VPN4ALL Mobile for Android 2.X Guide
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1 VPN4ALL Mobile for Android 2.X Guide How to setup VPN4ALL Mobile on your Android 2.X device - SmartPhone or Tablet - with an English language interface. In your Android 2.x device, go to 'Settings': Click on the 'Main Menu' icon (1). VPN4ALL Mobile for Android 2.X Guide - 1
2 In the main menu, click on the 'Settings' icon (2). VPN4ALL Mobile for Android 2.X Guide - 2
3 Go to 'Wireless and networks': In the 'Settings' menu, click on the 'Wireless and networks' icon (3) to access the 'Wireless and network settings' screen. Note: You might need to scroll down in the 'Settings' menu to find the 'Wireless and networks' icon. VPN4ALL Mobile for Android 2.X Guide - 3
4 Go to 'VPN Settings': In the 'Wireless and network settings' menu, click the 'VPN settings' icon/line (4) to access the VPN settings of you device. Note: You might need to scroll down in the 'Wireless and network settings' menu to find the 'VPN settings' icon. VPN4ALL Mobile for Android 2.X Guide - 4
5 Go to 'Add VPN': In the 'VPN Settings' menu, click the 'Add VPN' icon/line (5) to create a profile for VPN4ALL VPN network on your mobile device. Once done, the 'Add VPN' screen should appear (below). VPN4ALL Mobile for Android 2.X Guide - 5
6 Go to 'Add L2TP/IPSec PSK VPN': In the 'Add VPN' screen, click on the 'Add L2TP/IPSec PSK VPN' icon/line (6). Once done, the 'Add L2TP/IPSec PSK VPN' screen should appear (below). The 'Add L2TP/IPSec PSK VPN' screen is where you enter all the settings of your VPN4ALL VPN network profile. VPN4ALL Mobile for Android 2.X Guide - 6
7 Set 'VPN name': Click on the 'VPN name' icon/line (7). The 'VPN name' popup should appear: VPN4ALL Mobile for Android 2.X Guide - 7
8 Enter any name for your VPN4ALL VPN profile into the 'VPN name' field in the popup and click 'OK'. Note: It doesn't matter which VPN name you enter here, as it doesn't influence the VPN connection. It simply allows you to differentiate one VPN profile from another setup on your mobile device. If you are planning on having just one VPN4ALL VPN profile, type-in 'vpn4all'. If you are planning on having multiple VPN4ALL VPN profiles, type-in 'vpn4all-usa' (or whichever country location you are planning on using for your Mobile VPN connection). Once done, the 'Add L2TP/IPSec PSK VPN' screen should re-appear with the 'VPN name' set (below). VPN4ALL Mobile for Android 2.X Guide - 8
9 Set 'VPN server': Click on the 'Set VPN server' icon/line (8). The 'Set VPN server' popup should appear: VPN4ALL Mobile for Android 2.X Guide - 9
10 Type-in the IP address of a VPN4ALL server you want to connect to from the Server Address list we sent to you in your VPN4ALL-Mobile Welcome and click 'OK'. Note: For the fastest connection, we recommend you to choose the server location you are in or the closest to you. Make sure not to make a mistake when typing in the IP address; there are no spaces between the numbers and the "." sign! Once done, the 'Add L2TP/IPSec PSK VPN' screen should re-appear with the 'VPN name' and 'VPN server' set (below). VPN4ALL Mobile for Android 2.X Guide - 10
11 Set 'IPsec pre-shared key': Click on the 'Set IPsec pre-shared key' icon/line (9). The 'Set IPsec pre-shared key' popup should appear: VPN4ALL Mobile for Android 2.X Guide - 11
12 Enter the pre-shared key: Type-in YourSharedSecret (one word without spaces, capital 'Y' and both 'S' ). Then click 'OK'. Once done, the 'Add L2TP/IPSec PSK VPN' screen should re-appear with the 'VPN name', 'VPN server' and 'IPsec pre-shared key' set (below). VPN4ALL Mobile for Android 2.X Guide - 12
13 Review the Setup: Note: All other settings, like 'L2TP secret', 'DNS search domains' and others, should be left untouched / default. Click 'Save' to save the settings of the VPN4ALL VPN profile: VPN4ALL Mobile for Android 2.X Guide - 13
14 IMPORTANT: Save your VPN settings! If at this point you navigate away from the 'Add L2TP/IPSec PSK VPN' screen, the settings you've entered won't be saved and will be lost. To save the new profile for VPN4ALL VPN network on your mobile device, click on your phone's 'Menu' button/icon (10) and click 'Save' (11). Once you click 'Save', the 'VPN settings' screen should re-appear with 'vpn4all' VPN network profile set up in the list of VPNs (below). VPN4ALL Mobile for Android 2.X Guide - 14
15 How to connect to VPN4ALL: To connect, click the 'vpn4all' line in the list of VPNs (12). The 'Connect to vpn4all' popup should appear: VPN4ALL Mobile for Android 2.X Guide - 15
16 Enter your VPN4ALL-Mobile License Number (we sent to you in your VPN4ALL-Mobile Welcome ) into the 'User name' field. Enter vpn (lower-case) into the 'Password' field. Make sure to tick 'Remember user name', then click 'Connect' (13). Note: Once configured the first time, you don t need to enter any of your VPN4ALL Mobile settings again. VPN4ALL Mobile for Android 2.X Guide - 16
17 Credential Storage Password popup: In some cases your Android device might ask you to set (or enter) a password for credential storage. Please note that it's your device, not us, asking this. If asked to set a password for credential storage, enter any 8 characters (for example, ) and click 'OK'. If asked to enter the password, enter your pre-set password for credential storage and click 'OK'. If you forgot your pre-set credential storage password, you can reset it by following the instructions provided in "What is 'Set Credential Storage Password?" of the Troubleshooting section of this Guide (scroll down). VPN4ALL Mobile for Android 2.X Guide - 17
18 Connecting: While your device is connecting to VPN4ALL, 'Connecting...' should appear underneath the 'vpn4all' line in the list of VPNs (14). Connecting shouldn't take longer than a few seconds. Note: Connecting requires an active mobile Internet connection (Edge, 3G, 4G or WiFi). If your device is not connected to the internet over Edge, 3G, 4G or WiFi or if your mobile Internet connection is not active (for example, you cannot load google.com page in your mobile browser), a VPN connection will not work. VPN4ALL Mobile for Android 2.X Guide - 18
19 Connected: Once connected, 'Connected' should appear underneath the 'vpn4all' line in the list of VPN (15) and a small key-like icon should appear in the notification bar of your mobile device (16). Once connected, click your device's 'Home' button to navigate away from the 'VPN settings' screen and proceed with your mobile Internet activities. The small key-like icon will remain in the notification bar of your mobile device to prompt you that all your online activities are completely secure, private and anonymous, even on an unsecured public WiFi! VPN4ALL Mobile for Android 2.X Guide - 19
20 How to disconnect from VPN4ALL: To disconnect, go back to the 'VPN settings' screen (Main Menu > Settings > Wireless and network > VPN settings) and click the 'vpn4all' line in the list of VPNs (17). While your device is disconnecting from VPN4ALL, 'Disconnecting...' should appear underneath the 'vpn4all' line in the list of VPNs. Disconnecting shouldn't take longer than a few seconds. Once disconnected from VPN4ALL, you are connected to the Internet directly through your mobile Internet provider (Edge, 3G, 4G or WiFi) and are online unprotected. Note that in some Android devices you can go back to the 'VPN settings' screen by simply expanding the notification bar of your mobile device and tapping on the key-like VPN icon. VPN4ALL Mobile for Android 2.X Guide - 20
21 How to re-connect to VPN4ALL: Once configured the first time, you don t need to enter any of your VPN4ALL Mobile settings again. To re-connect to VPN4ALL, go back to the 'VPN settings' screen (Main Menu > Settings > Wireless and network > VPN settings) and click the 'vpn4all' line in the list of VPNs. The 'Connect to vpn4all' popup should appear. If you chose to remember user name when configuring your VPN4ALL Mobile, the 'User name' field will be pre-filled and the 'Password' field will be empty. Enter vpn (lower-case) into the 'Password' field. Make sure to keep ticked the 'Remember user name' option, and click 'Connect'. If you chose not to remember user name when configuring your VPN4ALL Mobile, both the 'User name' and the 'Password' fields will be empty. Enter your VPN4ALL-Mobile License Number (we sent to you in your VPN4ALL-Mobile Welcome ) into the 'User name' field. Enter vpn (lower-case) into the 'Password' field. Make sure to tick 'Remember user name', then click 'Connect'. In some cases your Android device might ask you to set (or enter) a password for credential VPN4ALL Mobile for Android 2.X Guide - 21
22 storage. Please note that it's your device, not us, asking this. If asked to set a password for credential storage, enter any 8 characters (for example, ) and click 'OK'. If asked to enter the password, enter your pre-set password for credential storage and click 'OK'. If you forgot your pre-set credential storage password, you can reset it by following the instructions provided in "What is 'Set Credential Storage Password?" of the Troubleshooting section of this Guide (scroll down). Editing / Deleting your 'vpn4all' VPN settings: To edit or delete your 'vpn4all' settings, go back to the 'VPN settings' screen (Main Menu > Settings > Wireless and network > VPN settings) and tap-hold the 'vpn4all' line in the list of VPNs. IMPORTANT: Once edited, don't forget to click on your phone's 'Menu' button/icon (10) and click 'Save' (11). If at this point you navigate away from the 'VPN settings' screen, the changes you've made won't be saved and will be lost. VPN4ALL Mobile for Android 2.X Guide - 22
23 FAQs & Troubleshooting What is 'Set Credential Storage Password'? You need to set Credential Storage Password to allow a VPN profile use secure certificates on your phone. To view or change your pre-set Credential Storage Password, in your phone's Settings, go to Location and Security > Set Password. How can I tell that my Internet connection is Encrypted? Whenever VPN4ALL Mobile is active, you will see the security key appear in the indicator field of your phone/tablet. With which networks does VPN4ALL Mobile work? VPN4ALL Mobile works on all networks including Edge, 3G, 4G, home and public WiFi. Does VPN4ALL Mobile work on Pay as You Go or Prepaid Plans? Yes, VPN4ALL Mobile works on all prepaid plans, but you must purchase a plan that includes Internet access. Remember that with some cellular carriers if you purchase an Internet plan to your prepaid sim, you will have to wait 24 hours before the plan commences. Also remember to request your network handler unblock your content blocker if you wish to browse all websites. Will VPN4ALL Mobile work on Customized Firmware that are not standard Firmware upgrades? Possibly yes, but we cannot guarantee that it will and we won't provide support if it doesn't. Where can I manage My Account details? To manage your VPN4ALL Mobile Account Information (change your personal details, request service cancellation, renew or upgrade your account), go to your VPN4ALL Client Area. Note: Accessing your VPN4ALL Client Area requires an active Internet connection. Where can I renew my VPN4ALL Mobile? Go to your VPN4ALL Client Area. There you can renew your subscription, manage your personal details on record with us and much more. VPN4ALL Mobile is connected but my Internet connection is not working If you are experiencing problems with your Internet browser not displaying the pages visited, then please go to your phone's Settings > Wireless & networks > Mobile networks Access Point Names > Select the option highlighted by a green identifier (This will be your contract either PAYG or Monthly Pay ), navigate to the Proxy setting. If this includes an address starting 192.x.x.x then select this option, delete the address and select OK so that your Proxy is 'Not Set'. You can now press the Home key and access your browser to return to your chosen site. What do I do if I can't get VPN4ALL Mobile to work? Sometimes, if you are on an Edge, 2G or your 3G, 4G or WiFi which is extremely weak, you may VPN4ALL Mobile for Android 2.X Guide - 23
24 have to try several times to get a connection. If you are having problems connecting to one VPN4ALL server / IP address, please try a different one from the Server Address list we sent to you in your VPN4ALL-Mobile Welcome . You can either change the VPN4ALL server / IP address to a different one by editing your 'vpn4all' VPN settings, or simply create a second (third, fourth, as many as you wish) profile for VPN4ALL VPN network with a different VPN server / IP address. What else can I do if my VPN4ALL Mobile doesn't work? Go to your VPN4ALL Client Area and access the online support options. Where can I find my VPN4ALL Mobile License Number if I have forgotten it? Your VPN4ALL Mobile License Number was sent to you in your VPN4ALL-Mobile Welcome . Alternatively, you can go to your VPN4ALL Client Area. There you can retrieve your VPN4ALL Mobile License Number. Where can I find out About VPN4ALL, your Privacy Policy or Terms of Service? For more information about VPN4ALL, our Privacy Policy or Terms of Service, go to vpn4all.com. How do I find more information? For more information go to vpn4all.com. VPN4ALL Mobile for Android 2.X Guide - 24
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