Alcatel Market Opportunities, Strategies, and Forecasts, 2004 to Alcatel. Picture by Susie Eustis MOUNTAINS OF OPPORTUNITY

Transcription

1 Alcatel Market Opportunities, Strategies, and Forecasts, 2004 to 2009 Alcatel Picture by Susie Eustis MOUNTAINS OF OPPORTUNITY WinterGreen Research, Inc. Lexington, Massachusetts

2 CHECK OUT THESE KEY TOPICS ALCATEL DWDM MARKET SHARES ALCATEL WORLDWIDE MARKET SEGMENT REVENUE MARKET ENVIRONMENT AND STRATEGIC DIRECTION Digital Loop Carrier Market Shares Converged Voice and Data Network IP Architecture MARKETS FOR EQUIPMENT FOR TELECOMMUNICATIONS CONVERGED NETWORK REVOLUTIONS COMMUNICATIONS INDUSTRY ALCATEL MOBILE NETWORKS POSITIONING ALCATEL BROADBAND POSITIONING ALCATEL TRANSPORT POSITIONING ALCATEL BUSINESS ACCESS POSITIONING OPEN STANDARDS IP CORE NETWORKS INTERCONNECTION OPPORTUNITY ABOUNDS OPPORTUNITY ABOUNDS WinterGreen Research, Inc. Lexington, Massachusetts

3 Alcatel Market Opportunities, Strategies, and Forecasts, 2004 to 2009 The service provider converged voice and data network promises to be implemented as nodes in a neighborhood or remote switches in regional locations. Alcatel offers products that provide the base for broadband services delivery. The Internet is poised to spin off thousands of specialized broadband services. The access network needs digital loop carriers (DLCs) that provide the platform for delivery of these services. Alcatel equipment is positioned as economical and scalable vehicles to deliver POTS, narrowband, and broadband services. Lack of knowledge about broadband architecture capability is a factor prompting delayed spending by carriers. Any significant changes in broadband regulation could trigger growth in the access market by encouraging carriers to invest in upgrading neighborhood networks with new equipment that delivers broadband services. Congress enactment of the 1996 Telecommunications Act (the Act) created an environment in which carriers accelerated their offerings of voice, data and video services. In February 2003, the Federal Communications Commission (FCC) adopted new rules concerning incumbent local exchange carrier obligations for elements of their networks. Growing market demand for high bandwidth services is forcing telecom providers to reevaluate their network planning models and create new ones. Network planners and engineers responsible for this emerging network face a complex problem: how to effectively implement a network that optimizes diverse such as voice, video, and data services. Alcatel is at the forefront of change in the communications equipment business. Customers can be served by a central office (CO) or by remote facilities. Being able to deploy the same temperature-hardened ASAM in remote cabinets, controlled environment vaults, existing DLC cabinets, and central offices gives service providers service ubiquity across their entire networks. Alcatel has expanded its participation in mobile communications markets with this segment accounting for 26% of the revenue for the first three quarters of Fixed communications accounted for 42% of total revenues for the first three quarters DSL and broadband are expected to account for an increasing proportion of Alcatel fixed infrastructure communications revenue.

4 Companies Profiled Market Leaders DWDM NGDLC DSL Equip Nortel Alcatel Alcatel Alcatel Advanced Fibre Communication (AFC) UTStarCom NEC Marconi Huawei Ciena Lucent Cisco Lucent Zhone Nortel Other Market Participants Tellabs Siemens Sorrento

5 Alcatel Market Strategies and Forecasts, REPORT METHODOLOGY THIS IS THE TWO-HUNDRED AND FIFTH REPORT IN A SERIES OF MARKET RESEARCH REPORTS THAT PROVIDE FORECASTS IN COMMUNICATIONS, TELECOMMUNICATIONS, THE INTERNET, COMPUTER, SOFTWARE, AND TELEPHONE EQUIPMENT. THE PROJECT LEADERS TAKE DIRECT RESPONSIBILITY FOR WRITING AND PREPARING EACH REPORT. THEY HAVE SIGNIFICANT EXPERIENCE PREPARING INDUSTRY STUDIES. FORECASTS ARE BASED ON PRIMARY RESEARCH AND PROPRIETARY DATA BASES. FORECASTS REFLECT ANALYSIS OF THE MARKET TRENDS IN THE SEGMENT AND RELATED SEGMENTS. UNIT AND DOLLAR SHIPMENTS ARE ANALYZED THROUGH CONSIDERATION OF DOLLAR VOLUME OF EACH MARKET PARTICIPATION IN THE SEGMENT. INSTALLED BASE ANALYSIS AND UNIT ANALYSIS IS BASED ON INTERVIEWS AND AN INFORMATION SEARCH. MARKET SHARE ANALYSIS INCLUDES CONVERSATIONS WITH KEY CUSTOMERS OF PRODUCTS, INDUSTRY SEGMENT LEADERS, MARKETING DIRECTORS, DISTRIBUTORS, LEADING MARKET PARTICIPANTS, OPINION LEADERS, AND COMPANIES SEEKING TO DEVELOP MEASURABLE MARKET SHARE. OVER 200 IN DEPTH INTERVIEWS ARE CONDUCTED FOR EACH REPORT WITH A BROAD RANGE OF KEY PARTICIPANTS AND INDUSTRY LEADERS IN THE MARKET SEGMENT. YOU MUST HAVE THIS STUDY

6 Alcatel Market Opportunities, Strategies, and Forecasts, 2004 to 2009 Table of Contents ALCATEL EXECUTIVE SUMMARY ALCATEL MARKET ANALYSIS EXECUTIVE SUMMARY Converged Voice And Data Network Alcatel At The Forefront Of Change In The Communications Equipment Business Alcatel Worldwide Market Segment Revenue ES-1 ES-1 ES-4 ES-6 ALCATEL TELECOMMINICATIONS AND IP DATA COMMINICATIONS MARKET DYNAMICS AND MARKET DESCRIPTION 1. ALCATEL RESPONSE TO DYNAMICS OF THE TELECOMMUNICATIONS AND IP DATA COMMUNICATIONS MARKET Foundations For Telecommunications Network Change Converged Network Revolution Alcatel Key Market Strengths Carrier Grade Next Generation Network Businesses Leveraging The Internet Consumers Use The Internet Restructuring the Network for Advanced Multimedia Services Hosted Applications Convergence Of Voice And Data Packet / Cell Voice Systems Voice-Enabling The Data Network IP Architecture IP Network Delay And Congestion Change In Telecommunication Network Architecture Alcatel MPLS Internet As A Massive, Critical Communications Network MPLS ATM For Aggregating And Carrying Traffic Reliably From (DSL, LMDS) Broadband Access Networks Key Drivers Influencing Telecom Operator Network Strategies Network Strategy Network Strategy Drivers Mobile Traffic Growth Value Creation and Business Model Service Bundling Strategy Regulatory Environment Telecom Market Structure IP Telephony For Long Distance Telecommunications Market Shifts Market Environment And Strategic Direction Wireline And Wireless Market Segmentation 1-45

7 Market Environment Decline In The Credit-Worthiness Of Customers Impact Of Lower Telecommunications Capital Spending Digital Loop Carrier (DLC) Network Nodes DLC Market Conditions Broadband Connectivity In The Access Network Substantial Restructuring Efforts Market-Driven Organizations Key Business Drivers Telecommunications in the Context of the Global Economy Economic Market Situation 1-59 ALCATEL MARKET SHARES AND MARKET ANALYSIS 2. ALCATEL MARKET SHARE / MARKET ANALYSIS Alcatel Positioning To Dominate Broadband Access Markets Alcatel DWDM DWDM Market Shares Communications Broadband Market Growth Opportunities Digital Loop Carrier Market Shares NGDLC Pricing DLC Pricing Variables Alcatel Pricing Digital Subscriber Loop (DSL) Alcatel Broadband Access Alcatel Worldwide Market Segment Revenue Interactive Video Market Opportunity Hosted Application Pricing Multimedia and Broadband Penetration VPNs Markets For Equipment For Telecommunications Worldwide Telephone Lines Wireless Infrastructure Capital Expenditures Wireless Handsets System Management Alcatel Vertical Market Positioning Alcatel Regional Market Participation Communications Industry Disparity Between Bandwidth In The Fiber Optic Core And Bandwidth At Subscriber Premises Demand For Faster Speed And More Reliable Communications Services Access Networks Cable Operators Aggressively Upgrading Facilities Evolution of Multiple Access Networks 2-46 ALCATEL POSITIONING 3. ALCATEL POSITIONING Alcatel Positioning Alcatel Market Issues Alcatel Multiservice Aggregation Alcatel Broadband Access Alcatel Data Networks Alcatel Mobile Networks Alcatel Wireless Network UMTS Positioning 3-8

8 3.2.2 Alcatel SHDSL Mobile Backhauling Alcatel Network Management/OSS Alcatel Optics Alcatel Professional Services Alcatel Voice and Multimedia Alcatel Managed Enterprise Communications Suite Alcatel Response To Service Provider Migration Strategies Alcatel Broadband Positioning Alcatel Broadband Access Alcatel 5528 Web-Based ASAM Manager Alcatel Voice Over DSL Alcatel ASAM Multiple Network Interfaces Alcatel ASAM ATM Point-To-Multipoint Alcatel Permanent Virtual Circuit PVC And Switched Virtual Circuit SVC Support Alcatel 7300 ASAM LP Local Ethernet management Alcatel ASAM Architecture Alcatel ASAM Broadband Access for Businesses Alcatel DSL Alcatel DSL Broadband Management Alcatel High-Speed Internet Access With DSL Alcatel ADSL Alcatel Advanced Services Access Manager (ASAM) Platform Alcatel 7301 ASAM Alcatel 7301 Advanced Services Access Manager (ASAM) Positioning Alcatel ASAM LP Alcatel Digital Loop Carrier (DLC) Product Description Alcatel Integration of DSL into Litespan Alcatel Higher Density On Voice And DSL Alcatel Derived Voice over DSL Alcatel Litespan Access Gateway NGDLC to NWDLC Alcatel Litespan Positioning Alcatel Litespan Alcatel DLC Applications Alcatel 7201 Litespan Next Generation Multiservice Access Platform Alcatel 7201 Litespan Carrier Grade Redundancy and Reliability Alcatel 7201 Litespan Concept Alcatel 7201 Litespan NGN Access Platform Alcatel 7201 Litespan NGN Access Platform Modular And Distributed Architecture Alcatel Transport Positioning Alcatel1692 Metro Span Edge CWDM System Alcatel 1696 Metro Span (Metro DWDM) Alcatel 1660 SM Optical Multi-Service Node Integrates CWDM Alcatel Packet Ring Alcatel Metro DWDM Alcatel Metro DWDM Market Challenges Alcatel CWDM System Alcatel Metro DWDM Carries Bandwidth Coming From Multiple Services Alcatel Metro DWDM Bandwidth Alcatel 1692 Metro Span Edge (8-Channel Metropolitan CWDM System) Alcatel Optical Protection Alcatel 10 Gbit/s DWDM Optical Transmission Network Alcatel DWDM Storage Area Network 3-90

9 Alcatel 1692 Metro Span Edge Enterprise Customer Positioning Alcatel Long-Haul DWDM Network Solution Alcatel Long Haul DWDM High-Performance Features Alcatel 1640 Optical Add/Drop Multiplexer (80/160 channel DWDM System) Alcatel Out-Of-Band Forward Error Correction Advanced Error Detection Alcatel Network Management Alcatel Business Access Positioning Alcatel VPN Services Alcatel VoDSL Alcatel Security Services Alcatel Public Wireless LAN Solution for Fixed Service Providers Alcatel Multimedia Messaging Alcatel Multimedia Messaging Solution Alcatel Multimedia Applications Alcatel Unified Messaging Functions Alcatel Voice / Unified Messaging Services (V/UMS) VoIP SIP-Based Interfaces Alcatel Value-Added Proxy Applications Alcatel Reliable Routing and Signaling Protocols Alcatel Scalability Alcatel Carrier-Class Metro Ethernet Switching Alcatel 7770 OBX Optical Broadband Exchange Alcatel Features For Traffic Engineering And Resource Reservation Alcatel Route Refresh Alcatel VPN Support Alcatel VPN Scalability Offering Multiple Classes Of Service Within A VPN Alcatel Router Protection Alcatel Methods For Traffic Flow Classification Load Balancing MPLS-Based Network VPNs Alcatel Multiservice Aggregation Equal Cost Multi-Path Routing And MPLS Fast Reroute Capability Alcatel Automatic Protection Switching Alcatel Broadband Network Applications Positioning E Content Charging Location Based Services Instant Messaging Push To Talk Push to Talk Market Definition Push To Talk Target Markets Push To Talk Service Application Servers Functions Alcatel Vertical Market Positioning Private Communications Transport: Metro / Rail WiFi Networks For Transportation Alcatel Vertical Market Solutions Oil & Gas Retail Vertical Market Convergence Opportunities Symbian Joint Venture Open Standards 3-178

10 EPOC W -CDMA Open Mobile Architecture Enablers Alcatel One Touch 535 Multimedia Mobile Phone Alcatel Outsourcing Alcatel Deep-Sea Cable Repairs ALCATEL TECHNOLOGY 4. ALCATEL TECHNOLOGY IP Core Networks Network Topology Traffic Engineering Network Reference Model Operator Segmentation Alcatel Research Spending Instant Messaging Alcatel Smart Networks Alcatel Network Security Alcatel G-MPLS Streamlining Networks 1 G-MPLS G-MPLS G.shdsl Cross-Layer Traffic Engineering VPN Topologies Traffic aggregation with Ethernet VLANs Unified Messaging Interconnection Network Unbundling Sub-Loop Unbundling For DSL Unbundling Of Cable Operators Networks 4-31 ALCATEL COMPANY PROFILES 5. ALCATEL COMPANY PROFILE Alcatel Alcatel Alcatel Net Sales Third Quarter 2003 Fixed Communications Third Quarter 2003 Mobile Communications Third Quarter 2003 Private Communications Third Quarter 2003 Revenue Fourth Quarter Business Update: Alcatel Participation In Communications Network Equipment Markets Alcatel Metro DWDM Alcatel and Optics Alcatel and Tellabs / Sprint DWDM Metro Equipment Alcatel Fiber Optic Submarine Cable Repair Alcatel / TiMetra Alcatel Divests Optical Components Business To Avanex Alcatel / imagictv 5-19

11 List of Tables and Figures ALCATEL EXECUTIVE SUMMARY Table ES-1 Alcatel Technology Focus Figure ES-2 Alcatel Worldwide Market Segments, First Three Quarters 2003 Table ES-3 Selected Alcatel Strategic Alliances ES-5 ES-6 ES-7 ALCATEL TELECOMMINICATIONS AND IP DATA COMMINICATIONS MARKET DYNAMICS AND MARKET DESCRIPTION Table Shift From Separate Voice And Data Core Transmission Systems Table Alcatel Key Market Strengths Table End Customer Ownership Table Packet / Cell Technologies Used For Voice Table Factors Impacting Voice Quality Table Alcatel Network Vision Tools Table MPLS Applications Table Alcatel Network strategy Table Traffic Categories To Manage Peak Traffic Table Service Provider Business Model Table Service Provider Value Creation Table Operator Expansion Strategies To Address Broadband Table Value Services Bundling Data And Voice Services Table Fixed Mobile Bundling Data And Voice Services Table Opportunities For Service Bundling Table Regulatory Tools To Foster Communications Infrastructure And Service Competition Table Reasons Global Telecommunications Market Deteriorated Table Key Access Business Drivers

12 Table Key Strategic Initiatives Table Network Hardware Requirements ALCATEL MARKET SHARES AND MARKET ANALYSIS Table Alcatel Fixed Line Market Positioning Table Market Advantage Achieved by Sustainable Product Offerings Figure Worldwide DWDM Market Shares, 2002 Table DWDM Market Shares. Worldwide, 2002 Figure Worldwide DWDM Market Shares, First Half 2003 Table DWDM Market Shares, Worldwide, First Half 2003 Table Communications Growth Opportunities Table Market Advantage Achieved by Offering Sustainable CWDM Product Offerings Table DLC Competitors Figure Worldwide Next Generation Digital Loop Carrier Equipment Market Shares, 2002 Table Worldwide Next Generation Digital Loop Carrier NGDLC Market Shares, 2002 Figure Worldwide Next Generation Digital Loop Carrier Equipment Market Shares, First Half 2003 Table Worldwide Next Generation Digital Loop Carrier NGDLC Market Shares, First Half 2003 Table Alcatel Broadband Access Functions Figure Worldwide Digital Subscriber Line Equipment Market Shares, First Three Quarters 2003 Table Worldwide Digital Subscriber Loop (DSL) Market Shares, Dollars, First Three Quarters 2003 Figure Alcatel Worldwide Market Segments, First Three Quarters 2003 Table Alcatel Worldwide Market Segments, Dollars, First Three Quarters 2003 Table Alcatel Revenue Mix Table Market Driving Forces for Interactive Video Table Hosted Application Pricing Table Bandwidth Increases Brought By Video

13 Table Penetration of Broadband As A Function Of Unit Charge Figure Reasons for Introducing IP VPNs Table Equipment for Telecommunications Operators Table Carrier Revenue Table Worldwide Telephone Lines Table Wireless Infrastructure Capital Exp enditures Table Alcatel GSM Positioning Table Alcatel UMTS Positioning Table Mobile Infrastructure Market Drivers Table Alcatel RCN vs Node B Ratios Table Alcatel NM and OSS System Management Market Participation Table Alcatel Vertical Market Positioning 2003 Table Alcatel Regional Market Participation Table Applications Supporting Rapid Internet Growth ALCATEL POISTIONING Table Alcatel Market Issues Table Alcatel Positioning to Address Carrier Issues Table Alcatel Strategic Network Focus Table Alcatel Data Networks Positioning Table Alcatel Mobile Networks Table Alcatel Wireless Infrastructure Positioning Table Alcatel Applications Table Alcatel Strategic Positioning For Applications Table Service Provider Migration Strategies Table Service Provider Next Generation Network Positioning

14 Table Alcatel Evolving Access to Support Multiple Services Table Alcatel Carrier Business Market Focus Table Alcatel Residential Market Focus Table Alcatel Broadband Access Functions Table Alcatel 5528 Web-based ASAM Manager Features Table Alcatel 5528 Web-based ASAM Manager Benefits Table Alcatel DSL Strategic Network Elements Table Alcatel 7301 Advanced Services Access Manager (ASAM) Features Table Alcatel 7301 ASAM Customer Benefits Table Alcatel DLC Benefits Table Alcatel DLC Applications Features Table Alcatel 7201 Litespan Array Of Applications Table Alcatel Litespan Key Features And Benefits Table Alcatel 7201 Litespan NGN Access Platform Features and Benefits Table Alcatel 7201 Litespan NGN Access Platform Connections Table Alcatel 7201 Litespan Distributed Architecture Functions Table Alcatel 7201 Litespan Distributed Architecture Applications Table Alcatel 7201 Litespan Distributed Applications Table Alcatel 1692 Metro Span Edge CWDM System Key Features Table Alcatel 1692 Metro Span Edge CWDM System Key Benefits Table Alcatel Metro DWDM Positioning Table Alcatel Metro DWDM Functions Table Alcatel 1692 Metro Span Edge Key Features Table Alcatel 1692 Metro Span Edge Key Benefits Table Alcatel Storage Area Networks (SAN) Positioning Table Alcatel 1692 Metro Span Edge Positioning

15 Table Alcatel Metro DWDM Functions Table Alcatel Long-Haul DWDM Network Solution Features Table Alcatel Long-Haul DWDM Network Solution Functions Table Alcatel Long Haul DWDM High-Performance Features Table Out-Of-Band Forward Error Correction Advanced Error Detection Wavelength Transport Features Table Alcatel DSL Support Table Alcatel Multimedia Messaging Solutions Table Alcatel Multimedia Applications Solutions Table User Unique Mailbox Functions Table Alcatel 8683 Voice Unified Messaging Services (V/UMS) Key Features Table Alcatel 8683 Value-Added Proxy Applications Key Features Table Alcatel Voice / Unified Messaging Services VoIP SIP-Based Interfaces Key Features Table Alcatel Value-Added Proxy Application Functions Table Alcatel Value-Added Proxy Application Key Benefits Table Aspect Of Routers In A VPN Table Carrier Grade IP VPNs with the Alcatel OBX Table Alcatel Provider Edge Router Support for Service Level Agreements Table Alcatel 7770 OBX LDP Characteristics Table Alcatel Different Methods For Traffic Flow Classification Table Alcatel QoS Differentiated Services Model Table Alcatel Multiservice Aggregation Table Alcatel Edge Multiservice Aggregation Table Alcatel Mediation Between Edge and Core Network Traffic Table Alcatel Multiservice Aggregation Table Alcatel Combining RSVP Tunnels and Label Distribution Protocol (LDP) Paths Table Alcatel Tunnel And Distribution Protocol Functions

16 Table Alcatel Broadband Network Applications Supported Table Alcatel Kiosk Issues Addressed Table Push to Talk Target Markets Table Alcatel Enterprise Solutions Table Alcatel Identified Vertical Targets Table Alcatel Assessment of Transport: Metro / Rail Industry Drivers Table Alcatel Strengths in Transport: Metro / Rail Industry Table Alcatel Vertical Market Solutions Table Alcatel Integrated Railway Solutions Table Security Issues Addressed By Alcatel Communication systems Table Alcatel Communication Systems Security Solutions Table Oil and Gas Industry Drivers Table Alcatel Strengths For Oil and Gas Industry Systems Table Oil and Gas segments Targeted by Alcatel Table Alcatel Integrated Vertical Market Solutions Table Retail Industry Drivers Table Alcatel Strengths In Retail Industry Table Alcatel Satellite Solution For A Car Dealership Table Alcatel Outsourcing Positioning ALCATEL TECHNOLOGY Table Categories Of Carrier Operators Table Alcatel Applications Services And Management Research Table Interactive Communications Environment Enabled By SIP Table Personal Control Of Communications System Aspects Table Alcatel Technology Positioning

17 Table Alcatel Messaging Evolution Table Alcatel Wireless Technology Positioning Table Emerging Technology Interactive Video Enablers Table Alcatel Smart Network Functions Table Alcatel Network Security Positioning Table G-MPLS Benefits Table G-MPLS Value Added Services Table Anticipated Impact Of G-MPLS On Cost And Revenues Table Functions of G-MPLS Table Common Transport Infrastructure Table Control Plane Table Unified Messaging Features Table Issues With Respect To Unbundling The PSTN ALCATEL COMPANY PROFILES Table Alcatel Metro DWDM Positioning Table Alcatel Terrestrial Optical Networking Strategy Table Alcatel Submarine Optical Networking Strategy

18 ABOUT THE COMPANY WINTERGREEN RESEARCH, FOUNDED IN 1985, PROVIDES STRATEGIC MARKET ASSESSMENTS IN TELECOMMUNICATIONS, COMMUNICATIONS EQUIPMENT, HEALTH CARE, AND ADVANCED COMPUTER TECHNOLOGY. INDUSTRY REPORTS FOCUS ON OPPORTUNITIES THAT WILL EXPAND EXISTING MARKETS OR DEVELOP MAJOR NEW MARKETS. THE REPORTS ASSESS NEW PRODUCT AND SERVICE POSITIONING STRATEGIES, NEW AND EVOLVING TECHNOLOGIES, AND TECHNOLOGICAL IMPACT ON PRODUCTS, SERVICES, AND MARKETS. MARKET SHARES ARE PROVIDED. LEADING MARKET PARTICIPANTS ARE PROFILED, AND THEIR MARKETING STRATEGIES, ACQUISITIONS, AND STRATEGIC ALLIANCES ARE DISCUSSED. THE PRINCIPALS OF WINTERGREEN RESEARCH HAVE BEEN INVOLVED IN ANALYSIS AND FORECASTING OF INTERNATIONAL BUSINESS OPPORTUNITIES IN TELECOMMUNICATIONS AND ADVANCED COMPUTER TECHNOLOGY MARKETS FOR OVER 30 YEARS. ABOUT THE PRINCIPAL AUTHORS ELLEN T. CURTISS, TECHNICAL DIRECTOR, CO-FOUNDER OF WINTERGREEN RESEARCH, CONDUCTS STRATEGIC AND MARKET ASSESSMENTS IN TECHNOLOGY-BASED INDUSTRIES. PREVIOUSLY SHE WAS A MEMBER OF THE STAFF OF ARTHUR D. LITTLE, INC., FOR 23 YEARS, MOST RECENTLY AS VICE PRESIDENT OF ARTHUR D. LITTLE DECISION RESOURCES, SPECIALIZING IN STRATEGIC PLANNING AND MARKET DEVELOPMENT SERVICES. SHE IS A GRADUATE OF BOSTON UNIVERSITY AND THE PROGRAM FOR MANAGEMENT DEVELOPMENT AT HARVARD GRADUATE SCHOOL OF BUSINESS ADMINISTRATION. SHE IS THE AUTHOR OF RECENT STUDIES ON WORLDWIDE TELECOMMUNICATIONS MARKETS, THE TOP TEN INTERNET EQUIPMENT COMPANIES, THE TOP TEN CONTRACT MANUFACTURING COMPANIES, AND THE TOP TEN TELECOMMUNICATIONS MARKET ANALYSIS AND FORECASTS. SUSAN EUSTIS, PRESIDENT, CO-FOUNDER OF WINTERGREEN RESEARCH, HAS DONE RESEARCH IN COMMUNICATIONS AND COMPUTER MARKETS AND APPLICATIONS. SHE HOLDS SEVERAL PATENTS IN MICROCOMPUTING AND PARALLEL PROCESSING. SHE HAS THE ORIGINAL PATENTS IN ELECTRONIC VOTING MACHINES. SHE HAS NEW PATENT APPLICATIONS IN FORMAT VARYING, MULITPROCESSING, AND ELECTRONIC VOTING. SHE IS THE AUTHOR OF RECENT STUDIES OF THE REGIONAL BELL OPERATING COMPANIES' MARKETING STRATEGIES, INTERNET EQUIPMENT, BIOMETRICS, A STUDY OF INTERNET EQUIPMENT, WORLDWIDE TELECOMMUNICATIONS EQUIPMENT, TOP TEN TELECOMMUNICATIONS, DIGITAL LOOP CARRIER, WEB HOSTING, WEB SERVICES, AND APPLICATION INTEGRATION MARKETS. MS. EUSTIS IS A GRADUATE OF BARNARD COLLEGE.

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