Computer Services Overview

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1 Computer Services Overview

Information Technology for Campus Information Technology Services (ITS) handles core services Office of Arts and Sciences Information Services (OASIS) handles core services and

2 Information Technology for Campus Information Technology Services (ITS) handles core services Office of Arts and Sciences Information Services (OASIS) handles core services and departmental support for the School of Arts and Sciences Computer Science Computer Services (CS 2 ) funnels requests to those groups and provides end user support and core services for the department

3 Who we are Eight IT support staff whose job is to support this department One IT Support Staff from OASIS Part time staff Contact info:

4 What we do Operating system and Application support Computer hardware repair Backups Software security service Web services Databases Network Building security Moves within the building Interface w/campus Facilities Services Special event support

5 Where you can find help requests to Front desk, room SN112, phone (6072 in the department), staffed for first two weeks of semester, 9-12 and 2-4

6 Where you can find help (cont.) help pages -- local articles on various topics at http: // online manual pages reachable via at for emergencies, call the ITS Control Center at and tell them you are with Computer Science

7 Types of computers PCs - mostly Dells, Lenovos, Macs Servers mostly Dells Linux login servers edu/xhelp/dept_only/facil/public_unix_systems.html note the different use categories BASS supercomputer Biomedical Analysis and Simulation Supercomputer

8 Public and semipublic machines not backed up semipublic systems are in labs save all files in a directory whose name is your login (or on another system) remove files when done only delete other folk's files after making sure it is okay leave a note if you need to leave while logged in

9 Individual Computer assignments 1. grant system assignments, as requested by faculty 2. TA system assignment 3. remaining machines are assigned on a seniority basis I will post computer assignments Most of these machines are old and relatively slow

10 Office Assignments We hope to post office assignments Thursday, 8/20 We expect to have keys available at the front desk Friday morning, 8/21 Someone may be in the office already, so you may need to wait as much as a week to move in The computer in your office may not the computer that is assigned to you! Please do not save your work to the local drive system

11 Computer deployment Computer Services moves and reinstalls systems We will likely have 100+ systems to move starting next week We do the moves in chains, moving one in and another out, so it is critical that the computers be where we expect them to be Don t move them yourself! Someone will set admin permissions remotely shortly after the move

12 Moving computer equipment Must be handled via a request to help -- needed for inventory, warranties, maintenance, proper shutdown, and network configuration Exceptions: Big demo sessions: let us know before demo what you need to move OK to move computers within your office Make sure that the labels are easy to read

13 Working on computers Dell and Mac certified technicians on staff do not open the CPU box if your work requires opening the box get approval from your PI get checked out by Mike Carter or Mike Stone follow anti-static procedures No personal equipment (disks, memory, video cards, etc.) is to be installed inside department systems!

14 Network All of Brooks, and a good bit of Sitterson are GIGE help@cs.unc.edu to activate a port or get a Gigabit connection Wireless access throughout the building although signals can be weak No guarantee for wireless performance! To connect personal machine to wired or wireless network, go to and click on DHCP Registration

15 Other equipment Printers Multifunction devices Copy machines Scanners Telephones Etc.

16 Printers information on printing is at edu/xhelp/dept_only/public_printers.php name and types of printers how to print on Windows and Linux systems how to use the HP plotter in SN245 for making posters -- for departmental use only color printers are more costly to use For departmental use (help us control costs)

17 Xerox multifunction systems in SN107, SN266, and FB309 monochrome copier and printer fax, scanner color scanning to scanning to searchable pdf does not require a code to log in For more information, see

18 Telephones Department has its own telephone switch There are phones you can use in conference rooms, labs, and the graduate lounge Personal local calls are fine, but it s against policy to make personal long distance calls using the department s phones

19 Operating systems Windows 7 on majority of PC's Red Hat Enterprise Linux on a smaller number of PCs and many of our servers Ubuntu on desktop systems and some servers default OS on PCs is Windows 7 if you want Linux instead, help, specify RedHat or Ubuntu fully support Redhat Enterprise Linux and LTS Ubuntu If you need something else, let us know

20 Local administrator privileges by default we provide you local admin on Windows machines assigned to you we also provide sudo privileges for your UNIX desktop; to request if you need local admin on lab systems, have the owner of the system send to

21 Important If you run a service accessed by anyone other than yourself, you are a system administration and are required to take campus training

22 AFS file system accessible from both Windows and UNIX UNIX home directory is in AFS space 8 GB quota on grad student home directories see alphabetical list of articles, so AFS articles are all at the beginning put research-related files in space provided by research team

23 Backups Linux server backups done daily on all AFS home directory file systems and most other file systems "playpen" and tmp partitions are not backed up PC backups By request, not automatically provided will back up 10 GB on Windows or Linux PCs under D:username_backup on Windows, /backup on Linux There is additional setup required; "help" if you want Windows or Linux backups backups run at night, so turning your computer off for the night prevents a backup

24 Google and Gmail your address: department has a Google Apps domain called cs.unc.edu you all have accounts on it includes Google mail, Google calendar, Google docs, and a bunch of other apps default for our department is to get mail on the department Google Apps domain Most important, you have unlimited cloud storage in Google Drive (so put your documents there until you get settled)

25 Version control software We have a server that handles CVS, Subversion, Git help@cs.unc.edu to have a repository created Often research groups have group repositories for storing research data Ask your PI

26 File sharing programs various programs allow sharing of mp3, avi, and other file types Examples: Limewire, edonkey, Grokster, GNucleus, BearShare, ICQ PROHIBITED on all UNC systems, including systems in our department also prohibited on personal systems on the campus/department network will you details of campus policy on copyrighted software

27 Building security access cards don't let anyone in unless they are your guests or you know they have a card Let us know if you need access to the bike room or the machine room: help@cs.unc.edu keep your office locked This is a public building Wallets and laptops have been stolen In an emergency, call 911

28 Miscellaneous Cleaning whiteboards moist paper towel works best whiteboard cleaners damage surface, stink Thermostat locations one thermostat per 3 rooms in Sitterson for Sitterson locations, see Brooks locations are not posted

29 Miscellaneous (cont.) Recycling in copy rooms, by elevators, other locations mixed paper aluminum cans, plastic and glass bottles corrugated cardboard PLEASE sort your recycling properly, or just throw the stuff away don t put stuff that does not belong in these barrels, e.g., plastic

30 Miscellaneous (cont.) moving furniture contact help if you want more, less, or different furniture in your office do not move furniture on your own, except within your office don t take chairs out of labs or conference rooms we will take it back when we find it moving personal possessions we have carts and boxes you can use; help@cs.unc.edu

31 Questions?

Introduction. Kevin Miles. Paul Henderson. Rick Stillings. Essex Scales. Director of Research Support. Systems Engineer.

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