Biometric Fingerprint Equipment Market Opportunities, Strategies, and Forecasts, 2005 to Biometric Fingerprint Equipment

Transcription

1 Biometric Fingerprint Equipment Market Opportunities, Strategies, and Forecasts, 2005 to 2010 Biometric Fingerprint Equipment Picture by Susie Eustis MOUNTAINS OF OPPORTUNITY WinterGreen Research, Inc. Lexington, Massachusetts

2 CHECK OUT THESE KEY TOPICS BIOMETRICS MARKET FORECASTS AND MARKET SHARES BIOMETRIC FINGERPRINT EQUIPMENT MARKET DRIVING FORCES Biometric Inductry Segments Types Of Fingerprint Products Digital Data Security Commercial Biometric Fingerprint Markets ENABLING BIOMETRIC TECHNOLOGIES VULNERABILITIES TO WINDOWS SYSTEMS BIOMETRICS BUSINESS CASE RISKS IN BIOMETRIC-BASED AUTHENTICATION BIOMETRICS AUTOMATED TECHNIQUE FINGERPRINT TECHNOLOGY HUMAN MECHANISM TO DISTINGUISH BETWEEN HUMAN FACES FACE RECOGNITION TECHNOLOGY IRIS READING ALGORITHMS IRIS READING ACCURACY OPPORTUNITY ABOUNDS OPPORTUNITY ABOUNDS WinterGreen Research, Inc. Lexington, Massachusetts

3 Biometric Fingerprint Equipment Market Opportunities, Market Forecasts, and Market Strategies, Access control is central to biometric market development. The driving market forces for commercial biometric fingerprint systems relate to demand for more granular intelligent security systems that provide more access control. Intelligent networks are global. Biometrics is a part of these new markets for access control. A system will have access control at some level. A very advanced feature set is implemented as software in combination with biometrics security systems. Middleware software has highly evolved voice feature systems that complement software systems that implement over 1,000 different functions for the desktop. It is in this context that biometrics are achieving market penetration. Biometrics is a method of authentication based on physical or behavioral characteristics. Market growth depends on demand for a quick, secure way to identify people. The Internet security industry is composed of hardware tokens, software tokens, and biometrics. All are used for authentication. The hardware token segments are the most widely used authentication devices set to be replaced by fingerprint identification systems as they become more cost efficient. Microsoft and the International Biometric Industry Association (IBIA), BioAPI consortium represent standards forces driving market growth. Microsoft is integrating biometric authentication technology into its next version of Windows, thereby validating the technology. The Microsoft implementation sends a message to the market that this technology is ready for widespread adoption. The law enforcement markets are anticipated to continue to grow at a rapid pace, joined soon by commercial and healthcare markets. The availability of sensors at a cost below $5 is the most significant market driver. The higher price sensors are for door and other applications that people prefer a larger aspect presentation. Low cost and wide applicability of the technology will drive use in every industry. U.S. Biometric Reader, Sensor, and Scanner Fingerprint equipment market forecasts indicate that markets at $142.4 million in 2004 are anticipated to continue growing through 2010 when they reach $12.6 billion.

4 Companies Profiled Market Leader Indentix Heimann Alcatel AuthenTec Bioscrypt CrossMatch Labcal Technologies Precise Biometrics Saflink SecuGen UPEK Market Participants Atmel Bio-Key Cogent Fujitsu NITGEN Recognition Systems SAIC ST Microelectronics (finger-scan)

5 Biometric Fingerprint Equipment Strategies and Forecasts, REPORT METHODOLOGY THIS IS THE TWO-HUNDRED AND FORTY FIFTH REPORT IN A SERIES OF MARKET RESEARCH REPORTS THAT PROVIDE FORECASTS IN COMMUNICATIONS, TELECOMMUNICATIONS, THE INTERNET, COMPUTER, SOFTWARE, TELEPHONE EQUIPMENT, HEALTH EQUIPMENT, AND ENERGY. THE PROJECT LEADERS TAKE DIRECT RESPONSIBILITY FOR WRITING AND PREPARING EACH REPORT. THEY HAVE SIGNIFICANT EXPERIENCE PREPARING INDUSTRY STUDIES. FORECASTS ARE BASED ON PRIMARY RESEARCH AND PROPRIETARY DATA BASES. FORECASTS REFLECT ANALYSIS OF THE MARKET TRENDS IN THE SEGMENT AND RELATED SEGMENTS. UNIT AND DOLLAR SHIPMENTS ARE ANALYZED THROUGH CONSIDERATION OF DOLLAR VOLUME OF EACH MARKET PARTICIPATION IN THE SEGMENT. INSTALLED BASE ANALYSIS AND UNIT ANALYSIS IS BASED ON INTERVIEWS AND AN INFORMATION SEARCH. MARKET SHARE ANALYSIS INCLUDES CONVERSATIONS WITH KEY CUSTOMERS OF PRODUCTS, INDUSTRY SEGMENT LEADERS, MARKETING DIRECTORS, DISTRIBUTORS, LEADING MARKET PARTICIPANTS, OPINION LEADERS, AND COMPANIES SEEKING TO DEVELOP MEASURABLE MARKET SHARE. OVER 200 IN DEPTH INTERVIEWS ARE CONDUCTED FOR EACH REPORT WITH A BROAD RANGE OF KEY PARTICIPANTS AND INDUSTRY LEADERS IN THE MARKET SEGMENT. WE ESTABLISH ACCURATE MARKET FORECASTS BASED ON ECONOMIC AND MARKET CONDITIONS AS A BASE. USE INPUT/OUTPUT RATIOS, FLOW CHARTS, AND OTHER ECONOMIC METHODS TO QUANTIFY DATA. USE IN-HOUSE ANALYSTS WHO MEET STRINGENT QUALITY STANDARDS. INTERVIEWING KEY INDUSTRY PARTICIPANTS, EXPERTS AND END-USERS. OUR RESEARCH INCLUDES ACCESS TO LARGE PROPRIETARY DATABASES. LITERATURE SEARCH INCLUDES ANALYSIS OF TRADE PUBLICATIONS, GOVERNMENT REPORTS, AND CORPORATE LITERATURE. YOU MUST HAVE THIS STUDY

6 Biometric Fingerprint Equipment Market Opportunities, Strategies, and Forecasts, 2005 to 2010 Table of Contents BIOMETRIC FINGERPRINT SYSTEMS EXECUTIVE SUMMARY BIOMETRIC FINGERPRINT SYSTEMS EXECUTIVE SUMMARY ES-1 Biometric Fingerprint Equipment Market Driving Forces ES-1 Biometric Device Market Trends ES-2 Worldwide and U.S. Biometric Fingerprint Live Scan Equipment Shipment Market Shares, Dollars, 2004 ES-5 BIOMETRICS MARKET DESCRIPTION AND MARKET DYNAMICS 1. BIOMETRICS MARKET DESCRIPTION AND MARKET DYNAMICS Biometrics Industry Segments Financial Institutions Use Biometrics Law Enforcement Uses Biometrics Immigration Uses Biometrics Social Services Use Biometrics Airports Use Biometrics Healthcare Use Biometrics Consumer Use Biometrics Applications for Biometrics Types of Fingerprint Products Live Scan Card Scan Systems Store & Forward Systems Mobile Identification Systems Fingerprint Recognition Biometrics Business Case Vulnerabilities to Windows Systems Authenticate Identity Human Mechanism To Distinguish Between Human Faces Identifying People From Their Iris Authenticating a User Fingerprint Scanner Gesture-Interfaces Biometric Components of Signatures Risks in Biometric-Based Authentication Multi-Factor Authentication Solutions Biometrics Automated Technique Security of Input Mechanism Digital Data Security Security Issues 1-32

7 BIOMETRIC FINGERPRINT MARKET SHARES AND MARKET FORECASTS 2. BIOMETRIC FINGERPRINT EQUIPMENT MARKET SHARES AND MARKET FORECASTS Biometric Fingerprint Equipment Market Driving Forces Biometric Device Market Trends Worldwide and U.S. Biometric Fingerprint Live Scan Equipment Shipment Market Shares, Dollars, Worldwide and U.S. Biometric Fingerprint Equipment Shipment Market Shares, Dollars, Worldwide and U.S. Biometric Commercial Fingerprint Equipment Shipment Market Shares, Dollars, Worldwide and U.S. Biometric Commercial Fingerprint Equipment Shipment Market Shares, Units, Bioscrypt Atmel NITGEN Saflink Labcal Technologies Smiths Heimann ST Microelectronics (finger-scan) Cogent AuthenTec CrossMatch BIO-key Biometric Market Forecasts Financial: Healthcare Consumer Commercial Biometric Fingerprint Markets Live Scan Biometric Fingerprint Markets Mid Range Biometric Reader Markets Commercial Biometric Fingerprint Markets Labcal Technologies Bioscrypt NITGEN Saflink Biometric Sensors UPEK / ST Microelectronics (finger-scan) SAIC Industry Analysis Healthcare Markets Biometric, Smart Card And PKI Technologies 2-54 BIOMETRICS PRODUCT DESCRIPTION 3. BIOMETRICS PRODUCT DESCRIPTION IDENTIX Touchprint IBIS: INTEGRATED BIOMETRICS IDENTIFICATION SYSTEM FINGERPRINTING SERVICES FOR BUSINESSES AND ENTITIES Identix Multi-Biometric Security Software And Algorithms Identix ABIS Scalable System Multi-Biometric Technology Fingerprint SDKs: 3-11

8 3.1.7 Surface Texture Analysis Identix Live Scan Identix Tenprinter Identix TouchPrint PRO Full Hand Scanner Identix TouchPrint Identix DFR 2080; DFR Identix TouchPrint Card Scan System Identix Live Scan Systems Identix TouchPrint Identix Live Scan Heimann Cross Match Authorizer Product Cogent Systems LiveScan Cogent CLS1 Booking Station CAFIS Cogent Automated Fingerprint Identification System Live ID Identity Solutions Scalable Solutions from Hand-Held Devices to Nationwide Networks CAPFIS Cogent Automated Palmprint and Fingerprint Identification System PMA Programmable Matching Accelerator BioGate D²SP Powered BioGate SA MagGate Identification Solutions for Access Control SearchGate Identification Solutions for Access Control hp ipaq Pocket PC h5000 Series featuring Cogent BioSwipe SA-4 / ST-2 Identification Solutions for Access Control PortableGate CLS1 Lite Portable LiveScan System Cogent SecurARM D2SP Image Processing Microprocessor Cogent Automated Fingerprint Identification Systems BIO-key Biometric Service Provider (BSP) Single Sign On (SSO) Supported Devices BIO-key International PocketCop BIO-key VST Biometric SDK (Systems Developer Kit) BIO-key VST Biometric Mapping BIO-key WEB-key(TM) BIO-key VST(TM) (Vector Segment Technology) Advanced BIO-key(TM) Identification Technology BIO-key Precise Biometrics Match-on-Card Precise BioMatch C Precise BioMatch C Toolkit Precise BioMatch C Approval Program Precise BioMatch J Precise BioManager J Precise IDStore J Precise BioMatch JCF Toolkit Precise BioMatch M Physical Access Precise BioAccess Mifare Precise BioAccess VIP Kit Precise BioAccess Enrollment Station 3-62

9 Precise BioAccess Standard Toolkit Product overview Precise Match-on-CardTM IT Security: Software Precise BioMatch Pro Toolkit Precise BioMatch Standard Toolkit Precise BioMatch Standard Embedded Solutions IT Security: Hardware DigitalPersona Digitalpersona Password Manager Software DigitalPersona Pro for Active Directory - Workstation Package DigitalPersona Pro for Active Directory - Server Software DigitalPersona Online U.are.U Fingerprint Reader U.are.U Fingerprint Keyboard U.are.U Fingerprint Module RECOGNITION SYSTEMS, INC Fingerprint Technology Hand Geometry Fujitsu MBF200 Solid State Fingerprint Sensor SPF200-USB Fingerprint Sensor Biometric Sensors LABCAL MOBILE CHECKER DESKTOP ENROLLER SENTRY SAC SENTRY SAC TRUBLUE SOLUTIONS SecuGen Fingerprint PC Peripherals Fingerprint Sensor Modules Software Applications Nitgen Nitgen FDU FIM Nitgen FIM Nitgen endess Software Saflink SAFcard AuthenTec FingerLoc AFS TruePrint Technology FingerLoc AF-s TruePrint EntréPad AES EntréPad AES2501A EntréPad AES AES Siemens AG 3-157

10 ID Center Main ID Center XS Symbol PDF417: Intelligent Identification and Authentication of Trusted Travelers SAIC Biometrics & SmartCards Modern Business Technology UPEK NOTEBOOK PCS MOBILE DEVICES LOGICAL ACCESS GOVERNMENT PHYSICAL ACCESS SENSORS EMBEDDED SYSTEMS PROTECTOR SUITE SOFTWARE USB READERS UPEK Partnership With IBM ATMEL CSC Managed Authentication Service Vector Segment Technology (VST) BD The BD.id Patient Identification System Specimen Management Alcatel Alcatel CrystalSec Security Solutions Alcatel CrystalSec Security Solutions: Secure Network Services Bioscrypt Bioscrypt V-PROX Fingerprint Verification with Integrated Proximity Reader Bioscrypt / Labcal Mobile Checker Facial Recognition Identix Cogent Systems BIOMETRICS TECHNOLOGY 4. BIOMETRICS TECHNOLOGY Enabling Biometric Technologies Fingerprint Recognition Facial recognition: Surface Texture Analysis Fingerprint SDKs Facial Recognition SDKs Biometrics Impact on Network Operations Fingerprint Technology Face Recognition Technology Iris Reading Algorithms Iris Reading Accuracy Enrollment and Identification Neural Networks 4-14

11 BIOMETRICS COMPANY PROFILES 5. BIOMETRICS COMPANY PROFILES Alcatel Atmel Key Markets AuthenTec AuthenTec Partners Bio-Key Bio-Key Partners Bio-Key Public and Private Sector Positioning Bio-Key Strategy Bio-Key International Bioscrypt Cogent CrossMatch CrossMatch / Itochu Management Consulting Distribution Fujitsu Heimann Technology Indentix Identix Partnerships Identix Facial Recognition Customers Identix Strategy Identix Fingerprint Enabling Technology Customers Identix Live Scan Customers Identix IBIS (Identification Based Information System) Identix ABIS (Automated Biometric Identification System) / Facial Recognition Identix / Visionics Labcal Technologies NITGEN Precise Biometrics Recognition Systems Saflink Saflink / Litronic SAIC SecuGen Affiliations ST Microelectronics (finger-scan) UPEK 5-42

12 List of Tables and Figures BIOMETRIC FINGERPRINT SYSTEMS EXECUTIVE SUMMARY Table ES-1 ES-3 Biometric Market Trends Table ES-2 ES-4 Biometric Technology Market Growth Factors Table ES-3 ES-6 Worldwide and US Biometric Fingerprint Live Scan Equipment, Market Shares Shipments, Dollars, 2004 BIOMETRICS MARKET DESCRIPTION AND MARKET DYNAMICS Table Biometrics Industry Segments Table Applications for Biometrics Table Biometric Store & Forward Systems Functions Table Personal Traits Underlying Biometrics Table Vulnerabilities to Windows Systems Table Biometrics Security Features Table Biometric Identification Systems Security Table Methods of Biometric Authentication Identification Table Users Pick Poor Passwords Table Authentication Systems Physical and Behavioral Characteristics Table Losing the Biometric Indicator Table Security Services Issues BIOMETRIC FINGERPRINT MARKET SHARES AND MARKET FORECASTS Table Biometric Market Trends Table Biometric Technology Market Growth Factors Figure Worldwide Biometrics Fingerprint LiveScan Readers, Market Shipments, By Type, By Year, Units, 2004 Table Worldwide Biometrics Fingerprint LiveScan Readers, Market Shipments, By Type, By Year, Units, 2000 to 2004

13 Table U.S. Biometrics Fingerprint LiveScan Readers, Market Shipments, By Type, By Year, Units, 2000 to 2004 Figure Worldwide Biometrics Fingerprint Live Scan Equipment Market Shares, Shipments, Dollars, 2004 Figure U.S. Biometrics Fingerprint Live Scan Equipment Shipments, Dollars, 2004 Table Worldwide and U.S. Biometrics Fingerprint Live Scan Equipment Market Shares, Shipments, Dollars, 2004 Figure Worldwide Biometrics Fingerprint Shipments, Market Shares, Dollars, 2004 Figure U.S. Biometrics Fingerprint Shipments, Market Shares, Dollars, 2004 Table Worldwide and U.S. Biometric Fingerprint Commercial Shipments, Dollars, 2004 Figure Worldwide Biometrics Fingerprint Commercial Shipments, Dollars, 2004 Figure U.S. Biometrics Fingerprint Commercial Shipments, Market Shares, Dollars, 2004 Figure Worldwide Biometric Fingerprint Commercial Shipments, Market Shares, Units, 2004 Figure U.S. Biometric Fingerprint Commercial Shipments, Units, 2004 Table Worldwide and U.S. Biometric Fingerprint Commercial Shipments, Units, 2004 Table Worldwide Biometric Reader, Sensor, and Scanner Fingerprint Equipment Market Segments, Market Forecasts, Shipments, Percent, Table U.S. Biometric Reader, Sensor, and Scanner Fingerprint Equipment Market Segments, Market Forecasts, Shipments, Percent, Table Worldwide Biometrics Fingerprint LiveScan Readers Market Shipments By Type, By Year, Units, Table U.S. Biometrics Fingerprint LiveScan Readers Market Shipments By Type, By Year, Units, Table Worldwide Biometrics Midrange Fingerprint LiveScan Readers Market Shipments By Type, By Year, Units, Table U.S. Biometrics Midrange Fingerprint LiveScan Readers Market Shipments By Type, By Year, Units, Table Worldwide and U.S. Biometrics Fingerprint Midrange Units, Shipments, Dollars, 2004 Table U.S. Biometric Reader, Sensor, and Scanner Fingerprint Equipment Market Segments, Market Forecasts, Shipments, Percent,

14 BIOMETRICS PRODUCT DESCRIPTION Table TOUCHPRINT ENHANCED DEFINITION 3000 LIVE SCAN ADVANTAGES Table Key Features Table IBIS Key Features Table DFR 2080 Features Table Identix BioTouch 200 USB Features Table BioTouch PC Card Features Table Identix TouchPrint 3100 and TouchPrint 2600 AFS Target Markets Table Key Features Table Features Table Agencies Provided to by CAPFIS Table Key PMA Features Table Features Table CLS1 Lite Key Features Table SecurARM Key Features Table WEB-key Table BIO-key International's BSP Advantages Table Reader Interoperability Benefits Table Precise BioMatch C Features Table Precise BioMatch J Features Table Precise BioManager J Features Table Precise IDStore J Features Table DigitalPersona Password Manager Software (version 1.0) Features Table Sever Software Features Table HandPunch 4000 Features

15 Table Data Management Key Features Table HandPunch 3000 Features Table HandPunch 2000 Features Table HandPunch 1000 Features Table HandReader with MIFARE Features Table HandReader with MIFARE Applications Table MIFARE Contactless Smart Card Technology Features Table FingerKey DX Features Table HandKey II Features Table HandKey II iclass Features Table HandKey CM Features Table HandNet for Windows 2.0 Table MBF200 Solid State Fingerprint Sensor Features Table MBF200 Applications Table SPF200-USB Fingerprint Sensor Features Table Biometric Sensors Features Table MBF200 Applications Table Fujitsu MBF200 Fingerprint Sensor Table Mobile Checker Benefits Table Mobile Checker Applications Table Enroller Benefits Table Enroller Applications Table SmartPrint Sentry Features and Benefits Table SmartPrint Sentry Applications Table Sentry SAC-3000 Features and Benefits Table Sentry SAC-3000 Applications

16 Table SmartPrintTM TruBlueTM Features Table SmartPrintTM TruBlueTM Applications Table Secugen Hamster III Features Table Security Applications Table SecuGen Keyboard III Features Table SecuGen OptiMouse III Features Table SecuGen SNAP Features Table SecuGen SNAP Benefits Table SecuGen SecuDesktop 2000 Features Table SecuGen SecuIBAS Features Table Nitgen FDU01 Features Table FIM01 Features Table Nitgen FIM10 Features Table Nitgen endess Software Features Table ID Center Functions Table UPEK Features Table Protector Suite Features Table Protector Suite PRO Features Table Fingerprint USB Readers Table Atmel Products Table Vector Segment Technology Table The BD.id Patient Identification System Table Features And Benefits Table Alcatel CrystalSec Security Solutions Table Bioscrypt V-PROX Fingerprint Verification with Integrated Proximity Reader Table Bioscrypt VPROX Fingerprint Verification Benefits

17 Table Bioscrypt VPROX Fingerprint Verification Features Table Touchprint Photo Capture / Mug Shot Kit System Key Features Table Touchprint Photo Capture / Mug Shot Kit Components Table ABIS System Advantages Table Key Features BIOMETRICS TECHNOLOGY Table Uses of Biometric Technology for Network Security BIOMETRICS COMPANY PROFILES Table Bioscrypt s Markets Table Bioscrypt s Customers Table Key Elements Of Identix Strategy Table Key Elements Of Identix Integration Strategy Table Identix ABIS Facial Recognition System Platform Components Table Identix Product Offering Categories Table Precise Biometrics Customers Table Saflink Target Markets Table UPEK Range Of Biometric Capabilities

18 ABOUT THE COMPANY WINTERGREEN RESEARCH, HAS A UNIQUE RESEARCH STRATEGY THAT RELATES TO IDENTIFYING MARKET TRENDS THROUGH READING AND INTERVIEWING OPINION LEADERS. BY READING THE ELECTRONIC EQUIVALENT OF 40 FEET OF PAPER, WINTERGREEN RESEARCH SENIOR ANALYST S CAN LEARN A LOT MORE ABOUT MARKETS, A LOT FASTER THAN CAN BE LEARNED THROUGH EXPENSIVE SURVEYS AND FOCUS GROUPS. THINKING ABOUT MARKET TRENDS IS A HIGH PRIORITY AT WINTERGREEN RESEARCH. AS WITH ALL RESEARCH, THE VALUE PROPOSITION FOR COMPETITIVE ANALYSIS COMES FROM INTELLECTUAL INPUT. IT IS A LUXURY REALLY, AVAILABLE TO ONLY A VERY FEW PEOPLE, TO BE ABLE TO GATHER INFORMATION, LOTS OF INFORMATION FROM READING MASSIVE AMOUNTS OF CONTENT, AND THEN TRYING TO MAKE SENSE OF THAT CONTENT. THE ABILITY TO THINK ABOUT MARKET TRENDS IS ENHANCED BY DOING IT OVER AND OVER FOR MANY DIFFERENT MARKETS. THAT IS WHAT WINTERGREEN RESEARCH IS ALL ABOUT: READING AND THINKING IS AN ESSENTIAL ASP ECT OF COMPETITIVE ANALYSIS. TALKING TO OPINION LEADERS IS THE THIRD ESSENTIAL ASPECT OF PRODUCING GOOD, RELIABLE DATA. WINTERGREEN RESEARCH, FOUNDED IN 1985, PROVIDES STRATEGIC MARKET ASSESSMENTS IN TELECOMMUNICATIONS, COMMUNICATIONS EQUIPMENT, HEALTH CARE, INTERNET AND ADVANCED COMPUTER TECHNOLOGY. INDUSTRY REPORTS FOCUS ON OPPORTUNITIES THAT EXPAND EXISTING MARKETS OR DEVELOP MAJOR NEW MARKETS. THE REPORTS ASSESS NEW PRODUCT AND SERVICE POSITIONING STRATEGIES, NEW AND EVOLVING TECHNOLOGIES, AND TECHNOLOGICAL IMPACT ON PRODUCTS, SERVICES, AND MARKETS. MARKET SHARES ARE PROVIDED. LEADING MARKET PARTICIPANTS ARE PROFILED, AND THEIR MARKETING STRATEGIES, ACQUISITIONS, AND STRATEGIC ALLIANCES ARE DISCUSSED. THE PRINCIPALS OF WINTERGREEN RESEARCH HAVE BEEN INVOLVED IN ANALYSIS AND FORECASTING OF INTERNATIONAL BUSINESS OPPORTUNITIES IN TELECOMMUNICATIONS AND ADVANCED COMPUTER TECHNOLOGY MARKETS FOR OVER 30 YEARS.

19 ABOUT THE PRINCIPAL AUTHORS ELLEN T. CURTISS, TECHNICAL DIRECTOR, CO-FOUNDER OF WINTERGREEN RESEARCH, CONDUCTS STRATEGIC AND MARKET ASSESSMENTS IN TECHNOLOGY-BASED INDUSTRIES. PREVIOUSLY SHE WAS A MEMBER OF THE STAFF OF ARTHUR D. LITTLE, INC., FOR 23 YEARS, MOST RECENTLY AS VICE PRESIDENT OF ARTHUR D. LITTLE DECISION RESOURCES, SPECIALIZING IN STRATEGIC PLANNING AND MARKET DEVELOPMENT SERVICES. SHE IS A GRADUATE OF BOSTON UNIVERSITY AND THE PROGRAM FOR MANAGEMENT DEVELOPMENT AT HARVARD GRADUATE SCHOOL OF BUSINESS ADMINISTRATION. SHE IS THE AUTHOR OF RECENT STUDIES ON WORLDWIDE TELECOMMUNICATIONS MARKETS, THE TOP TEN INTERNET EQUIPMENT COMPANIES, THE TOP TEN CONTRACT MANUFACTURING COMPANIES, AND THE TOP TEN TELECOMMUNICATIONS MARKET ANALYSIS AND FORECASTS. SUSAN EUSTIS, PRESIDENT, CO-FOUNDER OF WINTERGREEN RESEARCH, HAS DONE RESEARCH IN COMMUNICATIONS AND COMPUTER MARKETS AND APPLICATIONS. SHE HOLDS SEVERAL PATENTS IN MICROCOMPUTING AND PARALLEL PROCESSING. SHE HAS THE ORIGINAL PATENTS IN ELECTRONIC VOTING MACHINES. SHE HAS NEW PATENT APPLICATIONS IN FORMAT VARYING, MULITPROCESSING, AND ELECTRONIC VOTING. SHE IS THE AUTHOR OF RECENT STUDIES OF THE REGIONAL BELL OPERATING COMPANIES' MARKETING STRATEGIES, INTERNET EQUIPMENT, BIOMETRICS, A STUDY OF INTERNET EQUIPMENT, WORLDWIDE TELECOMMUNICATIONS EQUIPMENT, TOP TEN TELECOMMUNICATIONS, DIGITAL LOOP CARRIER, WEB HOSTING, WEB SERVICES, AND APPLICATION INTEGRATION MARKETS. MS. EUSTIS IS A GRADUATE OF BARNARD COLLEGE.

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