Ref: IMU/ PUR/03/ACOMP/01/ December Sir, Sub: Annual Maintenance Contract of IT Equipments for the year reg.

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Indian Maritime University (A Central University Govt. of India) East Coast Road, Uthandi, Chennai - 600 119. Tele:(044) 2453 0343/45, Fax: 2453 0342, E-mail: dr.purchase@imu.co.in, website: imu.edu.

1 Indian Maritime University (A Central University Govt. of India) East Coast Road, Uthandi, Chennai Tele:(044) /45, Fax: , dr.purchase@imu.co.in, website: imu.edu.in Ref: IMU/ PUR/03/ACOMP/01/ December 2013 Sir, Sub: Annual Maintenance Contract of IT Equipments for the year reg. The Indian Maritime University is a Central University, under the Ministry of Shipping, Government of India. The University would like to enter into AMC for the IT Equipments for the year The Specification of the IT Equipment are given below. The rates should be quoted inclusive of Tax and any others. The Technical parameters should be adhered to without any variation as per our reference. Server 1 SERVER Proliant ML110 HP 2 SERVER Proliant ML110 HP 3 SERVER Proliant ML110 HP Scanner 1 Scanner G2410 HP 2 Scanner C3110 HP 3 Scanner PERFECTION 610 EPSON Printer Colour Laser Jet 1 PRINTER CL2700 HP 2 PRINTER 2350 HP Printer All in One 1 PRINTER 1536DNF HP 2 PRINTER 3055 HP 3 PRINTER ALL IN ONE HP 4 PRINTER LJ3055 HP 5 PRINTER ALL IN ONE HP 6 PRINTER 3050 HP 7 PRINTER 1522NF HP 8 PRINTER 1522NF HP 9 PRINTER 3050 HP

2 Printer HP Laser Jet 1 PRINTER 1007 HP 2 PRINTER 1020 HP 3 PRINTER 1606DN HP 4 PRINTER 1020PLUS HP 5 PRINTER 1020PLUS HP 6 PRINTER HP LJ P2035N HP 7 PRINTER 1020PLUS HP 8 PRINTER LJ3055 HP 9 PRINTER LJ2035n HP 10 PRINTER P1007 HP 11 PRINTER 1020PLUS HP 12 PRINTER LJP1505n HP 13 PRINTER P1505n HP 14 PRINTER 1020PLUS HP 15 PRINTER P1008 HP 16 PRINTER 2200d HP 17 PRINTER P2015 HP 18 PRINTER 1505N HP 19 PRINTER LJ2200 HP 20 PRINTER LJ5200n HP 21 PRINTER 1010PLUS HP 22 PRINTER 1020PLUS HP UPS 1 UPS 600 HCL 2 UPS 600 NUMERIC 3 UPS 600 NUMERIC 4 UPS 600 NUMERIC 5 UPS 600 NUMERIC 6 UPS 600 HCL 7 UPS 500 APC 8 UPS 600 NUMERIC 9 UPS 600 HCL 10 UPS 600 NUMERIC 11 UPS 600 NUMERIC 12 UPS 600 NUMERIC 13 UPS 600 HCL 14 UPS 600 HCL 15 UPS 600 NUMERIC

3 16 UPS 600 NUMERIC 17 UPS APC UPS 500 APC 19 UPS 500 AEON 20 UPS 600 NUMERIC 21 UPS 50VA ICE 22 UPS 500 APC 23 UPS 1KVA NUMERIC 24 UPS 500 APC 25 UPS 500 APC 26 UPS 600 NUMERIC 27 UPS 600 NUMERIC 28 UPS 600 NUMERIC 29 UPS 600 NUMERIC 30 UPS 600 NUMERIC 31 UPS 600 HCL 32 UPS 600 NUMERIC 33 UPS 600 NUMERIC 34 UPS 600 NUMERIC 35 UPS 600 NUMERIC 36 UPS 600 NUMERIC 37 UPS 600 HCL 38 UPS HP 39 UPS 600 NUMERIC 40 UPS 600 NUMERIC 41 UPS 600 NUMERIC 42 UPS 20KV (Power On) COMPAQ 43 UPS 20KV (Power On) COMPAQ 44 UPS 10KVA NUMERIC 45 CCTV MONITOR SAMSUNG CPU 1 CPU ACCESS 2 CPU EC2 HCL 3 CPU EC2 HCL 4 CPU TRU V HCL 5 CPU EC HCL 6 CPU EC2 HCL 7 CPU EC2 HCL 8 CPU WHITE HCL 9 CPU ACCESS 10 CPU ACCESS P195HQ 11 CPU COMPAQ HP 12 CPU COMPAQ HP

4 13 CPU DX2280 MT HP 14 CPU EC2 HCL 15 CPU COMPAQ HP 16 CPU EC2 HCL 17 CPU COMPAQ 2280 HP 18 CPU DX7380 HP 19 CPU DX7380 HP 20 CPU ELITE CPU NET VISTA IBM 22 CPU EC2 BLACK HCL 23 CPU EC2 HCL 24 CPU EC2 HCL 25 CPU EC2 HCL 26 CPU EC2 HCL 27 CPU EC2 HCL 28 CPU EC2 HCL 29 CPU EC2 HCL 30 CPU EC2 HCL 31 CPU EC2 HCL 32 CPU EC2 HCL 33 CPU EC2 HCL 34 CPU DX2480 HP 35 CPU EC2 HCL 36 CPU EC2 HCL 37 CPU INFINITE 38 CPU DX7380 HP 39 CPU EC2 HCL 40 CPU DX2480 HP Laptop SI. No. Device Name Model Brand Rate 1 LAPTOP 460 LENOVA 2 LAPTOP 460 LENOVA 3 LAPTOP 460 LENOVA 4 LAPTOP 460 LENOVA 5 LAPTOP 460 LENOVA 6 LAPTOP 460 LENOVA 7 LAPTOP 460 LENOVA

5 The Terms and Condition are as follows:- This AMC is comprehensive and includes the items mentioned in Annexure I The maintenance services will consist of 1. Attending to complaints raised by various departments/ individuals of IMU on daily basis. 2. Onsite preventive and corrective maintenance of computers connected in LAN and peripherals at IMU where the above equipment is installed as indicated from time to time. 3. The maintenance contract will include necessary repairs to the installed systems and replacement of defective / damaged parts, components and other accessories free of cost. 4. The maintenance contract also includes removal of virus, software patch updation, periodical backup to respective users, system administration, network administration, software support / troubleshooting to keep the system fully operational and website updating. The agency will be responsible for providing virus free computing environment at IMU. 5. The maintenance contract also includes repair, maintenance and troubleshooting of all LAN components like the switches to keep LAN fully operational and also adding computers to the existing network, in such case the material required will be provided by IMU. 6. The contract will be period of one year. The contract may be renewed based on satisfactory services provided by the agency. 7. The maintenance services will be provided on all working days from 9.00 AM to Hr (Monday to Saturday). Provision of availability of service engineers on Sundays or other holidays should be made in case of exigency 8. The maintenance service agency shall provide maintenance services through a qualified experienced and competent resident engineer who will attend office on all days at IMU, as indicated above. The role of the engineer shall be as follows: The onsite engineer is responsible 1. For computer maintenance for hardware maintenance should have expertise to cover all items of computers, printers, UPS, Scanners, CD-writers and network components. 2. For providing user software support services including virus cleaning /patch installation, software installation etc. 3. He should be well conversant with the latest trends in trouble shooting of computing equipment and networking monitoring tools.

6 4. Will be responsible for regular updation of IMU web site. He should be knowledgeable about various software tools and techniques for web designing and programming. 5. Capable of providing any extra network connection / extension / installation for which IMU may provide the required materials. 9. The parts/components / sub assemblies used for repair / replacement by the contractor will be of the same / equivalent or higher make and functional capability as originally available in the systems. Except consumables like ribbons, laser printer toner, floppies, CDs, cables and information outlets (in case of LAN) the contractor will arrange all other parts / components / sub- assemblies including fuser assembly of laser printer free of cost. 10. The systems that are not serviceable by the agency due to obsolescence of technology or non-availability of parts / components / assemblies will be withdrawn from the maintenance contract. The decision of IMU regarding non availability and obsolescence of technology will be final. Withdrawal of such systems shall be communicated to the agency and equivalent maintenance charges shall be deducted from the amount due to the agency. General Conditions: 1. IMU reserves to terminate the contract without assigning any reason. 2. IMU reserves to increase or decrease of quantities of any item of the work and the successful tenderer shall perform the same at the rate quoted. 3. The accepted rates are inclusive of all taxes and charges and the payment will be made quarterly after the service. 4. Necessary Income Tax and all statutory deduction at prevailing rates will be deducted from payments. Scope of work The scope of work covers Annual Maintenance of Hardware s (such as Computers, Printers, Servers, Scanners, Network switches, CD Writers etc. of different make & model) and various Software installed in the Computer Systems at IMU Chennai. A. For the purpose of the AMC work following interpretation would be made a. Hardware-This includes the actual components/assemblies/sub-assemblies of the PC i.e. the hard disk, monitor, mouse, keyboard, floppy disk, CD Rom, Zip disk drive, Teflon etc. This also includes the components/assemblies/subassemblies of Peripherals and other accessories. This will also include connectors/cables/cords and any other physical appliances required to run the computers etc. b. Peripherals- This include Printers(LaserJet, DeskJet, Inkjet, Dot Matrix), Scanner, CD writer, Modem, Speakers, UPS and any other unspecified but existing item.

7 c. Software-This includes all the software related to Operation Systems, System Software, Mail Software and any other unspecified software required to run the components/peripherals/application etc. This also includes the application software installed in the computer. d. Services-This includes back-up solutions, cleaning of the computer system and peripherals, disaster recovery solutions general antivirus installation/reinstallation/updation checks and regular maintenance like running diagnostics tests to ensure if all the components are working fine. e. Consumable- This would include battery for 0.5 KVA ups. Responsibility of service engineer The engineer shall maintain a record of complaints received/attended/not-attended, whether received on-line or otherwise and shall attend to all the complaints received immediately General conditions 1. The Department reserves the right to reject any or all the tenders. The Department reserves the right to award the contract on the basis of quotations for each item separately or collectively. 2. Replace point 2 in general condition by the following point 3. IMU reserves the right to increase or decrease quantities any time. Accordingly the charges will be increase/decrease on pro-rata basis. 4. Earnest Money Deposit:- The quotation must be accompanied by an earnest money of Rs5,000/- (Rupees Five Thousand only) in the form of crossed Demand Draft drawn in favour of the Indian Maritime University, Chennai Cheque or cash will not be accepted. The quotations received without the Earnest Money Deposit shall be summarily rejected. The earnest money will be liable to be forfeited, if the tenderer withdraws or amends, impairs or derogates from the tender in any respect within the period of validity of his tender. 5. Performance Guarantee (Security Deposit):- The successful tenderer will be required to furnish a security deposit of Rs. 25,000/- (Rupees Twenty five thousand only) in the form of an Account Payee Demand Draft, FDR from a commercial bank, or Bank Guarantee from a Commercial bank pledged in favour of the Indian Maritime University, East Coast Road, Uthandi, Chennai before the commencement of the contract. The Security deposit will be refunded only after the expiry of the contract. This is liable to be forfeited, if during the period of contract services are found to be unsatisfactory in any respect, and / or if any of the conditions of the contract is contravened/breached, and/or towards any damage caused due to negligence of the contractor or his employees. This forfeiture will be in addition to any action by the University that the contractor firm may invite upon themselves due to any of the reasons specified above.

8 6. Cost of Tender Form: The Tenderer shall enclose Demand Draft of Rs.200/- (Rupees Two Hundred only) towards the cost of this tender application. The tender form can also be downloaded from the University web site and downloaded form shall be enclosed with the application fees as stated above. Kindly send your quotation in a sealed cover stating Quotation for AMC for IT Equipments addressed to The Deputy Registrar (P), Indian Maritime University, East Coast Road, Uthandi, Chennai 119. The quotation received through or without seal will not be entertained. The sealed quotation should reach this office on or before 18 th December 2013 Thanking you, Yours faithfully -Sd-xxx Deputy Registrar (P)

No.19013/3/2016--Genl Government of India Ministry of Textiles (General Section) Udyog Bhawan, New Delhi Dated October, 2016.

To, As per list, No.19013/3/2016--Genl Government of India Ministry of Textiles (General Section) Udyog Bhawan, New Delhi Dated October, 2016. Subject:- Tender for comprehensive Annual Comprehensive Maintenance