORM INFORMATION - MAX 31 CHARACTERS)> >EZ#$*EEP.../OI...#K00#N2.1 Bottom Screen 3. CERTIFICATE - APPROVAL CODE >EZ#$*Z...*EEP...#K00#N1.3 TO STORE IN DOCUMENT INSTRUCTIONS-- >4-DI#$*EEP...#K00#N2.1 NOTE REFER TO ARC HANDBOOK OR -GWTS ARCCERT- BEFORE USING THESE ENTRIES. **ADDITIONAL REFERENCES** PRINT ONLY ARC INFORMATION >INFO EXCHPRINT( >GWTS ARCCERT()> HELP EXCHPRINT provides three examples of print only exchange entries. Let s recap the main points we ve covered. Summary Review PowerPoint - 16 Summary There are four types of ticket exchanges: 1. Additional Collection exchange 2. Even exchange 3. Refund exchange 4. Print Only exchange Page 38 4/6/2004

39 PowerPoint - 17 An exchange occurs when: 1. The price of the original ticket has decreased. 2. A schedule change occurred and the airline requires a new ticket. 3. The passenger has changed their itinerary. 4. The passenger has a document to apply to the purchase of a ticket. (coupon, certificate, or travel voucher) PowerPoint - 18 For multi party PNRs, name select is mandatory and each exchange transaction must be entered separately. Form of payment must be stored in the PNR or included in the ticketing entry before an exchange transaction can be completed. The PNR must be priced and ready for ticketing, including updating the ticketing field (7TAW). PowerPoint - 19 HELP pages for ticket exchange are: Additional Collection exchange Even exchange Refund exchange Print Only exchange INFO pages for ticket exchange are: Additional Collection exchange Even exchange Refund exchange Print Only exchange HELP ADDLCOLL HELP EVEN HELP $*IE/R HELP EXCHPRINT INFO ADDLCOLL INFO EVEN INFO $*IE/R INFO EXCHPRINT 4/6/2004 Page 39

40 PowerPoint - 20 /OB465.12XUS34.88XZP8.00P5.00T /RM XMA40.00 /O$CCAX /OIROM19MAR Verbal Questions 1. Who can tell me what each of the options is? Answer: /OB Exchange original base, tax, penalty, and total /RM Refund MCO document number and amount /O$ Original FOP, credit card (American Express) /IO Original issue data (city, date, IATA number) PowerPoint - 21 Questions Before we move on to the Ticket Exchange script, let s stop for any questions. Page 40 4/6/2004

41 (Pause for questions) Now let s access the ticket exchange script from Worldspan Go! and review it step by step. To begin, you must have a PNR active in your reservations work area. Application Sharing 1. Display the PNR you created in go.ltcust.wspan.com before class began. Under Script Index, select the Price tab. *-NAME 4/6/2004 Page 41

42 I m going to show you the ticket exchange script, which uses a series of dialog boxes with fill-in fields. This method of ticket exchange in Worldspan does not require you to know the entries themselves. First we display the PNR. Next, under Script Index, select the Price tab. Then select Ticket Exchange from the Script Index. The second person in the PNR (name 1.2) wants to exchange a previously purchased ticket. 2. Select the Ticket Exchange script from the Script Index, under Page 42 4/6/2004

43 the Price tab. The script is now activated. Your reservations taskbar shows Script Z4EXCH running. Worldspan ScriptPro scripts enable you to proceed through a series of fill-in-the-blank dialog boxes that guide you through the performance of mainframe functions. The script automatically performs the correct entry for the mandatory and optional information in the dialog boxes. Worldspan scripts are provided for all agencies. Updates to scripts are announced in GDAY and the Worldspan Go! Homepage. 4/6/2004 Page 43

44 The opening dialogue box contains options to issue the new ticket, or to store the exchange entry in the document instruction line for use later. The script also creates unique remarks (5.Z) with the data required to fill out a REN for ARC. Option 1 completes the ticket exchange by issuing a ticket (EZ) and creates 5.Z unique remarks for use on the REN form. Option 2 creates an exchange entry in the document instruction line of the PNR (DI) for use later, and also creates unique remarks for the REN. Let s choose option two. 3. Select: 2 DI and REN (or TEN) Remarks. CLICK OK Page 44 4/6/2004

45 The script has performed the entry to view ticket data, so we can see what the ticketing field looks like. This dialogue box allows you to change the ticketing field to reflect the current day. The entry is prefilled in the dialogue box with #ER to end and redisplay. 4. Click OK to change the ticketing field and ER the record. 4/6/2004 Page 45

46 The script prompts you for any more modifications to the PNR. When the ticketing field is changed, the PNR must be re-priced. 5. Enter 4P* to create a ticket record for the PNR, and click OK. Page 46 4/6/2004

47 Now let s store the fare quote using 4PQ. 6. Enter 4PQ in the dialogue box and click OK. 4/6/2004 Page 47

48 Now we are ready to return to the exchange. 7. Click Return to Exchange. Page 48 4/6/2004

49 When the PNR used to issue the old ticket is displayed and the script is activated, data from the PNR document history is used to auto-fill many of the fields. The script reads the PNR document history for previous ticket numbers and fares. It also performs the mathematical calculations that were previously entered manually. Katherine s ticket is item one of document history, so let s fill that in the script dialogue box. {Look at your Res screen and be sure Katherine is in fact item one} 8. Enter line 1 in the dialogue box and click OK. 4/6/2004 Page 49

50 As the script runs, your Go! Res screen goes through a series of entries. At this point, the document history has been displayed for you to confirm the correct ticket number. 9. Click YES to accept this ticket number as the exchange document. Page 50 4/6/2004

51 If all coupons of the ticket are to be exchanged, click YES again. If the return only is to be exchanged, the NO option allows you to input the coupon numbers. At any time you may exit the script by selecting Exit. Cancel returns you to the previous screen. In some cases the No and Cancel options give you the same result. 10. Click YES to confirm all coupons are being exchanged. 4/6/2004 Page 51

52 Fill-in fields labeled with burgundy color, such as Name Field #, are mandatory. Items that are not mandatory, such as Involuntary Exchange, are labeled in black. The document number and form of payment are pre-filled. You must provide the name field item number (1.2) and the coupon numbers (1234). 11. Fill in name 1.2 and select coupons 1234 from the drop down menu. Click OK to continue. Page 52 4/6/2004

53 The ticket exchange script offers different options depending on the airline or situation, such as e-ticket vs. paper ticket. For example, if this were Delta Air Lines, the dialogue box you receive at this point would ask for Original Issue and Original Document data. Delta requires this information. If the airline booked participated in Automated Reissue, the script offers an option for you to select it at the top of the dialogue box. The script then connects you to the Automated Reissue script. For our exchange, the Old and New Fare Information box appears. Let s continue with the standard exchange script. 4/6/2004 Page 53

54 Fields in this dialog box are auto-filled with information from document history. The new ticket fare is auto-filled from the ticket record just created. Dialogue box explanation: Validate On: Validating carrier code is auto-filled by Worldspan. Exchange Penalty and Penalty Commission: Original Base Fare: New Base Fare: Commission on Old Ticket: Unused PFCs Commission on New Ticket: These fields are for the administrative charges and commission for those. See G/AIR/XX0; XX = airline code. Original base fare data (/OB) is auto-filled with the appropriate tax codes. New base fare is auto-filled from the PNR ticket record. Commission on old ticket (/KO$) is auto-filled from document history for the exchange document. Administrative and new commissions are not added here. Unused Passenger Facility Charges (/UP) are auto-filled from document history. This field is not auto-filled. This is the new commission, if any, for the additional collection. 12. Fill in exchange penalty information of $ Fill in zero for Penalty (administrative) commission. Fill in zero commission on old ticket. Fill in zero commission on new ticket. Fill in zero capped amount. Click OK to accept the data in this box. Page 54 4/6/2004

55 This screen is provided to allow a final check on the fare data entered for the exchange. No fill-in data is required. 13. Click OK to accept the exchange fare data. 4/6/2004 Page 55

56 Unique remarks are updated with information for completing the REN. The script then continues by displaying the next dialog box. This box provides an opportunity to either continue or modify the exchange information. 14. Click Continue for the next dialogue box. Page 56 4/6/2004

57 The script now adds the exchange elements to the document instruction line of the PNR and displays the information. If there is no DI line in the PNR, Worldspan adds one with the information from the script. The script then displays the next fill-in box. This box is displayed so additional options or an exchange amount override (#EOK) can be added to the DI Line. To add an option, type the entry after the end item, and click OK. 15. Click OK to continue. 4/6/2004 Page 57

58 To save the exchange entry in the document instruction line, the PNR must go through end transaction. We are going to select no to exit the script. If we continue, the script performs end transaction and provides a final dialogue box. The final dialogue box allows you to continue with another exchange, such as for Mr. Kelly, or end the script. For now, let s select no and exit the script. 16. Click No. Page 58 4/6/2004

59 Exchange scripts ensure complete and accurate exchange data, as well as consistency for exchange transactions in your office. The exchange script is applicable to all types of exchange transactions (electronic and paper). 17. Ignore and redisplay the PNR. Cancel the itinerary, and end and redisplay. Finally, clear all screens. IR XI ER F4 4/6/2004 Page 59