Building Excellence in the UAE & the Middle East

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Gertrude Carson
5 years ago
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1 Building Excellence in the UAE & the Middle East 1

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First Stage on UAE Journey to Excellence:- First and Foremost Quality Program in the UAE and the region The Launching of Dubai Quality Award DQA in

Development, Dubai Calls for Change through Quality and Excellence Principles.

3 First Stage on UAE Journey to Excellence:- First and Foremost Quality Program in the UAE and the region The Launching of Dubai Quality Award DQA in 1994:- HH Sheikh Mohamed Bin Rashid Al-Maktoum, the then Crown Prince of Dubai, Defence Minister and Chairman of the Department of Economic Development, Dubai Calls for Change through Quality and Excellence Principles. HH Established the Dubai Quality Award as a blue Print and a world Class Road map towards Continuous improvement and Competitiveness DED suddenly became a Centre for Quality and Excellence attracting all businesses and people.

4 Second Phase on the Journey Setting up of DQG: Dubai Quality Group 1995 Excited by H H Call, the Private Sector responded by getting together to set up the first Voluntary, non for profit Group in the UAE, the Dubai Quality Group initially sponsored by DED and Patroned by HH Sheikh Ahmed Bin Saeed Al Maktoum. The theme of the Group was and still is For the Business Community and to the Business Community DQG grew to become one of the largest Quality organizations in the Middle East acting as a vital organ in pushing forward the frontiers of Excellence across the UAE and beyound.

Third Stage on the Journey : The Establishment of the Dubai Government Excellence Award which later

Excited by the movement and development in the Private Sector the Government of Dubai decided to

Started as a small office at DED, DGEP quickly evolved into a major force behind change management

5 Third Stage on the Journey : The Establishment of the Dubai Government Excellence Award which later became DGEP Dubai Government Excellence Program and Government Reenvention! Excited by the movement and development in the Private Sector the Government of Dubai decided to have it s own framework for success. Started as a small office at DED, DGEP quickly evolved into a major force behind change management in the Government sector. Inspired by HH Sheikh Mohamed Bin Rashid, Crown Prince of Dubai and the supreme commander in chief of the Excellence Ceremony now and then, Excellence became

Fourth Stage at UAE and first Pillar in Abu Dhabi:- Launching Sheikh Khalifa

fully fledged model of Excellence for the Private sector Developed by a team

the awareness level of Quality and excellence models in both private and

6 Fourth Stage at UAE and first Pillar in Abu Dhabi:- Launching Sheikh Khalifa Excellence Award in Abu Dhabi SKEA Launched by the ADC as the first fully fledged model of Excellence for the Private sector Developed by a team of Experts drawn from the wider business community in the UAE Aimed at raising the awareness level of Quality and excellence models in both private and public sector Again the ADC become the Centre of Excellence for all businesses and people

Fifth Stage in the Development of the Quality Journey Abu Dhabi Quality Forum & Emirates Quality Association EQA: The Private sector encouraged and

Going Fedral, the ideal of the EQA the Emirates Quality Association was set up as part of the Ministry of Social affairs to support all like minded

7 Fifth Stage in the Development of the Quality Journey Abu Dhabi Quality Forum & Emirates Quality Association EQA: The Private sector encouraged and motivated by the Chamber initiative, decided to follow suit and establish it s own forum to network and share what works the Abu Dhabi Quality Forum Going Fedral, the ideal of the EQA the Emirates Quality Association was set up as part of the Ministry of Social affairs to support all like minded organizations in the UAE and facilitate its journey. Other UAE Chambers willingly opened the door for EQA to open local offices in all other Emirates.

Sixth Stage on the Journey of the UAE and second in Abu Dhabi Launching the Abu Dhabi Government Excellence Award ADAEP 2006 HH Sheikh Mohamed Bin

Abu Dhabi Both ADC technical team supported by the General Secretariat of the Executive Council, one of the major programs of Excellence in Abu

8 Sixth Stage on the Journey of the UAE and second in Abu Dhabi Launching the Abu Dhabi Government Excellence Award ADAEP 2006 HH Sheikh Mohamed Bin Zayed Al-Nahyan in 2007 launched the Abu Dhabi Government Excellence Award (ADAEP) as an independent framework for Excellence for the Government of Abu Dhabi Both ADC technical team supported by the General Secretariat of the Executive Council, one of the major programs of Excellence in Abu Dhabi and indeed the UAE was born to have the most positive impact on organizational performance of all public organizations of all sizes and specialization.

9 Seventh Stage The setting up of the Shiekh Khalifa Government Excellence Program SKGEP 2007/

Eighth in building the Excellence infrastructure Launching of the Abu Dhabi International

Excellence was the first specialized Government owned consultancy and training organization

government departments in Abu Dhabi and the whole of the UAE It helped establish other

10 Eighth in building the Excellence infrastructure Launching of the Abu Dhabi International Centre for Organizational Excellence ADICOE: The Abu Dhabi International Centre for Excellence was the first specialized Government owned consultancy and training organization established by the Abu Dhabi Chamber to work with companies in the private sector as well as government departments in Abu Dhabi and the whole of the UAE It helped establish other specialized awards programs in collaborations with other organizations such as FDO, Emiratization Council etc

Ninth Stage of Development of the Journey to Excellence Establishment of the 4G model for the

Second Generation was DQA, SKEA aligning fully to the EFQM model Third Generation was DGEP,

. Develping a Government Sector version based on the EFQM with individual and projects categories

11 Ninth Stage of Development of the Journey to Excellence Establishment of the 4G model for the Government Sector in UAE First Generation was DQA version based on the Malcom Baldridge Framework Second Generation was DQA, SKEA aligning fully to the EFQM model Third Generation was DGEP, ADAEP,etc.. Develping a Government Sector version based on the EFQM with individual and projects categories Fourth Generation is a major leap a head of international models developed by the UAE Federal Government to focus on new ways of thinking in Government performance Innovation, Future Sighting, etc

12 Thank You 12

Abu Dhabi Plan Exhibition Presents the Emirate s Strategic Planning and Future Characteristics

Abu Dhabi Plan Exhibition Presents the Emirate s Strategic Planning and Future Characteristics Lunch of an Electronic Version of the Exhibition through the Plan s Website Launch of the Abu Dhabi Plan website